Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotHighly recommend
Brilliant experience from start to finish.From being shown houses to collecting Keys, Oceans were amazing. When looking for houses, Matt had the hardest job. That being said he was patient with us, he did insist we view a house, even though I wasnt keen due to viewing online. Matt told us we needed to view and not go off photos.. im glad we did as now we live in that house! Oceans communication through our long and complicated process cant be faulted. They always kept us up to date with any progress and we didnt have to chase them once (which was a first in our chain) Lovely team, cant fault them, highly recommend.
Stacey · 26 March 2024
★★★★★ 5/5
TrustpilotWe are delighted with our new home
We are delighted with our new home. This would not have been possible without Mel, who listened to what we were looking for, knows the area well, and found the perfect fit. She kept us informed throughout the process, was always quick to act, and was happy to open up the house if we wanted to visit or had a survey etc. I'm very pleased to wholeheartedly recommend Mel and the team.
Paul · 16 August 2024
★★★★★ 2/5
TrustpilotLack of communication
We chose Ocean because they successfully sold our parent's house and provided a good discount. Perhaps because we had a good discount, they stopped caring or making an effort to sell our house. The photographs taken were not very good. The viewings were poorly organised. Sometimes we would receive a text, giving us less than 24 hours notice. Sometimes we would get a call or an email, never consistent. Their method of cancelling also wasn't consistent, to the point that they didn't notify us on one occasion that a viewing had been cancelled in advance, leaving us to wait for the viewer to arrive but they never did. Apart from Dom, who was helpful and would always call, none of the rest of the team would call us to notify us of any updates. There was never an apology for any issues or inconveniences caused.In the end we decided to part exchange on a property. Despite the terms being very clear in our contract with Ocean (that we would not be charged their agent fee unless we were still within the contract period or if we sold privately through a buyer introduced by them), Ocean demanded that we would have to pay their charges in full. It was only because we agreed with our developer to continue using Ocean did they drop this. Very disappointing. We would not use Ocean again.
Mr · 18 July 2020
Agent replied · 28 October 2024
Thank you for your feedback, we are sorry to learn that you are disappointed with the service you experienced. We were very surprised to read your comments as they are not to the usual high standard of this or any Ocean estate agents office, as you may see for the numerous positive reviews here on Trust Pilot. A full review of your sale has now been conducted. With regards to viewing notice, in a busy market, we will of course attempt to accommodate potential buyers who wish to view within 24 hours, we therefore alert sellers by text as soon as possible. Other viewing requests may allow for less urgent confirmation and would therefore be made by either telephone call or email. We were unaware of a prefered method for yourself but apologise for any confusion caused. Please accept our belated apologies for the 1 cancelled viewing, it is unclear at this time which of the circa 30 viewings this was. We were of course were working under additional pressures due to the Covid-secure precautions and this may have been a factor.It is unclear or known to us what inconveniences were caused, please contact us directly if you wish to discuss further. Your part exchange does not affect our contractual agreement, your sale & onward purchase retains the first time buyer introduced by Ocean estate agents, there is absolutely no contradiction to the legal contract. We wish you speedy conveyancing and conclusion of your sale, thank you again for your feedback.Regards Ocean
★★★★★ 5/5
TrustpilotOcean were great from start to finish
Ocean were great from start to finish. I chose Ocean to sell my property as I had previously bought the property from them and am very pleased with the decision. The communication and support was great from Lawrence and the team, and we were able to complete on the sale within 8 weeks of listing it. Special thanks to Lisa who was my move manager and ensured I was always kept up to date as the sale progressed. Would highly recommend!
Customer · 18 March 2024
★★★★★ 5/5
GoogleThe entire experience from start to finish was lovely. We had been looking for over two years and had no luck elsewhere. Ocean were lovely, we only found this property because we booked a viewing round the corner and Emma our viewing guide (I think that’s the right word, who was so lovely) asked us if we wanted to view the one we have bought so we are so grateful. Sadie our sales manager was absolutely lovely and helped us and kept us informed throughout the process, always responded to our questions and always a phone call away. Can’t recommend ocean shirehampton enough. Thank you for helping us find our first home! I’m sure we will be back in the future for our forever home!
ThatGirlAmy · 10 December 2025
★★★★★ 5/5
GoogleI can't recommend Ocean Shirehampton highly enough. This was our second time buying/selling from them and once again they got us a quick sale, with great communication start to finish. If you're looking to sell your home in their area, Ocean are the team for the job.
Special thanks go to Sadie, the move manager, who has been kind, professional, proactive and knowledgable. I am delighted to move forward but I will miss interacting with Sadie who now feels more like a friend than anything else.
Many thanks Ocean Shirehampton 😊
Anne · 10 December 2025
★★★★★ 1/5
Trustpilotdifficult to book a view
Despite repeatedly asking about viewing availability this Friday, your agent avoided answering this simple question. Instead, he spent 10 minutes asking irrelevant questions about mortgages and my property search timeline, even after I confirmed having spoken with a mortgage advisor and knowing my borrowing capacity.Only after wasting considerable time did the agent finally inform me that viewing wasn't possible. This unprofessional behavior and inability to address a straightforward inquiry is concerning.What a joke!Reply to reply:Thank you for your response and for taking the time to review this matter. However, I would like to clarify some key points regarding the situation, as there appear to be misunderstandings on your end.Firstly, the “no show” incident occurred because I never received any confirmation for the requested viewing. Without a clear confirmation, it was impossible for me to know whether I was expected to attend. In fact, I only received a call at the time of the scheduled viewing, during which I immediately explained that I could head over right away, though I would need approximately 15 minutes to arrive. Unfortunately, the agent informed me that they could not wait, which was the only reason I did not attend.Secondly, I would like to emphasize that the property I was inquiring about was not the Airbnb property you referenced in your response, but an entirely different one. Despite my attempts to clarify this distinction, the agent did not seem to acknowledge or address it. This miscommunication has now resulted in undue blame being placed on me, which I find both unfair and frustrating.I trust this provides clarity on my perspective and experience. I would appreciate it if this matter could be reviewed further to ensure accurate communication moving forward.Thank you again for your attention. I look forward to a fair resolution and hope to continue exploring properties through your agency.
Wzhang263 · 10 December 2024
Agent replied · 28 December 2024
Following our recent discussion, please be assured that we have taken your comments seriously, and the Sales Director has intervened. A complete review of this matter has now been completed.As mentioned, we need to qualify all potential viewers of our client's property for sale. While doing so, we also take the opportunity to keep our records up to date to best assist our customers at all times. This should always be a brief part of any conversation and certainly not an inconvenience to the caller.In this instance, while there is an element of policy, we believe this situation is not typical, however; actions have been taken to ensure a similar situation will not occur.We are sorry for the frustration caused by the delay in confirming a viewing option on this occasion. It was certainty not helped that we were unable to accommodate the only time you were available as the property is currently let as an Airbnb, and we have limited access with short notice, which is not ideal for all parties. We apologise for not offering options for the additional enquiry attempted. This additional frustration will have no doubt been addressed in the above mentioned review, however this point will be clarified. Once again, thank you for your feedback. Good luck with your property search, and please do not hesitate to contact Ocean again.Best regards,Ocean
★★★★★ 5/5
TrustpilotFantastic Service from Ocean Estate Agents - Huge Thanks to Kelly Jones!
I wanted to share my incredibly positive experience with Ocean Estate Agents, particularly with solicitor Kelly Jones. Throughout the process of buying my new home, Kelly provided exceptional support and went above and beyond to ensure everything ran smoothly.Her responsiveness and efficiency were truly impressive. Kelly was always available to answer my questions and kept me updated every step of the way. Thanks to her fast action, the entire process was completed in under 8 weeks, which is much faster than I ever anticipated.If you're looking for a reliable and efficient solicitor to handle your property transaction, I highly recommend Kelly Jones at Ocean Estate Agents. Her dedication and expertise made the whole experience stress-free and successful.
Sen · 13 March 2024
★★★★★ 4/5
Trustpilot5* Joseph and Molly
The 2 agents who showed our home were wonderful! Joseph and Molly - I rate them very highly. Friendly, approachable, reliable and upbeat (even after months of showing our home).There was a misunderstanding originally with Ocean regarding the commission percentage as I had obtain their details from an online portal which meant there was an extra fee involved (GetAgent beware!).I also queried the advice given when it came time to reduce our price - the advice was to reduce the price in £50k increments, but we reduced it by £25k once and that seemed to do the trick.Ocean's legal team were very efficient.
Jenefer · 11 March 2024
★★★★★ 5/5
TrustpilotMark and the whole team were extremely…
Mark and the whole team were extremely helpful and very professional in handling the sale of my late brothers difficult property. When the buyer was going to pull out of the sale Mark worked with me and the buyer and went the extra mile to get to a successful completion. I cannot thank him enough for his professionalism and dedication.
Brian · 20 May 2026
★★★★★ 5/5
GoogleOcean were great with the recent sale of our house in Shirehampton. Emma Beaumont was brilliant when it came to arranging viewings and keeping us informed. She was super organised and helpful when it came down to the final offers. Mark Cutler has also been great with our onward purchase!
Mona · 5 June 2025
★★★★★ 5/5
GoogleEmma and Sam were absolutely lovely and helpful throughout our search for a house! Very communicative and friendly. Thank you!
Anais · 17 March 2026
★★★★★ 5/5
TrustpilotRichard Jarrett is an amazing broker
Richard Jarrett is an amazing broker, he very friendly & easy to talk to. He works hard to find me the best mortgage deals and if I have any concerns about my mortgage application he’s happy to resolve them for me. When the mortgage application is handed over to Claire she’s always chasing the process and keeping me updated, I’m always pleased with both of them work ethic. I would recommend them to anyone.
Eddie · 27 June 2024
★★★★★ 5/5
GoogleSam was very helpful in getting things off the ground. Tanya kept us informed every step of the way. When Tanya was away Sam stepped in seamlessly. A very good service from them both.
Andy · 15 November 2025
★★★★★ 5/5
TrustpilotCan Highly Recommend Ocean
Move day today! Took longer than anticipated but the team in Shirehampton are just great, can’t fault them for communication and patience. A BIG shout out to Sadie Jones who is a gem. I found her very professional and easy to get on with, I had all my queries and concerns addressed immediately when raised, always feeling reassured after talking with her. Also thank you to Sam McGreevy who lead us down the path to ‘new beginnings’ couldn’t have done it without you - Jayne B.
Jayne · 23 February 2024
★★★★★ 5/5
GoogleWonderful experience from start to finish. Sam was great showing us the perfect property for what we were looking for. We were always kept up to date with Sadie and the whole process was smooth from viewing to mortgage, solicitors and moving in!
James · 9 August 2025
★★★★★ 5/5
TrustpilotFriendly, Professional & Efficient Service
We moved into rented accommodation, having sold our house, after 50 years of home ownership. Charlie was very helpful in ensuring our move went as smoothly (and stress free) as possible.From the viewing until the signing of the tenancy agreement Charlie, provided a very helpful friendly and efficient service, guiding us through the whole process. There was a hiccup with the cleaning and Charlie arranged for the apartment to be professionally cleaned, it was spotless with all the carpets shampooed.Ocean provided excellent holiday cover over the Christmas period as when Charlie was on leave, Keith kept the process going and was available for help. This was in contrast to our buyers solicitors when everything stopped whilst the solicitor was on holiday, which could have resulted in losing the rental.We would be happy to recommend Ocean Lettings.
Martin · 5 February 2024
★★★★★ 5/5
TrustpilotAbove & beyond 100% recommended
Not gonna lie, from start to finish these guys have been awsome! Both Liam & Emily are a credit to Ocean. After issues trying to sell my house for over a year with another Estate Agent in this area (who shall remain anonymous for now) Ocean took charge and delivered, selling the house in a couple of days. Emily went above and beyond in keeping me in the loop. I would 100% recommend these Estate Agents in Bristol.
Arron · 10 March 2024
★★★★★ 4/5
TrustpilotMove Manager is Excellent
We chose Ocean due to Jack Thayer and it was he who sold the property. He has sadly left but the Manager, Paul was very good in picking things up from Jack, and Demi their new Move Manager is excellent. She is very knowledgeable, re-assuring and super efficient. I think every business needs a Demi. Thanks so much Ocean for helping us to start another exciting chapter in our lives.
Heidi · 2 August 2024
★★★★★ 5/5
TrustpilotDemi-Leigh was our move manager who was…
Demi-Leigh was our move manager who was so attentive! Replied to emails quickly, always available via phone and so helpful with booking viewings or at the end of the phone when things felt like they weren’t going well! The whole team were as helpful with viewings but Matt and Paul, who also took paperwork to different offices for us to get things moving quickly too!A pleasure to work with!
Lucy · 17 August 2024
★★★★★ 5/5
TrustpilotOcean - Shirehampton
Huge thank you to everyone at Ocean - Shirehampton (especially Sadie & Sam) - I very much appreciated their clear communication and regular updates, which kept me informed and reassured at every step of the way!It’s clear that they truly care about their clients!Thank you again for making what could have been a very stressful experience, a positive one :) couldn’t have done it all without you!
J · 15 September 2024
★★★★★ 5/5
TrustpilotSelling your home can be extremely…
Selling your home can be extremely emotional and stressful. The Ocean Bradley Stoke team are professional and compassionate. They offer a personal and supportive approach throughout the whole process. We encountered a number of obstacles which were managed incredibly well by the team. If you are considering an estate agent you will not be disappointed. Thank you Ocean
Sallly · 16 May 2026
★★★★★ 5/5
TrustpilotVery Professional and Customer Oriented…
Very Professional and Customer Oriented Solicitors. Kelly Jones was able to provide help at each step and added significant value by really taking care of the details of the prep Process and connecting me with trusted contacts. Ocean Solicitors Service Level is really top-notch, and beyond that it's details that make the difference. Thanks to each of you for all your efforts and the above and beyond assistance you provided during sale process. Much Appreciated and looking forward to working you on the next project.
Manual · 15 January 2024
★★★★★ 1/5
TrustpilotWill not answer email my son moved in…
Will not answer email my son moved in no microwave oven main oven not working properly fridge is acting as a freezer the room prived is only small compered to the previous room from the same company and had to paye more money from last year can not get any response addresses jackel road bristol student accommodation Still not sorted out coker and fridge and know recived a bill from cancil for tax of £1500 as they forgot to send student exemption to cancil would not recommend the to any one
Phil · 23 October 2024
Agent replied · 28 October 2024
Thank you for your review. We have noted that maintenance issues were reported and advice was provided for the majority of the operational concerns raised. Your Property Manager will contact you today to discuss any outstanding issues, arrange necessary works if appropriate, and provide their direct contact details as your specific point of contact.Regards, Ocean
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