5/5
GoogleVery happy with the service provided by the team at Ocean Shirehampton. Tanya was amazing, keeping us up to date and offering help and support throughout the purchase process. A big thank you to everyone involved.
Trusted Agent profile · Bristol, City of
Ocean Shirehampton reviews in Bristol, City of
★★★★★
1,607 reviews across 3 platforms
14-16 High Street, Bristol, BS11 0DP, Bristol, City of, BS11 0DP
Ocean's office in Bristol, City of, at 14-16 High Street, is rated 4.8 out of 5 across 1,607 reviews on three platforms, including 127 Google reviews rated 4.9.
127
Reviews on Google
This office
10
Reviews on Facebook
Business-wide
1,470
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
Google5/5
GoogleOcean were absolutely brilliant throughout our house purchasing process. Sam who handled the viewings and negotiating was friendly, professional and helpful throughout. From the point of sale agreed Tanya was amazing in communicating every step of the way and keeping us, as well as the whole chain, updated with progress. We would definitely recommend Ocean in Shirehampton to anyone looking for an Estate Agent.
5/5
TrustpilotCharlie has been super helpful…
Charlie has been super helpful throughout the whole process, from arranging the viewing to the application acceptance. Highly recommend both Charlie and Ocean Letting Agents!
5/5
GoogleI’d like to thank Sadie who was my sales manager. I had great communication and updates on what had to be done, progress of the sale till completion. Above and beyond answering questions when I needed a little help. I would 100% recommend and use Ocean again ..
5/5
TrustpilotI would recommend
I would work again with Matt and Debbie in a heart beat. Matt really helped us secure the property we wanted even though there were multiple bids. He wasn't a smoozy real estate agent at all, which my husband and I really appreciated, but felt very authentic so was a delight to deal with. And Debbie was our contact for all the buying details and was very communicative. She was always available for queries and answered any question we had quickly, so we felt in very safe hands.
5/5
GoogleSuch a brilliant team that helped me get into my first home. Many thanks to Emma who showed me around and Tanya for being there consistently throughout the whole process!
5/5
TrustpilotThe Ocean Experience is a Breeze
I began the process of selling my flat with getting three different quotes. Of those, Ocean came out on top for both quote and professionalism. I initially met Matt, who talked me through the process and put me at ease about how it would move forward. Within days Matt found me buyer. From then on, I had the experience of liaising with different Ocean staff, from Ollie to Mike and Nicola on front of house, all of which are superb. I would especially like to say, how I found most useful, being able to call and speak with Nicola, who keeps the whole process glued together. At a time when situations can become challenging and stressful, Nicola is there on the end of the phone and always reassuring. Other estate agents do not offer this level of service and is most helpful. To sum up, I found the Ocean experience a breeze and all staff extremely professional. As a result my flat was sold within five months. Thank you Ocean very much indeed.
5/5
TrustpilotMark and his team
Mark and his team were very helpful and nothing was too much trouble. They all worked extremely hard to make our sale happen.
5/5
GoogleGreat experience selling my property with Ocean. Everything was handled smoothly and professionally from start to finish. Communication was always quick and clear, and the whole process felt well-managed. A special mention to Tanya for her help and support throughout. Highly recommended.
4/5
TrustpilotSadie and Chris were great!!
Sadie and Chris were great!!! Chris showed me the house and supported multiple viewings for surveys etc and was very knowledgeable of the area and properties in general. Viewed every property in the area with him before finding "the one" and there was no hard sell which was appreciated. Sadie was quick at communicating and swift with resolving issues on the sellers side and friendly throughout. What let the process down was the mortgage broker service they provide. Luigi was helpful at first but once he found out my case was slightly more complicated with proving funds he got frustrated and rude, then hung up on me, which was incredibly unprofessional. Ended up going for a private broker which was well worth the money and supported me every step of the way. On the whole a great experience apart for the mortgage broker service which i would avoid. Thanks Ocean Shirehampton team!!!
1/5
TrustpilotRude customer service
Rang from their opening time (8.45am) to try and get through to book a viewing, repeatedly hung up on, waiting on hold only to be cut off. Finally got through 2.5 hours to be rudely told the property is fully booked (shock). We all know the lettings market in Bristol is crazy, but is there a need to be so rude?
Agent replied · 28 October 2024
Thank you for your feedback, no argument from us. Please accept our sincere apologies. As you may see from the many positive reviews here on Trust Pilot, your experience in no way represents our expectations. If you would be kind enough to confirm the branch you called and any property you were inquiring about via customercare@oceanhome.co.uk we will investigate further. Kind Regards Ocean.
5/5
TrustpilotMelissa is a breath of fresh air
Melissa is a breath of fresh air. She provided me with professional, factual and community information in a way that endeared her properties locations to me. I now feel drawn to rent and then purchase in this area trusting Melissa would help me find a home at the right time. Although, I'm not in a position to buy yet, this didn't dampen Melissa's enthusiasm and eagerness to answer all the questions I had. I will seek Melissa out when I'm ready to buy and recommend her for your purchasing experience too. Your home after all, is the most expensive and stressful purchase you'll ever make. Clearly, Melissa understands the value of building rapport and trust with potential customers so good business will inevitably follow. Melissa is a credit to the industry.
5/5
TrustpilotGreat job by Ocean estate agents
Selling a home can be a very stressful time, particularly when it's for a deceased relative. Chris Janiuk and his team at Ocean Estate agents were fantastic throughout the long and drawn out process. Tanya West in the office was constantly in touch keeping me updated and the whole team went far and beyond the call of duty, making the whole experience so much easier. Well done and a massive thank you!! to Ocean, Chris, Tanya and the whole team in the Shirehampton office, I cannot recommend them enough.
4/5
TrustpilotQuick sale, but long wait to complete!
Andy was friendly, helpful and didn't rush me to put the house on the market after the photos were taken. There was very little feedback from Ocean from those dozen people who visitedt our property so no idea whether first time visit, or a repeat. House sold quickly, at advertised price, but buyers after surveyors report wanted to knock £25,000 off the price. I felt the agreed price by Ocean was fair, but felt a lack of support and enthusiasm to push the buyers into paying the amount I'd agreed on. After months of waiting for buyers various reports, they still wanted £25,000 off for no good reason. When Julie was there, I felt she was fully on my side, and after weeks of stress it was finally agreed at £10,000 less than original asking price, which included an estimate for a chimney problem I had offered to pay for at the beginning. Laura had a tough job with the conveyancing both with the buyers and our sellers, and did an excellent job in the light of so many difficulties.
5/5
TrustpilotBeing new to the whole house selling…
Being new to the whole house selling thing and also going through greaving after not long losing my mum this was a mine field for me and was clueless. Oceans in Shirehampton has been amazing right from start to finish! The team are so helpfull and very good at what they do. Tanya west was there every step of the way helping me and guiding me, Tanya went above and beyond and I can't thank her enough. I would definitely use Oceans again and definitely recommend them to anyone.
5/5
TrustpilotA very satisfactory experience
I have moved home several times before, but it has never gone as smoothly and quickly as this time using Ocean Estate Agents in Shirehampton. Once I agreed to sell my property with them it was like a well-oiled machine springing into life. Communication was frequent and helpful, all my questions were answered promptly, and I really felt like they were all working flat out to achieve the best sale for me.
5/5
TrustpilotLuigi is a Superstar!
We were recommended Luigi Lattuca from Ocean Mortgages by a family friend. I actually contacted Luigi via LinkedIn and was impressed by how quickly he replied and set up an initial meeting for us.We were first-time buyers and didn't think we would be able to buy a property in Bristol. Within a half an hour meeting with Luigi he had answered all of our queries around buying our first home, and gave us a clear plan of action.Even after arranging our mortgage, Luigi continued to support and answer any questions we had. We cannot thank him enough, and we will be recommending him to anyone that needs mortgage advice!
5/5
TrustpilotVery helpful move manager
Our property sold very quickly, so I can't comment too much on that side (except that Sam and the team were very friendly and helpful in all communications!). But the real star for us was our move manager Sadie. We had a long chain (5 houses), where we were in the middle, and Sadie was great at chasing all the solicitors and keeping us informed of the progress. Unfortunately we had a last minute change of dates, and Sadie was key to getting the new date agreed quickly, and as completion approached she was keeping an eye on things for us even on a day off, so truly went above and beyond! We would definitely recommend Sadie and the whole Ocean team.
5/5
GoogleTanya was brilliant at keeping us updated with our sale and purchase of house (which wasn’t the most straightforward) and made a stressful time a lot easier for us!
5/5
TrustpilotGreat service throughout
First of all, I was happy with the original valuation of the property, which sold at asking price. The sales process was long, and complicated by one or two factors outside anybody's control, but Jamie and Sadie were extremely helpful throughout, keeping me informed, always available to help with any queries and really going above and beyond to make the whole process run as smoothly as it could in the circumstances. Thank you very much indeed.
1/5
TrustpilotDon’t expect your deposit back
Don’t expect your deposit back. Still waiting to hear back on our deposit being returned over 5 weeks after leaving the property. Agent is totally not interested and just says “we are awaiting the landlord”. Tenant Deposit Scheme states deposit should be returned within 10 days of vacating
Agent replied · 28 October 2024
We are sorry to learn of your frustrations. Unfortunately we are unable to ascertain what property you are referring to and therefore cannot comment further.If you confirm your property address via customercare@oceanhome.co.uk a Lettings Director will review your situation ASAP. In the meantime please be assured that if it is a property we manage on behalf of a Landlord your deposit return is being processed with urgency. Regards, Ocean
5/5
TrustpilotExcellent service and support
Melissa was fabulous. There were some very slow inquiries sat with Oceans clients solicitor. Melissa continuously did everything in her power to chase up often calling as soon as she’d put the phone down to me and ringing me straight back with updates.There were a few hitches towards their end with agreeing completion date and indemnity policies etc but Melissa helped us through it all. Thank you for all your efforts and time - very much appreciated!
5/5
TrustpilotJemima & James @ Ocean - Amazing!
Jemima & James @ Ocean have been absolutely fantastic in the whole process of both offering and moving me into my new rental property. From the very beginning I met James who showed me around the property which I literally fell in love with immediately and expressed my interest in securing it. James was extremely friendly and attentive throughout the process and came back to me so quickly with the offer. I wanted to move in quickly and both James & Jemima did their best to meet my date requirements which was fantastic. They both went above and beyond with my additional requests. The process was pretty smooth considering I am new to the rental market. Upon handover I met Jemima for the first time. What a lovely young lady! She was so friendly, understanding and knowledgeable and explained everything on the move date. There were lots of follow up calls to check in on me and any issues have been picked up immediately for resolution. I cannot thank these guys enough for such a lovely experience. I love where I live and am really happy. I would love to deal with them again, if only everyone was this helpful. Thanks guys you are both amazing!
4/5
TrustpilotOcean have earned their money from us
Ocean have earned their money from us - we have been selling my Mum's house for over a year and it completed last Friday on the 3rd sale. A bumpy ride at times, but house selling is a stressful process. Some personalities at Ocean easier to deal with than others, but the contacts we eventually worked with were really friendly and helpful and gave the impression they genuinely cared. A special mention to Nicola the 'Move Manager'. I was sceptical to start with, but what an asset she was. She kept everything moving along with the sale, quickly chasing up any tardiness. It was encouraging to have someone to regularly check in with, especially when not much seemed to be happening. But we got their in the end - thank you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Ocean Shirehampton
How many reviews does Ocean Shirehampton have?
Ocean's Bristol, City of office has 1,607 reviews across three platforms: 127 on Google, 10 on Facebook (across the whole business), 1,470 on Trustpilot (across the whole business).
What is Ocean Shirehampton's rating?
Ocean Shirehampton is rated 4.8 out of 5 across all 1,607 reviews, and 4.9 out of 5 on Google from 127 reviews.
Where is Ocean's Bristol, City of office?
Ocean Shirehampton, 14-16 High Street, Bristol, BS11 0DP, Bristol, City of, BS11 0DP.
