Trusted Agent profile · Bristol, City of
★★★★★
1,566 reviews across 3 platforms
14-16 High Street, Bristol, BS11 0DP, Bristol, City of, BS11 0DP
Ocean's office in Bristol, City of, at 14-16 High Street, is rated 4.8 out of 5 across 1,566 reviews on three platforms, including 105 Google reviews rated 4.9.
105
Reviews on Google
This office
10
Reviews on Facebook
Business-wide
1,451
Reviews on Trustpilot
Business-wide
Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
5/5
GoogleAs first-time buyers, we were really worried about the purchase, but Tanya made an even tricky process feel simple. She explained everything clearly and always took the time to answer all of our questions. Her support and professionalism made a stressful experience much easier. A massive thank you, Tanya!
5/5
GoogleSadie has been a pleasure, it has been our first time moving and into a new build so things were slightly different to what we expected. Sadie has been responsive and supportive throughout. Thank you!
5/5
TrustpilotJamie has gone above and beyond to make…
Jamie has gone above and beyond to make the lettings experience for us a smooth and efficient experience with great communication throughout - amazing service. Huge thank you Jamie!
1/5
TrustpilotAVOID AVOID AVOID
We used solicitor from the Oceans Bradley Stoke office when buying a property recently. The service we received or actually the lack of it was very poor. The communication during the process was non existent. Took ages to get any issues sorted. Were given wrong information on the property and after the completion we were completely ignored! Constantly were sent wrong invoices to pay. Very stressful process and they made it much worse! Awful firm and not cheap. AVOID AT ALL COST !!!!!
5/5
TrustpilotAmazing
Amazing! Great experience with Jamie and the team. Would 100% recommend
5/5
TrustpilotSuch friendly service!
From start to finish Kyra has been absolutely amazing. When viewing the property, she had such a friendly welcoming and enthusiastic attitude and such a bright smile on her face. After viewing the property. Kyra was on top form with sending through our application forms & also rapid with any concerns we had regarding the property making sure that anything was resolved and anything unsure about she would instantly forward us to Keith, who was also superb. All in all, a big thank you to Kyra & the rest of the ocean team for being such a great help - couldn’t fault any of you :) what an amazing start to the new year.
5/5
TrustpilotNew mortgage application
Both Nicola and Neil were excellent throughout the process of securing a new mortgage.
5/5
TrustpilotVery well assisted
I recently found an apartment with Ocean Estate Agents and was very well assisted by Amelia. I'm from France, on my own, and this is the first time I've moved to another country.Amelia was very responsive and was with me from start to finish. She always responded very kindly to all my questions and calls. I think I was one of the most demanding people for her. But she never made me feel it. Especially with the language barrier and the stress I was under with this whole unknown situation.I'd also like to thank Naomi who was also very present and adaptive at the end about the latency I had with the deposit transfer.I couldn't have hoped for better support.Good luck and thanks again!
5/5
TrustpilotMaking a complex and long process simple and short
All members of Ocean Property Lawyers and Ocean Estate Agents were extremely helpful during the entirety of the process of purchasing our first home. They made it super simple, completing everything through an online process with rapid updates and progression statuses. Everyone was super friendly and always eager to explain complex legal processes. We’d highly recommend sticking with Ocean Property Lawyers if you’re purchasing a property through Ocean. Many thanks to Jasmine, Julie, Evie and the rest of the team for their support.
5/5
TrustpilotReally pleased with the service we have…
Really pleased with the service we have received from Ocean. Steve was at our house quickly for a valuation following my initial enquiry, and he was so quick at getting the ball rolling. We were online with a couple of days, he told us exactly what to expect and had lots of useful insights about the market and what to expect in the process (this was our first time selling). Mike and Emma did most of the viewings and were great at keeping us in the loop with the feedback from potential buyers. The star of the show has been Melissa however, she has been amazing at keeping momentum and going back and forth between both solicitors and our buyers. Throughout the process we have felt well informed about what stage we are at and what needs to happen next. Melissa has always responded to our calls and emails promptly, she has been super friendly and personable and she’s brilliant at her job!Thank you!!
5/5
TrustpilotThe team at Ocean (W-o-T)
The team at Ocean (W-o-T) have been incredibly supportive throughout this property sale. They balanced the delicate line of sensitivity and professionalism when communicating with me after the loss of my parents and selling their home. The sale took a long time due to buyers changing their minds, and the team remained engaged and genuinely enthusiastic about the property in viewings and helping us find buyers who were genuine and connected to the property. Huge thanks to Steve, Emma and Mel for getting us to completion and mopping up my tears when needed! You’re in safe hands with this team.
5/5
TrustpilotGreat Conveyancers
Whenever I needed to ask for advice or was unsure about something, Ocean Property were always a phone call away! Staff were very patient and did their best
5/5
TrustpilotDreams come true.
This is the second time we work with Ocean State Agent.From the beginning Cleo and Melissa were very kind and professional.At the end of the process we had some difficulties to proceed and they had good communication skill to handle with our sellers, buyer, solicitors and us .They were very supportive in all fields.When I thought this property is not going to be for us , both of them were there supporting me as a good friend.Thank you so much for your time, your words and your patience .
5/5
GoogleSadie was incredibly informative and consistently available throughout our house sale. Her regular updates kept us fully aware of each stage of the process, making everything feel seamless and stress-free. A big thank-you to Sadie, Sam and the rest of the team at Ocean :)
5/5
TrustpilotExtremely helpful
The team were all helpful, but Debbie, who was my point of contact once the offer had been accepted, was fantastic!Unfortunately the solicitors were unhelpful and communicated poorly making things stressful. Debbie went above and beyond on numerous occasions to help me resolve problems, and get to the bottom of issues in order that we could progress the sale. I valued her time and help hugely, and dread to think what the process would have been like without her. Thank you so much Debbie!!One point to note, the Conveyancers reflect poorly on you as estate agents when you recommend them. They are terrible.
5/5
GoogleWe sold our Shirehampton house with Ocean Estate Agents and we couldn't be happier with their service. Sadie was so helpful and informative throughout the whole process. Genuinely don't think we could have done it without her!
5/5
TrustpilotBrilliant
Brilliant, so helpful and friendly but also professional, made to feel more like part of a family who really care, not just a business transaction. Always keeping me informed and upto date with the progress of the sale by telephone, I feel the more personal touch (much appreciated) Nothing was too much trouble, I really can't thank them all enough especially Mel who was with me every step of the way, thank goodness. They really are a lovely team and who highly recommend them.Jane Martin
5/5
TrustpilotFantastic Service from Ocean Letting!
Fantastic Service from Ocean Letting!Ocean Letting has been absolutely amazing in helping us secure our new flat in Bristol! Huge shoutout to Jack, he’s been so friendly, quick to reply, and always there to answer all our questions. Honestly, as a tenant and professional, clear communication is everything, and Jack nails it every time. It’s been so easy working with him, and he’s made the whole process a breeze!Chantelle and Scott have also been super helpful, making the whole experience feel seamless. Can’t wait to move in this November! I’m thinking about leaving another review once we’ve have started our move-in process and we’re all settled in. Highly recommend Ocean Letting if you’re looking for a reliable and friendly team! :)
5/5
TrustpilotPlain sailing with Ocean!
Dealing with one office for estate agents and solicitors all in one place where they also communicated easily with each other made everything easy. The software used by both parties were also very good. We knew about viewings, times, dates, clients & 2nd viewings. But the staff also kept us informed. We felt they listened to us. They were knowledgeable and patient. The legal side alsoHas a good software that we could log intoTo keep up with the status of the proceedings. ClareWas also very patient knowledgeable and understanding.Selling your property is never 'plain sailing' but the 'Ocean' team made it as painless as possible. Thanks to Paul ,Demi & Clare . Huge appreciation for all your hard work.
5/5
GoogleVery happy with the service provided by the team at Ocean Shirehampton. Tanya was amazing, keeping us up to date and offering help and support throughout the purchase process. A big thank you to everyone involved.
5/5
GoogleOcean were absolutely brilliant throughout our house purchasing process. Sam who handled the viewings and negotiating was friendly, professional and helpful throughout. From the point of sale agreed Tanya was amazing in communicating every step of the way and keeping us, as well as the whole chain, updated with progress. We would definitely recommend Ocean in Shirehampton to anyone looking for an Estate Agent.
5/5
TrustpilotCharlie has been super helpful…
Charlie has been super helpful throughout the whole process, from arranging the viewing to the application acceptance. Highly recommend both Charlie and Ocean Letting Agents!
5/5
GoogleI’d like to thank Sadie who was my sales manager. I had great communication and updates on what had to be done, progress of the sale till completion. Above and beyond answering questions when I needed a little help. I would 100% recommend and use Ocean again ..
5/5
TrustpilotI would recommend
I would work again with Matt and Debbie in a heart beat. Matt really helped us secure the property we wanted even though there were multiple bids. He wasn't a smoozy real estate agent at all, which my husband and I really appreciated, but felt very authentic so was a delight to deal with. And Debbie was our contact for all the buying details and was very communicative. She was always available for queries and answered any question we had quickly, so we felt in very safe hands.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Ocean's Bristol, City of office has 1,566 reviews across three platforms: 105 on Google, 10 on Facebook (across the whole business), 1,451 on Trustpilot (across the whole business).
Ocean Shirehampton is rated 4.8 out of 5 across all 1,566 reviews, and 4.9 out of 5 on Google from 105 reviews.
Ocean Shirehampton, 14-16 High Street, Bristol, BS11 0DP, Bristol, City of, BS11 0DP.
