Trusted Agent profile · Bristol, City of
★★★★★
1,611 reviews across 3 platforms
14-16 High Street, Bristol, BS11 0DP, Bristol, City of, BS11 0DP
Part of Ocean, see every office.
Ocean's office in Bristol, City of, at 14-16 High Street, is rated 4.8 out of 5 across 1,611 reviews on three platforms, including 127 Google reviews rated 4.9.
127
Reviews on Google
This office
10
Reviews on Facebook
Business-wide
1,474
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Ocean Shirehampton hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bristol, City of.
Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
5/5
TrustpilotOcean have been brilliant from start to…
Ocean have been brilliant from start to finish. We used the estate agents, property lawyers and mortgage service, having it all in house made communication much easier. The addition of a ‘move manager’ in the sales team was invaluable! Thank you Lisa!
2/5
TrustpilotBare minimum - don't use
Find a better firm!!I used them as recommended by the estate agents and it seemed like it would make things more streamlined and straight forward. The Conveyancers' office was physically located next door to the estate agents, so it should have been. Everything about how they communicated was poor. From answering the phone, where everyone sounded bored and not once gave their name until I asked, to the illiterate sounding emails I received on numerous occasions from my main point of contact. I generally could work out what she meant but it wasn't always clear, particularly when she included abbreviations she assumed I would know. I do not consider myself to be an unintelligent person, but I do not have a legal background and have limited prior experience of the process. I also know that poorly written emails were received by other people. I listened as my estate agent deciphered one, and had another poorly written one liner read out to me by my flat's management company. I assume the author must be capable of better since presumably she's passed some relevant qualifications, so I am left to conclude it is laziness. I also missed an email asking a question once, it can happen as was recieved at the same time as many that were 'info only'. Not hearing from me, she waited 4 weeks before chasing me, again with a 1 line email and without the history, so I then had to try and go back a month and find the original question. It felt as though she worked from a tick box perspective, along the lines of demonstrating she'd technically sent the information and/or request, then ticked off that she'd chased it etc. I feel she lost sight that her job was not to do a specific small task in the process on one given day, but to facilitate the sale as a whole. Despite constantly saying if anything was urgent please ring me don't email (like perhaps when one's not had an answer to a question for a month) she never once picked up the phone to me unless I'd left a message specifically asking her to. I also asked to speak to her boss on occasion, to try and understand what was going on. He is the only person I interacted with (though only briefly) in 4 months who sounded professional or like he had any interest.I believe the only reason the sale eventually happened was due to the brilliant contact I had at the estate agent. She and I spent a lot of time resolving issues. For example, the estate agent spoke to the buyers solicitors to clarify what they needed, and then I spoke to the management company to request the information. All of which should have been managed by my solicitors. There was also zero anecdotal advice from the Conveyancers about issues which weren't technically in their remit, but had been raised by the buyers solicitor where I needed to formulate a response, but wasn't sure how to proceed. On it's own, perhaps those might be reasonable. That they were scared of general off the record suggestions in case I sued, but on top of all the rest of the poor, disinterested service, it just felt like another negative. The reason I've given 2 stars not one, is because I believe they are inefficient at best, incompetent at worst, but not corrupt. (For internal use, as I don't believe in the public name and shame of individuals, but my main contact got married recently)
We are sorry to hear that you did not have a good experience with the service from Ocean Property Lawyers. We have reviewed your case file and acknowledge that we should have been more proactive in updating you via our conveyancing team. Ocean Estate Agents’ Move Managers receive updates from our team and subsequently update their clients. This process is designed to avoid duplicate updates and ensure our lawyers can focus on the legal aspects of the transaction. We recognise that this arrangement fell short on this occasion and will work to fine-tune the process for this team.We would welcome the opportunity to discuss this matter further and review the communications you mentioned. Please feel free to contact us at customercare@oceanhome.co.uk, as we cannot locate the numerous examples referenced in your review within our file. We understand that most clients do not have legal knowledge or experience, and we strive to avoid using legal terminology where possible. We believe you may be referencing an electrical certificate you provided, which was referred to by its abbreviated term in one of our emails. We see that the main point of contact apologised for any confusion in a subsequent email and clarified the document referred to.We are sorry that our overall service did not meet your expectations, please be assured that we will look to further improve our processes going forward.Kind regards, Ocean
5/5
TrustpilotRenting in Bristol
I was looking to rent in a new city and Sophie was very helpful during this process. She has been willing to help in all ways possible and my partner and I would like to say thank you!
5/5
TrustpilotBig thanks to Ashleigh and the team for…
Big thanks to Ashleigh and the team for their great service and fast turn around, couldn’t have asked for better. Very happy with how it all went and wouldn’t hesitate to use them again. Highly recommend.
1/5
TrustpilotPoor performance
I am a parent of student using Ocean Homes to rent accommodation. They are quick to take your rent and deposit at the beginning, however the same cannot be said of returning the deposit at the end of the rental period. It is as it they are taking advantage of students. This type of behaviour is totally unacceptable.
Thank you for taking the time to leave a review. We do recognise and understand your concerns, which we discussed with you today. We acknowledge that there has been a delay in completing the cleaning and obtaining the necessary invoices to finalise the claim. We are currently liaising with your landlord to confirm the final figures and are working to resolve this as quickly as possible. As your tenancy agreement is between you and your landlord, we act on the landlord’s behalf and are required to follow their instructions. Your deposit remains your money and is protected within the relevant deposit protection scheme. We therefore cannot release any proposed deductions without the appropriate agreement, nor can we return the deposit to you until we have received the landlord’s instruction to do so. If an agreement cannot be reached regarding any proposed deductions, the deposit scheme provides an independent dispute resolution process that can be used to resolve the matter. We appreciate your patience while we work to obtain the outstanding information from the landlord and will provide you with the final figures as soon as possible.
5/5
TrustpilotLandlords fully managed letting service
After managing my flats myself for 12 years, the best thing I've done recently is handing over the full management to Ocean Lettings, especially Jamie and his team. I no longer have to take calls from tenants in the night when the smoke alarms gos off or someone's parked in their space, neither do I need to think about safety certificates, faulty washing machines etc. It's bliss. I have full confidence in Ocean and their professionalism and more than happy with the value this service brings.
5/5
GoogleI cannot recommend the team highly enough. They have been so helpful and kind, finding solutions to a variety of challenges and providing a genuinely excellent service. Such a refreshing change! Tanya was brilliant at keeping me informed even when there was no definite news to report, exuding an air of competence, efficiency and care which helped so much during what has been a difficult time. Mark and Sam were fantastic from day 1 too, doing everything possible to make sure the sale went ahead. They were open and honest about the situation, again something that made a big difference and is so welcome.
5/5
GoogleThank you to the amazing Ocean Team, especially Tanya and Mark! Buying my first home was a big step, and I’m so grateful to have had Tanya and Mark by my side. Tanya was especially incredible, supportive, knowledgeable, and always available to answer my questions. She made the whole process feel less overwhelming and more exciting. Mark was also fantastic and brought great insight and guidance. I truly appreciate all the effort they put in to help me find the perfect home. I highly recommend the Ocean estate agent, Shirehampton to anyone looking for a dedicated and caring real estate team!
5/5
GoogleWe have been working with Ocean on a number of property purchases over recent years and have always found the service to be excellent. Sam has been brilliant during the viewing process, providing all the necessary information and support to help us make informed decisions. Following our purchase, Tanya has been our main point of contact and has consistently kept us updated at every stage. Any queries we have raised have been dealt with promptly and professionally. We would highly recommend Ocean for their efficiency, communication, and overall high standard of service.
5/5
GoogleThank you to everyone at ocean who helped sell our house you were all amazing and especially Sadie who helped me out a lot through out this progress thank you , you were all great 😊 …
5/5
TrustpilotOPL Conveyancing for sale and for purchase of properties
We used Ocean Property Lawyers for our sale and purchase. Gemma was great and helped us navigate some complexities with the transactions. She answered our questions and we really appreciated her timely advice.
5/5
TrustpilotDuring the viewing Sophie was great and…
During the viewing Sophie was great and answered any and every question my partner and I had. She’s been great on email and proactive in guiding us through the rental process.
5/5
TrustpilotExcellent Service
We instructed Ocean Estate Agents to sell our property. From the offset their communication was regular, very responsive to any queries we had and gave us weekly progress updates via a dashboard. No request was too much trouble ie help with redirecting of post, and final meter readings etc. The arrangements for viewings were in full consultation with us, recognising there was lots going on. We had numerous viewings and the house was sold within two weeks. The experience for us could not of been any better and we would highly recommend Ocean Estate Agents. We also used Ocean’s solicitors and the experience was of the same high quality. Thank you to all the Staff.
5/5
TrustpilotThank you Claire!
Claire was fantastic when showing us around, she was able to answer any questions but also gave us time/space to look around the house in our own time. Thank you for your help!
3/5
TrustpilotMixed bag but overall okay.
I really liked the quick booking of viewings and how ocean inform you as the sale progresses. Really effective and great communication. I liked seeing all of the jobs check off and Emily was fab.
5/5
TrustpilotGreat viewing experience with Jemima at…
Great viewing experience with Jemima at Ocean ☺️ Jemima was prompt, very friendly and knowledgeable. I actually felt at ease looking around the property and didn’t feel rushed at all.
5/5
TrustpilotExcellent Company
The staff are very attentive and thorough. Special mention to Helen B, Johnny H & Jasmine W for helping with a smooth sale. I would recommend this company to anyone with conveyancing needs.
5/5
TrustpilotExcellent!
Mel and the team were excellent and helped make the process as simple and stress-free as possible. I’m super grateful for their hard work and would recommend them to anybody buying/selling in the area.
5/5
TrustpilotWe’ve had a really positive experience…
We’ve had a really positive experience with Ocean throughout the process of securing our new home. Everything has been handled professionally and communication has been clear and reassuring from start to finish.
5/5
TrustpilotOcean for renters
Ocean have been excellent considering the dire state of renting in our area at the moment! After months of looking online and trying to get viewings on flats, Ocean were the first company to even give us a call back about getting a viewing. My partner and I were shown around the property and communicated with throughout by Charlie, who has been very helpful and patient when we have called and emailed about tiny details and questions we've had. Highly recommend :)
5/5
TrustpilotFantastic local expertise
Ocean were fantastic, we chose them to sell our house. The good thing about Ocean is their great knowledge of our local area and the helpful and honest service. They did a great job of advertising the house and making sure the right clients saw it, and were on hand for good advice when we were buying our next property too. We chose them because we had used them 8yrs ago to buy our first property and they didn’t disappoint!
5/5
GoogleWe were very happy with the experience of working with the Ocean Shirehampton team. Sam & Sadie were particularly helpful, they kept us informed of progress and ‘did what they said they would do’. We felt valued and supported. We can highly recommend Ocean.
5/5
TrustpilotWe liked the honesty of the realtor in…
We liked the honesty of the realtor in this depressed market and knew that Ocean had a good reputation and we could do everything in house, including our solicitors. The house was sold on the first viewing with other viewers interested too. We used in house Solicitors too, which was a really good decision on our part. From offer to completion was exactly 3 months. The staff were very professional but also easy to talk to and we were updated by email through all the process and phone calls too. We would have no hesitation in recommending. We can't thank them enough.
5/5
GoogleSadie went above and beyond from start to finish. She was constantly available to answer questions and provide updates. Always friendly and knowledgeable, I always enjoyed our conversations. In terms of 'going above and beyond' Sadie always responded to my questions, which were unique, given my circumstnaces, with professionalism and no hint of being flustered. She also checked document content for me, when I was unable to do so for myself. Thank you Sadie, it was a pleasure.
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Tell us what you need and we'll put you in touch. Ocean Shirehampton hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bristol, City of.
