Trusted Agent profile · Bristol, City of
★★★★★
294 reviews across 2 platforms
151 Whiteladies Road, Clifton, BS8 2RD, Bristol, City of, BS8 2RD
Chappell & Matthews's office in Bristol, City of, at 151 Whiteladies Road, is rated 4.7 out of 5 across 294 reviews on two platforms, including 275 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Chappell & Matthews, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
5/5
GoogleI can't recommend Chappel & Matthews enough. Debra has been absolutely instrumental in finding us a flat. Throughout the process, communication with Chappel & Matthews, specifically Debra and Vanessa, has been highly responsive, helpful and friendly. Thank you!
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
1/5
TrustpilotPoor experience resolving a tenancy deposit dispute
Management initially helped us secure rental accommodation through Chappell& Matthews, however the overall experience with the property and landlord was disappointing. Throughout our tenancy there were ongoing issues including leaks, moulds and poor maintenance, many of which were reported during our stay.
5/5
GoogleGreat experience finding a new flat in Bristol, would definitely use this company again, Debbie was professional and communicative and actively helped us find a great home
Thank you for sharing your positive experience, Katherine! We are thrilled to hear that Debbie provided you with professional and communicative service to help you find your new home in Bristol. We look forward to assisting you again in the future! Kind regards, Lucy, Customer Relations.
5/5
GoogleChloe was very helpful and responsive to any queries we had during the rental process, which definitely smoothed the daunting process of renting in Bristol. We are quite happy with our new home, credits to her effort.
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleI worked with Debra to view and secure a rental agreement for a property. She was very professional and efficient throughout the rental process, helping me to quickly secure a lease
Andrew, many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWas struggling to find a place to stay in Bristol. Thanks to Debra, finally I found a beautiful house which I can call my home. She is such an amazing person who made everything possible. Provided excellent service, very supportive above all helped me with every problem I faced. Glad to find her.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your wonderful 5* review. I shall made sure the local team are made aware of your kind words along with their Regional Director. Kind Regards, Scott @ Customer Care
5/5
GoogleDebra, Jennifer and Maddie have been exceptionally helpful and supportive throughout the entire process! Each one of these lovely ladies gave their 100% when answering any questions I had and are a very friendly group of people, would absolutely recommend!
Thank you so much for taking the time to write this kind review! We are thrilled to hear that our team, including Debra, Jennifer, and Maddie, provided exceptional assistance and support during your experience with us. We are grateful for your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleLauren was really accommodating and comforting to talk to! Lovely sense of humour and understanding. Thank you again!
Thank you for your thoughtful 5* review Usif! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotMaddie was brilliant
Maddie was exceptionally quick, communicative and professional. She was helpful and informative at every turn. Can't fault her or our experience!
5/5
GoogleGreat help from Debra at Chappell & Mathew’s. I was struggling to find a flat but I was delighted to become a tenant, and Debra was so fast with the referencing process.
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleLauren was extremely professional, friendly and helpful with showing me the flat, telling me about the surrounding area, and sorting out the paperwork. Smoothest experience with a lettings agent I’ve ever had!
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
Googlei couldn’t be more thankful for chloe’s welcoming and kind manner when showing us around the property we eventually were lucky enough to secure! she was also very efficient and informative regarding form correspondence and organising phone calls with us when we had questions about not only the property but also questions about the contract. thank you chloe, you have been amazing and we thank you so much for being a big hand in helping us secure this lovely house!
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleDebra made the process of looking for rental properties and admin a breeze - I wish all agents were more like her!
Many thanks Reinis for your excellent 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleBristol is one of the most difficult places to find an apartment. Not only did Chappell & Matthews manage to fit me in on a Saturday afternoon last minute, a lovely lady called Lauren also showed me an amazing flat which I took immediately! She and the team have been so helpful through the whole process. Looking forward to moving in shortly!
Thank you Jonathan for your 5* review and kind comments. I'm pleased to hear that Lauren and the team provided you with great service. Kind regards, Mike.
5/5
GoogleTrying to rent is an unbelievable stress and relocating to Bristol with a dog was turning into a nightmare. With most estate agents not even returning my call I was losing hope of finding somewhere but thankfully Chloe at Chappell and Matthews helped me find the perfect property and guided this idiot through the entire renting process. Looking to relocate or just moving areas in Bristol? You'd be mad to not pick this estate agent.
Lee Menzies-Pearson thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleChloe is a professional lady. She did a fantastic job in helping me find a flat. Everything is smooth and efficient with brilliant service. Highly recommend her! Thank you Chloe for your amazing job!!
Wonderful to read your 5* review and thank you for taking the time to leave our local team such brilliant comments! - Kind Regards, Scott @ Customer Care
5/5
GoogleDebra she’s wonderful, lovely, very kind and respectful. I really love the way she talks ❤️
Thank you for taking the time to leave such a kind review! We are fortunate to have Debra on our team and we are thrilled that she provided you with excellent service. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleMaddie and Chloe were very helpful and quick in sorting my new tenancy out, cheers.
Hi Morgan, Thank you for your 5* review! We're delighted to hear that Maddie and Chloe were able to assist you efficiently with your new tenancy. Best regards, Lucy, Customer Relations Team
5/5
GoogleI recently had dealings with Mrs. Debra Barton, and I appreciate her utmost professionalism.
Thank you for your feedback! At our business, we strive for the highest level of professionalism and we're glad Mrs. Barton met your expectations. It was a pleasure having you as a customer. Kind regards, Lucy, Customer Feedback and Support Team
1/5
Googleenquired about a property quite a while ago and i am now being harassed by their weekly calls. Edit: i have blocked their number and still am receiving voicemails every week asking me to call back. at this point i am left with no other option but to report this nuisance 2 weeks later - still calling EVERY WEEK
Hello Paulina, I'm sorry to hear about your experience with our calls. Please contact us at review@countrywide.co.uk so we can address your concerns directly. Best regards, Lucy, Customer Relations Team
5/5
GoogleEtima Etim has been a great help with securing our tenancy! Their excellent oganisational and interpersonal skills helped move everything along seamlessly.
Thank you for leaving us your superb 5* review Sam Stanley. Best wishes, Lucy, Customer Relations.
1/5
GoogleI’m not one to typically complain about service but when it’s beyond terrible I think I’d want to know and would appreciate honest reviews. We contacted C&M over a month ago to list our apartment for long term rental and after a pleasant initial chat terms agreed we were looking forward to the property being listed and securing a tentant soon. It’s been three weeks since we agreed and after 5 calls chasing for an update, 2 complaints asking for a manager to come back we’ve still not had any sort of feedback, update and the whole process has been a shambles. Absolutely disgusting level of customer service and I wouldn’t ever trust them with our property again. We’ve gone for Hopewell who have been superb at every stage. Hope this helps you.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleI recently had the pleasure of working with Chappell & Matthews and was extremely impressed with their level of service. In particular, I would like to commend Oliver Bloxham for his outstanding approach and professionalism throughout the process. Oliver had a remarkable ability to understand my needs and was able to provide valuable insights that helped me make informed decisions. He was always available to answer any questions or concerns I had and was very patient and understanding. His demeanor was remarkable, and I felt very comfortable working with him. He made the process so easy, and I felt like I was in great hands throughout the entire process. Overall, I highly recommend Chappell & Matthews, and especially commend Oliver for his exceptional customer service skills. I would not hesitate to work with them again in the future. Thank you so much for everything!
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
5/5
GoogleDebra and Vanessa were exceptional in their communication skills and expertise within the agency. Debra helped us initially with our flat in 2009 and now our new house. Fantastic service. Thank you
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Chappell & Matthews's Bristol, City of office has 294 reviews across two platforms: 275 on Google, 19 on Trustpilot.
Chappell & Matthews Bristol Sales is rated 4.7 out of 5 across all 294 reviews, and 4.9 out of 5 on Google from 275 reviews.
Yes. In The Trusted Agent 2026 awards: Chappell & Matthews, City of won Gold.
Chappell & Matthews Bristol Sales, 151 Whiteladies Road, Clifton, BS8 2RD, Bristol, City of, BS8 2RD.
