Chappell & Matthews Bristol Sales reviews in Bristol, City of

★★★★★ 5/5

Google

It was so lucky to meet Julie Dondoua J, she helped me a lot when the owner didn’t want to sell his apartment after 4 months that I waited for. And my nephew was waiting for move in. She arranged two very good apartments within 2 days. We solved the problem within 3 days. It was amazing, she was an incredible person, helpful! She knows what you need. She shows great attention to the details enabling the transaction to get done.  I have the highest level of confidence in her. I highly recommend her to anyone.

Catherine · 24 October 2023

★★★★★ 5/5

Google

The best experience I have ever had with estate agents, my partner and I were looking to move into our first place together after 4 years of student housing, each year was like drawing blood from a stone with communication from other agents. This team from Chappell and Mathews however have been a major breath of fresh air, their communication throughout the renting process is incredible, and they obviously value their customers/tenants. Chloe, Debs and Emily have cared for us every step of the way, genuinely making us feel welcome. This team is brilliant, and I look forward to being further looked after during my tenancy. The team are so good we are now looking to get mortgage advice from them!

Archie · 24 October 2023

★★★★★ 5/5

Google

Debra at the Bristol Chappell and Mathews found a flat for me in September last year in order for me to join my third year at university with term already having started which allowed me to complete my course. When dropping of my keys today at the office, Debra noticed I had quite a few bags and offered to drop me off at the station in order to get home. These random acts of kindness are so important, and have made such a difference to my life so far! Debra’s kindness and excellent service all round at Chappell and Mathews should be acknowledged. Thanks once again, you made my day!

Barnaby · 24 October 2023

★★★★★ 5/5

Google

The best experience I have ever had with estate agents, my partner and I were looking to move and Debra help us a lot. This team from Chappell and Mathews however have been a major breath of fresh air, their communication throughout the renting process is incredible, and they obviously value their customers/tenants. Debra have cared for us every step of the way, genuinely making us feel welcome. This team is brilliant, and I look forward to being further looked after during my tenancy.

Leticia · 24 October 2023

★★★★★ 5/5

Google

Debra is a fantastic letting agent, got us our new place quickly and professionally.

Ben · 2 October 2024

★★★★★ 5/5

Google

Deb and the team are very professional and friendly . They go the extra mile to meet your needs. Would recommend their services.

Darryl · 22 July 2025

★★★★★ 5/5

Google

Chappell & Matthews letting agent helped us a lot about the renting process. Chloe was enthusiastic about helping and updating the process and very fast in response. Thank you so much.

Pennapa · 24 October 2023

★★★★★ 5/5

Google

Our experience with Chloe has been great so far. She is responsive and friendly; 2 things which are critical to something as important as moving houses. Extremely helpful and knowledgeable too.

Sam · 24 October 2023

★★★★★ 5/5

Google

My flat has recently been re-let and I would like to commend both Katy and Leah at Chappell & Matthews for their efforts to ensure a smooth and seamless transition between tenants. Not only were all matters with the previous tenant concluded quickly but it appears that the new tenants are now in residence and very pleased with the accommodation.

Roger · 16 October 2024

★★★★★ 5/5

Google

Amazing service, they make a stressful process seem like a dream! Special thanks to Deb and Vanessa for making everything go so smoothly!

David · 27 March 2024

★★★★★ 5/5

Google

Chloe was lovely throughout the letting process. She was super helpful and supportive. If all C&M agents are like her then I can certainly recommend them as somewhere to rent/buy.

Sam · 24 October 2023

★★★★★ 5/5

Google

Debbie was very professional and super efficient with all aspects of the rental process would definitely recommend using them

Dave · 26 May 2024

★★★★★ 5/5

Google

Chloe is an amazing person. She’s been really helpful through out my move in process. Everything went really smooth. Clear, concise and timely guidance. :)

Usama · 13 January 2024

★★★★★ 5/5

Google

Debra was exceptional from start to finish, extremely professional, responsive, and attentive. She handled everything seamlessly, making my move a smooth and stress-free experience. I highly recommend her services!

Réda · 18 April 2025

★★★★★ 5/5

Google

After enquiring about a property that was already fully booked on viewings, Debra took my requirements and found another suitable property. This was the property we ended up renting not only due to the value but also due to Debra's unrelenting support in answering any questions we had and following up on anything she could not answer on the spot. The whole process was swift and easy and I could not recommend her & C&M enough!

Dougal · 24 October 2023

★★★★★ 5/5

Google

Great experience with Chapell & Matthews! Clear communication all the way through. Our agent Deb was awesome, she helped get us over the line! Would recommend.

Anthony · 28 November 2023

★★★★★ 5/5

Google

Debra Barton was very attentive and went above and beyond to find us a flat to rent. She provided a friendly and personal service and let us know as soon as any suitable flats came into their books, ensuring we could swiftly find a property.PositiveResponsiveness, Quality, Professionalism

Georgina · 24 October 2021

★★★★★ 5/5

Google

Lauren was very helpful throughout our move in process and got things sorted quickly - thank you!

Scott · 8 August 2025

★★★★★ 5/5

Google

Have had a great experience both as a tenant and a landlord. The service has been thorough and professional, as well as also being personal and tailored to my needs. A special mention to Debra and Vanessa, whose communication and support throughout the renting and letting process has been greatly appreciated.PositiveResponsiveness

Wendy · 24 October 2020

★★★★★ 5/5

Google

I have had an amazing experience with Chappell & Matthews. Debra Barton has been so helpful throughout the daunting experience of trying to find our first renting property in Bristol! She provided such a friendly yet professional service, and her communication was always second to none!

Morgan · 24 October 2021

★★★★★ 5/5

Google

Highly recommend! We recently used Chappell and Mathews to find our new flat. Etima was extremely friendly and very helpful.

Hollie · 26 February 2024

★★★★★ 5/5

Google

I have received fantastic customer service and would highly recommend Chappell & Matthews. Lauren has been easily contactable throughout the process, and even went out of her way to arrange a second viewing at late notice. This has been the most efficient and issue-free renting process I’ve had in Bristol. Thank you Lauren!

Rory · 25 October 2019

★★★★★ 5/5

Google

Chappell and Matthews have been an incredible estate agency, extremely professional. Daniel Roberts has been the perfect agent, extremely polite, professional and responsive. He has dealt with all of our queries quickly and efficiently, we couldn't have asked for anything more. Couldn't recommend more !

Will · 24 October 2021

★★★★★ 1/5

Trustpilot

DISCRIMINATORY PRACTISES

DISCRIMINATORY PRACTISES! My offer for a property let my Chappell and Matthews (which was initially accepted) was subsequently rejected on the basis that I am a single woman with a child???!!!! Yes, that is what the landlord stipulated - not that I had a child (there was not a policy in place) but that I was a single occupant with a child. I met all of the other criteria for the letting in abundance, including having a guarantor in place. When challenged the agency attempted to cover up / backtrack but it was a plain case of discrimination with which the agency are complicit. Disgusting, immoral behaviour that perpetuates inequality.

Jenny · 21 January 2025