Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI had an outstanding rental experience as a tenant, and I want to extend my heartfelt thanks to Debra, my agent, for her exceptional assistance.
I wholeheartedly recommend Debra to anyone in search of a rental property. Her expertise and personalized service set her apart in the industry, and I am immensely grateful for all she did to make my rental experience a positive one.
Anna · 24 October 2023
Agent replied · 23 October 2024
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHuge thanks to Chloe for helping me to secure fabulous tenants within just two weeks after two months not getting any offers working with another agent. It’s such a pleasure to work with Chloe who is highly professional, incredibly sympathetic and such a pleasure to work with. Could not recommend her service more especially to people struggling to find tenants like I used to!
Scarlett · 24 October 2023
Agent replied · 23 October 2024
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleDebra helped James and I find a lovely flat which perfectly suited all our needs. She’s thorough with the information and let us know everything we need to know and made the move in process seamless! A massive thank you to Deb and Chappel and Mathews
Georgie · 2 October 2024
Agent replied · 23 October 2024
Thank you Georgie for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery helpful and quick to reply to questions. Debra was the best real estate agent I have had.
James · 16 September 2025
Agent replied · 23 September 2025
Thank you for your kind review! It was a pleasure assisting you with your real estate needs and I am glad to hear that I provided excellent service. Your satisfaction is my top priority! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleThank you Dan+Debra for all your help and providing a helpful, warm experience viewing properties to let/assisting in liaising with landlords. In the future, I would go back to this letting agent/highly recommend them to family, friends or anyone new to the area needing a place to rent.
Jasmine · 24 August 2024
Agent replied · 23 October 2024
Hello Jasmine, thank you for your kind words! We're delighted to hear that Dan and Debra provided you with a warm and helpful experience. We look forward to assisting you again in the future. Best regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleDebra was my agent and was the best estate agent I've ever had in my years of house searching.
Mina · 1 September 2025
Agent replied · 8 September 2025
Thank you for your kind words! We are so glad to hear that Debra provided you with exceptional service as your estate agent. It's our goal to make the process of house searching as smooth and stress-free as possible. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleDebra has been nothing but a star through this whole process, she went above and beyond to make sure my dad got into the space he needed. Amazing communication and supportive. Nothing was too big an ask.
Vanessa helped get the last of the paperwork sorted promptly so it was smooth sailing to the finish line
Brodiemcquater93 · 27 March 2024
Agent replied · 23 October 2024
brodiemcquater93 thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMy husband and I are renting a property with Chappell and Matthews and were helped by Debra Barton through all of the process. She has been listening to our concerns, reassuring us and we are now happily settled in our beautiful flat. All went really smoothly, will definitely recommend this agency and mostly Debra ! Thank you very much !
Margot · 28 December 2023
Agent replied · 23 October 2024
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFantastic service from Chappell & Matthews, particularly by Debra Barton, who was superb when showing me around a property in Bristol. Having opted to move forward with the rental, Debra continued to provide excellent customer care and helped me to feel comfortable, providing regular updates regarding the process. Thank you Debs, and thank you Chappell & Matthews!
Mitch · 26 February 2024
Agent replied · 23 October 2024
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExcellent experience in finding an apartment to rent. Debra Barton was wonderful. She was very nice, professional and available to answer my questions. Thanks to here, I was able to find a place to rent in my budget which matches my criteria. I really recommend this rental agency, especially if you are like me new in the UK.
Alexandra · 27 January 2024
Agent replied · 23 October 2024
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe were searching for a flat to rent for several weeks, working with at least a dozen different estate agents. Although we did not end up renting from C&M, Debs was the only agent we felt actually cared about us and our requirements. If we are ever looking for another property to rent, or if we ever have a property we need to have let, Debs will certainly be our first call.
Jake · 13 January 2023
Agent replied · 12 January 2025
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI would definitely recommend Debra and the agency to anyone in need of rental services. Her expertise and genuine concern for her clients make her an invaluable resource in the industry. From the very beginning, Debra demonstrated a high level of professionalism and commitment to ensuring I had a wonderful renting experience. She made the entire process incredibly smooth and stress-free!!
Qian · 24 October 2023
Agent replied · 23 October 2024
Thank you for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleDebra was super helpful, and incredibly patient with us throughout the whole process. She made sure that we got a house that suited us. Definitely worth using Chappell and Matthew’s if you’re
looking for a stress free time.
George · 14 December 2024
Agent replied · 28 December 2024
Thank you for taking the time to share your experience and for your wonderful 5* review George! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExceptional! In every way. I have rented in Bristol for 15 years, I have dealt with *numerous* letting agents. None of them even slightly compare to the professionalism, speed and friendly service that I got from Chappell and Matthews. Debra was fantastic, found me a killer property to my budget and called me regularily to keep me updated and let me know when there was something to sign. Everything is signed electronically, super easy, referencing was done in a day (fastest I've ever seen). No hidden costs and all round very happy.
Genuinely can't recommend this company enough.PositiveResponsiveness, Quality, Professionalism, Value
Joel · 24 October 2021
Agent replied · 23 October 2024
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe live in Scotland and my Daughter is in Japan. We were looking for a property to rent as she plans to return to UK/Bristol soon. We set up mailing lists with 18 Bristol Estate Agencies and of all of them Debra at Chappell and Matthews provided the best service by far. She phoned me within 10 minutes of us subscribing to the mailing list. Although our circumstance was unusual, Debs service level was of the very highest standard throughout and we are very pleased that the process was made simple for us and we have been delighted to fully agree a property within 48 hours. I do not expect that you will find a better estate Agent in Bristol or anywhere else.PositiveResponsiveness, Quality, Professionalism
Graham · 24 October 2021
Agent replied · 23 October 2024
Thank you for taking the time to leave us this great 5* review and comments. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleDebora and Maddie were incredibly helpful and easy to deal with. Would highly recommended.
Jake · 16 September 2025
Agent replied · 23 September 2025
Thank you for the amazing review! We take pride in providing exceptional service, and we're thrilled to hear that Debora and Maddie went above and beyond to assist you. We truly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleChappell & Matthews have managed my flat for overs 20 years.Chloe and her team with Etima, Chloe, Emily,Debra and Vanessa look after everything for me, keep me well informed and I have every confidence that they will sort out any incidence there may be with either the building or the tenants.An excellent service.
Ian · 18 March 2024
Agent replied · 12 January 2025
Many thanks ian alexander for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThanks to Chappel and Matthew’s
Special thanks to Maddie for helping us finding a house
Samdavid · 3 September 2025
Agent replied · 8 September 2025
We're thrilled to hear Maddie was able to assist in finding your dream home! Our team is dedicated to providing exceptional service to all our customers. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleChloe was a great help in finding me and some friends a house to share and helping us with the process. Everything has been an efficient and easy process and every member of staff I have interacted with has been lovely. Thanks!
Amelia · 23 September 2024
Agent replied · 23 October 2024
Many thanks for your fantastic 5* review Amelia. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAlways a good experience with Chappell & Matthews working with Debs, Chloe, Etima, Vanessa and Emily; who are quickly on hand to support or help with any questions or queries. We moved to Bristol straight from London and Debs was a super support in getting everything sorted and ready - making a usually stressful process as smooth as possible.
Claudia · 24 October 2023
Agent replied · 23 October 2024
Brilliant to read your kind comments and thank you for your 5* review! - Best wishes, Scott @ Customer Care.
★★★★★ 5/5
GoogleOur experience with the Chappell and Matthews team was brilliant. Debra made the entire process smooth and stress free and we signed a lease for the first property we saw, it all happened much quicker than we expected. Not to mention shes absolutely lovely! thanks again Debra!
Katy · 26 May 2024
Agent replied · 23 October 2024
Katy Tyrrell thank you for leaving us your brilliant 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleDebra and the team at Chappell & Matthews were great. I gave them a hard task with short timings and specific criteria to fill. Debra not only delivered but did it within the timeframe. A great service, I was always kept up to date and told of viewings. Well done and I would recommend.
Mocky · 28 December 2023
Agent replied · 23 October 2024
Hi Mocky! It is wonderful to see your 5* Review and kind comments! Best wishes, Scott @ Customer Care.
★★★★★ 5/5
GoogleI can't thank Lauren enough for her incredible work in securing us a tenancy the very same day we went for a viewing! Her efficiency, professionalism, and friendly approach made the entire process smooth and stress-free. Highly recommend!
Henry · 9 October 2024
Agent replied · 23 October 2024
Thank you for taking the time to leave us this tremendous 5* review and recommendation Henry. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
Google5 stars for Lauren's help! From the viewing to securing the flat Lauren was friendly and responsive to all our questions, we really appreciated it during a time which can be quite stressful
Alexander · 14 December 2024
Agent replied · 28 December 2024
It’s really lovely to read another 5* review. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
