Chappell & Matthews Bristol Sales reviews

★★★★★ 4/5

Google

I was searching for a place to live for a while, calling up multiple companies and sharing lots of details, and Chapel and Matthews were 1 of only 2 companies that ever bothered to call me back, keep me in the loop, and help me find places with a personal approach. The current property market is a shambles and most of the agents just take the easy route, with very little care given. I have to say Etima was diligent, communicated well and was also just a pleasure to work with.

Jem · 27 January 2024

★★★★★ 5/5

Google

Debra was a godsend when helping me and my friend find a two bedroom flat. We'd be struggling to find somewhere for a little while and Chappell & Matthews really pulled through in notifying us of a place and arranging every step with us efficiently and informatively. Debra is so friendly and helpful I felt comfortable and in good hands from the offset. Thank you Debra!

Yaz · 2 October 2024

★★★★★ 5/5

Google

Really professional and much more helpful than most of the other estates agencies in Bristol. They were really friendly even when we wanted to see a flat for the second time. Deb and Maddie were particularly helpful for us.

George · 2 September 2025

★★★★★ 5/5

Google

Debra was a great help and would highly recommend. Would 100% use her services again in future.

Ian · 17 March 2026

★★★★★ 5/5

Google

Subject: Debra Barton - Real Estate Extraordinaire Working with Debra Barton was an absolute pleasure from start to finish. Her expertise in the real estate market is like having a secret weapon on your side. Debra's witty charm made the entire process not only informative but genuinely enjoyable. She turned what could have been a stressful experience into a comedy of successful negotiations. Debra's attention to detail and negotiation skills are unparalleled. It's as if she has a built-in radar for finding the perfect property and securing the best deal. If you want a seamless and even entertaining real estate experience, Debra Barton is the agent you need. She's not just an agent; she's a maestro of the property world, making the whole process a standing ovation-worthy performance. Bravo, Debra!

Maciej · 28 December 2023

★★★★★ 5/5

Google

My husband i were recently recommended to advertise our 2 bed apartment out for let with Chappell & Matthews in Clifton, Bristol and we would very much like to pass on our recommendation too. We are new Landlords and so it was very important that we provide a professional operation to manage the clients. This team, including Debra and Vanessa, Emily Chloe and Etima were outstanding with their communication and service skills. They have provided us with good quality tenants, offered sound advice and supported all the way through the process ensuring their guidance offered us maximum protection. Well done ladies and a big thumbs up from us. We will be sending more work your way as it comes in!

Jayne · 9 December 2023

★★★★★ 5/5

Google

I would like to say thank you to Etima, our agent in rental services. She is very kind and caring to the clients. I and my husband were looking for a property to rent for our family together with our cat. At first, we felt panic, as we were not familiar with the rental procedures in the UK. Luckily, we have Etima to explain the procedure. She answered the questions we faced during the rental procedure, which is why we are able to rent a house smoothly in the UK. Apart from that, I would like to say thank you to Vanessa. She helps to prepare for the paperwork of our rental process. Thank you for your efficient work. All the documents were well organized. The communication process through email is clear. We feel secure when you are handling the documents for us. I definitely recommend the rental service of Etima and Vanessa, who were working in Chappell & Matthews, to all in need of rental service.

Wong · 28 November 2023

★★★★★ 5/5

Google

I am impressed by the professional, outstanding rental services provided by my agents, Etima and Vanessa. Etima is patient and caring to the client. Knowing that this was the first time for me and my family to rent a property in the UK, she explained the procedure and the documents very carefully. She provides alternative options for us, in case the viewing property is not available, we can have an alternative plan. That released our pressure to find a place to move. Vanessa is very efficient. The documents I provided were handled with care. The whole rental procedure was going smoothly and stress-free. I would highly recommend Etima and Vanessa, the agents of Chappell & Matthews, to anyone in need of rental services.

Tommy · 28 November 2023

★★★★★ 4/5

Google

good rental experience, especially thanks to Debra: she has been great with us, very professional and extremely helpful in every aspect of the rental process, that can be complicated at times! The only flaw for us come after the rental itself: it become sometimes quite difficult to reach our property manager in case of necessity, and the communication can be, for some reason, very slow. overall, we would recommend Chappell & Matthews, and in particular case Debra, the best in her work!

Davide · 28 November 2023

★★★★★ 5/5

Google

My husband and I had a remarkable experience while searching for renting a flat in Bristol, and we would like to express our gratitude for the outstanding service provided by Chappel and Matthews. We want to extend our sincere appreciation to Etima, our dedicated agent, for her exceptional assistance throughout the process. We highly recommend Etima to anyone in search of a rental property. Her expertise, willingness to go the extra mile, and flexibility truly set her apart in the industry. We would also like to extend our special thanks to the other team members, Emily and Vanessa, who have proven to be invaluable assets for those seeking rental properties. Their collective efforts make Chappel and Matthews the top choice for anyone looking to rent a property.

Αιμιλία · 11 November 2023

★★★★★ 5/5

Google

Debra was amazing at sorting everything out for our property. Can't recommend her enough.

Max · 17 March 2026

★★★★★ 5/5

Google

Fiona Taverner gave me great care when looking to buy a flat in the centre of Bristol. I wish I could have afforded more than 1 flat as she showed me quite a few good options. Bristol is a vibrant city. Fiona is so knowledgeable about Bristol, Leaseholds and the many new confusing rules around the Building Safety Act. I can't thank her enough for all the support and information. She gave me the confidence to buy as I did not understand the rules around buying a leasehold flat and had felt anxious. I could see she is not just doing a job, she is passionate about what she does. Thank you so much Fiona for all your help. I really appreciate it.

Jane · 24 October 2023

★★★★★ 5/5

Google

Deborah Barton is a pioneer in exceptional customer relations. She went the extra mile time and time again to make this interaction feel as important to her as it was to me. I think other letting agents could take a leaf out of her book! As a first time tenant she made me feel exceptionally comfortable also as someone who resides from outside of Bristol she not only helped me get a feel for the area but was also a fountain of knowledge when it came to the property we ultimately rented. Chappell & Matthew’s is an agency I’d highly recommend to anyone else.

Kester · 24 October 2023

★★★★★ 5/5

Google

Amazing liaison with Debra when securing our house! She was so informative and supportive when helping us find a student property that suited our interests. Not only was she kind but she was also professional, ensuring we met strict deadlines and rules regarding the contract. Her colleague Etima was also very helpful and welcoming to us too :) We couldn’t be more thankful for the incredible service from the team at Chappell & Matthews! Thank you so much! Zap, Nanni, Lucia :)

Zapran · 24 October 2023

★★★★★ 5/5

Google

Only positives. We worked with Debra, who from the very beginning showed high professionalism and did not hide my situation as self employed. Great communication and friendly aproach. As it turned out, Debra knows all the agents in Bristol, which sped up our references. Debra also helped choose insurance for the apartment. Now all that's left to do is pack our things and move to our new apartment - I bet Debra knows which moving company is the best in Bristol.

P · 24 October 2023

★★★★★ 5/5

Google

I have been trying to find a place for almost 2 months. Managed to get a viewing with Chappell and Mathews. Chloe assisted all along from the viewing to rental confirmation. She was extremely helpful and professional in showing around the property and highlighted the key features amazingly. She was also prompt in her responses and in liaising things around to settle the process swiftly for me. I felt at ease and was able to take an informed and satisfactory decision at the end, thanks to Chloe.

Raisur · 24 October 2023

★★★★★ 5/5

Google

From the moment we started working with Chloe, we knew that we were in good hands. She was professional, courteous, and incredibly knowledgeable about the local rental market. Throughout the entire process, Chloe was responsive and proactive in her communication with us. She was always available to answer our questions and provide guidance when we needed it. She truly went above and beyond to ensure that we were comfortable and confident in our decision. Chloe's attention to detail was also impeccable. She provided us with all of the necessary information about the property we viewed and made sure that we understood all of the terms and conditions of our rental agreement. Overall, we couldn't be happier with the service that Chloe provided us. She truly went above and beyond to help us find our dream rental property. We would highly recommend her to anyone who is looking for a professional, knowledgeable, and caring estate agent. Thank you, Chloe, for everything!

Jack · 24 October 2023

★★★★★ 5/5

Google

We have just relocated back to the UK from Australia which is obviously very stressful. Finding a rental in Bristol was one of the most important things we needed to do and we had heard about how hard it would be but as soon as we phoned up C&M and spoke with Debra we instantly felt supported. My husband lined up a viewing and Debra helped him through the process. She was extremely supportive, kind and generous with her time and advice. Definitely the most friendly property agent we have ever dealt with. Thanks so much Debra, for making our move so much easier.

Leah · 24 October 2023

★★★★★ 5/5

Google

As a landlord I have been dealing with Chappell & Matthews for many years and have found the staff there to be very friendly and easy to deal with. In particular I would like to thank Debra Barton who has found excellent tenants for my properties on numerous occasions. Her professionalism and attention to detail have helped me immensely to prepare properties for rental and to maintain excellent relations with tenants. I couldn't be more satisfied. Keep up the good work.

Charles · 24 October 2023

★★★★★ 5/5

Google

We have relocated from Australia to Bristol and Debra has been fantastic in helping us find the right house to rent from the first call I made whilst still in Sydney. Other agents weren't really interested in having a conversation until I arrived in Bristol but Debra was empathetic and helpful from the start which was appreciated as we are new to the city. Once I arrived she was terrific and I have no hesitation in recommending her and the rest of the Chappell and Matthews team. David Butler

David · 24 October 2023

★★★★★ 5/5

Google

I am absolutely delighted with the service provided by Chappell and Matthews! Debra Barton was simply fantastic: she was so kind and helpful and made me feel very comfortable throughout the whole process. She made the process of moving homes, which can sometimes be quite a daunting and stressful event, a very pleasant and exciting experience. The viewing, application, referencing, payment and the receiving of the keys was all completed within 5 working days! I honestly can not recommend them highly enough: lovely staff, great service and extremely quick and efficient application process. A big thank you to Vanessa Edgell too for her kindness and for making the financial and admin side of things quick and easy.

Oliver · 24 October 2023

★★★★★ 5/5

Google

DEBRA, EMILY, VANESSA, CHLOE AND ETIMA , we were on the verge of giving up until we met this professional team. then we met that ball of professional energy known as Debra. Ably supported by her team she found suitable accommodation and hand held us , step by step through the process. thankyou is such a small word but in this instance conveys a huge and emotional meaning. Thank you Debra and your support team. Thank you Cheryl Wood

Cheryl · 11 November 2023

★★★★★ 5/5

Google

Etima, Debra and the team at Chappell & Matthews Clifton demonstrated professionalism and efficiency throughout the moving process. From the initial inquiry to moving in, they were crystal clear in their communication, ensuring I was kept informed every step of the way. Overall this resulted in a smooth and stress-free moving experience. Based on my experience and their commitment to providing a seamless experience I would recommend their services without hesitation.

Oliver · 26 April 2024

★★★★★ 5/5

Google

As everyone knows the process of finding a house in Bristol isn’t exactly easy… however Debra & Emily at Chappell & Mathews made the process extremely easy and helped find a house that I am super happy with! I would highly recommend using them in the hunt for a property, they are extremely professional with great communication (there office is rather nice aswell). 10/10

Noah · 24 August 2024