Chappell & Matthews Bristol Sales reviews

★★★★★ 5/5

Google

A massive thank you to Lauren & Debs!! Moving to a new city can be daunting but they helped us every step of the way and made letting our first flat so seamless :)

Lauren · 1 September 2025

★★★★★ 5/5

Google

Couldn't recommend this letting agency enough, the team were attentive throughout the process from viewings to referencing right through to securing a rental. The competition for properties is intense in Bristol. Etima was brilliant and ensured we found somewhere which fitted within our budget and met our desirable criteria. She went above and beyond to make sure the rental process was as stress-free as possible. Thanks Etima, Chloe and the rest of the team!

Sasha · 27 January 2024

★★★★★ 5/5

Google

I recently had the pleasure of working with Etima Etim at Chappell and Matthews to find a new apartment. I was very impressed with her professionalism and expertise. She was always patient, responsive, and helpful throughout the entire process. She took the time to understand my needs and preferences, and she was able to find me the perfect apartment. I would highly recommend Etima and Chappell and Matthews to anyone looking for a new home.

Namitha · 28 November 2023

★★★★★ 5/5

Google

We were looking for accommodation in Bristol, for our daughter. Debs from Chappell and Matthews has been outstanding in helping us finding the perfect place! Debs has been so helpful and professional from start to finish. Keeping us up to date and has made the process as hassle free as possible, we are so grateful for all her help!

Jane · 23 September 2024

★★★★★ 5/5

Google

Thank you so much Chappell & Matthews for our new home but biggest thank you goes to Debra Barton which has been a super star through out the whole process to be honest never had such a smooth and easy renting so massive massive thank you, we are extremely grateful for our new place. We even got a welcoming pack so that was an extra touch for us to feel welcome. Again thank you Debra. Joanna

Joanna · 24 October 2023

★★★★★ 5/5

Google

Our letting agent Debs was amazing. She was super friendly and chatty. She was so helpful over the phone and helped us find a place that met our requirements. After putting in the offer, she was extremely helpful with the steps that followed, always answering our questions in good time and almost always contactable over the phone. Would thoroughly recommend.

Maria · 24 August 2024

★★★★★ 5/5

Google

Debra is an amazing lady, after searching for a place to rent for over one month, I walked into Chappell & Mathew at the verge of giving up. I met Debra who immediately took me through the properties that they had and within two hours, I had viewed and paid a deposit on this amazing place. She is bubbly and even at my lowest point she made me smile again. Thank you so much Debra.

Kavasia · 24 October 2023

★★★★★ 5/5

Google

Debra was Welcoming and Friendly 😊 …

George · 17 March 2026

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID

AVOID AVOID AVOID, I put a holding deposit on a flat to rent and we started the referencing with a third party company called (home let). Couple of days later I was told that my referencing has been declined and that I will not be getting my holding deposit back. For me its not the money its more of understanding why I got declined, I have been renting in Bristol for 8 years all houses where the same average of rent per month. My employer even spoke to the director of Chapple ands Mathew (harbour office) and still got no where. The office told me it has nothing to do with your employer, nothing to do with your annual salary nothing to do with previous landlords however we cant tell you the reason =D. Basically means we have scammed you for a holding deposit and unfortunately I signed a paper that states that if I don't pass referencing I will not get my deposit back. Zeinab one of the people working there was very helpful and patient, she waited for over 5 days to get my holding deposit as I was in Dubai. The Irony of all of the above is I found another flat through a recommendation from one of my work colleges in his budling which is more expensive than the one I was trying to get with Chapple and Matthew and they use the same Referencing company ( home let) and I got accepted and getting my keys next week, again that shows that Chapple and Matthew is a big scam. I would definitely think twice before working with them.

Yassin · 19 December 2024

★★★★★ 5/5

Google

Debra was so lovely to deal with. She assisted with all our questions, was very helpful and has such a fun bubbly personality. Made the process easy and simple for us. Thank you!

Kliona · 17 April 2026

★★★★★ 5/5

Google

Debra, Jennifer and Maddie were incredibly helpful at each step, very kind and made the entire process very understandable and comfortable. Many thanks to all three!

Seb · 1 September 2025

★★★★★ 5/5

Google

Both Vanessa and Lauren were very helpful, professional and supportive in helping myself and my brother moving into our new flat. They made the process a lot easier for us by communicating well and their level of calmness was appreciated, as moving can usually be quite stressful.

Haris · 14 December 2024

★★★★★ 5/5

Google

Such a friendly and helpful letting agent! They are always willing to help and are so lovely. Special thanks to Debra Barton for helping us get such a lovely new home and for sorting any queries or issues. Etima and Vanessa have also been there to assist me and are wonderful to talk to. Best experience I have received from a letting agent as a tenant.

Zoe · 28 December 2023

★★★★★ 5/5

Google

When me & My partners landlords both tried to evict us illegally with no notice, naturally we were panicking trying to get everything in order to arrange a move. Not only did Ben & Chloe work with us through our situation with the patience’s of a saint, helped us find a place that was suitable to our specific needs, but they also provided us with every bit of information and answered every question we had with amazing efficiency and speed. If they didn’t have the answer we were looking for, they took initiative and found out for us every time without fail. Moving is always stressful, but the process was made into a joy under Ben & Chloe’s carful & attentive management. We called every letting agent under the sun, but none greeted us or continually looked after us with the kind of attention to detail, precision and genuine care that both Ben & Chloe showed us throughout our moving process. The final part of our process was handled by Vinessa, who while we had less contact with, treated us with the same respect and amazing kindness as her colleagues had. I think we really lucked out with our agents, and We can’t recommend them enough x

Mike · 24 October 2022

★★★★★ 5/5

Google

The efficiency and dedication from Debra Barton from start to finish has been outstanding! We actually found it baffling how easy she made the whole process, we had been looking for quite some time for a new home and it seemed so difficult. Debs was there every step to answer any question, help us out and get us all sorted to get the key a short week after enquiry! Cannot recommend her enough, so polite, friendly and genuine. Actually cares about her job and about finding people somewhere to live.

Meg · 24 October 2022

★★★★★ 5/5

Google

I'm giving a 5 star review very specifically to Dan Smith who did a lettings check on the flat I've been renting for a while. My landlord has been brilliant throughout my time in my place (and I really hope that will continue! ;) ) and I was nervous there would be a big change coming! Dan was very personable, highly professional and honest which completely put my mind at rest! He was also genuinely interested in my situation, and very proactive in following up any of my suggestions. A real credit to C&M and a very big thanks to Dan (as well as an ongoing sincere thanks to my landlord and family!)

Jezz · 24 October 2022

★★★★★ 5/5

Google

I've spoken to Debra on a number of occasions over the last few years, when looking for properties in Bristol. Every single time, without fail, Debra has made me feel like a valued human, and she's gone out of her way to help. In this most recent search, Debra kept a look out for properties for me, with my tricky requirements, a rarity in such a competitive market place and I've been super impressed with the exceptional level of service. I'd wholeheartedly recommend Debra Barton for all house hunting needs. Thank you 🙏

Rae · 24 October 2022

★★★★★ 5/5

Google

If you are fortunate enough to end up with Debbie looking after you, rest assured you are in great hands! I rung Chappell and Matthew's about a property I had seen to rent on rightmove. Debbie introduced me to another property, better fitted to our needs and had the deal signed and sealed all within 24 hours! She explained the whole process and answered all questions we had so patiently. A real breath of fresh air after our experiences with other agencies in Bristol. Thanks Debbie - we are so grateful for your expertise and hard work!

Georgi · 24 October 2022

★★★★★ 4/5

Google

Although we still have a few issues to resolve with the property. We would like to thank Debra for her help finding the property, and for being great with the initial viewing of the flat. She was attentive and friendly. We requested to go back to take measurements for our furniture before the key collection date and Debra was happy to accommodate this and met us at the flat in her spare 20 minutes. We were very grateful for that. She was easy to reach and was very helpful. Thank you Debra! 😊

Maisie · 24 October 2022

★★★★★ 5/5

Google

Chappell & Matthews helped me not only find my perfect property as a tenant in no less than 3 days and negotiated with the landlords to get me an offer the same day in a market that has taken me over 3 months to find a suitable apartment, but Debra was instrumental in making those stars align so perfectly! She has made this entire experience utterly superb, and in dealings with her colleagues, everybody at the business is so polite and professional to work with! If you're looking for a new place to call home, I would recommend whole heartedly that you check these estate agents out - no other in Bristol can beat them!

Fabian-Storm · 24 October 2022

★★★★★ 5/5

Google

Etima has been an amazing support throughout our journey to find accommodation. Her dedication and organizational skills ensured a smooth process from start to finish. She was always available to answer our questions and provided valuable guidance at every step. We truly appreciate her hard work and highly recommend her services.

Babek · 24 August 2024

★★★★★ 5/5

Google

Maddie , Debs and Jen at Chappell and Matthews Whitleladies Road were extremely helpful , friendly and above all empathetic and professional.

Stevemrmusic9 · 1 September 2025

★★★★★ 5/5

Google

Etima Etim has been incredibly supportive and helpful throughout our experience. Her organizational skills are exceptional, and she was instrumental in helping us find accommodation. From start to finish, Etima guided us through the entire process with professionalism and care. We are very grateful for her assistance and highly recommend her services.

Lala · 25 July 2024

★★★★★ 5/5

Google

We had a wonderful experience with Chappell & matthews. Thank you Debra ,she was so helpful finding a property to let.

Lintu · 3 September 2025