Trusted Agent profile · Brighton
★★★★★
490 reviews across 1 platform
21 Pelham Street, Brighton, BN1 4FA
Touchstone CPS's office in Brighton, at 21 Pelham Street, is rated 3.3 out of 5 across 490 reviews on 1 platform.
Every review we hold for the Brighton office, from every platform, shown as written. First names only.
5/5
TrustpilotPrompt and clear
All information and instructions were given clearly and promptly.
Hi YogeshThank you for taking the time to share your thoughts with us, we really appreciate it. We're pleased to hear that you found our processes clear and prompt. Exactly as it should be. Best wishes to you in your new home.Kind regardsTouchstone
1/5
TrustpilotAre all the staff on vacation?
Unfortunately, I have had reasons to complain again about their poor response to my enquiries. I have used their contact form twice about the same issue but still no reply or even an acknowledgement 3 weeks later.
Hi LyndaFirstly, we would like to apologise that our customer service doesn’t appear to met the standard that you should expect on this matter. So that we can get to the bottom of this and help you with your enquiry, please could you contact us at feedback@touchstoneresi.co.uk using the ref: Trustpilot with details of your property and any outstanding issues, and a colleague will be in contact with you. Whilst writing, please could you confirm which contact form you have been using to contact us, so that we can check for any system errors. Thank you.We look forward to hearing from you.Kind regardsTouchstone
5/5
TrustpilotPrompt, Friendly service
Alex Paradise who was looking after my flat was always prompt to reply, very friendly, and acted swiftly on my requests. Very happy.
Hi KennyThank you so much for taking the time to provide a review of Touchstone and specifically our colleague, Alex. We very much appreciate it. We're delighted to see that you are happy in Alex's capable hands 😊Best wishes to you.Kind regardsTouchstone
5/5
TrustpilotGreat communication
Great communication, easy application process, easy to manage everything through the app
Hi AntonGreat to hear from you! Thank you for your feedback about your recent move; we're delighted to hear that both our App and the move-in process worked well for you, thanks to the great comms with our team.Best wishes in your new home.Kind regardsTouchstone
5/5
TrustpilotAllison at touchstone has been…
Allison at touchstone has been absolutely brilliant. Quick to respond when contacted and to sort any issues that may arise. We are very pleased with Touchstone since taking over the portfolio from another Company.
Hello NevIt’s wonderful when we receive such positive feedback from our customers, so thank you for your review and 5* rating. Thanks too for your praise of our colleague Allison, and the service she has provided thus far, she will be delighted.Kind regardsTouchstone
5/5
TrustpilotAlison
Telephone conversation with Alison today incredibly supportive and understanding I can not thank and recommend her enough. ⭐⭐⭐⭐⭐
Hi MarkThank you for sharing your experience with us. We're delighted that found Alison both supportive and understanding during your call. Alison will be delighted with your feedback and so are we. Best wishesTouchstone
5/5
TrustpilotCustomer Service
It has been a good experience with Touchstone Property Management since day 1 of our movement. Especially, a shout-out to Coco Blunos, she excels at serving customers' requests promptly. Great job!
Hi Chy Thank you for sharing your experience with us. Thank you too for your glowing commendation of our ever-popular colleague, Coco. She is a gem and puts great customer service at the heart of everything she does! Kind regardsTouchstone
5/5
TrustpilotMy experience was very good
My experience was very good, I had excellent assistance from them, quick responses. I was very happy
HelloThank you for taking the time to provide such a lovely review, we really do appreciate it.We're delighted to see that your experience was a positive one and that you found the assistance provided by our colleagues excellent. That's made our day! Thank you.Best wishes to you.Touchstone
5/5
TrustpilotIt was a wonderful experience…
It was a wonderful experience throughout our tenancy period. We received the prompt response and support whenever needed
Hi JishaThank you for your sharing your experience with us, we really appreciate it. We are delighted to see that throughout your time with us you felt supported and had such a positive experience with us, the team will be pleased with your feedback. Best wishes to you in your new home.Touchstone
5/5
TrustpilotBeen corporative all the time and ready…
Been corporative all the time and ready to help as required.
Hi HizamThank you for taking the time to provide a review for Touchstone; it's greatly appreciated.We are really pleased to hear that when dealing with our colleagues recently, you found them attentive and helpful. Best wishes.Touchstone
5/5
TrustpilotAfter long complaints
After long complaints, Alex stepped in and the issue was sorted in 48 hours Thank you for your service
Hi EmmanuelThank you for sharing your experience with us, it's much appreciated. We are very sorry that things haven't always gone according to plan, we'll pass that on to the team. We're delighted to see that with Alex's assistance the matter was resolved for you and everything is now back on track.Best wishes to you.Kind regardsTouchstone
1/5
TrustpilotDisgusting maintenance service (Bath)
Disgusting maintenance service (Bath), never reachable when needed, there is no real emergency contacts. Hours long operator talks even emergency line, waiting on queue, what is emergency called? Phones are referred mostly even during day times to message services.
Hi We are very sorry that you have experienced some difficulties contacting our Bath office recently. So that we can assist you further, please could I ask that you contact us via feedback@touchstoneresi.co.uk using the ref: Trustpilot with details of your property and any outstanding issues, and a colleague will be in contact with you.We look forward to hearing from you.Kind regardsPenny GrahamTouchstone
5/5
TrustpilotGood job and friendly
Hi OlaThank you for taking the time to post your review. We're delighted to hear that you found us friendly and that all went smoothly for you.Best wishesTouchstone
5/5
TrustpilotHaving recently moved into my new flat…
Having recently moved into my new flat after a very stressful time , I have received excellent customer service from Leanne and then Louise Hislop..nothing was a bother for her and she always replied promptly .
Hi LynWe really appreciate your taking time out to rate and review the service that you received from Touchstone recently. We're pleased to see that you received excellent customer service from my colleagues Leanne & Louise. I'll enjoy passing on your comments to both, thank you. Best wishes to you in your new home.Kind regardsPenny GrahamTouchstone
5/5
TrustpilotPeople to rely on
I will like to say “Thank you “ to Coco Blunos , amassing lady , very helpful and professional . No matter what’s the problem she will be happy to help
Hi DanaHappy New Year to you! Thank you so much for providing such a glowing review for our colleague, Coco. She will be thrilled with the feedback, so thank you for taking the time to acknowledge Coco's professionalism, we really appreciate it.Best wishes to you.Kind regardsTouchstone
5/5
TrustpilotDealing with touchstone
I have been dealing with Touchstone for 2 years, the agents are very approachable and reply to emails within a good time. They raise up all queries and answer all questions.
Hi RulaThank you so much for taking the time to share your experience of renting with Touchstone over the past 2 years. We're delighted that you've found our colleagues approachable and timely with their correspondence. Customer feedback is really important to us, so thanks again, we really appreciate it. Kind regardsTouchstone
1/5
TrustpilotNo one answer on the telephone
Hello AhmedWe are sorry to hear that you have been having difficulty contacting us. Please email us at feedback@touchstoneresi.co.uk using the Ref: Trustpilot with your address and how we can help you, and a colleague will contact you. Thank you.Kind regardsTouchstone
5/5
TrustpilotHannah helped the process run smoothly…
Hannah helped the process run smoothly and helped to take the stress from moving, away
Hi MichaelThank you for taking the time to review the service that you received recently from our colleague, Hannah. We're delighted to see that with Hannah's assistance, all went smoothly for you. Best wishesTouchstone
1/5
TrustpilotRubbish
Rubbish. They've been ghosting me for five hours now. No heating or hot water on the coldest day of the year. We feel incredibly let down. As tenants caught between Touchstone and Residently we feel that we are not a priority for either.
Hi JLThank you for reaching out to us. I'm sorry that on this occasion our level of service has fallen short. In the event that you are yet to hear back from the property team about your heating, please could you contact feedback@touchstoneresi.co.uk with details of your property so that we can work on a resolution for you.We look forward to hearing from you.Kind regardsPenny GrahamTouchstone
5/5
Trustpilotcommunication
communication. very good at getting replies back fast.
Hi BrookeThank you for taking the time to share your experience with us; we appreciate it. Communication is an important part of property management, so we are pleased to see that the team responded quickly to any queries you had.Thanks again.Best wishes.Touchstone
1/5
TrustpilotPoor customer service
Person that we talked to was not interested at all to resolve our problem.
Hello GunaThank you for your feedback. We are very sorry that you felt dissatisfied following a recent interaction with a colleague. Please could you contact us at feedback@touchstoneresi.co.uk using the Ref: Trustpilot with details of your property and any outstanding matters, and a colleague will be in contact with you.Kind regardsTouchstone
5/5
TrustpilotGreat communication and simplified…
Great communication and simplified renting procedures
Hi TemitayoWe appreciate you taking the time to share your experience with us.We are pleased to hear that you found our processes clear and easy to follow, and that the team communicated well with you. Best wishes to you in your new home.Kind regardsTouchstone
5/5
TrustpilotI am very satisfied with their work
I am very satisfied with their work, good assistance, quick with information,
HelloThank you for taking to the time to provide Touchstone with your review, we really do appreciate it. We're delighted to see that your experience with us was a positive one. Best wishesTouchstone
5/5
TrustpilotExcellent assistance
Coco's assistance is always excellent. Any problems or doubts have been solved fast and with excellent attention and care. I am very grateful for the help provided. I am very happy!!
Hi CristinaWe're delighted that you are happy with Touchstone and especially with the service provided by our colleague, Coco. It's always a pleasure to pass feedback onto our colleagues and Coco will be thrilled to read your review. Thank you for taking the time to post. We really do appreciate it. Best wishes to you.Kind regardsPenny GrahamTouchstone
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Touchstone CPS's Brighton office has 490 reviews across 1 platform: 490 on Trustpilot (across the whole business).
Touchstone CPS Brighton is rated 3.3 out of 5 across all 490 reviews.
Touchstone CPS Brighton, 21 Pelham Street, Brighton, BN1 4FA.
