Touchstone CPS Brighton reviews

Hello KenWe are very sorry to see that you were unhappy with our service during your time with us, and more recently with the handling of your deposit. To confirm, your review has been shared with the Operations Team. Finalising deposits can be a contentious time whilst all parties discuss the check-out report and any dilapidation costs. We work closely with the TDS, so any disputed issues/amounts should have been raised with the TDS for independent adjudication. If you are waiting on the team to finalise your deposit, please contact us at feedback@touchstoneresi.co.uk using the Ref: Google, Deposit, so that we can conclude the matter for you.Kind regardsTouchstone

Hello MhairiThank you for taking the time to share your experience with us; we appreciate it.We particularly enjoyed your warm commendation for our colleague, Felicity. It's always wonderful to receive such positive feedback about our colleagues, and we will enjoy passing your feedback onto Felicity. Thank you.Kind regardsTouchstone

Hello AlexThank you for your feedback. We are sorry that you had difficulty contacting us recently; we understand how frustrating this must have been. Please contact us at feedback@touchstoneresi.co.uk using the ref: Trustpilot - Contact, providing details about your tenancy and the reason you were calling, and a colleague will contact you. Thank you.We look forward to hearing from you.Kind regardsTouchstone

HelloThank you for posting your review of the service you received from us recently. We're delighted to hear that you found Tony to be helpful and that with his help all queries are resolved smoothly.Best wishes to you. Kind regardsTouchstone

Hi DanaMany thanks for sharing your experience with us, we really do appreciate all feedback. We are sorry that the issue with the boiler wasn't dealt with promptly initially but really pleased that it's all sorted for you now thanks to our fab colleague, Shirley Driver. Shirley will be delighted to read your feedback, so thanks again. Best wishes to you in your new home.Kind regardsTouchstone

Hi EbenezerThank you for your time posting this review, it's appreciated.We appreciate you emphasising the fantastic work that Hannah Power undertakes to support our customers. We are happy that Hannah was able to help you navigate the process with ease and understanding.Best wishes to you in your new home.Kind regardsTouchstone

Hello HiraWe're delighted that you're happy with the service that you have received from our colleague Alex recently and thank you for sharing your experience with us. Best wishesTouchstone

Hello Nicole We are very sorry that your experience with us has been below par recently and thank you for highlighting the issues you have encountered. Your feedback will be passed to the team to see where improvements can be made.Since receiving your email yesterday afternoon, our colleague Julie has been in contact with you and is working to find a mutually acceptable solution to this matter. Best wishesTouchstone

HiThank you for taking the time to provide such a wonderful review of our service, it's much appreciated. Yes, our customer portal is proving very useful to our customers, allowing them to access their tenancy information or log a repair/check for updates. Thanks again for your review and best wishes to you in your new home.Kind regardsPenny GrahamTouchstone

Hello KristenWe are sorry that you felt the need to post your review. We are aware of your current maintenance issue, which was raised yesterday. We have been in close contact with the developer to expedite your repair along with yourselves. It is our understanding that the developer has instructed one of their contractors to arrange an appointment with yourself directly.Our property manager will continue to stay in contact with you to see this repair through to completion.We appreciate your patience while we work with the developers to resolve the issue. Kind regardsTouchstone

Thank you, Phill.Customer care is important to us, so we really appreciate your taking the time to acknowledge the help and assistance provided by our colleague Allison Smart recently. It’s great for us to see and Allison will be chuffed with your review, so thanks again.Kind regardsTouchstone

Hi ScottWe are very sorry that you have experienced issues with your white goods following move-in, that’s not the start we’d want for you. So that we can assist you with this, please could you contact us direct at feedback@touchstoneresi.co.uk using the ref: Trustpilot and confirming your property address, and a colleague will be in contact with you shortly.We look forward to hearing from you.Kind regardsPenny GrahamTouchstone

Hi GuilleThank you for your review and for highlighting the prompt and helpful service that our colleagues Alex & Emily provided recently, we really appreciate it. We know that moving can be a busy time for our customers, so our colleagues try to make this process as smooth as possible and being able to deal with any matters promptly certainly helps with that. Best wishes to you in your new home.Kind regardsTouchstone

Hello GrantThank you for your review and feedback. We are sorry that you have been experiencing some difficulty with our portal and apologise for any inconvenience that this may have caused you. If you are still in need of any assistance from us, please contact us at feedback@touchstoneresi.co.uk using the Ref: Trustpilot with details of your property and any outstanding issues and a colleague will be in contact with you. Kind regardsTouchstone

Hi JamesWe’re very sorry that you have experienced some delays recently regarding repairs to your bathroom. Apologies. Despite our best efforts, events do not always develop as we planned but we accept that this is no less frustrating for you. So that we can investigate this matter for you, please could you contact us at feedback@touchstoneresi.co.uk using the Ref: Trustpilot with details of your property. Thank you.We look forward to hearing from you.Kind regardsTouchstone

Hi ArindamThank you for sharing your recent experience with us, it’s much appreciated. We’re delighted to see that you found our approach professional and prompt, which is always great to hear. Thanks too for your feedback about some communication gaps. This will be fed back to the team to see what could have been done differently.Thanks again, and best wishes to you in your new home.Touchstone

HelloThank you for taking the time to share your experience with us. We are delighted to see that both during your time with us and following moving out, you have found us responsive and dealt with any issues. That's great to know. Best wishes to you in your new home.Kind regardsTouchstone

Hello ShijinThank you for leaving a review for us; it's greatly appreciated. It's wonderful to hear that you are enjoying your home.Thank you for highlighting the work of the estate manager, Tony. It's great to know that you find him friendly and helpful when dealing with any repairs or issues; we'll be sure to pass this on 😊Best wishesTouchstone

Hi ArunThank you for your warm words about our colleague Coco, she truly is a gem! Coco manages to combine responsiveness with kindness in everything she does for our customers. Thanks again for taking the time to post your review, it’s especially gratifying when our customers acknowledge our colleagues' work. Best wishesTouchstone

Hi Katie,Thank you for your time on the phone and great to hear that Charlie has been helpful in returning your deposit. Wishing you a very Happy Christmas in your new home.Kind regardsNatalie JamesTouchstone

Hi FredrickWow! Thank you for your glowing commendation of our colleague, Hannah, she’ll be delighted with your feedback 😊. It’s wonderful when we receive such positive feedback from our customers, so thanks for taking the time to post your review. Best wishesTouchstone

Hello LisaWow! Thank you for rating us first class, we greatly appreciate it.We are delighted to hear that your repair was reported and completed on the same day; it's not always possible when organising trades, but it's great to hear that everything came together for you 😊.Best wishesTouchstone