Trusted Agent profile · Brighton
★★★★★
485 reviews across 1 platform
21 Pelham Street, Brighton, BN1 4FA
Touchstone CPS's office in Brighton, at 21 Pelham Street, is rated 3.3 out of 5 across 485 reviews on 1 platform.
Every review we hold for the Brighton office, from every platform, shown as written. First names only.
5/5
TrustpilotTony listens to concerns and takes…
Tony listens to concerns and takes immediate action to get the problem resolved the next second.Very efficient team.
Hi SegunWe really appreciate your positive feedback regarding our colleague Tony, and the wider team.We are happy to hear that Tony and the team have been able to assist you, when needed. We will share your review with the team, they'll be delighted with your feedback.Best wishesTouchstone
5/5
TrustpilotIt was great
It was great. I found it very sufficient and stress-free. Lovely team too!
Hi HannahThank you for taking the time to share your experience with us; it's greatly appreciated. We're pleased to hear that your experience with us was stress-free and that you found the team helpful. We'll be sure to pass on your kind words to the team.Best wishesTouchstone
5/5
TrustpilotExcellent service from Marie Lloyd
Excellent service from Marie Lloyd - the Maintenance Manager - listened o my concerns and addressed them to satisfaction and all done very swiftly. Generally Touchstone set the benchmark for their service to tenants, never had a troublesome issue with them. Thank you.
Hi TanThank you so much for your lovely review of the service we have provided to you to date and particularly that of our colleague Marie, it's appreciated. We are delighted that you have found Marie to be helpful and efficient, she really does work hard to ensure that our customers receive the best possible service. Thanks again for taking the time to rate and review our service, we really appreciate it. Best wishes to you.Kind regardsPenny GrahamTouchstone
5/5
TrustpilotVery helpful
Received a phone call from Felicity to find out how the move to the new flat went, she was very attentive and interested in my concerns and advised me what to do.
5/5
TrustpilotThey made everything simple and easy
They made everything simple and easySpecially Pooja
Hi DeemaThank you for sharing your experience of Touchstone with us; it's much appreciated. Thanks also for highlighting the work of our colleague, Pooja; she'll be delighted.Best wishesTouchstone
5/5
TrustpilotThe cheek in process was made easy and…
The cheek in process was made easy and all issue raised were all attended to rightly.
Hi AyoThank you for rating and reviewing our services here on Trustpilot; we really appreciate it. We are pleased to hear that you found our colleagues helpful throughout the application and move-in process, and that any issues were attended to efficiently.Best wishes for your new home.Kind regardsTouchstone
4/5
TrustpilotGood Customer service
I had a good experience with the company because they were very prompt in responding to inquiries raised and displayed remarkable customer service.
Hi ChijinduThank you for taking the time to provide your review, we very much appreciate it. We are delighted that you found our colleagues prompt in dealing with queries, and thank you for highlighting the service you received.Best wishesTouchstone
5/5
TrustpilotGood customer service
Naomi Campbell, compliance coordinator was very helpful in arranging a date for a gas engineer to attend the property to do the annual inspection. Very happy, thanks 😊
Hi DagmarThank you for taking the time to highlight the work of our colleague, Naomi. We really appreciate your sharing your experience with us, and Naomi will be delighted with your feedback.Thanks again.Best wishesTouchstone
5/5
TrustpilotOur experience was great and very fast
Our experience was great and very fast. Hannah helped us throughout, even when dealing with the external company and kept us in the loop. Couldn’t recommend her and the company more!
Hi HollieThank you for sharing your experience with us, we really appreciate your feedback. Hannah is proving very popular with our customers due to her great customer service and helpful manner. Thanks again, Hannah will be delighted to read your comments. Best wishes to you in your new home.Kind regardsTouchstone
5/5
TrustpilotI must say you people did marvelous job…
I must say you people did marvelous job during my stay. My stay was very comfortable
Hello WagasWe are so happy to hear that your stay with us was comfortable and that you found the team helpful. We'll be sure to let the team know, they'll be delighted with your feedback.Best wishes to you in your new home.Kind regardsTouchstone
5/5
TrustpilotThe room cleaning and arrangement was…
The room cleaning and arrangement was excellent.Mr.Tony and Ms.Karen provide excellent room service and updates for moving in.
Hello ViThank you for sharing your experience with us. We're delighted to hear that you received excellent service from two of our colleagues, Tony and Karen recently; they will appreciate your feedback. Best wishes to you in your new home. Kind regardsTouchstone
5/5
TrustpilotTony Lewis goes far and behind for the residents at The Farthing.
Tony Lewis goes far and behind for the residents. Thank you 😊
Hi SilviaThank you for taking the time to provide us with your feedback about our colleague, Tony. Tony works hard to make things happen for his customers; so he'll be delighted with your feedback. Thank you.Best wishesTouchstone
5/5
TrustpilotVisitor Parking Permit
Very swift response to my request from Touchstone confirming action had been taken.
Hi NormanWe are delighted to hear that you received a prompt response and resolution to your recent query; thank you for sharing your experience. Best wishesTouchstone
3/5
Trustpilotneed to get someone quicker to sort out…
need to get someone quicker to sort out bin room lock and tidy
Hello PaulThank you for your feedback regarding the bin store; it is appreciated. Our team is aware of the the fly-tipping that recently resulted in the council not collecting the bins from this area. We appreciate your feedback as we work to improve our on-site services for our customers. Thank you.Best wishesTouchstone
5/5
TrustpilotTouchstone came through AMAZINGLY......
Touchstone came through AMAZINGLY for me. I had my boiler not working correctly and my Property manager Shirely who is a super star got the contractors out same day to fix the issue and the contractors were super helpful and sorted the issue out. Grateful for the assistance from touchstone.
Hi LydiaFirstly, I'm delighted to hear that my colleague Shirley and our contractors were able to resolve your boiler issues so quickly. Having worked with Shirley for many years, it's no surprise as I know she's efficient and friendly.I'd also like to thank you for taking the time to provide such a wonderful review of our service, it's much appreciated and I'll pass your comments back to Shirley and the Team.Thanks again. Kind regardsPenny GrahamTouchstone
1/5
TrustpilotLack of or no communication and then…
Lack of or no communication and then made to sound like it was me at fault
Hello DianeThank you for your review.Sorry about the miscommunication. You highlighted a few items for repair, and your property manager responded to say that we would carry out a site visit. It would seem that you did not receive the email, so a colleague will be contacting you today to follow this up and organise a date and time suitable for you. We appreciate the feedback and we are continually striving to improve and to provide the service that our customers deserve.Kind regardsTouchstone
5/5
TrustpilotEmily, Alex and Karen
Emily, Alex and Karen have all been very instrumental in making our move in a wonderful one.
Hi OkechukwuMany thanks for sharing your experience with us. We appreciate you taking the time to recognise the efforts made by our colleagues, Emily, Alex, and Karen in assisting our customers with their queries. The Team will be chuffed with your feedback. Thank you.Best wishesTouchstone
5/5
TrustpilotPrompt and clear
All information and instructions were given clearly and promptly.
Hi YogeshThank you for taking the time to share your thoughts with us, we really appreciate it. We're pleased to hear that you found our processes clear and prompt. Exactly as it should be. Best wishes to you in your new home.Kind regardsTouchstone
1/5
TrustpilotAre all the staff on vacation?
Unfortunately, I have had reasons to complain again about their poor response to my enquiries. I have used their contact form twice about the same issue but still no reply or even an acknowledgement 3 weeks later.
Hi LyndaFirstly, we would like to apologise that our customer service doesn’t appear to met the standard that you should expect on this matter. So that we can get to the bottom of this and help you with your enquiry, please could you contact us at feedback@touchstoneresi.co.uk using the ref: Trustpilot with details of your property and any outstanding issues, and a colleague will be in contact with you. Whilst writing, please could you confirm which contact form you have been using to contact us, so that we can check for any system errors. Thank you.We look forward to hearing from you.Kind regardsTouchstone
5/5
TrustpilotPrompt, Friendly service
Alex Paradise who was looking after my flat was always prompt to reply, very friendly, and acted swiftly on my requests. Very happy.
Hi KennyThank you so much for taking the time to provide a review of Touchstone and specifically our colleague, Alex. We very much appreciate it. We're delighted to see that you are happy in Alex's capable hands 😊Best wishes to you.Kind regardsTouchstone
5/5
TrustpilotGreat communication
Great communication, easy application process, easy to manage everything through the app
Hi AntonGreat to hear from you! Thank you for your feedback about your recent move; we're delighted to hear that both our App and the move-in process worked well for you, thanks to the great comms with our team.Best wishes in your new home.Kind regardsTouchstone
5/5
TrustpilotAllison at touchstone has been…
Allison at touchstone has been absolutely brilliant. Quick to respond when contacted and to sort any issues that may arise. We are very pleased with Touchstone since taking over the portfolio from another Company.
Hello NevIt’s wonderful when we receive such positive feedback from our customers, so thank you for your review and 5* rating. Thanks too for your praise of our colleague Allison, and the service she has provided thus far, she will be delighted.Kind regardsTouchstone
5/5
TrustpilotAlison
Telephone conversation with Alison today incredibly supportive and understanding I can not thank and recommend her enough. ⭐⭐⭐⭐⭐
Hi MarkThank you for sharing your experience with us. We're delighted that found Alison both supportive and understanding during your call. Alison will be delighted with your feedback and so are we. Best wishesTouchstone
5/5
TrustpilotCustomer Service
It has been a good experience with Touchstone Property Management since day 1 of our movement. Especially, a shout-out to Coco Blunos, she excels at serving customers' requests promptly. Great job!
Hi Chy Thank you for sharing your experience with us. Thank you too for your glowing commendation of our ever-popular colleague, Coco. She is a gem and puts great customer service at the heart of everything she does! Kind regardsTouchstone
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Touchstone CPS's Brighton office has 485 reviews across 1 platform: 485 on Trustpilot (across the whole business).
Touchstone CPS Brighton is rated 3.3 out of 5 across all 485 reviews.
Touchstone CPS Brighton, 21 Pelham Street, Brighton, BN1 4FA.
