Trusted Agent profile · Brighton
★★★★★
485 reviews across 1 platform
21 Pelham Street, Brighton, BN1 4FA
Touchstone CPS's office in Brighton, at 21 Pelham Street, is rated 3.3 out of 5 across 485 reviews on 1 platform.
Every review we hold for the Brighton office, from every platform, shown as written. First names only.
1/5
TrustpilotVery disappointed in this…
Very disappointed in this communication. It completely ignores my own communication to my property manager in March in which we agreed my extended absence from home, I confirmed I would be available as normal by email and phone, yet no attempt was made to contact me via either method to rectify what you are now stating is an issue.
5/5
TrustpilotAn amazing service
An amazing service, fast responses, incredible support and help with clarity and punctuality.
Hi ArthurThank you for sharing your recent experience with us, it’s wonderful when we receive such positive feedback from our customers. Thanks again.Best wishesTouchstone
5/5
TrustpilotThe costumers service was very helpful
The costumers service was very helpful, they did an amazing job always able to help.
Hi ErnestoCustomer care is important to us, so we really appreciate you taking the time to acknowledge the Touchstone team for the assistance provided recently. Best wishesTouchstone
1/5
TrustpilotAbsolutely waste of time
Reported in May via the portal that rain water is getting into to block. Have spoken to numerous people and still no action. Seems their only interested in collecting the rent.
Hello PhilipFirstly, we’d like to apologise for any inconvenience caused by the apparent delay in effecting a repair to your building to stop the rainwater ingress.So that we can look into the matter for you, please could you contact us at feedback@touchstoneresi.co.uk using the ref: Trustpilot with details of your property, and a colleague will be in touch with you shortly.We look forward to hearing from you.Kind regardsPenny GrahamTouchstone
1/5
TrustpilotTouch stone are rubbish at managing…
Touch stone are rubbish at managing property s
5/5
TrustpilotExcellent Service
Excellent experience and they responded very fast. Really easy to work with and communications via text and phone calls were excellent.
Thank you for sharing your wonderful review of the service that you have received from Touchstone. We really appreciate all customer feedback, so thank you.Best wishes Touchstone
4/5
TrustpilotAlex the property maintenance…
Alex the property maintenance controller always reply promptly to any query
Hi AidiThank you for sharing your experience with us, we really do appreciate it your time on this. Thanks too for your feedback about our colleague Alex, he’ll be really pleased with your review. Yes, Alex is highly organised and likes to keep our customers updated when dealing with any issues. Best wishesTouchstone
5/5
TrustpilotHighly Recommended Landlord
I've rented with Touchstone for the past year and have had an absolutely fantastic experience. The new tenant process was about the same as you'd get elsewhere, but the notable bit about Touchstone is the service and support as a tenant. Any questions or needs we had were promptly responded to and dealt with, and there was ample and proactive communication about building cleaning and maintenance. I can't recommend highly enough.
5/5
TrustpilotStraight and direct instructions
Straight and direct instructions. It made the whole process seamless.
Hi MaryThank you for posting such a positive review of our service. We're delighted to see that you have found our processes easy to follow. We know that moving can be a busy time for our customers, so our colleagues try to make this process as smooth and hassle free as possible.Best wishes to you in your new home.Kind regardsTouchstone
1/5
TrustpilotTerrible company
Terrible company. Happy to take your money for overinflated priced rental properties but refuse to acknowledge or rectify any issues including health hazards.Do not use, avoid at all costs!
HiWe are truly sorry that you felt the need to leave this review. It is clear that communication has broken down somewhere. So that we can assist you with this and understand where the break down has occured, please could you contact us at feedback@touchstoneresi.co.uk using the ref: Trustpilot with details of any outstanding matters.We look forward to hearing from you so that we can work with you to resolve any outstanding repairs.Kind regardsPenny GrahamTouchstone
1/5
TrustpilotOver 8 months to sort an issue and…
Over 8 months to sort an issue and still waiting…
Hi OliviaWe're sorry to see that you have an outstanding issue and apologise for any inconvenience that this may have caused you. So that we can look into this for you, please could you contact us at feedback@touchstoneresi.co.uk using the Ref: Trustpilot with details of your property and any outstanding matters. Thank you.We look forward to hearing from you and thank you for your patience.Kind regardsTouchstone
1/5
TrustpilotVery poor customer service
Very poor customer service, takes no accountabily for their actions and do not communicate with one another. Very slow dealing with any issues including maintenance.
HiWe are very sorry that you have been experiencing some difficulties with our service. So that we can assist you, please could you contact us at feedback@touchstoneresi.co.uk with details of your property and any outstanding issues, and a colleague will be in contact with you shortly.We look forward to hearing from you.Kind regardsPenny GrahamTouchstone
5/5
TrustpilotSuperb service
I have had superb service from my property manager Marie Lloyd.Excellant communication and chases things up quickly.I am very impressed.
Hi IanCustomer care is important to us, so we really appreciate you taking the time to leave your review. We’re delighted that you were impressed with Marie’s communication and efficiency, she really does work hard to provide a great service. Thanks again, Marie will be chuffed to read your comments.Best wishesTouchstone
5/5
TrustpilotTimely response and flexible…
Timely response and flexible communication to meet the requirements
Hi TeresaThank you for taking the time to post a review about your experience with us, it's very much appreciated. Best wishes to you.Touchstone
5/5
TrustpilotTop comms
Good, regular communication
Hello MichaelThank you so much for sharing your feedback following your recent experience with us, it's really great to see. Thanks again.Best wishesTouchstone
1/5
TrustpilotWorst Letting agents!!!
Worst Letting agents!!!Response to property maintenance is Poor.Responding to email or phone calls is Extra Poor.I will never move into a house manage by Touchstone
Hi Seun We are sorry that you felt the need to leave your review today. It’s clear that on this occasion our service has been below the expected level. So that we can assist you, please could you contact us via feedback@touchstoneresi.co.uk using the ref: Trustpilot, providing your property details and any outstanding issues, and a colleague will contact you shortly.Kind regards Penny Graham Touchstone
5/5
TrustpilotPrompt replies to resolve issues.
Prompt replies to resolve issues.Friendly and supportive.Professional.
Hi AnnabelThank you so much for sharing your experience with us. It’s wonderful to see such positive feedback about Touchstone from our customers, so thank you.Best wishesTouchstone
5/5
TrustpilotExcellent Customer Advisor of Coco…
Excellent Customer Advisor of Coco Blunos whos helped me with all my queries! Amazing! Thank you so much 🤩
Hi SylviaThank you taking the time to post your lovely review and for sharing your experience with our colleague, Coco, she'll be chuffed with your feedback! Best wishesTouchstone
5/5
TrustpilotHelpful
Helpful, attentive, thorough.
Hi AntonyThank you for taking to the time to provide our business with a 5 star rating, and for your kind words about our service. We really do appreciate it.Best wishesTouchstone
1/5
TrustpilotIf you want to see a horrible
If you want to see a horrible, worse customer service who always ignore your inquiries, ignoring your phone calls , emails, then join and rent a property managed by Touchstone .
Hi MariaI am sorry that you have been experiencing some difficulty contacting Touchstone recently.Could you kindly email me the address of your property and details of any outstanding issues, and I will look into this matter for you with the relevant property team. The email is: feedback@touchstoneresi.co.uk.I look forward to hearing from you.Kind regardsPenny GrahamTouchstone
5/5
TrustpilotSuper understanding and always willing…
Super understanding and always willing to help!
Hi HogniThank you for your lovely review of our service. We're delighted to see that your experience with us has been so positive. Best wishes to you.Kind regardsTouchstone
5/5
TrustpilotHannah Power
Really quick with communication and made the referencing process simple.
Hi LukeThank you for taking the time to review the service that you've received from our colleague Hannah recently. We're delighted to see that with Hannah's assistance, the referencing process went smoothly. Best wishes to you in your new home. Kind regardsTouchstone
5/5
TrustpilotVery quick effective service when my…
Very quick effective service when my front door lock stopped working. Polite, professional and helpful. Very impressed.
Hi StafanieThank you for taking the time to share your experience and post a review, we really do appreciate it. It’s great to see that we were able to deal with the situation quickly for you and that you found our colleagues polite and professional.Thanks again.Kind regardsTouchstone
1/5
TrustpilotUnable to supply gas meter readings for…
Unable to supply gas meter readings for months.
Hello JamesWe're sorry that you are experiencing difficulties obtaining your meter readings. So that we can look into this for you, please contact us at feedback@touchstoneresi.co.uk using the Ref: Trustpilot Meter Readings. Thank you.Kind regardsTouchstone
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Touchstone CPS's Brighton office has 485 reviews across 1 platform: 485 on Trustpilot (across the whole business).
Touchstone CPS Brighton is rated 3.3 out of 5 across all 485 reviews.
Touchstone CPS Brighton, 21 Pelham Street, Brighton, BN1 4FA.
