Trusted Agent profile Β· Brighton

Touchstone CPS Brighton reviews

3.3

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485 reviews across 1 platform

21 Pelham Street, Brighton, BN1 4FA

Touchstone CPS's office in Brighton, at 21 Pelham Street, is rated 3.3 out of 5 across 485 reviews on 1 platform.

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485

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Brighton office, from every platform, shown as written. First names only.

5/5

Trustpilot

I have Good cooperation with Touchstone…

I have Good cooperation with Touchstone the 3.5 years they managed my property. They responded and filed quickly to any problems occurred.

Konstantina Β· 18 November 2021

Agent replied Β· 11 June 2024

Hi KonstantinaThank you so much for taking the time to review the service that you have received from Touchstone during your tenancy. It's always great to hear from our customers with positive feedback and pass it on to the team, so thank you.Kind regardsPenny GrahamTouchstone

5/5

Trustpilot

Absolutely fantastic

Absolutely fantastic. Help us so much.

Terri Β· 15 June 2023

Agent replied Β· 11 June 2024

Hi TerriWow! Thank you for your wonderful review, we really do appreciate it.Best wishesTouchstone

1/5

Trustpilot

Scam Artists don't believe a word they…

Scam Artists don't believe a word they totally conning for money speaking from experience not ethical not professional not TRUSTABLE!

Yatin Β· 5 October 2021

Agent replied Β· 11 June 2024

Hello YatinWe have read your comments above and are extremely concerned at the allegations you raise. Please could you email us at feedback@touchstoneresi.co.uk using the ref: Trustpilot with further details and the property this matter relates to. Once we have this information, we will be able to investigate the matter further for you. We look forward to hearing from you in due course. Kind regards Penny GrahamTouchstone

1/5

Trustpilot

I waiting for repair my roof more on 1…

I waiting for repair my roof more on 1 month and i have still leak in home

MichaΕ‚ Β· 22 March 2022

Agent replied Β· 11 June 2024

Hi MichaelWe are sorry that you felt the need to post your review/request following your roof repair request.Please could I ask that you contact us direct at feedback@touchstoneresi.co.uk using the ref: Trustpilot with details of your property and a colleague will look into the matter for you and update you accordingly.We look forward to hearing from you.Kind regardsPenny GrahamTouchstone

1/5

Trustpilot

Would give 0 starts if possible they…

Would give 0 starts if possible they lost one of my payments from November and now say I have arrears of a Β£1000 bloody useless

Ian Β· 14 February 2020

Agent replied Β· 11 June 2024

Hi IanI am very sorry to see that you experienced an issue recently with your rent allocation. Please could I ask that you contact us direct: feedback@touchstoneresi.co.uk to confirm your property details and that this issue has been resolved for you. Thank you.We look forward to hearing from you. Kind regardsPenny GrahamTouchstone

5/5

Trustpilot

Yes brilliant service

Yes brilliant service. Always sorted out the issues within the property when needed. Can’t complain.

Sarah Β· 31 March 2022

Agent replied Β· 11 June 2024

Hi SarahThank you so much for taking the time to rate and review the service that you have received from Touchstone. It's always pleasing to see such feedback and it is much appreciated. Thanks again.Kind regardsPenny GrahamTouchstone

1/5

Trustpilot

literally the worst company!

literally the worst company and customer service!!! never responds to anything!!! lived with a broken fridge and freezer for 5 weeks!!!!

Natalie Β· 6 November 2020

Agent replied Β· 11 June 2024

Hi NatalieI am very sorry that the repair/replacement of your fridge/freezer is still outstanding. Please could I ask that you email feedback@touchstoneresi.co.uk with details of your property so that we can look into this for you.I look forward to hearing from you.Kind regardsPenny GrahamTouchstone

5/5

Trustpilot

Great experience

Great experience, good comunication, everything was perfect!πŸ‘πŸΌ

Debora Β· 20 October 2022

Agent replied Β· 11 June 2024

Hi DeboraThanks for sharing your experience with us, we really appreciate it.Best wishesPenny GrahamTouchstone

5/5

Trustpilot

My experience has been definitely…

My experience has been definitely positive. Honest and professional people.

Marta Β· 4 March 2022

Agent replied Β· 11 June 2024

Hi MartaThank you so you much for taking the time to provide a review of the service that you've received from Touchstone recently, it really is much appreciated.Kind regardsPenny GrahamTouchstone

5/5

Trustpilot

Efficient and professional service from…

Efficient and professional service from start to finish

Brenda Β· 10 May 2022

Agent replied Β· 11 June 2024

Hi BrendaThank you for sharing your experience of Touchstone with us, it’s very much appreciated. We’re delighted that you found us both efficient and professional. We very much believe that all feedback is useful, so thanks again for taking the time to provide your positive review of our service.Best wishes Penny GrahamTouchstone

3/5

Trustpilot

The whole process was delayed and the…

The whole process was delayed and the communication was poor

Edward Β· 18 November 2021

Agent replied Β· 11 June 2024

Hi EdwardThank you for taking the time to provide feedback on your recent experience with our company. We are sorry that your experience didn't meet the expected level on this occasion, we will pass your feedback on to the team.In the meantime, if you are in need of any assistance following your move-in, please could you contact us at feedback@touchstoneresi.co.uk using the ref: Trustpilot with your property details and any outstanding issues and a colleague will be in contact with you shortly. We look forward to hearing from you.Kind regardsPenny GrahamTouchstone

1/5

Trustpilot

Tenant care is awful

Tenant care is awful, take months to respond and only do so after I contact them multiple times. Absolute shambles. Still owe us money and have done for around half a year and they only respond or contact you when they want something off you. DO NOT RENT WITH THESE.

Edward Β· 5 April 2019

1/5

Trustpilot

"I am very sorry...."

"I am very sorry...."Time you got a new riff Penny

Andy Β· 7 December 2020

Agent replied Β· 11 June 2024

Hi AndyThanks for getting in touch. If there is anything that we can help you with, please contact us via feedback@touchstoneresi.co.uk with details of your property and any outstanding queries.We look forward to hearing from you.Kind regardsPenny GrahamTouchstone

5/5

Trustpilot

Good

Everyone is being very helpful

Biser Β· 14 July 2021

Agent replied Β· 11 June 2024

Hi BiserThank you for taking the time to provide a rating and review for the service you have received from us recently, it's much appreciated.Thanks again.Kind regardsPenny GrahamTouchstone

1/5

Trustpilot

My worst experience ever!

Avoid at all costs

Adrian Β· 7 September 2026

Agent replied Β· 24 September 2026

Hello Adrian We are sorry to hear that you are unhappy with the service you have received. It is understood that a member of our team has contacted you today to discuss your concerns in more detail, and we trust that these issues are now being addressed and are in the process of being resolved. Kind regards Touchstone

5/5

Trustpilot

Very good service and very fast

Very good & professional

Bal Β· 1 September 2020

Agent replied Β· 11 June 2024

Hi Bal sahi,Thank you for taking the time to leave your five star review. We are delighted to hear that you found our services speedy and professional.Thanks again, and best wishes in your new home.Kind regardsNatalie JamesTouchstone

5/5

Trustpilot

quick response from Emily and team

Rating only, no written review.

Partha Β· 12 August 2026

Agent replied Β· 24 September 2026

Hi Partha, Thank you for sharing your feedback following your recent experience with Emily and the team. We greatly appreciate your review and are delighted to hear that you are happy with our service. Kind regards, Touchstone

5/5

Trustpilot

Really good and fast process work.

Rating only, no written review.

Nabeel Β· 12 July 2024

Agent replied Β· 24 August 2024

Hello NabeelThank you for taking the time to rate and review your recent experience with Touchstone; it's appreciated. We hope that you are settling well into your new home. Kind regardsTouchstone

5/5

Trustpilot

Flat issues was l addressed right away.

Rating only, no written review.

DaManic Β· 1 May 2024

Agent replied Β· 11 June 2024

HelloWe appreciate you taking the time to share your experience with us. We are happy to see that any issues were dealt with been promptly and to your satisfaction.Best wishesTouchstone

5/5

Trustpilot

It is really fast and very helpful.

Rating only, no written review.

Brian Β· 5 February 2024

Agent replied Β· 11 June 2024

Hi BrianThank you for taking the time to share your recent experience with us. We're delighted that you found us helpful and that things moved quickly for you.Best wishes in your new home.Kind regardsTouchstone

5/5

Trustpilot

Very helpful.

Rating only, no written review.

Shahzad Β· 7 December 2023

Agent replied Β· 11 June 2024

Hello ShahzadThank you for posting your rating and review, we really appreciate the mention. We're delighted that you found us very helpful, that's our aim 😊.Best wishesTouchstone

5/5

Trustpilot

The whole process was swift and timely.

Rating only, no written review.

Chijioke Β· 16 November 2023

Agent replied Β· 11 June 2024

Hi ChijokeThanks so much for sharing your recent experience with Touchstone and for leaving your review. We're delighted to see that you found our service swift and timely. Thanks again, we really do appreciate your time on this.Best wishesTouchstone

5/5

Trustpilot

Very nice problem solving

Rating only, no written review.

ELISA Β· 3 October 2023

Agent replied Β· 11 June 2024

Hi ElisaThank you for taking the time to rate and review our service, we really appreciate it. We're delighted that you were happy with the way that we dealt with any issues that arose. Best wishes to you.Kind regardsTouchstone

5/5

Trustpilot

Hannah was very helpful and friendly.

Rating only, no written review.

Gemma Β· 13 July 2023

Agent replied Β· 11 June 2024

Hi GemmaThank you for posting your review about your recent experience with our colleague Hannah, we really appreciate it. We'll pass your feedback to Hannah too, she'll be thrilled. Thanks again.Best wishesTouchstone

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Questions about Touchstone CPS Brighton

How many reviews does Touchstone CPS Brighton have?

Touchstone CPS's Brighton office has 485 reviews across 1 platform: 485 on Trustpilot (across the whole business).

What is Touchstone CPS Brighton's rating?

Touchstone CPS Brighton is rated 3.3 out of 5 across all 485 reviews.

Where is Touchstone CPS's Brighton office?

Touchstone CPS Brighton, 21 Pelham Street, Brighton, BN1 4FA.

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