Every review we hold for the Brighton office, from every platform, shown as written. First names only.
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5/5
TrustpilotI have Good cooperation with Touchstoneβ¦
I have Good cooperation with Touchstone the 3.5 years they managed my property. They responded and filed quickly to any problems occurred.
Konstantina Β· 18 November 2021
Agent replied Β· 11 June 2024
Hi KonstantinaThank you so much for taking the time to review the service that you have received from Touchstone during your tenancy. It's always great to hear from our customers with positive feedback and pass it on to the team, so thank you.Kind regardsPenny GrahamTouchstone
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5/5
TrustpilotAbsolutely fantastic
Absolutely fantastic. Help us so much.
Terri Β· 15 June 2023
Agent replied Β· 11 June 2024
Hi TerriWow! Thank you for your wonderful review, we really do appreciate it.Best wishesTouchstone
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1/5
TrustpilotScam Artists don't believe a word theyβ¦
Scam Artists don't believe a word they totally conning for money speaking from experience not ethical not professional not TRUSTABLE!
Yatin Β· 5 October 2021
Agent replied Β· 11 June 2024
Hello YatinWe have read your comments above and are extremely concerned at the allegations you raise. Please could you email us at feedback@touchstoneresi.co.uk using the ref: Trustpilot with further details and the property this matter relates to. Once we have this information, we will be able to investigate the matter further for you. We look forward to hearing from you in due course. Kind regards Penny GrahamTouchstone
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1/5
TrustpilotI waiting for repair my roof more on 1β¦
I waiting for repair my roof more on 1 month and i have still leak in home
MichaΕ Β· 22 March 2022
Agent replied Β· 11 June 2024
Hi MichaelWe are sorry that you felt the need to post your review/request following your roof repair request.Please could I ask that you contact us direct at feedback@touchstoneresi.co.uk using the ref: Trustpilot with details of your property and a colleague will look into the matter for you and update you accordingly.We look forward to hearing from you.Kind regardsPenny GrahamTouchstone
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1/5
TrustpilotWould give 0 starts if possible theyβ¦
Would give 0 starts if possible they lost one of my payments from November and now say I have arrears of a Β£1000 bloody useless
Ian Β· 14 February 2020
Agent replied Β· 11 June 2024
Hi IanI am very sorry to see that you experienced an issue recently with your rent allocation. Please could I ask that you contact us direct: feedback@touchstoneresi.co.uk to confirm your property details and that this issue has been resolved for you. Thank you.We look forward to hearing from you. Kind regardsPenny GrahamTouchstone
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5/5
TrustpilotYes brilliant service
Yes brilliant service. Always sorted out the issues within the property when needed. Canβt complain.
Sarah Β· 31 March 2022
Agent replied Β· 11 June 2024
Hi SarahThank you so much for taking the time to rate and review the service that you have received from Touchstone. It's always pleasing to see such feedback and it is much appreciated. Thanks again.Kind regardsPenny GrahamTouchstone
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1/5
Trustpilotliterally the worst company!
literally the worst company and customer service!!! never responds to anything!!! lived with a broken fridge and freezer for 5 weeks!!!!
Natalie Β· 6 November 2020
Agent replied Β· 11 June 2024
Hi NatalieI am very sorry that the repair/replacement of your fridge/freezer is still outstanding. Please could I ask that you email feedback@touchstoneresi.co.uk with details of your property so that we can look into this for you.I look forward to hearing from you.Kind regardsPenny GrahamTouchstone
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5/5
TrustpilotGreat experience
Great experience, good comunication, everything was perfect!ππΌ
Debora Β· 20 October 2022
Agent replied Β· 11 June 2024
Hi DeboraThanks for sharing your experience with us, we really appreciate it.Best wishesPenny GrahamTouchstone
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5/5
TrustpilotMy experience has been definitelyβ¦
My experience has been definitely positive. Honest and professional people.
Marta Β· 4 March 2022
Agent replied Β· 11 June 2024
Hi MartaThank you so you much for taking the time to provide a review of the service that you've received from Touchstone recently, it really is much appreciated.Kind regardsPenny GrahamTouchstone
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5/5
TrustpilotEfficient and professional service fromβ¦
Efficient and professional service from start to finish
Brenda Β· 10 May 2022
Agent replied Β· 11 June 2024
Hi BrendaThank you for sharing your experience of Touchstone with us, itβs very much appreciated. Weβre delighted that you found us both efficient and professional. We very much believe that all feedback is useful, so thanks again for taking the time to provide your positive review of our service.Best wishes Penny GrahamTouchstone
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3/5
TrustpilotThe whole process was delayed and theβ¦
The whole process was delayed and the communication was poor
Edward Β· 18 November 2021
Agent replied Β· 11 June 2024
Hi EdwardThank you for taking the time to provide feedback on your recent experience with our company. We are sorry that your experience didn't meet the expected level on this occasion, we will pass your feedback on to the team.In the meantime, if you are in need of any assistance following your move-in, please could you contact us at feedback@touchstoneresi.co.uk using the ref: Trustpilot with your property details and any outstanding issues and a colleague will be in contact with you shortly. We look forward to hearing from you.Kind regardsPenny GrahamTouchstone
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1/5
TrustpilotTenant care is awful
Tenant care is awful, take months to respond and only do so after I contact them multiple times. Absolute shambles. Still owe us money and have done for around half a year and they only respond or contact you when they want something off you. DO NOT RENT WITH THESE.
Edward Β· 5 April 2019
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1/5
Trustpilot"I am very sorry...."
"I am very sorry...."Time you got a new riff Penny
Andy Β· 7 December 2020
Agent replied Β· 11 June 2024
Hi AndyThanks for getting in touch. If there is anything that we can help you with, please contact us via feedback@touchstoneresi.co.uk with details of your property and any outstanding queries.We look forward to hearing from you.Kind regardsPenny GrahamTouchstone
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5/5
TrustpilotGood
Everyone is being very helpful
Biser Β· 14 July 2021
Agent replied Β· 11 June 2024
Hi BiserThank you for taking the time to provide a rating and review for the service you have received from us recently, it's much appreciated.Thanks again.Kind regardsPenny GrahamTouchstone
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1/5
TrustpilotMy worst experience ever!
Avoid at all costs
Adrian Β· 7 September 2026
Agent replied Β· 24 September 2026
Hello Adrian
We are sorry to hear that you are unhappy with the service you have received. It is understood that a member of our team has contacted you today to discuss your concerns in more detail, and we trust that these issues are now being addressed and are in the process of being resolved.
Kind regards
Touchstone
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5/5
TrustpilotVery good service and very fast
Very good & professional
Bal Β· 1 September 2020
Agent replied Β· 11 June 2024
Hi Bal sahi,Thank you for taking the time to leave your five star review. We are delighted to hear that you found our services speedy and professional.Thanks again, and best wishes in your new home.Kind regardsNatalie JamesTouchstone
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5/5
Trustpilotquick response from Emily and team
Rating only, no written review.
Partha Β· 12 August 2026
Agent replied Β· 24 September 2026
Hi Partha,
Thank you for sharing your feedback following your recent experience with Emily and the team. We greatly appreciate your review and are delighted to hear that you are happy with our service.
Kind regards,
Touchstone
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5/5
TrustpilotReally good and fast process work.
Rating only, no written review.
Nabeel Β· 12 July 2024
Agent replied Β· 24 August 2024
Hello NabeelThank you for taking the time to rate and review your recent experience with Touchstone; it's appreciated. We hope that you are settling well into your new home. Kind regardsTouchstone
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5/5
TrustpilotFlat issues was l addressed right away.
Rating only, no written review.
DaManic Β· 1 May 2024
Agent replied Β· 11 June 2024
HelloWe appreciate you taking the time to share your experience with us. We are happy to see that any issues were dealt with been promptly and to your satisfaction.Best wishesTouchstone
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5/5
TrustpilotIt is really fast and very helpful.
Rating only, no written review.
Brian Β· 5 February 2024
Agent replied Β· 11 June 2024
Hi BrianThank you for taking the time to share your recent experience with us. We're delighted that you found us helpful and that things moved quickly for you.Best wishes in your new home.Kind regardsTouchstone
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5/5
TrustpilotVery helpful.
Rating only, no written review.
Shahzad Β· 7 December 2023
Agent replied Β· 11 June 2024
Hello ShahzadThank you for posting your rating and review, we really appreciate the mention. We're delighted that you found us very helpful, that's our aim π.Best wishesTouchstone
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5/5
TrustpilotThe whole process was swift and timely.
Rating only, no written review.
Chijioke Β· 16 November 2023
Agent replied Β· 11 June 2024
Hi ChijokeThanks so much for sharing your recent experience with Touchstone and for leaving your review. We're delighted to see that you found our service swift and timely. Thanks again, we really do appreciate your time on this.Best wishesTouchstone
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5/5
TrustpilotVery nice problem solving
Rating only, no written review.
ELISA Β· 3 October 2023
Agent replied Β· 11 June 2024
Hi ElisaThank you for taking the time to rate and review our service, we really appreciate it. We're delighted that you were happy with the way that we dealt with any issues that arose. Best wishes to you.Kind regardsTouchstone
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5/5
TrustpilotHannah was very helpful and friendly.
Rating only, no written review.
Gemma Β· 13 July 2023
Agent replied Β· 11 June 2024
Hi GemmaThank you for posting your review about your recent experience with our colleague Hannah, we really appreciate it. We'll pass your feedback to Hannah too, she'll be thrilled. Thanks again.Best wishesTouchstone
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.