Trusted Agent profile · Brighton and Hove
Verified
★★★★★
432 reviews across 2 platforms
119-20 Western Road, Brighton and Hove, BN3 1DB
Part of Belvoir, see every office.
Belvoir's office in Brighton and Hove, at 119-20 Western Road, is rated 4.3 out of 5 across 432 reviews on two platforms, including 422 Google reviews rated 4.3.
Established in 2015, Belvoir Brighton & Hove has been locally owned and operated, offering a wealth of experience and a deep understanding of the Brighton & Hove property market. Over the years, we have built a reputation for providing professional, reliable, and personalised service to our clients, whether they are selling, letting, or investing. Our friendly and knowledgeable team is dedicated to delivering tailored advice and seamless support, backed by the strength and resources of a trusted nationwide network. We take pride in helping our clients navigate the property market with confidence and ease.
Every review we hold for the Brighton and Hove office, from every platform, shown as written. First names only.
5/5
GoogleFantastic service from Wai, Nathan and Lizzy and the team who’ve been managing the letting of my property for the past 2 years and also the sale this summer. Always lots of communication from the staff and hard work ethic to get things done. Many thanks all.
Thank you again for taking the time to let us know how we did. If you ever need anything else from us, please feel free to give us a call or stop by.
5/5
GoogleI cannot recommend Belvoir highly enough. I approached Wai with regards to renting my property and within a couple of days they found a very good tenant. I was very impressed with both Wai and Nathan's efficiency of communication and the extra effort given to explain everything to me as it was my first time renting a property, making it a very easy and stress free process. I do not normally leave reviews on products/services, however I was so impressed with the service I have received I feel it is the least I can do as a thankyou!. Much appreciated Belvoir for all your help!
5/5
GoogleWe acquired an apartment through Belvoir and we were managed by Nathan Crombie. He was SO quick to answer our emails whenever we needed anything. And if anything needed fixing in the house Nathan would have someone dispatched immediately to solve the problem. Since we have moved countries, Nathan and his team have even taken the time to write us references in able to help us let properties abroad. They are complete professionals and I was so impressed through the 2 years we lived there. I really couldn't recommend them highly enough!!!
5/5
GoogleVery thorough, very efficient. Been very happy with the smoothness and communication of the whole moving process.
Dear Joe, Thank you for your glowing review and the five-star rating! We're thrilled to hear that you experienced a smooth moving process with excellent communication from our team. Your satisfaction is our top priority, and we're pleased to have delivered a thorough and efficient service. We're here for any future property needs you may have and look forward to serving you again! Best wishes
5/5
GoogleWe've just moved into a property with Belvoir and they have been really helpful at every step of the process. We had some back and forths with the contract and the furnishing status of the property and they were fast and communicate to solve. Tate McCarthy has been especially great, and the welcome box we received on moving in was lovely.
Hi Elise, hope you have settled in to you new home and it is great to know that Tate and the lettings team were on hand to support. It is always good to know when things go well and means a lot to the whole team at Belvoir Brighton and Hove.
5/5
GoogleI found Belvoir Lettings through personal recommendation. Chris came to meet me, and gave a tailored professional service for leasing my house in Brighton. The photos were fabulous, it was advertised on-line, and the viewings began to pour in. Chris checked that every one of the tenants were suitable with me personally before viewings commenced. I had the choice of who would rent my house. Chris, Debbie, Craig and the team in Brighton handled the rental & guarantor process very promptly and efficiently, and continue to handle all queries from both myself and the tenants in a professional and timely manner. Due to circumstances beyond my control, my house is available for lease for another year now, and they have pro-actively marketed it, and found new tenants very quickly. And their fees are very reasonable! I would recommend Belvoir Lettings to anyone in the Brighton area who wishes or needs to rent their property with peace of mind.
5/5
GoogleI spoke to one of your colleagues called Namphet about wanting to find properties to rent and may I say she was an absolute angel. She was able to talk me through everything and at the end of it I felt as if she answered all of my questions to its fullest extent. A great team that they have there.
Thanks for taking the time to leave the review and comments about Namphet. Always great to hear that the team are delivering exceptional service levels. Please contact us at anytime should you need anything else!
5/5
GoogleCan't recommend these guys enough! Langton and Wai looked after my sale, after an exceptionally disappointing experience with Purplebricks (stay away). Reinforcing that traditional estate agents are very much the way to go. They went above and beyond to ensure the sale went through and the great communication helped ease a bit a stress! Overall, really impressed with Belvoir.
Hi Tom, Thanks for leaving the review on the recent sale of your property. It is great to hear the comments regarding the service received and really goes a long way. I know Langton and Wai will really appreciate the positive comments. We wish you all the best!
1/5
GoogleI really wouldn't recommend! they turned up to our property for an "inspection" after we had not confirmed this with them. Estate agents are to give you 24 hours warning however they did not, and when told that morning they couldn't come round, they did anyway! They really have no respect for their tenants, not to mention the countless other issues we had that took months to sort out. We've been there about ten months and there is still mould around the house they don't seem to think is an issue. I say poor value as I really shouldn't be paying this much rent for a mouldy house.NegativeResponsiveness, Quality, Professionalism, Value
Hi Eddie, Thanks for the comments and feedback. We always aim to give as much notice for any property visit and apologise if this did not reach you on this occasion. When we attended there were people leaving the flat who advised we could carry out the visit, with the visit being to look at issues and to carry out the HMO renewal, where all maintenance would have been picked up. Matters have been dealt with already and without access, we cannot assess the issues. Please contact the office where we can arrange a time to discuss in person.
1/5
GoogleI had brief dealings with these guys as I put myself forward as a potential guarantor for the proposed tenancy agreement that my close friends were supposed to be signing up to though Belvoir. I can honestly say that I found myself involved in the most bizarre and mis-managed property lettings situation imaginable. Belvoir strung the proposed tenants along for weeks, leading them to believe that they were to be able to move into a flat in Hove for which they provided a move-in date. Less than 24 hours before the move-in date Belvoir pulled the plug, essentially leaving my friends homeless (as they had already given notice on their existing rental properties), out of pocket and in an extremely stressful situation. The whole process was a complete shambles, not least the request for a 2nd guarantor (for which I put myself forward) less than 48 hours before the move-in date. I emailed Belvoir requesting clarification on the exact liability and terms of the guarantor agreement and they failed to answer any of my questions in their response. This coincided with the referencing agency somehow making a mistake with the reference details of the first guarantor who exceeded the guarantor criteria but the reference stated otherwise. To top it all off, with less than 24 hours until move-in day, Belvoir stated that they would have to put the process ‘on hold’ but then immediately proceeded to put the properly back on the market, all whilst still being in possession of the original proposed tenants’ holding deposit. They didn’t even offer to help them find an alternative property that might be on their books. I know all this through my involvement as a proposed guarantor and because I was called upon by my friends to help and support in what has been a terribly traumatic experience for them. All in all it is clear that Belvoir have been grossly negligent and I have already encouraged my friends to go to great lengths to formally report this incident and file official complaints regarding their awful experience to all appropriate channels. I would strongly advise that anyone looking to rent a property in Brighton and the surrounding area avoids this company.NegativeQuality, Professionalism
Hi Tom, Thanks for the comments and the feedback given. I do feel that this does not give a full and well rounded synopsis of situation, and does not reflect the regular and upfront information given to your friends throughout the process. The applicants were informed that the owner was not keen to proceed and we suggested that we stop the process only to be told by the applicants to try and see if we can discuss further with the owner. You were contacted as a guarantor, but your questions were not answered as we did not progress with your guarantor reference due to the owner not being willing to proceed with the tenancy. The applicants were told of the hesitation by the landlord, and the team went above the normal requirements to proceed with the tenancy despite the owner advising otherwise. This is not the platform to discuss the situation in detail, but there is a reason the owner decided not to proceed and a reason that guarantors were needed to be put forward. There is no negligence, and we act on the instruction of the owner, who on further consideration, despite the teams willingness to try and make things work, decided that they did not wish to pursue the application. Your friends were not offered further places, firstly due to their not being a similar property available, and again, not wanting to discuss in detail, their application not being suitable, which is why this did not proceed. The property was made live today, after the applicants were told we had no further communication from the landlord and could not continue. Their application fee was refunded in full and they have been advised fully of the reasons why. There was communication throughout and in the preceding days before the final decision, so this will not have come as a complete surprise. I fully understand the inconvenience and difficult situation your friends are in, and this was not our intention, but if our client is not willing to proceed and decides not to stop the application we have to follow their instruction. We did all we could do in this situation and as you have stated, you were only involved until the end, and I am not sure you have a full overview of the circumstance. Had we been able to successfully complete the referencing process without the need for guarantors, then the application would have been successful.
5/5
GoogleI couldn't of asked for more. From start to finish they were professional and responded fast to any questions or enquiries I had, providing the correct information and answering all the questions I had asked. Once I started looking to let a property I had a few different agencies I was in contacted with but decided to go with Belvoir as they were the most helpful and always responded or contacted me back straight when needed. I have had bad experiences with agencies before and did not want this to happen again and can happily say this didn't happen with Belvoir. The progress was fast with steady communication on the steps I needed to take to make my move in date. I would highly recommend them and will definitely be using them again in the future. Thank you guys for all your help.PositiveResponsiveness, Quality, Professionalism, Value
Hi Nicole, Thanks for taking the time to leave the review and positive comments. I will make sure I share this with the team and glad that is was such a positive experience.
1/5
GoogleMoved into a flat which had problems after problems, the flat is open to any workers invited by the company without letting reisdents know. Asked for answers and the company are not ever able to provide them, untrustworthy and dishonest
Hi Natalie, Thanks for the comments and points raised. I would kindly note that all access has been advised and email notifications given for any work and contractors visiting. We have reviewed the communications and can see that such notice was given on the access you are noting. Whilst I know this is not always convenient, we do try and ensure this is managed as best as we can, especially when there is major buildings working being undertaken.
5/5
GoogleCharelle had been absolutely helpful for sorting out my accomodation logistics. Really happy with her services.
Dear Fletcher, Thank you so much for your kind words and 5-star review! We're thrilled to hear about your positive experience with Charelle. Our team is dedicated to providing efficient and friendly service, and we're glad to have been able to assist you with your accommodation. We're here for any future needs you may have.
5/5
GoogleIm very happy with the service from Chris and his team at Belvoir lettings Hove. They are professional, courteous, and efficient. They found my tenants very quickly and I am very happy with them. When I asked for a copy of the signed tenancy agreement some two years later it was emailed back almost immediately for which I was most grateful. They would definitely be my first port of call should I require new tenants.
5/5
GoogleJosh has been fantastic throughout the whole process, which only took a week from first viewing to having all our stuff moved in. So responsive and a pleasure to deal with, thank you for all your help!
Hi Holly, Many thanks for taking the time to leave this review. It is great to hear that Josh provided a fantastic level of service. We wish you all the best in your new home.
5/5
GoogleThe most professional agent I saw during a frenetic day of property viewings in Brighton was Wai from Belvoir. He gave me all the information I needed and I haven't felt hassled once! 10 out of 10 from me.
Thank you for your kind words and this wonderful review!
5/5
GoogleBelvoir have been fantastic, finding us a tenant within a week, calmly and easily. The property had previously been on the market for two months elsewhere. Nathan and his team are friendly, highly efficient and very accessible. Highly recommended.
We appreciate your positive review about your recent experience with us!
5/5
Googlegreat service and Friendly team whom always deal with any issues.
Hi Brandon, Thank you so much for your five-star review! We're thrilled to hear you've enjoyed our service and found our team friendly and responsive. Your satisfaction is our top priority, and we're always here to help with any issues you may have. We look forward to continuing to provide you with great service. Thanks Belvoir Brighton and Hove
5/5
GoogleWe are currently renting through Belvoir and dealt with Jessica through the entire process. She was very helpful, friendly and efficient and responded quickly to any queries we had. Thanks!PositiveResponsiveness, Quality, Professionalism
Hi Jonathan, we are so happy to read such a great review about Belvoir Brighton and Hove! We are always more than happy to assist you if anything else comes up. Take care!
5/5
GoogleSince renting with Belvoir, they have resolved all of our issues within hours - sent someone round to reseal our bath the next day, quick responses first thing in the morning. Excellent service and big shoutout to our property manager Inge who has been wonderful throughout!
3/5
GoogleI'm not with them but they've recently acquired homelets, an extremely poor agency, to their roster. Homelets dealt with horrible student properties and provided a service to match so I would avoid renting as a student with them like the plague as well as the staff members they may have kept on. I'm sure their sales and rental teams (other than the one person who cancelled a viewing we travelled 100 miles for 10 minutes before it happened because they "couldn't find the keys") are great otherwise but homelets and their staff shouldn't be off the hook just because they rebranded, it was the people behind the name that were the issue and if they're still present I'm sure said issues will continue.
HI Joe, Thanks for the comments above. We have indeed taken over from Homelets, which does include taking over from the management team. As you would have no doubt have seen we are different agency who has acquired their business. I would be happy to discuss the above with you and understand what the issues were, so firstly we can resolve them and then look to ensure they don't occur again. Please contact the office so we can talk through matters- 01273 311077.
2/5
GoogleBelvoir have been very slow to deal with problems we have reported as tenants (e.g. an issue with a door in our house was reported 4 months ago yet has not been fixed yet, my flatmates windows letting water in during the rain, mould in the bathroom, poor insulation, the list goes on). There are clearly some communication issues at this agency. For instance, our house has been advertised as furnished despite the fact that all tenants procured the furniture ourselves. Prospective tenants turn up to view the property without current tenants being notified. When we are consulted about such viewings, nobody turns up! It seems that agencies such as Belvoir are quite happy to ignore the requests and concerns of students, even when repeatedly notified. It would be nice to get a better service and more support from Belvoir.
HI Harry, thanks for the comments above. As you know since taking over from the previous agency there have been a lot of maintenance issues to pick up on and fully understand the frustration this must cause. We aim to ensure that the same level of service is given to all of our clients, whether it is a student property or not. I would be happy to discuss this with you further if you can call me on in the office. We always aim to take feedback on board so would be happy to look at ways to improve to prevent this happening again.
5/5
GoogleI got an incredible service from Belvoir whenever we needed it, especially from Briony. She quickly solved the problems. She is an excellent problem solver. So positive and helpful. A very special thanks to Briony.
Hi Pervin, thanks for leaving the feedback on the service you have experienced. These reviews mean a lot to us and is great to hear that Briony has been especially helpful.
5/5
GoogleGreat service from Belvoir. I recently rented a flat with Belvoir and the whole process was smooth and easy. Special thanks to Emma who was very professional and really helpful. Strongly recommend Belvoir. Many thanks
We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out to us if there's anything more we can do!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Belvoir's Brighton and Hove office has 432 reviews across two platforms: 422 on Google, 10 on Direct reviews.
Belvoir Brighton and Hove is rated 4.3 out of 5 across all 432 reviews, and 4.3 out of 5 on Google from 422 reviews.
Belvoir Brighton and Hove, 119-20 Western Road, Brighton and Hove, BN3 1DB.
