Every review we hold for the Brighton and Hove office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe had a very positive experience with Belvoir Brighton throughout our tenancy.
A special thank you to Josie for her excellent administrative support, she was always organised, responsive, and clear, which made the whole process smooth and stress-free.
We are also very grateful to Inge, our property manager, who supported us throughout our journey. She was professional, approachable, and quick to help whenever we had questions or needed assistance.
Thank you both for your support and professionalism. We really appreciate all the help you provided.
Natsumi · 16 December 2025
Agent replied · 17 December 2025
Dear Natsumi,
Thank you for your fantastic review! We are delighted to hear about your positive experience with Belvoir Brighton. Josie and Inge are truly dedicated to providing exceptional service, and we’re glad they could support you during your tenancy application and move in. Your kind words mean a lot to us, and we appreciate your trust in our team. We want to welcome you to your new home, and will be on hand should you need anything moving forward.
All the best!
★★★★★ 1/5
Google!! Please refrain from trusting this Estate agents as you won’t be able to obtain a resolution should you encounter any serious issue regarding the property.
Additional information about my previous review below:
I rented this flat based on a video tour as I was unable to see it in person due to my health condition and also my cat’s health condition (19 y/o).
Everything was fine until moving day. I moved my belongings into the flat on 9th December 2025 and upon entering the flat in person for the first time, I identified several significant issues that raise serious concerns regarding health, safety, and overall habitability. The flat’s current condition does not meet the minimum health and habitability standards expected of residential accommodation.
I am suffering from Systemic Lupus Erythematous and immunocompromised.
Additionally, I am a certified Legal Property Expert and worked as a Property Appraiser and Manager in my hometown for 10 years and I am Director of a Limited Company as a Property Consultant and Interior Designer since 2019 in London.
Since moving day, I have been staying in a hotel and emailing them by addressing the legal and technical points BUT the agents constantly asking me to meet at the property and trying to convince me in order for them to conceal the structural and unsafe issues. The latest meeting at the property was yesterday and it was very distressing as the director attended and tried to manipulate me and underestimate the issues by saying “I don’t believe mold can negatively affect people’s health, these (rots and growing mold) can be treated by a maintenance worker, this flat is habitable, this flat is not unsafe.”
Despite several attempts to leave the flat immediately as I didn’t want to be exposed that dangerous environment he repeatedly used the same words which mentioned above.
I have been constantly emailing them in a formal way and requesting a proposal to settle the matter to avoid further litigation and delay however they have been trying to conceal the issue by arranging meetings at the property to manipulate me.
As before, they failed to provide their response within 24 hours again. I am very disappointed and upset and the ongoing uncertainty is negatively affecting my mental well-being and, consequently, my health!
Previous review:
I had an excellent experience with Belvoir Estate Agents Hove and Brighton during my recent property search. The team is organised, professional and communicates very clearly throughout the entire process. Everything felt well-structured and transparent from the start.
I worked closely with Inge, and I cannot recommend her highly enough. She was exceptional from day one, extremely attentive, proactive and genuinely caring. Instead of simply assisting with the referencing process, she actively followed every step, checked in regularly and made sure nothing was missed or delayed.
Her communication was always warm, timely and reassuring, which made a stressful process feel much easier. Thanks to her dedication and consistent support, I was able to secure my new home smoothly.
Inge is truly outstanding at what she does, and I’m very grateful for all her effort.
Highly recommended!
Tugce · 14 December 2025
Agent replied · 29 November 2025
Dear Tugce,
Thanks for the above.
Whilst we take all feedback on as a way to improve and look at what we can do better, I do not believe that this is a balanced and reflective review of the situation.
We would like note, that the quoted comments are not what was said or reflect the whole conversation that took place. The reasons for the visits were to see first hand the issues and to review what needs to be done to rectify and make things better for you. There are no grounds to comment on the structural integrity of the building, as you have noted some paintwork on the walls and chips which need filling in and painting, along with some flaking paint and what can only be described as slightly rotten wood on the sash window.
We had arranged someone to come in and make good the windows and paintwork, which does need to happen from time to time on wooden windows. This is very common. There is now evidence of anything further than this, can be resolved simply. No one has tried to manipulate the situation, just outline that such maintenance needs to take place from time to time.
Whilst we are sorry to hear of your health issues, nothing was hidden on the video viewing, and given such health issues would have expected an in-person viewing and or a more thorough request for information about the property before taking this on from a video. It is outlined, that the property is taken as 'seen' from the video, and we would have been happy to do further in-person and or more detailed videos if requested.
We have offered a resolution which you have refrained from taking, along with refusing access for anyone to address the maintenance issues.
The property is habitable and nothing structural has been noted.
★★★★★ 5/5
GoogleRecently moved into a new place with my partner and my best friend after spending forever searching and being refused by other agencies, but Belvoir saved the day and helped us out so much, with a quick, smooth and easy process of getting a place and joining the tenancy.
I would like to give special thanks to Inge who has helped us through this process even more, and dealing with all of our queries and bombardment of emails in which she dealt with amazingly. Inge seems to have such a friendly soul and makes dealing with letting agencies seem so fresh and easy, through perfect communication and pretty fast replies.
Thanks Inge!!!
Harvey · 22 October 2025
Agent replied · 29 November 2025
Dear Harvey,
Thank you for the glowing review and five stars! We're thrilled that Belvoir could make your move a swift and pleasant experience. It's fantastic to hear that Inge's friendly and efficient approach has stood out, she's a true asset to our team. We pride ourselves on clear communication, and we're delighted we could assist you and your housemates in securing your new home!
We wish you all the best and the whole team will be on hand should you need anything else.
All the best,
Belvoir Brighton and Hove
★★★★★ 5/5
GoogleI can’t say enough good things about Belvoir and their team. Everyone I dealt with was highly professional, particularly Inge who's such a nice person and a delight to work with. Inge went above and beyond to resolve a tough issue that had been lingering for several months since my flat was managed by the previous agency.. What really stood out was her persistence and problem-solving skills as she made sure that the issue was completely sorted out. Igne's communication was excellent throughout, always keeping me updated, professional, and proactive every step of the way an even the handymen speak highly of her! It’s clear she’s respected and trusted by everyone she deals with. It’s such a relief to have a property manager who genuinely cares and delivers results. Highly recommend!
Dina · 18 October 2025
Agent replied · 22 October 2025
Hi Dina,
Thank you immensely for your glowing review and 5-star rating. It's truly rewarding to hear about your positive experiences with Belvoir, especially with Inge. Your acknowledgement of her dedication and professionalism reinforces our commitment to exceptional service. We're thrilled to have resolved your issue and to have earned your recommendation. Looking forward to continuing to deliver the high standard of service during your tenancy!
★★★★★ 5/5
GoogleI’ve been helping my dad and stepmother find a place to rent, and the whole experience with Belvoir Brighton has been smooth and positive thanks to their great team. I’d like to give a special and heartfelt thank you to Inge , who has been absolutely fantastic from start to finish. She’s been incredibly supportive, reassuring, and patient throughout the whole process.
I have OCD and can sometimes get quite anxious when there’s a lot of information to take in, but Inge really helped to put me at ease. She took the time to explain everything clearly and made sure I understood each step. Her kindness and professionalism made such a difference, and I truly appreciated how approachable and understanding she was.
I can’t thank Inge enough for all her help, she’s been amazing, and I’d highly recommend her to anyone looking to rent through Belvoir Brighton.
Rafael · 10 October 2025
Agent replied · 22 October 2025
Hi Rafael,
Thank you for your glowing review and five-star rating! We're thrilled to hear about your positive experience with Belvoir Brighton. Inge is indeed a gem in our team, and your recognition of her dedication and professionalism means the world to us. We're glad she could provide the clarity and support you needed. We look forward to continuing to be here to support you and wish you all the best!
★★★★★ 5/5
GoogleOutstanding Rental Experience with Belvoir, Special Thanks to Charelle Treurnich
I recently rented a flat through Belvoir, and I’m extremely pleased with the service I received, especially thanks to Charelle Treurnich.
From start to finish, Charelle was professional, friendly, and incredibly helpful. She guided me through the entire rental process with clear communication and a genuine willingness to assist. Whether it was answering questions, explaining the paperwork, or providing updates, she always responded promptly and made the experience feel smooth and stress-free.
What stood out most was how approachable and understanding she was. Renting a flat can sometimes feel overwhelming, but Charelle made sure everything was handled efficiently while still taking the time to listen and ensure I felt comfortable at each stage.
Thanks to her support, I was able to move into a well-maintained and affordable flat without any unnecessary delays or confusion. I truly appreciated her professionalism and kindness throughout the process.
Highly recommended, especially if you’re lucky enough to be assisted by Charelle!
Emad · 30 July 2025
Agent replied · 8 August 2025
Dear Emad,
Thank you for sharing your positive experience with Belvoir, and for the special mention of Charelle. We're thrilled to hear about the professional and friendly service you received. Our team prides itself on making the rental process seamless and enjoyable. Your feedback is greatly appreciated, and we look forward to supporting your future property needs!
Warm regards,
The Belvoir team!!
★★★★★ 5/5
GoogleThanks to Belvoir my partner and i are able to rent out our first property together! We have been let down by multiple other letting agencies across Brighton and Hove finding it very frustrating and upsetting not given a chance to move past viewing stages.
A massive THANK YOU to Natalie M who took us under her wing and made the whole post-viewing process smooth, swift and hassle free! She made us feel at ease and navigated us through stressful moving timelines ensuring were on right path every step of the way. We are grateful to call her our landlady and appreciate her being kind, patient and supportive with us!
Thank you, Natalie, Belvoir & The Team 😊
Margita · 23 July 2025
Agent replied · 12 August 2025
Dear Margita,
We're thrilled to have been able to help you and your partner find your first property together. It's wonderful to hear that Natalie's dedication made your experience smooth and stress-free. Your heartfelt thanks have been shared with her and the entire Belvoir team. We're proud to have you as part of our community and look forward to continuing to support you both in your new home!
★★★★★ 5/5
GoogleMy experience with Belvoir has been excellent, but I must highly commend my property manager, Inge.
Since she took the position, she has not only been unfailingly friendly, she's also taken every concern that has arisen extremely seriously, and has been on the case without delay or complaint.
I'm very happy to be a tenant of Belvoir, and to have Inge as my landlady. I hope this continues well into the future.
I'd also like to thank Trish, who has also been very supportive.
Gold stars all around, and an extra one each for Inge and Trish. :)
Luke.
Luke · 10 July 2025
Agent replied · 7 August 2025
Hi Luke,
This is great to see and to know that you have had such a positive experience with members of the team. I know how much this means to them to receive such comments, and is wonderful to hear. We have passed the comments on to the team, and thank you for taking the time to feed this back. Let us know if you need anything else as any time.
★★★★★ 5/5
GoogleExcellent service and a smooth transition into my new home. I couldn’t have asked for a better letting agency to support my move. James was incredibly welcoming during the viewing, completely transparent, and answered all of my questions thoroughly. Maddy was also extremely efficient with any admin queries I had. I’ll definitely be using Belvoir again when it’s time for my next move.
Tom · 21 November 2025
Agent replied · 29 November 2025
Dear Tom,
Thank you for your wonderful feedback! We’re thrilled to hear that you had a smooth transition into your new home and that James and Maddy provided you with the support you needed. Our goal is to ensure a seamless experience for our clients, and it’s great to know we met your expectations. We look forward to assisting you again when it is time for your next move!
★★★★★ 1/5
GoogleThere is categorically nothing 'award winning' about this franchise.
They let properties with no smoke alarms, with disgusting thread bare carpets, and incompetent property managers who neglectfully and incorrectly forward incredibly sensitive and personal information about other tenants to the wrong people, a serious breach which we raised and received no response. Such a serious data protection breach was not surprising to us after countless failures and unprofessionalism during our tenancy.
Plus they use incompetent handy people (apparently the landlord's choice but obviously cheaper is more important as they have no standards to uphold) and who clearly have no idea what they're doing. The one we dealt with had zero electronics experience and could have blown up the whole apartment block when they wrapped a 3 amp fuse in foil in a dangerous effort to convert it to a 13 amp fuse!
We were told that the flat had been 'deep cleaned'. We have over 100 photos and videos that prove otherwise!
Being the thorough and conscientious tenants we are, we left the flat in a spotless condition, for which we were thanked for but still had to chase for the return of our security deposit.
And the staff change quicker than the weather. You rarely deal with the same person for long.
Purplescorpio · 20 May 2025
Agent replied · 29 May 2025
Many thanks for the comments and taking the time to provide such feedback. We take all feedback very seriously and will look into the points raised and deal with matters where we can to improve and review what has happened here.
★★★★★ 5/5
GoogleI really recommend Belvoir Estate Agents, they have made my moving in process very easy and fast. I really appreciate how efficient and organized they are, and how fast they have helped me whenever I needed it. They work with a great team of electricians as well who are super efficient. Special thanks to Katie-Mae and Scarlet who are both amazing.
Iba · 26 November 2025
Agent replied · 29 November 2025
Dear Iba,
Thank you for your fantastic review! We’re thrilled to hear that your moving-in process was smooth and efficient. Our team, including Katie-Mae and Scarlet, are dedicated to providing exceptional service, and your kind words mean a lot. We're also glad you found our recommended electricians helpful. We wish you all the best in your new home!
We are always on hand, should you need anything else.
Belvoir Sales and Lettings
★★★★★ 5/5
GoogleI recently rented my first flat in Brighton through Belvoir and had an excellent experience. The team were extremely helpful and prompt throughout the whole process, making everything smooth and stress-free. A special mention to Charelle, who was particularly supportive and professional she guided me every step of the way and made the move-in process seamless. Highly recommend Belvoir for anyone looking to rent in Brighton.
Ally · 30 September 2025
Agent replied · 13 October 2025
Hi Ally,
Thank you for your glowing review and five-star rating! We're thrilled to hear about your positive experience with Belvoir Brighton. Our team, especially Charelle, is delighted to have made your first rental experience seamless and stress-free. We are here for any future needs and look forward to assisting you again. Highly appreciated recommendation! Best wishes, all the team at Belvoir Brighton and Hove!
★★★★★ 5/5
GoogleA fantastic experience with Belvoir agency. The team has been extremely helpful, especially professional, and supportive throughout the entire process. Communication was clear and efficient, and the warm welcome and thoughtful welcome pack really made a difference for both my daughter and me. Highly recommended.
Thank you so much Charelle, Josie, and Belvoir Terms *****
Ashley · 16 December 2025
Agent replied · 17 December 2025
Dear Ashley,
Thank you for your wonderful feedback! We're thrilled to hear that you and your daughter had a fantastic experience with our team. Supporting our clients is our top priority, and it’s great to know that our communication and move in process made a difference. We truly appreciate your recommendation and look forward to assisting you again in the future!
If you need anything else, please let any of the Belvoir team know!
★★★★★ 5/5
GoogleMy partner and myself had been looking for a flat in Brighton suitable for us to raise our first baby in. We had several disappointing viewings with other agencies and were over the moon after viewing a property with James from Belvoir. We had contact with several members of the team in the Brighton and Hove office all who went above and beyond to help us through the referencing and tenancy process. We received fast responses and advice every step of the way. A huge thank you in particular to James, Leah and Nathan who all helped us personally. I would highly recommend Belvoir Brighton and Hove team.
Alana · 13 March 2025
Agent replied · 19 March 2025
Dear Alana,
Thank you for your glowing review and congratulations on your growing family! We're delighted to hear that James, Leah, Nathan, and the team provided you with a seamless experience. At Belvoir Brighton and Hove, we strive to go above and beyond for our clients. Your recommendation is the highest compliment we can receive. Wishing you all the best and happiness in your new home!
★★★★★ 5/5
GoogleThis is an update on the quality of service Belvoir Team has been providing for us in managing our property which has been excellent.
I like to mention Natalie Mentz who has been reliable, competent, helpful and pro-active in managing all kind of situations. She truly excels in her role. Thank you Natalie.
A great team lead by a very capable management team.PositiveResponsiveness, Quality, Professionalism, Value
Mehr · 20 August 2025
Agent replied · 7 February 2025
Hi Mehrdad,
Thanks for the positive review and kind comments. It has been great working with over the past few years and we always want to deliver an excellent level of service with value for money. We are always here should you need anything.
★★★★★ 1/5
GoogleAbsolutely Appalling COMPANY, We enquired about a garage and was told 14 available, great because we only need one. Paperwork sent within the hour and yet no response for days, emails sent to Phoebe Valentine, she said they were awaiting a reply (multiple emails this is ) . I called again after numerous days to be told "all garages were basically let??) what does that even mean? They then tried to let me one on dyke road for 150. I had enough because we were first called ALL were available
And called the manager he backtracked and said Phoebe was talking about garage 14, lol I am not stupid I have 2 businesses what a joke of an estate agents.
Claire · 22 February 2025
Agent replied · 7 March 2025
Hi Claire,
thanks for the comments and feedback here. Whilst I appreciate the frustration on the garage, it is unfortunate that we were dealing with multiple enquiries and the communication on the garage number/number of garages was not clear. As you mention, we did try to offer a suitable alternative, so tried to resolve as best as we could. All feedback is always welcome and will take this on board.
All the best with the garage search.
★★★★★ 5/5
GoogleWhat a Night!
It’s hard to think clearly and feel safe when you come home, only to realise that someone else may have been in your property while you were just popping out to the shop.
And to have this happen on a Friday night, no less!
I want to extend my sincere gratitude to Belvoir Estate Agency for the emergency procedures they have in place to safeguard their tenants. A special thank to Peter, the Account Manager, for his prompt response and support during an out-of-hours emergency.
Their help went beyond simply securing the property, it was about the emotional support and reassurance provided to a long-term tenant in a moment of distress.
Within an hour, my door was secured, and I was able to get a good night’s sleep, knowing I was in the hands of people who genuinely care and prioritise their tenants' safety.
Thank you, Belvoir Estate Agency and Peter!
Victoria · 14 February 2025
Agent replied · 13 February 2025
Hi Victoria,
Thanks for the review and it is great to hear that Peter was on hand to support and get this resolved for you. It is great that this was resolved so promptly and in a way to make you feel secure and safe in your home. We can only imagine how stressful this must have been - so to get this done so quickly is fantastic news.
★★★★★ 5/5
GoogleFound my new flat to rent through this agency and it’s all been going quite well so far 😊 Inge has been amazing as the property manager - super helpful, quick to sort things out, and always lovely to speak with ✨ Also big thanks to Nathan and James who showed the property to me initially + the entire team of Belvoir Brighton and Hove 🙌🏻
Sofia · 16 July 2025
Agent replied · 25 July 2025
Dear Sofia,
We're over the moon to hear about your positive experience! Inge, Nathan, James, and the whole Belvoir Brighton and Hove team are thrilled to have been part of your journey to finding a new flat. Your kind words mean the world to us, and we're here to ensure that your tenancy continues to go smoothly. Thank you for choosing to rent through Belvoir!
★★★★★ 5/5
GoogleBelvoir are friendly, efficient and kind people. Their properties are kept spotlessly clean and well maintained. Everything which I saw originally was left in the studio I am renting, no nasty surprises. Josie is a very kind young lady and helped me navigate awkward online forms. Very happy and love the idea of a Welcome Box, thanks to all. And was very surprised to discover that for the price I even have a washing machine!
Diana · 9 March 2025
Agent replied · 19 March 2025
Dear Diana,
Thank you so much for your wonderful review! We're thrilled to hear about your positive experience with our team, especially Josie, and that our Welcome Box was a hit. Ensuring your comfort and satisfaction is paramount to us. We're delighted to know our efforts in property maintenance and the added convenience of a washing machine have met your expectations. We look forward to working with you and wish you all the best.
★★★★★ 5/5
GoogleGood collaborations with the agents, especially for the last part of my tenancy.
I want to thank Inge Rauch for going above and beyond, very good communication and support. Got my deposit back before Christmas 🎅 and with no issues. …
Andrei · 22 December 2025
Agent replied · 3 January 2026
Hi Andrei,
Thanks for taking the time to leave the review and feedback on the service level received. It is great to know that the end of tenancy process went well, and it is brilliant news that the deposit and checkout process was completed promptly. We want to wish you well in your new property, and will be delighted to help should you need anything else moving forward.
Many thanks,
Belvoir Sales and Lettings!
★★★★★ 1/5
GoogleWould give 0 stars if it were possible. I would list every negative of this letting agency but it would take me days.
First of all… we turned up to a dirty flat, and it took them 1 and a half weeks to sort out a cleaner. Cupboards were full of previous tenants stuff, the bins were full, and it was just dirty. My housemates bed broke as soon as she put her bag down on it. And the boiler broke within a week of being there.
There was also a GAS LEAK from our gas meter, which took a while to be sorted!!!
We raised multiple complaints throughout our tenancy, just to be shutdown and made to feel as if we were in the wrong.
Our draws in our room were broken for weeks, so was our fridge door. The amount of money we lost on food that spoilt is insane and we never got a reimbursement. They also sent out 3 separate people to measure the fridge door for some unknown reason?
These are just some of the issues we had…
I’d also like to mention that our property manager Natalie was dreadful. Our emails were ignored so much that we ended up having to ring up other property managers and also Nathan in the hopes to get things sorted.
We rang her once, we introduced who we were and she hung up on us. It was very clearly that, although she claims the line disconnected. It was just awful and I’m incredibly confused as to how there are so many 5 star reviews.
And finally, even though we turned up to a dirty house, we got charged for a clean of the flat at the end of the deposit.
My housemates and I spent hours cleaning, and didn’t stop until we knew it was to a great standard
Bearing in mind the contract says “leave the flat in the same state you came into”.
Absolutely terrible letting agency, and it puts a bad name on others.
Fran · 6 September 2025
★★★★★ 5/5
Google5 stars for Charelle who is really communicative and dealt with any issues in our flat promptly. I'd say our experience with Charelle is a hundred times better than our previous Belvoir flat manager and I would like to express my sincere appreciation for your efforts thus far
Jean · 21 August 2025
Agent replied · 23 August 2025
Hi Jean,
Many thanks for the comments and taking the time to leave the feedback on the service recieved. We are please to hear that things have improved, and we look forward to a positive experience moving forward.
★★★★★ 5/5
GoogleBelvoir (especially Charelle!!) were amazing! They worked so fast and got my daughter her first flat and we’re ecstatic! We will definitely use them again when moving. Charelle went above and beyond and stuck with us every step of the way! 🥳❤️🥳 …
Beth · 22 August 2025
Agent replied · 23 August 2025
Dear Beth, Thank you for your glowing review! We're thrilled to have been a part of your daughter's milestone in securing her first flat. Charelle is delighted to receive your kind words and is glad to have made the process smooth for you. We look forward to assisting you again in the future.
Warm regards, The Belvoir
★★★★★ 5/5
GoogleLangton and Lottie made selling my property a very smooth and pleasant experience. They knew exactly what to do at every step of the process and gave me excellent guidance along the way. Specifically Langton was extremely helpful and responsive. He is a professional in every aspect of the estate agent business. He would respond quickly if I sent him a text message or called him. Top notch customer service! Langton and Lottie both remained calm and confident when I encountered challenges and always kept me up to date and on target. I would highly recommend this team to anyone selling or buying a house. They are the ultimate professionals and give a level of service that makes Belvoir stand far above the usual high street estate agents.
Nick · 6 March 2024
Agent replied · 31 December 2024
Hi Nick,
Firstly we want to congratulate you on the sale of you property and would like to wish you well in your new home! It is great to hear that Langton and Lottie were so supportive with any issues that arose, and we know how stressful and difficult it can be when selling a property! We are always here in the future if you need anything else!
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