Trusted Agent profile · Brighton and Hove
Verified
★★★★★
432 reviews across 2 platforms
119-20 Western Road, Brighton and Hove, BN3 1DB
Part of Belvoir, see every office.
Belvoir's office in Brighton and Hove, at 119-20 Western Road, is rated 4.3 out of 5 across 432 reviews on two platforms, including 422 Google reviews rated 4.3.
Established in 2015, Belvoir Brighton & Hove has been locally owned and operated, offering a wealth of experience and a deep understanding of the Brighton & Hove property market. Over the years, we have built a reputation for providing professional, reliable, and personalised service to our clients, whether they are selling, letting, or investing. Our friendly and knowledgeable team is dedicated to delivering tailored advice and seamless support, backed by the strength and resources of a trusted nationwide network. We take pride in helping our clients navigate the property market with confidence and ease.
Every review we hold for the Brighton and Hove office, from every platform, shown as written. First names only.
5/5
GoogleInge is the best!! My process moving house has been made so easy and the communication with her as my property manager was a true life saver. I felt very well looked after and supported through the stress of the moving process. Thank you team Belvoir and thanks a million to Inge, you guys rock!!
5/5
GoogleCharelle was very helpful and understanding while dealing with the issue of leaking ceiling. I am very grateful for her efficiency and good humour.
Dear Alexey, Thank you so much for your kind words and 5-star review. We're delighted to hear about your positive experience with Charelle, and we're thrilled that her efficiency and good humor made dealing with the issue a little bit easier. Your gratitude is greatly appreciated, and we're always here to help with any future needs. Warm regards, The Belvoir Brighton and Hove Team!
5/5
Google5 stars all the wayyy onto our second student house with Belvoir - being a student finding solid accommodation can be daunting but with speedy responses and sufficient customer services by far the best student letting agents in Brighton - Tegan is an asset to the Belvoir team going above and beyond to ensure we find the ideal accommodation for our next year of uni - an absolute gem thank you so much
Hi Imogen, We really appreciate the feedback, and is amazing to hear that there has been a consistent level of service whilst you have been with us, and we look forward to ensuring the next tenancy is just as good. We would like to wish you well with the move and hope you settle in to your new home without any issues- we are always here if needed.
5/5
GoogleI have rented flats through many letting agents in the past however Belvoir stand out as the best I have dealt with so far. My contact there is Charelle Treurnich who has always looked after me extremely well answering any questions I have promptly, arranging for repairs to be carried out quickly if needed, and arranging for my tenancy agreement to be renewed professionally. Overall very good service and highly recommended.
Dear Michael, Thank you so much for your kind words and the stellar review. We're absolutely delighted to hear about your positive experience with Charelle and the Belvoir team. Ensuring prompt responses, efficient repairs, and smooth tenancy renewals is what we strive for. It means a lot to the whole team to know that things have gone so well, and we look forward to supporting you moving forward!
5/5
GoogleCharelle has been incredibly helpful with the renting process! She was quick to answer all our questions and made the whole process smooth and straightforward. She has been thorough with the documentation and we've truly had a great experience with Belvior and it felt very secure and trustworthy. Thank you Belvior and Charelle!
5/5
GoogleCharelle has been so attentive and supportive during this whole process i really really appreciate her. Very fast polite service!
Dear Rory, Thank you for your glowing review! We're thrilled to hear about your positive experience with Charelle. Her dedication to providing attentive and efficient service is a hallmark of our agency. We appreciate your kind words and are here for any future needs you may have- Wishing you all the best in your new home!!
5/5
GoogleAt the tender age of 71 started looking for a flat to rent in Brighton/Hove this March as planned to spend my retirement time in the South for now. Although have had some experience in dealing with property agencies in the UK, when I came in contact with BELVOIR my perceptions changed 360 degree : Happy and Satisfied. They deserve 10 stars and not only 5. . BELVOIR team exceptional skills in communication and problem solving exceeded my expectation. BELVOIR employees and the management made me feel welcome, comfortable and at ease. They understand what I need/good for me and guided me to select the type of property that most suited my situation than the one I wanted to move in as I was feed up and tired of making appointment/searching/viewing and being disappointed. Would like also to mention excellent professional works by Sadiya who demonstrate a practical and understanding approach to problem solving and frequently take the initiative to answer my questions and provide the way forward. She responded to my emails and phone calls in a timely fashion and maintain clear and positive reply in conjunction with the team in BELVOIR. Must conclude with a great big thank you to the team in BELVOIR, specially to Sadiya and wish them all the best in the future . Cheers Mehdi Honar
Hi Mehdi, thanks for taking the time to leave the feedback on Sadiya and the lettings team here at Belvoir Brighton and Hove. We will be on hand throughout your tenancy and are more than happy to help at any stage. If you need anything else, please let us know.
5/5
GoogleLottie was excellent and professional throughout our purchase, she kept us informed and was proactive whilst remaining friendly and approachable. I'm very pleased with our experience and happy to recommend her. Thank you Lottie!
Hi Shad, thank you so much for the review, we’re so glad to hear that you’ve had such a positive experience!
5/5
GoogleReally great service from Natalie and the team. Super efficient service and good communication throughout the renting process. Highly recommend!
Hi Kate, We want to thank you for the feedback on Natalie and the experience with Belvoir and the team. Ensuring that the move in process is smooth and efficient is paramount, as we know how stressful moving can be. We look forward to working with you moving forward.
5/5
GoogleHad a great experience throughout the whole tenancy, thank you Inge!
Dear Inés, We're thrilled to hear about your positive experience with us! A huge thank you from Inge and the entire team. Your satisfaction is our top priority, and we look forward to assisting you again in the future. Warm regards, Belvoir Brighton and Hove!
5/5
GoogleWe had extensive contact with Wai Lam at Belvoir during a protracted flat purchase - Wai was indispensable in keeping the purchase from falling through; he was never less than personable, approachable, available and helpful, even when the situation was at its most stressful for both us as the buyers and also him as the estate agent in the middle. We highly recommend Belvoir in Brighton and Hove.
Hi Matthew, Firstly, we would like to wish you all the best in your new home! At Belvoir we always try to offer a personable and passionate level of service, and is great to hear that the experience you had with Wai was just that! Always here if you need anything!
1/5
GoogleTERRIBLE IS THE EXPERIENCE. I am an international student who had the good fortune of meeting HOMELETS, a decent company with Staff such as Beth. Shortly after the start of our tenancy, HOMELETS was bought over by BELVOIR and the nightmares started. At the point of renting the 2 bedroom Flat which was going for 1400 pounds inclusive of utility bills, HOMELETS was kind enough to leave 2 pieces of Sofa, a Bed and Television for our use. We were never able to use the TV which Beth came for while the Sofas and Bed served great use. Our Tenancy was supposed to elapse at the end of November but we moved out earlier than that. By at least a week. Meanwhile, few months after moving into the property, the lights started going out one after the other. I complained endlessly to BELVOIR and got absolutely no response. They asked for me to take pictures of the burnt out lights which I did but they did not fix it. I could no longer read in the room (which had specially fitted lights) while we avoided using the path of the hallway whose light was not replaced. There were days we were without heating and resulted to boiling water in the kettle. There were times we could not use the toilet because the water system broke down. I once had to pay 92 pounds for an engineer to shut down water to the toilet pending when Belvoir was going to come and repair the flushing system. Many times, hot water ran out while in the shower. Response periods usually took between three days and a week. Now that we have moved out, Belvoir is asking for us to pay for new curtains, professional cleaning and to remove the sofas which they inherited from HOMELETS. Plus, I am asked to show emails of how HOMELETS handed over the sofas to us. Amazing that no joint inspection was conducted before we moved out even though we made those requests. They sent in someone to take pictures whom I kindly made a request to go with their bed since we had only one. He approved and we took the bed. Yet, they do not seem to be able to come to terms with the fact that they own the sofas having bought over HOMELETS. Such terrible experience. I got two vans to move our things out. The second van was practically empty since we had little or no furniture. If I knew they will relinquish ownership of the couch, wouldn't I have gladly loaded a Van I paid hundreds of pounds for? Deal with Belvoir at your own peril. Even though my family is in dire need of our deposit, I am resolved to a Tribunal or Court adjudicating over this matter. This is why I am making my own review public. They gave out a two page Tenancy Agreement which had no liabilities for any real or imagined restoration of the property. I wait for a refund of my deposit. Be warned from Belvoir!
thanks for the above and leaving your comments on the checkout process. As outlined over the phone and through emails, from the inventory and checkout there are discrepancies between the condition of the property, which is why there have been deductions made against your deposit. We have outlined this to you and been very clear and the landlord has taken some of the cost and asked for a contribution to the outstanding balance, not asking for the whole amount. The tenancy was agreed to end early, despite being in fixed term , and a rent reduction was also given for a few months as there was some financial difficulty given the challenges over lockdown. We did all we could to support and so has the landlord. We have got evidence of the maintenance work being carried out and this was always done in a timely manner. Whilst we always appreciate feedback and always look to improve the service level, I feel this is not a fair reflection of the events and conversations had between yourself and the team. We wish you all the best in your new property.
5/5
GoogleI had excellent service. Caroline was professional, friendly and very helpful. She listened to what I wanted in a flat to rent, recommended a great place to view, in addition to the one I rang up about. During the viewings I never felt I was getting a hard sell or "sales patter", I felt I was getting an honest discussion. I moved in a week after viewing. Such a quick turn around was brilliant for my needs. Caroline was on hand throughout the process to answer my questions.
Hi Karen, Many thanks for leaving the review and the comments about the service received, especially by Caroline. This is great to hear and we hope you enjoy your new home.
5/5
GoogleI just wanted to leave a review about Emma at Belvoir. She came round to value my house this week, although we’re not ready to sell our house yet, Emma was very honest, helpful, and professional, she gave us some very useful advice about what to do to our property to maximise the potential and how to get the best price when we do sell. I wouldn’t hesitate to use Emma and Belvoir when we sell, and i will definitely be recommending her to my friends who are looking to put their house on the market. She is a credit to your company. Well done Belvoir!PositiveProfessionalism
Hi Antony, Thanks for the positive review and feedback on Emma. It is always great to hear about the excellent service and support delivered by one of the team. This really means a lot to us and Emma. We look forward to working with you in the future and Emma will be on hand as and when you are ready sell your home. Speak soon.
5/5
GoogleWhere do we even start? Renting with Belvoir has been one of the most positive experiences we've ever had with a letting agency. We mostly dealt with Jessica, one of the team members, and she has been so incredibly helpful, going above and beyond to help us with every step of our move. We've come from over four hours away in Lincolnshire for work, and she helped us with virtual viewings and the numerous queries we had about our property. When we struggled with locating our gas meter upon moving in, she took it upon herself to take her work home with her in order to help us locate it so that we could arrange our energy. She is a credit to the team and we're so happy that we worked closely with her. Before we moved in, when we eventually managed to book a real viewing (as the government COVID-19 restrictions lifted) we were shown around by Josh, who was also incredibly helpful and professional. All in all, we would 100% recommend Belvoir Brighton and Hove for any renting needs in the area. Thank you!PositiveResponsiveness, Quality, Professionalism, Value
Hi Kehn, we're happy you found our staff to be so supportive during your experience here at Belvoir Brighton and Hove especially at this difficult time. We are glad that the whol experience and move went well and wish you all the best at this time!
5/5
GoogleCharelle has been absolutely wonderful to work with! She was extremely patient, cooperative, and always available to answer any queries I had. Her support made the whole process smooth and stress-free. I really appreciate her dedication and professionalism, highly recommend!
5/5
GoogleI have been a client of Belvoir Brighton and Hove for the last 6 years. Having been a landlord for over 35 years and worked with multiple letting agents in different parts of the U.K. Nathan Crombie and Belvoir Brighton and Hove are head and shoulders above the competition. Living in South East Asia being an overseas landlord comes with its challenges and concerns. But Nathan and his team take away the worry. I have a fantastic working relationship with Nathan and he keeps me updated on any issues that arise and quickly resolves them. He also keeps me updated on legislative changes and my responsibility as a landlord and is supported by a fantastic in-house team and set of external contractors. As a landlord I recommend Belvoir Brighton and Hove 100%!
5/5
GoogleWe recently moved into a property let by Belvoir and have been nothing but astounded at the speed and professionalism with which their team works. Our specific Agent, Charelle Treurnich, has been a fantastic help and individual through all of the processes we have done. She is an asset and credit to her team!
Hi Daisy, Thanks for taking the time to leave the review on Charelle and the service recieved and Belvoir Sales and Lettings. It is great to see that the rental experience has been so positive and to see the comments left really means a lot to the team.
4/5
GoogleI worked with Belvoir Brighton and my agent was Charelle. She has always been polite and professional in her communication, and I appreciate the time she spent assisting me. Overall, my experience with the agency has been okay, not everything went as smoothly as I had hoped, but I am thankful for the support I did receive.
Thank you for your honest feedback. We're delighted Charelle's professionalism and courtesy made a positive impression. Apologies for any bumps along the way; we're committed to continuous improvement. Your gratitude is truly appreciated, and we will take all feedback on board and look for ways to improve things moving forward.
5/5
GoogleWe've recently moved to Hove and been renting with Belvoir since June. We have nothing but praises so far. Inge, our property manager, is always on top of everything and we've been having a lovely time in our new flat. We have plans to buy soon and hope we get to work with Belvoir on this future search too.
Dear Lorine, Thank you immensely for your glowing review. We're thrilled to hear about your positive experience with Inge and our team in Brighton and Hove. We look forward to assisting you in your journey to homeownership and aim to make the process just as seamless. Welcome to the neighbourhood! Warmest regards, The Belvoir Team
5/5
GoogleBelvoir is lovely. Was able to sort my house out on the time I needed. Acted as a good communication platform between the landlord and I, and they always got back so prompt. I was stressing over the housing issue as I didn’t have much time, but thanks to Belvoir and Natalie, I got to get a lovely house!
This is great to hear and we are really pleased that the move in process went so smoothly for you! It is always a stressful time- so knowing that things went well and that Natalie and the team were on hand to support is always great to hear. We want to wish you all the best, and happy to help at any time!
4/5
GoogleBelvoir are a professional and extremely thorough estate agency with its primary attention set on ensuring that all procedures are followed so that both landlords and tenants are well served and attended. Their service is friendly, competent and comprehensive. We were happy with the quality of service we received from Charelle.
Hi Carmen, Thank you for your kind words and for the four-star rating. We're thrilled to hear about your positive experience with Charelle and our team. At Belvoir, we strive to maintain high standards of professionalism and thoroughness for all our clients. Your satisfaction is our top priority, and we're delighted we met your expectations. We look forward to supporting you through the rest of your tenancy!
5/5
GoogleEverything is great!
Thank you so much for your five-star review! We're thrilled to hear that you had a great experience with us. Our team is committed to delivering exceptional service, and your feedback is greatly appreciated. We look forward to assisting you again in the future!
2/5
GoogleWhilst my elderly father was a tenant, Belvoir were pretty good. However, I'm replacing my initial 5 star review with this 2 star review - because since my father's tenancy ended, the Belvoir staff have not been so forthcoming. After my father moved out, I paid to have the whole flat cleaned (including cupboards and fridge etc). My Google review for the company 'High Class Cleaning' proves that the flat was left spotless. However, the landlord has deducted money from the deposit for another complete clean. I've been told the landlord's decision is final. Also, I obtained consent from Belvoir to have a faulty lock on the front door fixed and a lock fitted to the bathroom door. I emailed the receipt to Belvoir weeks ago and am still waiting for a final decision as to whether the cost will be taken into account. I've chased them several times, and keep getting told they're waiting for a decision from the landlord and that they act on the landlord’s instructions in these matters. Although I accept this is how letting agencies work, it feels like since my father moved out, the balance has shifted too much in the favour of the landlord and staff are too reluctant to get involved to support us.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Belvoir's Brighton and Hove office has 432 reviews across two platforms: 422 on Google, 10 on Direct reviews.
Belvoir Brighton and Hove is rated 4.3 out of 5 across all 432 reviews, and 4.3 out of 5 on Google from 422 reviews.
Belvoir Brighton and Hove, 119-20 Western Road, Brighton and Hove, BN3 1DB.
