Belvoir Brighton and Hove reviews

★★★★★ 5/5

Google

Inge Rauch has given us awesome service and support, we cannot thank her enough and know she is an absolute asset to the Company and Clients. Thank you so much Inge.

Phil · 2 December 2025

★★★★★ 5/5

Google

Ina and the team at Belvoir have been brilliant, the process from viewing the property to move in was quick and stress free and the team have answered any questions we had about the tenancy quickly and professionally. I’d highly recommend Belvoir!

Paige · 31 July 2025

★★★★★ 1/5

Google

Avoid!!! Sort reviews by lowest rating to see the facts! There are people around me who were victims of this agency by many! Nathan and his team are never honest. Their employees will never give you accurate information. They're always willing to bother you if they get stuck. They intrude into your home and expect you to take it for granted! They send annoying and amateur people to the maintenance of the houses. And when your home needs maintenance, they don't return to your e-mails. When complained to council, they give false information and accuse you! I hope the trade standards and the ombudsman teach you the essentials. Also: Dozens of reviews that have only 1 review and give 5 stars are just suspicious!

N · 1 January 2024

★★★★★ 1/5

Google

I rented through Belvoir Brighton, whilst I was waiting for the sale of a house to go through. Therefore actually only occupied the flat for three months of the six month fixed period. Firstly I would say that many of the faults with the flat that I detailed were not addressed despite me making a formal complaint, and some of these were electrical. However, my biggest complaint is that after I moved out after three months, Belvoir said they would rent it out again and some money could be given back to me. I wasn't expecting much. However in the next three months the property wasn't rented out, meaning that I lost around £5,000 in rent. However as soon as my contract was complete, miraculously the flat got rented out straight away. Either it took three months for Belvoir to rent the flat out, which is hardly a recommendation to any landlord, or they really didn't try to rent it out for three months, and they were misleading me. Either is hardly a recommendation of their services. The bottom line is that they either lied that they were trying to rent the flat out, or they took three months to rent it out, either way they are pretty useless.

Roger · 1 January 2024

★★★★★ 5/5

Google

Throughout my tenancy, any maintenance requests were very promptly and professionally resolved. I had some pretty serious personal circumstances occur, and Leah was unbelievably empathetic and helpful during this time. I am really grateful for her help and kindness, in what has been a very difficult time for me. Great service and great people.

Jacques · 28 February 2025

★★★★★ 5/5

Google

Excellent efficient service from Inge and her team. All tasks reported on the day were attended to or advised about. Great customer service. 🙏 …

Fiona · 2 January 2026

★★★★★ 5/5

Google

We are having to move within the Hove area due to a massive rental hike +£300. Shannon showed us a lovely property within our current budget but we couldn't commit until our rent review is settled. Shannon was totally understanding and empathic. Shannon was waiting for us and on time at the property. She immediately understood our rather vague situation. There was no pressure. Above all, Shannon is a good listener and a real credit to Belvoir B&H.

Keith · 1 January 2024

★★★★★ 5/5

Google

My bag which had my house keys in it got stolen while I was on holiday, and on a Bank holiday Monday in August, Nathan from Belvoir dropped off a spare set to my neighbour’s house for me to pick up when I got home. I’m so grateful that they responded so quickly and went out of their way to help me, really amazing service!

Madeline · 2 September 2024

★★★★★ 5/5

Google

This is my fourth year with Belvoir. The service is good as always, and recently renewed my lease. Thanks to Charelle, it's a smooth process, and helped me to solve my issue on some part of the contract.

Mengqi · 29 July 2025

★★★★★ 5/5

Google

Inge is always fab! Prompt on emails and always super friendly service. Shes always on hand to help and fix any problems that crop up!

Leanne · 2 December 2025

★★★★★ 5/5

Google

Inge has been very helpful when we’ve bad problems with the flat. Always happy to help no matter the time of day! :)

Lou · 3 December 2025

★★★★★ 5/5

Google

I bought my first house and Lottie was so helpful in answering every question from the first viewing to the day of completion. Thank you again!

Arianna · 25 October 2025

★★★★★ 5/5

Google

Belvoir has been very forthcoming from the beginning, and very proactive on our case. Particular credit goes to our property Manager Charelle who has been very accommodative and communicative. The only thing I would say is that the system of checks and references is quite extensive, even for the guarantor so be mentally prepared! It's not a bad thing. Just a lot more extensive than usual that's all. But overall very happy with our property manager who has been very accommodating and professional in our experience☺️

Kanchana · 21 August 2025

★★★★★ 5/5

Google

I have been really pleased and impressed by the support we received by Natalie and the team at Belvoir throughout the process of moving my daughter into the flat she is renting through them. This has continued since she actually moved in. It has made the process smoother and easier than I have experienced with other agents.

David · 11 September 2025

★★★★★ 5/5

Google

Professional, very quick with response, very quick with sorting out the issues in the property. Not bothering the parties without the need, very trusted and helpful. So far the best Agency I’ve come across. I always deal with Nathan, he is very easy going, pleasant to speak to, very easy to deal with, always reachable by phone even if it’s non working day in case of emergency

Lili · 1 January 2024

★★★★★ 1/5

Google

Me and five other working professionals rented a property for a year with Belvoir lettings. Prior to moving in to the property a number of upgrades to the property were assured to us such as new carpets and painted walls - move in day came around and none of this had been done and the house was full of workmen, a very stressful day for us all as a result. My mattress was covered in blood - you can imagine the shock when I arrived. A few key incidents of our tenancy that were extremely stressful for us at the hands of Belvoir include a set of our keys being left on our doorstep for the world to see/take whilst none of us were at home. 3/6 housemates complained and it was only when my father rang and repeated exactly what we had said were the locks changed. We had a gas leak that a certified engineer said was extremely dangerous and all gas had to be immediately switched off - Initially Belvoir refused to send anyone to the property or acknowledge the serious nature of the leak. Hours was spent calling the company for us to be told as it was a Saturday and they wanted to do arranged viewings we weren’t a priority - we had a gas leak which had already made one housemate unwell! It was only when one of our parents spoke with the manager was Langton sent to the property - no apology was provided either by Langton when he arrived at the property. We constantly had work men/people arranged by Belvoir turning up without any notice, it was only after I rang them multiple times and said as a house of six girls we were no longer prepared to let people in without the legal required notice as you never know what could happen/who someone could be. Any random man could turn up and ask for access- you need to give us notice. Funnily enough; the people taking over the property were shown around by me after a letting agent failed to turn up for their viewing and I felt bad that they had come all this way. I can’t say I was thrilled by this but I didn’t feel it was fair for them to suffer as we had. Perhaps I should have charged them for doing their job? Getting our deposit back has been a constant battle. Never have I felt someone be so disengaged as I did when speaking with Lottie. We were told multiple times by multiple people our checkout report had been sent/would be sent - it hasn’t been and all we’ve done is chase, chase, chase. FINALLY the report has arrived and the deductions are laughable and we’ve been battling with them back and forth, wasting even more of our time. The report had been sent and bounced back, after we reported having not received it multiple times it they informed us of this - you receive emails when something bounces back, it’s just lazy and careless not to resend the email straight away. Renting with Belvoir has been a constant battle to be treated with basic respect. I felt they were disengaged, had a lack of care or interest and only took things seriously when our parents became involved. As a HMO we were extremely good tenants and even received an email stating how nice it was to have the property be given back in such a clean condition. If it wasn’t for the lack of customer care, the property itself was nice and we would have stayed but to be disregarded and treated this way caused us a lot of stress and anxiety. I will say, the mistakes above were rectified eventually - but only after constant battles of emails and phone calls . Save your money, time and stress levels and rent with a reputable agency who won’t try and fleece you. I don’t know if we weren’t taken seriously because of our ages or gender, but whenever an older male became involved, things suddenly became more important to Belvoir and we ended up getting a response which was really demoralising and difficult for us to process. The deductions for our deposit were outrageous and insulting considering we had evidence that damage caused was a result of incorrect work performed by their workmen - which seemed to be the standard throughout renting with belvoir.

Phoebe · 1 January 2023

★★★★★ 1/5

Google

I actually don’t know where to start with this review of Belvoir. I’ve been renting for many years and thought that some previous experiences with letting agents and landlords had been sub standard but Belvoir absolutely knocks them out of the park. It has been one problem after another, promised works not being carried out, substandard workmen carrying out shoddy and sometimes dangerous repairs, keys being left on our front doorstep by Belvoir for the world to gain access to our home, and too many more to name. Prior to moving in we were provided with a list of improvements that would be made to the property to bring it up to a liveable standard, however on move in day it was apparent that none of this work had been carried out. The carpets had stains that looked suspiciously like blood throughout, it took over 5 months of emails, phone calls and constant begging to finally get these replaced. The shower had been painted with regular paint instead of bathroom paint that was peeling off the walls and fell on you whilst you showered, walls were peeling with paint, doors had locks that didn’t work, mattresses were stained with bodily fluids, cupboard doors were balanced on rusting hinges and fell off in your hand, we had no hot water in one of the bathrooms for months, the crumbling 8ft tall garden wall was held up by a single stick and would have killed someone if the stick had broken, these were just the start of the problems we had. Throughout the tenancy we had a number of serious issues with the property, including a gas leak from the newly replaced boiler in my bedroom which left me so unwell I had to leave the property and stay in another location. When we reported this to Belvoir their response lacked the urgency required of such a serious situation, and were told that as it was a Saturday they’d see what they could do. 2 members of the household had COVID at the time and were unable to leave the property, this situation caused them a huge amount of distress as they worried about their safety living in the property. We called SGN and it was only when the gas engineer phoned Belvoir on our behalf and told them just how serious this was that they actually came out to the property to attempt to help. The final straw for us was getting our deposit back. On move out we cleaned the property to a professional standard, and even received an email of thanks from Fay saying how refreshing it was to have a property handed back in such a great condition. Belvoir then have attempted to deduct costs from our deposit for problems that were already present at the property and were even in the inventory prior to our moving in. They also attempted to deduct costs for issues that we raised with them multiple times when we moved in and had been told that there was nothing they could do about said problems. We are currently still in a dispute for the remainder of our deposit with Belvoir, even after we have provided insurmountable evidence that the problems we are being charged for were already present at the property. The many issues we’ve faced with Belvoir have only ever been sorted when one of our fathers have become involved with the situation, otherwise we’ve been shut down or just completely ignored. It’s incredibly frustrating in 2022 to have to rely on a man to get things sorted for you, but it was clear that Belvoir didn’t take 6 young women seriously enough to actually communicate with them directly about such serious matters. If I could give them zero stars I would. Nathan and Fay are two of the most unhelpful, rude, patronising and truly terrible letting agents I have ever known.

Lucy · 1 January 2023

★★★★★ 1/5

Google

Belvoir had our flat on their books for letting for about 4 years. As we were living abroad we were unable to check our property. The outcome was we left a clean and tidy flat which ended up dirty, smelly and in need of a complete re furbish. Some major repairs eg burnt decking in the back yard was never picked up on. This should have been charged to the tentants but Belvoir failed to check for damage between tenants. There were several occasions when we were being asked to pay for repairs that resulted from damage by tenants. I had to remind them to check the inventory. When we suggested that agency staff go in to check the condition of the property, we were told that the tenants would not open the door. Surely that could have been a sign that there was something to hide? Since taking back possession, we have been advised that the work carried out by Belvoir was grossly over charged. I could go on and on, but in short I would recommend that this agency is avoided at least by landlords.

Ian · 1 January 2023

★★★★★ 5/5

Google

We have recently moved from London to Brighton with Belvoir estate agents. I can honestly say that the whole team were amazing! From the first time we made an enquiry to getting the keys they have been there for us for anything we have needed. Very professional, efficient, accommodating and friendly. Nothing has been too much for them, they have gone above and beyond to make us feel welcome and definitely took lots of stress out of a big move. I couldn’t recommend Belvoir enough. Ellie and Nathan have been looking after us (and still are if we have a question), both have been amazing! They even gave us a lovely welcome pack, which was a lovely touch. Will definitely go with them again in the future.

Sam · 1 January 2023

★★★★★ 5/5

Google

I'm so so glad I found these guys! Have been really stressed out the last few month trying to find the right property. Within a day they found the perfect flat, got me in for a viewing and got all the paperwork done straight away! My agent, Tegan was wonderful! He really listened to what I wanted and went the extra mile to get me sorted in my new place! Highly recommend using Belvoir for all your property needs.

Megan · 1 January 2023

★★★★★ 5/5

Google

Langton and Lottie at Belvoir in Hove were outstanding during my purchase of a house from their client. They were polite, calm and professional, and dealt with the inevitable issues promptly and without fuss. I'm rarely surprised when I receive poor or indifferent service, so it was a joy to deal with people who really care.

Rudi · 4 July 2024

★★★★★ 5/5

Google

I have had an excellent experience on several occasions when working with Belvoir to rent out our flat. Nathan & Ellysia are super responsive and supportive. Hugely appreciate their efforts and will continue to use them in the future. Would highly recommend!

Ed · 30 January 2025

★★★★★ 1/5

Google

Went through the entire process of renting a property through them for studio flat with bills included, confirmed this twice with the landlord and the agents who showed me the property, 1 day before I move in they decided to tell me bills weren't included and that it was a error. I am now left with no place to live due to their incompetence. I advise you use other agents in brighton. Not even an apology.

Emma · 28 June 2025

★★★★★ 5/5

Google

Very pleased with the services from Belvoir Brighton & Hove. Charelle is an excellent agent always helpful and professional.

Kolbrun · 27 September 2025