Trusted Agent profile · Brighton and Hove
Verified
★★★★★
432 reviews across 2 platforms
119-20 Western Road, Brighton and Hove, BN3 1DB
Part of Belvoir, see every office.
Belvoir's office in Brighton and Hove, at 119-20 Western Road, is rated 4.3 out of 5 across 432 reviews on two platforms, including 422 Google reviews rated 4.3.
Established in 2015, Belvoir Brighton & Hove has been locally owned and operated, offering a wealth of experience and a deep understanding of the Brighton & Hove property market. Over the years, we have built a reputation for providing professional, reliable, and personalised service to our clients, whether they are selling, letting, or investing. Our friendly and knowledgeable team is dedicated to delivering tailored advice and seamless support, backed by the strength and resources of a trusted nationwide network. We take pride in helping our clients navigate the property market with confidence and ease.
Every review we hold for the Brighton and Hove office, from every platform, shown as written. First names only.
5/5
GoogleAbsolute fantastic selling service. Langton & Lottie were amazing throughout and had our house sold quickly!
Dear Tom, Thank you so much for your kind words and five-star review! We're thrilled to hear that you were delighted with the service Langton, Lottie, and the team provided. Ensuring a swift and seamless sale is our top priority. We're here for any future real estate needs you might have. All the best!!
5/5
GoogleI’d also like to recommend Belvoir for being such a reliable and supportive team. Everyone was kind, organised, and always ready to help. They made everything feel easy and comfortable. I truly recommend using Belvoir’s services. They’re great to work with!
Dear Maryna, Thank you for your wonderful feedback! We're thrilled to hear that you found our team at Belvoir to be reliable and supportive. It's our aim to make the process as easy and comfortable as possible for our clients. We truly appreciate your recommendation and look forward to assisting you again in the future. Best wishes, The Belvoir Brighton and Hove Team
5/5
GoogleNathan and Tate were super helpful at sorting a maintenance issue that happened recently. We had a problem in the early hours of the morning and they had arranged contractors by 8am that day. Thank you for making everything so stress free.
Hi Ellie, Many thanks for the review and positive comments. It is great to hear that such issues were dealt with promptly and in such an efficient manner. I know the team always try to be as proactive as possible, so great to hear on such a positive experience. Always here if you need anything else!
5/5
GoogleAngie is a wonderful and very responsive person who has been a great help to me. I thank her from the bottom of my heart for her kindness and assistance.
5/5
GoogleThroughout my years at Brighton, I have struggled to move smoothly into an apartment. However, working with Belvoir and Freya has shown me that things can go smoothly. They’ve helped me so much and answered every question without hesitation or delay. I really do appreciate what Belvoir has done for me and especially Freya
Hi Yousef, Many thanks for the comments and taking the time to leave the review. Freya always aims to deliver exceptional service, and is great to hear that things went really well. We hope you enjoy your home.
5/5
GoogleI have had great help from Nathan and his team in resolving very serious emergencies especially during the pandemic. When last year I again needed an apartment to stay and look after my daughter, I turned to them again because I was sure of their support which I have never lacked. Thank you so much for the work you do which is not always easy!
2/5
GoogleWe rented through Belvoir for 3 years and during that time the staff were all polite and friendly, however because of two big issues I would not recommend them going forward. To begin with we noticed a black mold issue on one of the walls during the viewing which the agent assured me would be taken care of before our move in date- it never was. Even after I emailed them 2 years later, informing them that my husband was returning from 7 months in hospital following cancer treatment , and asking them to clear the mold as it would pose a significant risk to his health, their answer was " do it yourself". The cherry on the cake though, came when we moved out after 3 years of keeping the (already shabby looking) apartment spotless and never delaying rent, they tried to bill us 300 GBP for "redecoration" and included a picture of a broken shelf (which we had repaired long ago and taken a photo of upon leaving) in the inventory. Only when I threatened legal action based on the false photo and baseless "damage" accusations, did they back down. Disgusting behaviour- guess you'll do anything for a few quid. Gross.
5/5
GoogleI would like to say I had a brilliant experience with Belvoir I would like to say a great BIG THANK YOU to Ellysia Diprose for the great support and dealing with the response of requests very quickly
Hi James, Thanks for the comments and taking the time to leave such a great review about the service level you have received from Ellysia. Always good to hear that the team are on hand to support and help when needed, especially in such a prompt and positive way!
1/5
GoogleCalled myself at 2 hours ahead of viewing slot to push time back 30mins I was fine with this so said yes. 30 mins before viewing I get a call to confirm I will be attending and the agent said see you then! Then we waited outside the property bare in mind travelled all the way down to Brighton to see property and the agent doesn’t even show up, I call them and they said ‘didn’t realise their was a viewing I have now left and gone to another viewing’ we knocked on the door and even the tenents knew about the viewing. Completely poor!
Thanks for the comments on this and sorry to hear that there were some issues with your viewing. We always try to ensure communication is clear and it is very unfortunate that this situation occurred. We will look into this and see what we can do to prevent this happening again.
5/5
GoogleNathan was always wonderfully supportive and helpful throughout my tenancy, I would highly recommend him to anyone looking for a property in future, 10/10 Belvoir
Hi Sam, Thanks for the positive comments and taking the time to leave the review. It is great that you had such a positive experience and pleased that the tenancy went well. We wish you all the best, and would be happy to help out in the future if needed.
5/5
GoogleLottie and her team were excellent throughout our purchase. They made everything easy. Thanks!
Hi Eugene, thank you so much for your kind words, Lottie and the team really appreciate it!☺️
5/5
GoogleHaving been a tenant with Belvoir for almost 6years, I can say they are by far the best agents we have ever rented with. Nathan and the team are really friendly and professional, they are quick to sort any issues and I really felt went above and beyond at times! If only all agents could be like them. I wouldn't hesitate in recommending them to anyone! Thanks guys!
Hi Holly, we are so happy to read such a great review and wish you all the best.
1/5
GoogleThis agency has been very stressful to deal with. Communication on various issues regarding faults found in the rental property was very poor. Many issues were not addressed over the year tenancy I had. Towards the end of the tenancy, viewings for prospective new tenants were arranged many times but failed to attend. I was receiving conflicting messages from the agency regarding the viewings. The service provided has been well below the standard expected and therefore I would not recommend this agency at all.
5/5
GoogleMy interactions with Inge have been nothing but helpful. She's always been a delight and always helped me, explained everything I needed to know, and been polite and friendly throughout.
Hi Robin, Many thanks for the kind words and review. We appreciate the comments made and it is great to know that you have received the support and help as needed. Inge will be delighted with the feedback and we will be delighted to help, should you need anything else. Belvoir Brighton and Hove
5/5
GoogleProfesional, friendly and efficient service. Definitely the best place to go to if you’re looking for a property to rent in the area. Freya was very helpful and was very quick to reply to any questions we had and always made sure things were taken care of.
Hi Rob, Great to see you had such a positive experience and that Freya delivered such a high level of service. It is always great for the team and individual to receive such feedback. Happy to help if you ever need anything!!
5/5
GoogleJust moves in yesterday. Jessica has been an absolute star in getting us sorted. We were so worried it would be stressful especially whilst me and my partner work full time but we have felt so happy and confident with this move, which is a first. Thank you so much for making it easy for us, we’ve really appreciated your help!
Hi Jade, Thanks for the taking the time to leave this review. It's great to hear that Jess made the process as easy and simple as possible. We hope you enjoy your new home and we wish you all the best.
5/5
GoogleI've been very lucky to have Charelle Treurnich looking after me and my lease extension. She has been brilliant - fast, accurate and diligent, working hard to get a fair outcome that works for everyone. And a great sense of humour as well!PositiveResponsiveness, Quality, Professionalism
Hi James, we're so glad that we were able to go above and beyond your expectations! We sincerely thank you for the positive review and taking the time to leave this. We wish you all the best in your new home!
5/5
GoogleCharelle has been very professional and helpful as a property manager. She communicates clearly and makes everything straightforward, which I really appreciate.
1/5
GoogleAccording to Belvoir this is the right way to leave the street outside one of their properties. Left like this by their own cleaners. Absolute disgrace of community responsibility. I hope you never have one of their properties in your street.
Hi Paul, Thanks for the comments and feedback on this. We have spoken to the cleaners with regards this and making sure that matters and cleared in a timely manner. Plans were in place to collect the items and leave in a clean manner, but take the feedback and comments on board.
1/5
GoogleDisorganised, inconsistent and dishonest. We moved into a belvoir property that was in a horrendous condition. It was clear that no clean had been done prior to our move in and yet we were deducted almost half our deposit upon leaving. When contesting the deductions, we discovered that belvoir had neglected to provide us with a deposit certificate at any point. Throughout our 2 year tenancy, it appeared as though our assigned contact at belvoir was changing almost on a monthly basis, this made it impossible for maintenance and repairs to be carried out on time and at one stage, we went a month without a working washing machine. I would thoroughly recommend that anyone looking for property in Brighton to stay away from this agency.
Hi Alex, We will take the feedback on board and look at what we can do to improve moving forward. We are always very open and transparent with the charges and cost and at no point are dishonest in what we do. We try to make sure that the tenancy goes as smoothly as possible and matters dealt with as timely as we can. There other factors to take into account from our end, and we will always be as upfront as we can. The checkout was done and put forward and no dispute raised for the deposit deductions made. This is always a contentious matter, but all deductions are reflective from what we find.
1/5
GoogleI've been in my belvoir property for about a month and there have been countless issues such as; broken fire alarms, extreme leaking, we still cannot access our bins for the majority of the time, no WiFi for 8 days total and no lights for almost two weeks- with no other sources of lights provided until a cleaner complained to belvoir (but belvoir were aware of the issues, but did not give us anything (lamps) for a week and a half). They still have not fixed the water damage or updated us on it, and when we asked how the heating worked, we were told it was our responsibility to figure it out. We understand this, but we are not familiar with the heating system and are living on our own for the first time. The radiators also have no plastic caps to turn which is also frustrating.
Hi Becca, Thanks for the comments on this and we will take the feedback on board. As you know we have had to deal with the leak and issue with the flats above you, and fully understand the impact this has caused. We have needed to ensure that the leak has stopped and allow time for the walls to dry out before doing any works. We will look into the comments on why the lights weren't provided sooner, and the TRV's on radiators, but understand that the heating system is working and boiler is fully functional. The fire alarm system has had a full upgrade on the system in place which is what the work has been, and the bins are the communal street bins outside the building. If you need to discuss in more detail, please let one of the team know, and we can arrange a time to visit to resolve everything else.
1/5
GoogleAwful company, avoid at all costs!! Lived in a student house under Belvoir for 11 months, which was an awful experience. Before we even moved in it took me and my housemates months to get some sort of contract from them only to be handed it a few days before we moved in, this was supposedly due to the fact that the person handling our house was on leave which we were not informed of. Once we moved in, it was clear to see no one had visited the house beforehand as the property was not clean at all and the boiler had completely broken leaving us with no hot water for about a week!!! The communication with Belvoir was horrendous as they usually wouldn’t pick up the phone or you'd be transferred to a different line who promised to call back and they never would. We also received multiple emails from several Belvoir employees which became very confusing on who was our main point of contact and most of the time they were all useless. This office is full of people who don’t know how to do their job correctly and don’t have a clue what’s going on ever, it’s extremely unprofessional and when they are wrong it becomes the tenet's fault! I have been out of my house for over a month now and after being told two different time frames for when I would receive my deposit, which have both now passed, I still have had nothing from Belvoir with multiple emails ignored and being lied to on the phone. The office is a shambles and I would never recommend to any other students.
Hi Joanne, Thanks for the comments and points above. We always aim to try and ensure that each tenancy is managed as best as possible and all properties and presented ready for the tenancy. I can see communication with the team prior the tenancy starting which outlines the commencement and details of the tenancy, and refers back to conversations with yourselves and the guarantors. We will review the other comments and look at ways to ensure that communication is clear and concise. The team always aim to do the best job they can, and there are some factors which can delay matters and needing to review and discuss issues and details with the landlord. We take all comments and feedback on board, and thank you for taking the time to do so.
1/5
GoogleAVOID!! i have had a bad experience with Belvoir estate. in Brighton: they refused to refund a holding deposit and being so rude for a tent who have been clean& polite for 2 years in the flat. also the flat have been not perfect i tried fixing it ( Mandatory ) through the 2 years. consistently lying and giving excuses, and made me a trap for a reason beyonds me as client's control to steal my £1560 deposit. I won't recommend them to a any renter. They have a very bad letting agreement.
Hi Dina, Thanks for the feedback and comments. Whilst we acknowledge the points above, we would advise that the deductions and deposit payment was processed through the DPS which is one of the government back schemes and allows you to dispute and put forward reasons why you don’t agree. All deductions and costs were sent through and advised at the time, and you had the opportunity to discuss and use the dispute service if you did not agree. We always try to be fair and just in costs and deductions made, and there were costs outstanding at the end of your tenancy.
5/5
GoogleThe team at Belvoir have been incredibly helpful and personable over the duration of our tenancy which has spanned for the last couple of years. They’ve always been quick to answer any questions and queries we may have had, and we’ve been so grateful to how patient they’ve been dealing with 4 students! Special thanks to Nathan who has been a godsend. Cheers guys!
Thank you again for taking the time to let us know how we did. We hope to be of service to you again in the future. Best wishes, Belvoir Brighton and Hove
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Belvoir's Brighton and Hove office has 432 reviews across two platforms: 422 on Google, 10 on Direct reviews.
Belvoir Brighton and Hove is rated 4.3 out of 5 across all 432 reviews, and 4.3 out of 5 on Google from 422 reviews.
Belvoir Brighton and Hove, 119-20 Western Road, Brighton and Hove, BN3 1DB.
