Trusted Agent profile · Brighton and Hove
Verified
★★★★★
432 reviews across 2 platforms
119-20 Western Road, Brighton and Hove, BN3 1DB
Part of Belvoir, see every office.
Belvoir's office in Brighton and Hove, at 119-20 Western Road, is rated 4.3 out of 5 across 432 reviews on two platforms, including 422 Google reviews rated 4.3.
Established in 2015, Belvoir Brighton & Hove has been locally owned and operated, offering a wealth of experience and a deep understanding of the Brighton & Hove property market. Over the years, we have built a reputation for providing professional, reliable, and personalised service to our clients, whether they are selling, letting, or investing. Our friendly and knowledgeable team is dedicated to delivering tailored advice and seamless support, backed by the strength and resources of a trusted nationwide network. We take pride in helping our clients navigate the property market with confidence and ease.
Every review we hold for the Brighton and Hove office, from every platform, shown as written. First names only.
5/5
GoogleRecently, I communicated with Miss Charelle Treurnich, the Property Manager at Belvoir, Brighton, regarding the renewal of our rental contract. I found Belvoir to be a fantastic company! They made a complex process simple and stress-free, and I want to highlight the excellent support I received from Miss Charelle Treurnich. The contract itself was perfect. I will definitely use their services again in the future! Thank you. Md Jihad Miah
1/5
GoogleWe travelled down from London with our dog to view a rental property just to be greeted with "I'm not sure if my colleagues mentioned but this property doesn't allow pets" also " you should've asked before coming if the listing is pet friendly"...as you can see by the attached images, the listing mentioned otherwise.... Pretty disappointed by the lack of attention here. Anyways, back to London. Thanks for wasting our time.
Hi Dustin, Thanks for the feedback here and sorry to hear of such a situation. There was clearly some error made and can only apologise as such.
5/5
GoogleGreat Service and support from Ellysia and the team for moving in to new flat in Hove. Thank you very much! :)
Hi Dean, Firstly, we would like to wish you well in your new home, and hope you have settled in! It is also good other that the process went well and was a positive experience for you. It is brilliant to hear that Ellysia was so supportive during this process.
5/5
GoogleI had a great experience becoming a tenant with Belvoir. In particular, Natalie did a great job at managing the whole process and answering all my questions promptly. I’m now fully moved in and it went as smoothly as one can hope. Thanks Natalie!
Hi Manuel, It is great to hear that your move in went well and wish you all the best in your new home. It is also brilliant to hear that Natalie was so helpful throughout the process- we know how stressful moving can be! Anything else, please let us know at anytime.
5/5
GoogleExcellent tenancy management. We rented a flat for three years, and they responded quickly every time we raised any concern. Inge managed our end-of-tenancy process smoothly and efficiently!
Hi Bourakkadi, Thank you for your wonderful feedback! We’re thrilled to hear that you had an excellent experience with our tenancy management and that Inge was able to assist you so effectively. Our team is committed to providing responsive and efficient service, and we appreciate your kind words. Wishing you all the best in your future endeavours!
5/5
GoogleCharelle has been so helpful and amazing, even whilst there have been a number of issues regarding the property and moving in. Highly appreciate her.
4/5
GoogleInge as our property manager has been invaluable since we moved in. She is very proactive, communicative, and clearly determined to meet our needs since moving into our new apartment. We feel well-supported.
Hi Pearse, Thank you for your kind words and the fantastic 4-star review. We're delighted to hear about your positive experience with Inge. It's our priority to provide a supportive and proactive service, and we're thrilled to know we've succeeded in making your move smooth. Welcome to your new apartment, and remember, we're always here should you need anything else!
5/5
GoogleCharelle was very helpful with every step of the rental process and very quick to help with any issues that may come up.
5/5
GoogleThank you for sorting out our accommodation easily especially Miss Charelle was so amazing and helpful
5/5
GoogleNatalie has been incredibly reliable and helpful with all my queries. Fantastic service, thanks a ton!
1/5
GoogleAvoid - had no heating or hot water for a month, rented two houses on two occasions which were filthy when I moved in, plasters, hair, Food left in kitchen, mould, broken cupboards, fridges, boiler, Illegal oven, overgrown garden. Could never get through to any agents over the phone or via email, the were rude and dishonest, at the end of our tenancy we were wrongly changed and I spent 6 months chasing it up.
Hi Emelia, Thanks for the comments and feedback on this. I can see that there have been multiple email threads and conversations on various matters with the team, so don't believe there was ever any issues getting through or discussing points and maintenance. Whilst I understand things may not have gone as well as you would have liked, I can't see where we have been dishonest or failed to communicate the checkout and deduction process. I will look at how we can do better moving forward, and the points regarding the the alleged condition of the property. Many thanks for the feedback- it is always important to us.
5/5
GoogleI recently moved into a new flat using the agency. They were so helpful with sorting everything out and keeping me informed about the progress. They also were extremely quick at answering any questions that I had. Thank you belvoir for everything, especially Amber! P.s we loved the card you sent when we moved in 😊
Hi Amanda, we are very happy to have provided you with such a positive experience! Please let us know at any point if we can do anything else.
5/5
GoogleSadiya Uddin was an absolute pleasure to engage with as a tenant looking to rent a property in Hove. I would have no hesitation recommending her.
Hi Lana, Great to hear such positive comments and the feedback on Saidya. Brilliant to hear that she was so helpful and supportive. Please let us know at any point if you need anything else.
5/5
GoogleWow fantastic, fast, friendly & professional thorough service from Shannon when I needed a last-minute landlord checkin conducted for me! Really recommend her - she saved my bacon when I was let down by another! 5 star!
Dear Caroline, Thank you so much for your glowing review! We're thrilled that Shannon was able to assist you swiftly and professionally with your last-minute landlord check-in. It's wonderful to hear that we exceeded your expectations and were able to be there when you needed us. Your recommendation is greatly appreciated, and we look forward to being of service to you again.
4/5
GoogleGreat experience with the Belvoir team. Really paid attention to details, very professional and prompt replies, and it's a thumb up for me. Bravo guys, especially Tegin and Freya. Thanks for helping us secure a beautiful home in Hove.
Hi Naomi, many thanks for leaving the review and comments about the service received from Freya and Tegan. It is great to hear that the service level has been really positive. Please let us know if you need anything else during your tenancy.
5/5
GoogleInge was lovely and managed to deal with my maintenance issues in a prompt manner…:)
5/5
GoogleI've just rent the property from Belvoir the agency is one of the best I've deal with. My agent Jessica was very helpful,quick respond for the emails and messages always there to help very friendly and professional. Highly recommended !!!Thank you one more time.PositiveResponsiveness, Quality, Professionalism, Value
Hi Magdalena- Many thanks for the positive reviews and comments. This is great to hear and really pleased that Jessica was so helpful over this period. We hope the move went well, and please let us know if we can help anymore.
5/5
GoogleA helpful and responsive managing agent company. My lead agent, Inge Rauch, has been extremely helpful, resolving issues in short order and invariably following up, whether it’s a main building issue or unique to my flat. Super friendly and extremely knowledgeable nothing is too much trouble for her. All in all a refreshing change from previous managing agent experiences in Brighton/Hove and Highly Recommended.
1/5
GoogleHaving made a booking a week ago to view an apartment, and after calling them to advise this was too long, they went and accepted an offer from someone else days earlier, and told me 1 hour before. Complete waste of time, however, judgeing by the number of one star ratings and the many dire issues within this company, it was probably my luck that I didnt rent with them after all.
Hi William, Many thanks for the comments and points above. I appreciate the frustration and how difficult it can be when properties are let agreed after viewings have been booked in. I can see from our system that you registered on the 13th of November 2023 which is when you booked the viewing for the 18th of November 2023, which was 5 days away. From the email and cancellation confirmation I can see that you were advised and confirmation of the cancellation was sent out at 10:11am when the viewing was booked in for Midday, with nearly 2 hours notice. My colleague also called you first to advise and offer alternative properties. Again, I know that thesis disappointing but believe we tried to notify at the earliest opportunity and communicate as best as we could. We take all reviews and feedback very seriously and all constructive comments are always looked into to resolve matters moving forward.
5/5
GoogleBelvoir have been amazing during this entire process. I cannot praise Langton Mavuka enough. He has been professional and helpful during the entire sales process, which hasnt been an easy one. I have had dealings with quite a few agents over the years and this is the best service I have had. Highly recommend them.
Hi Alison, Firstly, congratulations on the sale and we wish you all the best! It is great to hear such comments and means a lot to Langton to receive such feedback. It is always important for us to offer support and value, and pleased that this was a positive experience for you! We will be here if you need anything in the future.
4/5
GoogleBelvoir have generally been very helpful and quick to respond to any issues or queries. Charelle, our property manager is great, and I can alway rely on her to get back to me quickly.
Dear Erin, Thank you for your kind words and the 4-star rating! We're delighted to hear about your positive experience with Belvoir and the exceptional service Charelle has provided. Your satisfaction is our top priority and we're always here to support you. Looking forward to continuing to exceed your expectations. Best wishes, Belvoir Team
5/5
GoogleWe have had Natalie as our account manager for a couple of years now and she is always so helpful and friendly. We couldn’t ask for a lovelier service 😊 …
Hi Katherine, many thanks for taking the time to leave such feedback and lovely comments about the service recieved from Natalie. This will really mean a lot, and will make sure this is passed on to her! We will be on hand should you need anything else.
4/5
GoogleBillie was very helpful and easy to talk to. We felt comfortable asking all our questions and we knew we were in good hands throughout the process. Our questions were answered promptly and truthfully, and we appreciate everything the Belvoir team did for us.
Hi Milly, Many thanks for the positive feedback on Belvoir Sales and Lettings, and in particular Billie. It is great to hear that She has provided a fantastic level of service for you.
5/5
GoogleVery polite and helpful team, I had a lot of help securing my first flat from my property manager Ina, I'm very happy with the service provided and would deffo recommend to a friend.
Hi Nacho, Many thanks for taking the time to leave the review and comments about Ina and how supportive she was with the move. It is great to hear that things went well, and want to wish you well in your new home. All the best!!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Belvoir's Brighton and Hove office has 432 reviews across two platforms: 422 on Google, 10 on Direct reviews.
Belvoir Brighton and Hove is rated 4.3 out of 5 across all 432 reviews, and 4.3 out of 5 on Google from 422 reviews.
Belvoir Brighton and Hove, 119-20 Western Road, Brighton and Hove, BN3 1DB.
