Belvoir Brighton and Hove reviews

★★★★★ 1/5

Google

Belvoir is an awful agency with unhelpful agents. The only person that deserves any recognition for good work is the accounts manager, who was always polite and communicative. The house we moved into last year was mouldy, dirty, dusty (although it had been stated a full clean was done) with missing and broken furniture. These all took moths to replace/fix, with shocking communication and complete lack of care. Some items were never even fixed, such as a broken stovetop that tripped all our electricity whenever it was used. My housemate was ill constantly from the black mould in her room, despite constant emails, belvoir never bothered to do anything about it. One of the agents ignored us for weeks (never actually got back to us, I had to speak to the accounts manager). The whole process including the agent was very unprofessional. We didn’t get our deposit back for just under a month, and when I called and emailed I was completely ignored and told “well we have loads of other tenants to think about” as if receiving back our £500 deposit was irrelevant. After emailing weekly asking for an update, I was told that her emails had somehow been deleted, so all my effort to get any answer was useless anyway. I am certain they just couldn’t be bothered to answer us. All I wanted was some communication or an update. When I would recommend looking for ANY other agency.

Olivia · 1 January 2023

★★★★★ 5/5

Google

We originally bought our flat from Belvoir in 2019 and proceeded to sell it with them again in 2022 as we had such a lovely experience with them the first time. Wai, Abbie and everyone at Belvoir made selling our property really easy and stress free, to say they were super helpful is an understatement - they could not have done more for us, always going the extra mile and definitely above and beyond what you would expect from an estate agent. They were always at the other end of the phone and contactable, even after office hours if we needed! They would step in and speak with our solicitors when needed to help keep things moving and explain things in language we could understand. They even came round for the surveyors report to be done when I was unavailable last minute. The other thing I found amazing was the relationship they kept up between us and our buyer - meaning we had transparency throughout without relying on solicitors for updates. I really cannot put into words how highly I would recommend Belvoir. I have also been recommending them via word of mouth and have had nothing but glowing reports from others too!

Lauren · 1 January 2023

★★★★★ 5/5

Google

Lottie and Langton provided excellent service in helping me buy my first property. I was consistently provided with updates, I never had to chase them for information. They were supportive, transparent, and empathetic through each stage and also had a good communication relationship with the solicitors. It has been such a difficult market during the last year and they did everything possible to help me complete.

Sarah · 1 January 2024

★★★★★ 5/5

Google

In 2022 I was introduced to Belvoir (Hove) by a friend having been very disappointed with previous estate agents who had managed my flat for many years. I renovated the flat with intention to sell. Despite finding prospective buyers the sudden mortgage hike made this difficult, so on advice from Belvoir I agreed to get tenants in. I have not had any issues since.

Benedict · 5 February 2024

★★★★★ 5/5

Google

Tegan was extremely helpful with initially showing me round my flat and more recently providing me with top quality service in delivering my rug. Very kind and a good guy

Henry · 1 January 2023

★★★★★ 5/5

Google

I would like to thank this distinguished office in renting apartments and a very special thanks to Beth Alexander for the excellent deal and help me often, I wish you more success and I was happy to do business with you ,best witches

Saleh · 8 January 2021

★★★★★ 5/5

Google

Really easy to work with, friendly and professional. Briony and the team at Belvoir got on and did the job of finding new tenants without any fuss. The first rent payment was also promptly forwarded on - nice not to have to wait too long!

Matt · 2 January 2020

★★★★★ 5/5

Google

Fantastic service from Wai, Nathan and Lizzy and the team who’ve been managing the letting of my property for the past 2 years and also the sale this summer. Always lots of communication from the staff and hard work ethic to get things done. Many thanks all.

Marc · 2 January 2019

★★★★★ 5/5

Google

Inge dealt with my issue efficiently and responded to emails quickly. Thank you

Karen · 26 November 2025

★★★★★ 5/5

Google

Locked myself out of my flat because my key fell out while on a run. I had nothing with me to even provide insurance while they lent me a copy of their key, but everyone in the office was very nice in helping me sort it out quickly. Non-judgemental and efficient attitude, especially from Charelle. Thank you!

Simon · 29 July 2025

★★★★★ 5/5

Google

I cannot recommend Belvoir highly enough. I approached Wai with regards to renting my property and within a couple of days they found a very good tenant. I was very impressed with both Wai and Nathan's efficiency of communication and the extra effort given to explain everything to me as it was my first time renting a property, making it a very easy and stress free process. I do not normally leave reviews on products/services, however I was so impressed with the service I have received I feel it is the least I can do as a thankyou!. Much appreciated Belvoir for all your help!

James · 2 January 2017

★★★★★ 5/5

Google

We acquired an apartment through Belvoir and we were managed by Nathan Crombie. He was SO quick to answer our emails whenever we needed anything. And if anything needed fixing in the house Nathan would have someone dispatched immediately to solve the problem. Since we have moved countries, Nathan and his team have even taken the time to write us references in able to help us let properties abroad. They are complete professionals and I was so impressed through the 2 years we lived there. I really couldn't recommend them highly enough!!!

Brady · 2 January 2017

★★★★★ 5/5

Google

Very thorough, very efficient. Been very happy with the smoothness and communication of the whole moving process.

Joe · 2 October 2025

★★★★★ 5/5

Google

I found Belvoir Lettings through personal recommendation. Chris came to meet me, and gave a tailored professional service for leasing my house in Brighton. The photos were fabulous, it was advertised on-line, and the viewings began to pour in. Chris checked that every one of the tenants were suitable with me personally before viewings commenced. I had the choice of who would rent my house. Chris, Debbie, Craig and the team in Brighton handled the rental & guarantor process very promptly and efficiently, and continue to handle all queries from both myself and the tenants in a professional and timely manner. Due to circumstances beyond my control, my house is available for lease for another year now, and they have pro-actively marketed it, and found new tenants very quickly. And their fees are very reasonable! I would recommend Belvoir Lettings to anyone in the Brighton area who wishes or needs to rent their property with peace of mind.

Marianne · 3 January 2015

★★★★★ 5/5

Google

We've just moved into a property with Belvoir and they have been really helpful at every step of the process. We had some back and forths with the contract and the furnishing status of the property and they were fast and communicate to solve. Tate McCarthy has been especially great, and the welcome box we received on moving in was lovely.

Elise · 1 January 2024

★★★★★ 5/5

Google

I spoke to one of your colleagues called Namphet about wanting to find properties to rent and may I say she was an absolute angel. She was able to talk me through everything and at the end of it I felt as if she answered all of my questions to its fullest extent. A great team that they have there.

E · 1 January 2024

★★★★★ 5/5

Google

Can't recommend these guys enough! Langton and Wai looked after my sale, after an exceptionally disappointing experience with Purplebricks (stay away). Reinforcing that traditional estate agents are very much the way to go. They went above and beyond to ensure the sale went through and the great communication helped ease a bit a stress! Overall, really impressed with Belvoir.

Tom · 1 January 2024

★★★★★ 1/5

Google

I really wouldn't recommend! they turned up to our property for an "inspection" after we had not confirmed this with them. Estate agents are to give you 24 hours warning however they did not, and when told that morning they couldn't come round, they did anyway! They really have no respect for their tenants, not to mention the countless other issues we had that took months to sort out. We've been there about ten months and there is still mould around the house they don't seem to think is an issue. I say poor value as I really shouldn't be paying this much rent for a mouldy house.NegativeResponsiveness, Quality, Professionalism, Value

Eddie · 1 January 2022

★★★★★ 1/5

Google

I had brief dealings with these guys as I put myself forward as a potential guarantor for the proposed tenancy agreement that my close friends were supposed to be signing up to though Belvoir. I can honestly say that I found myself involved in the most bizarre and mis-managed property lettings situation imaginable. Belvoir strung the proposed tenants along for weeks, leading them to believe that they were to be able to move into a flat in Hove for which they provided a move-in date. Less than 24 hours before the move-in date Belvoir pulled the plug, essentially leaving my friends homeless (as they had already given notice on their existing rental properties), out of pocket and in an extremely stressful situation. The whole process was a complete shambles, not least the request for a 2nd guarantor (for which I put myself forward) less than 48 hours before the move-in date. I emailed Belvoir requesting clarification on the exact liability and terms of the guarantor agreement and they failed to answer any of my questions in their response. This coincided with the referencing agency somehow making a mistake with the reference details of the first guarantor who exceeded the guarantor criteria but the reference stated otherwise. To top it all off, with less than 24 hours until move-in day, Belvoir stated that they would have to put the process ‘on hold’ but then immediately proceeded to put the properly back on the market, all whilst still being in possession of the original proposed tenants’ holding deposit. They didn’t even offer to help them find an alternative property that might be on their books. I know all this through my involvement as a proposed guarantor and because I was called upon by my friends to help and support in what has been a terribly traumatic experience for them. All in all it is clear that Belvoir have been grossly negligent and I have already encouraged my friends to go to great lengths to formally report this incident and file official complaints regarding their awful experience to all appropriate channels. I would strongly advise that anyone looking to rent a property in Brighton and the surrounding area avoids this company.NegativeQuality, Professionalism

Tom · 1 January 2022

★★★★★ 5/5

Google

I couldn't of asked for more. From start to finish they were professional and responded fast to any questions or enquiries I had, providing the correct information and answering all the questions I had asked. Once I started looking to let a property I had a few different agencies I was in contacted with but decided to go with Belvoir as they were the most helpful and always responded or contacted me back straight when needed. I have had bad experiences with agencies before and did not want this to happen again and can happily say this didn't happen with Belvoir. The progress was fast with steady communication on the steps I needed to take to make my move in date. I would highly recommend them and will definitely be using them again in the future. Thank you guys for all your help.PositiveResponsiveness, Quality, Professionalism, Value

Nicole · 1 January 2022

★★★★★ 1/5

Google

Moved into a flat which had problems after problems, the flat is open to any workers invited by the company without letting reisdents know. Asked for answers and the company are not ever able to provide them, untrustworthy and dishonest

Natalie · 1 November 2024

★★★★★ 5/5

Google

Im very happy with the service from Chris and his team at Belvoir lettings Hove. They are professional, courteous, and efficient. They found my tenants very quickly and I am very happy with them. When I asked for a copy of the signed tenancy agreement some two years later it was emailed back almost immediately for which I was most grateful. They would definitely be my first port of call should I require new tenants.

Rae · 3 January 2015

★★★★★ 5/5

Google

Charelle had been absolutely helpful for sorting out my accomodation logistics. Really happy with her services.

Fletcher · 20 August 2025

★★★★★ 5/5

Google

Josh has been fantastic throughout the whole process, which only took a week from first viewing to having all our stuff moved in. So responsive and a pleasure to deal with, thank you for all your help!

Holly · 9 February 2020