Trusted Agent profile · Brighton and Hove
Verified
★★★★★
489 reviews across 2 platforms
119-20 Western Road, Brighton and Hove, BN3 1DB
Part of Belvoir, see every office.
Belvoir's office in Brighton and Hove, at 119-20 Western Road, is rated 4.3 out of 5 across 489 reviews on two platforms, including 479 Google reviews rated 4.3.
Established in 2015, Belvoir Brighton & Hove has been locally owned and operated, offering a wealth of experience and a deep understanding of the Brighton & Hove property market. Over the years, we have built a reputation for providing professional, reliable, and personalised service to our clients, whether they are selling, letting, or investing. Our friendly and knowledgeable team is dedicated to delivering tailored advice and seamless support, backed by the strength and resources of a trusted nationwide network. We take pride in helping our clients navigate the property market with confidence and ease.
Every review we hold for the Brighton and Hove office, from every platform, shown as written. First names only.
5/5
GoogleThe most professional agent I saw during a frenetic day of property viewings in Brighton was Wai from Belvoir. He gave me all the information I needed and I haven't felt hassled once! 10 out of 10 from me.
Thank you for your kind words and this wonderful review!
5/5
GoogleBelvoir have been fantastic, finding us a tenant within a week, calmly and easily. The property had previously been on the market for two months elsewhere. Nathan and his team are friendly, highly efficient and very accessible. Highly recommended.
We appreciate your positive review about your recent experience with us!
5/5
Googlegreat service and Friendly team whom always deal with any issues.
Hi Brandon, Thank you so much for your five-star review! We're thrilled to hear you've enjoyed our service and found our team friendly and responsive. Your satisfaction is our top priority, and we're always here to help with any issues you may have. We look forward to continuing to provide you with great service. Thanks Belvoir Brighton and Hove
5/5
GoogleWe are currently renting through Belvoir and dealt with Jessica through the entire process. She was very helpful, friendly and efficient and responded quickly to any queries we had. Thanks!PositiveResponsiveness, Quality, Professionalism
Hi Jonathan, we are so happy to read such a great review about Belvoir Brighton and Hove! We are always more than happy to assist you if anything else comes up. Take care!
3/5
GoogleI'm not with them but they've recently acquired homelets, an extremely poor agency, to their roster. Homelets dealt with horrible student properties and provided a service to match so I would avoid renting as a student with them like the plague as well as the staff members they may have kept on. I'm sure their sales and rental teams (other than the one person who cancelled a viewing we travelled 100 miles for 10 minutes before it happened because they "couldn't find the keys") are great otherwise but homelets and their staff shouldn't be off the hook just because they rebranded, it was the people behind the name that were the issue and if they're still present I'm sure said issues will continue.
HI Joe, Thanks for the comments above. We have indeed taken over from Homelets, which does include taking over from the management team. As you would have no doubt have seen we are different agency who has acquired their business. I would be happy to discuss the above with you and understand what the issues were, so firstly we can resolve them and then look to ensure they don't occur again. Please contact the office so we can talk through matters- 01273 311077.
2/5
GoogleBelvoir have been very slow to deal with problems we have reported as tenants (e.g. an issue with a door in our house was reported 4 months ago yet has not been fixed yet, my flatmates windows letting water in during the rain, mould in the bathroom, poor insulation, the list goes on). There are clearly some communication issues at this agency. For instance, our house has been advertised as furnished despite the fact that all tenants procured the furniture ourselves. Prospective tenants turn up to view the property without current tenants being notified. When we are consulted about such viewings, nobody turns up! It seems that agencies such as Belvoir are quite happy to ignore the requests and concerns of students, even when repeatedly notified. It would be nice to get a better service and more support from Belvoir.
HI Harry, thanks for the comments above. As you know since taking over from the previous agency there have been a lot of maintenance issues to pick up on and fully understand the frustration this must cause. We aim to ensure that the same level of service is given to all of our clients, whether it is a student property or not. I would be happy to discuss this with you further if you can call me on in the office. We always aim to take feedback on board so would be happy to look at ways to improve to prevent this happening again.
5/5
GoogleSince renting with Belvoir, they have resolved all of our issues within hours - sent someone round to reseal our bath the next day, quick responses first thing in the morning. Excellent service and big shoutout to our property manager Inge who has been wonderful throughout!
5/5
GoogleI got an incredible service from Belvoir whenever we needed it, especially from Briony. She quickly solved the problems. She is an excellent problem solver. So positive and helpful. A very special thanks to Briony.
Hi Pervin, thanks for leaving the feedback on the service you have experienced. These reviews mean a lot to us and is great to hear that Briony has been especially helpful.
5/5
GoogleGreat service from Belvoir. I recently rented a flat with Belvoir and the whole process was smooth and easy. Special thanks to Emma who was very professional and really helpful. Strongly recommend Belvoir. Many thanks
We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out to us if there's anything more we can do!
5/5
GoogleGreat service, thanks charelle for all of the help!
Hi Tyler, Thank you so much for your five-star review! We're thrilled to hear you received great service. Charelle and the team are delighted to have been able to assist you. Should you need any more help in the future, please don't hesitate to reach out. Best wishes, Belvoir Brighton and Hove
5/5
GoogleJames Ellis, has been professional, polite and considerate throughout and is a true asset to Belvoir. Clearly a young man with a bright future ahead of him.
Many thanks for taking the time to leave the review and the wonderful comments about James! This is great to hear and really pleased that you have had such a positive experience! We will pass the comments on to James, which I know he will be incredibly pleased to hear. If you need anything from James, or any of the team, please let us know at any point!!
5/5
GoogleNathan & Faye have been fantastic helping me find a property to rent, don’t go anywhere else in Brighton if you want 5 star service
Hi Gavin- Thanks for the comments and review! Great to hear the feedback on the team and that you have received a positive experience with the team!
5/5
GoogleWould recommend Belvoir, really helped with the move - Inge rauch has been really helpful and got things moving and completed. Really good communication and as i have anxiety made moving a little more easier … even with some bumps in the road - fast responses and resolutions
5/5
GoogleNathan has been brilliant help all the way through this process, really easy and clear to communicate with and I'm very happy with how everything has turned out. Definitely made the right choice going with Belvoir.
We are so happy to read such a great review about Belvoir Brighton and Hove! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
5/5
GoogleThe Belvior ladies in the Residential Team - Shannon, Tate, Nam, Sadiya and Ellysia are all so helpful! They all work closely together making the team work well and they are all very knowledgeable on their properties. I would recommend renting through Belvior, a fab company and a great bunch of ladies!
Hi Andrulla, Thanks for the comments and great to hear that it has been a positive experience working with the residential team!! They always aim to ensure that we deliver and exceptional level of service, so is always really rewarding to know things went well.
5/5
GoogleAbbie was fantastic throughout the purchase of my new property, I couldn't be happier with the service.
Hi Jack, It is great to see that Abbie provided a great experience and is always good to hear. I will pass this on to Abbie and we would like to wish you all the best. If you need anything else, please let us know.
5/5
GoogleSadiya was always quick to reply, super friendly and Belvoir were generally really great to deal with.
Hi Bibi- Many thanks for the review and comments on Sadiya. Great hear that things went well and you received a positive experience.
5/5
GoogleBelvoir have been very easy to deal with when renting our new property. We have been dealing through Caroline and she is excellent, always quick to respond and makes things black and white, making moving in that bit easier. When we have any issues with the flat (eg. Maintenance) the issues have been sorted through Belvoir very promptly. A great estate agency, And cheers again Caroline for making this process that bit easier for us. James & Lauren.
Hi James and Lauren, thanks for taking the time to leave this positive review. It really means a lot to us and I know Caroline will be incredibly pleased to hear the positive comments. We wish you all the best and will be on hand if you need anything else.
5/5
GoogleWe had a really smooth move. Everything was able to happen very quickly, from getting a viewing of fhe property to moving in. Billie was great.PositiveResponsiveness, Quality, Professionalism, Value
Hi Hannah, Thanks for the positive review and feedback on Billie. It is always very positive to hear about how well the team are doing and we really appreciate the positive comments. I will make sure I pass this on to Billie. Please let us know if you need anything else.
5/5
GoogleSo I feel obliged to write a review because as of two weeks ago I am now living in an unbelievably lovely and spacious studio flat in central Hove and I couldn't be happier! Emma, Bryony and all the team at Belvoir were so helpful and friendly towards me and conducted themselves so professionally and diligently in helping me find such a wonderful home and for also organising an introduction at the flat with my attentive, kind and welcoming new landlady! Many thanks, Ben p.s thank you for my lovely card by the way!
Hi Ben, thank you so much for your positive comments about Belvoir Brighton and Hove! It was a pleasure working with and so pleased that the move went well and that you are enjoying your new home!
1/5
GoogleWhy as a seller or a buyer would you use this agency. They confirm in writing an appointment to view, you drive all the way from ascot. No one turns up so when you call the team say oh wasn’t me we don’t have this booked in! So we suggest coming back at 1:30pm but oh we close at 1pm Forget the fact we confirmed and you drove one and half hours to get here. Great service belvoir to both your sellers and buyers, we also love the team work ‘it wasn’t me’ seems a pretty weak response. Good luck you will need it
thanks for leaving the feedback. It is important fir us to always look for ways to improve, especially when things haven't gone as well as we would intend. This situation should certainly not have happened and unfortunately there was a mix up in the calendar when booking this viewing in. My colleague tried to look at alternatives but unfortunately was not able to find another suitable time due to yourselves having other viewings booked and us having other viewings as well. I can only apologise for this situation and can assure you we are looking at ways to ensure this doesn't happen again.
5/5
GoogleI always thought of letting agencies as messengers meant to deliver a certain type of services, and that's it. But Lizzy was a friend in need when my fiancé and I were searching for a cosy flat. She was up and about and got us not an apartment, but a home. And matched us with a super friendly landlord too - a detail that always comes in handy.
5/5
GoogleFlat manager is Charelle Treurnich, her responses were quick and professional
Thank you, Lu Ca, for your five-star review! It's a pleasure to hear about your positive experience with Charelle. We pride ourselves on prompt and professional service, and your feedback reaffirms our commitment to this standard. We're here for any future property needs you may have!
5/5
GoogleCharelle at Belvoir has been super helpful with all our queries.
Dear Hana Mary, Thank you for your kind words and 5-star review! We are thrilled to hear that Charelle has been able to assist you effectively. At Belvoir, we strive for excellence in client service, and your feedback is truly appreciated. If you have any more queries, we are always here to help. Warm regards, The Belvoir Team
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