5/5
GoogleWe are extremely happy with the service provided by Belvoir and especially Ms . Charelle Treurnich who helped us with each and every process and made us very relaxing and easy .
Trusted Agent profile · Brighton and Hove
Verified
Belvoir Brighton and Hove reviews
★★★★★
489 reviews across 2 platforms
119-20 Western Road, Brighton and Hove, BN3 1DB
Part of Belvoir, see every office.
Belvoir's office in Brighton and Hove, at 119-20 Western Road, is rated 4.3 out of 5 across 489 reviews on two platforms, including 479 Google reviews rated 4.3.
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About Belvoir Brighton and Hove
Established in 2015, Belvoir Brighton & Hove has been locally owned and operated, offering a wealth of experience and a deep understanding of the Brighton & Hove property market. Over the years, we have built a reputation for providing professional, reliable, and personalised service to our clients, whether they are selling, letting, or investing. Our friendly and knowledgeable team is dedicated to delivering tailored advice and seamless support, backed by the strength and resources of a trusted nationwide network. We take pride in helping our clients navigate the property market with confidence and ease.
Reviews
Every review we hold for the Brighton and Hove office, from every platform, shown as written. First names only.
Google1/5
GoogleBelvoir have not replied to our important emails or answered calls regarding our bills. We have been waiting for around a month and not been given any help, quite disappointed.
Agent replied · 31 December 2024
Hi Tara, Many thanks for the feedback on this. This is something that we do try and help and do our best to assist with. With third parties and utility suppliers, it is not always easy our end to get prompt answers and updates. We will take these comments on board and look to see what we can do to prevent similar matters arising.
5/5
GoogleDo not go anywhere else. Belvoir break the mould when it comes to customer service - outstanding. Wai enabled our sale as Covid 19 took hold. Nothing was too much, everything we asked for (most of it outside the remit of an Estate Agent) Wai and Belvoir did. If there were an Oscar for best Estate Agent, Wai and Belvoir Brighton and Hove would be the winners.PositiveResponsiveness, Quality, Professionalism
Agent replied · 31 December 2024
Hi Gary, Thanks for taking the time to leave the review. It is great to hear such a positive experience and it has been our pleasure working with you. If you need anything else in the future, please let us know.
5/5
GoogleI want to express my gratitude for your exceptional property management services. Your professionalism and attention to detail have made a significant positive impact on my properties. Thank you for your dedication and proactive approach, I truly appreciate the excellent service.
Agent replied · 31 December 2024
Hi Moez, Thanks for the positive comments and taking the time to leave the review. We wish you all the best in your new home and will be on hand if you need anything in the future.
5/5
GoogleBelvoir has full management of two rental properties for me. From finding tenants to managing the property, I have found them to be excellent. Their staff are always happy to help and offer a more personal touch compared to other bigger agencies.
Agent replied · 7 January 2025
Hi Helen, Many thanks for taking the time to leave the review and comments on the team. It has been great working with yourself over the past few years, and is brilliant to know that you have been happy with the communication and service level from the team. We always want to be as personable as possible and it means a lot to know that our clients are happy!! Look forward to working with you over the next few years! Speak soon.
5/5
GoogleThe team at Belvoir Brighton and Hove are absolutely brilliant! I bought a property in Hove to let out and this team found me a tenant and walked me through the process of what I had to do. Nathan and Lizzy solved every problem that came my way I would highly recommend working with the Belvoir Brighton and Hove team!
5/5
GoogleHighly satisfied with the prompt, professional and friendly service they give ! All the staff go out their way to respond to our requests to the best of their abilities ! Highly recommend, such a great estate agents !
Agent replied · 31 December 2024
Hi Rees, Many thanks for the comments and taking the time to leave the review. It means so much to the to get such comments as they work so hard to deliver a great experience! We look forward to working with you and wish you all the best in your new home.
1/5
GoogleOur experience with belvoir agency was very disappointing. Despite following all protocols and communicating issues, we received no helpful response and had a large portion of our deposit unfairly withheld. I do not recommend their services.
4/5
GoogleI have been dealing with Tom at Bellvoir and it has been a great experience. He is keen to assist, available to answer questions and very quick to reply to emails and calls. He has also personally addressed any issues with my move even when he has not been accountable for these. I've enjoyed working with him and look forward to doing so again in future.
Agent replied · 7 February 2025
Hi Daniel, we appreciate your positive review about your recent experience with us! That's great feedback on Tom and is always good to hear the positive feedback. Hope you enjoy your new home, and as always, if you need anything, please let me know.
5/5
GoogleVery good experience and swift move in with minimal complications. Great team especially Jessica Johnston.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 7 February 2025
We ap Please don't hesitate to reach out to us if there's anything more we can do! preciate your positive review about your recent experience with us!
5/5
GoogleAll of the Belvoir staff are polite and honest. Their honesty marks them out from other agents and businesses. Nothing is too much trouble and is always faced with good grace. Good old fashioned customer service with a smile, it's pretty rare these days - but Belvoir have it in abundance. WELL DONE!
Agent replied · 31 December 2024
Hi Sean- thanks for the comments and review. We take a lot of pride in being upfront and honest in our communication and building a trusted relationship with our clients. We look forward to continue working with you.
5/5
GoogleAfter a very stressful property search, Belvoir Lettings were incredibly helpful. Nathan found us a shortlist of properties, and helped us through every aspect of our search. Both Nathan and Wai responded quickly and professionally to any questions that we had, and were on hand when we moved in when we needed anything. I would definitely recommend them.
5/5
GoogleI am so pleased with Belvoir. Wai is very friendly, and always answers my questions quickly and efficiently. The service I received was very personal, and I am confident that whilst I rent out my flat, I can be rest assured that Belvoir will find good tenants and take care of everything so I don't have to worry.
5/5
GoogleSo great working with these professionals - extremely responsive, knowledgeable and approachable. Would highly recommend.
Agent replied · 17 February 2025
Hi Susie, thank you so much for your review! We are so glad you have had such a positive experience wih the team, and look forward to continuing working with you! ☺️
5/5
GoogleHelpful and efficient
Agent replied · 17 July 2025
Hi Victoria, Thanks for taking the time to leave a review and comments. It is great to know that Shannon has been very supportive with arranging matters for your property. If you need anything else- please let us know at any time!
1/5
GoogleWe haven't been able to get through to our letting contact for two weeks, we are lucky to even get them to answer the phone at all! When we can get through its only ever to an 'overflow' employee who is no help whatsoever!! Promised to ring back numerous times, but never have not even once...NegativeResponsiveness, Quality, Professionalism, Value
Agent replied · 7 February 2025
Hi David, Thanks for the feedback and we take the comments on board. We have an out of office overflow team to ensure we never miss a call and all messages and calls are taken and reported to the office. They are not office based and are there as an additional level to speak to customers when the team in the office are unavailable. I can see that when you moved out, there were emails and calls, with notes on the system to report as such. There was a delay with the deposit return, which as you know was an issue with the deposit scheme. I will speak to the team and pass the feedback on, which is a great way for us to learn and improve- all the best.
5/5
GoogleWe didn't have any problem with the agency at all. If there is any problem with the property, it's solved promptly and efficiently. Everyone is very professional and friendly. We don't have any complaints at all.
Agent replied · 31 December 2024
Hi Marketa, Thanks for the feedback and taking time to leave the review. Great to hear that things went well and you were happy with the service. Please let us know if you need anything else. Thanks
5/5
GoogleWe had a fantastic experience working with Charelle ! Professional, responsive, and genuinely supportive throughout the entire process. Highly recommend Belvoir, especially if you're lucky enough to work with Charelle!
5/5
GoogleOur estate agent Abbie Redman handled our house sale with efficiency and courtesy and made the whole process seem easy. I thoroughly recommend her if you want an intelligent, comunicative and diplomatic agent to assist your buying or selling. Well done Abbie and hope you had a great summer holiday!
Agent replied · 7 January 2025
Hi Christine, Thanks for the positive review and comments on Abbie. It is always great to hear that things have gone so well, and I know Abbie works really hard to deliver such a personal service. Wishing you all the best.
2/5
Googlethe house was run down and the agency did not do much to help. Also the boiler was broken despite the agency having sent in an engineer for maintenance. I attended up paying for the repair myself.
Agent replied · 31 December 2024
Hi Lucia, Thanks for the comments. We can only apologise that the property was not in the condition you would have expected. I am not sure on the boiler repair and would be grateful if you could let me know more about this. Many thanks
5/5
GoogleWould like to say that I’ve had a very positive experience with Belvoir and their team. Although I didn’t end up renting with them, their time, knowledge and consideration went a long way, and would definitely recommend!
Agent replied · 31 December 2024
Hi Lily, many thanks for the comments and it is great to hear that you had a positive experience even though you ended up renting elsewhere- Hopefully we can help in the future. We wish you well in your new home.
5/5
GoogleMy contact at Belvoir was Abbie - it needs to be said how lovely she is! Abbie definitely went above and beyond to help sort out some issues and pursue essential enquires on my behalf on numerous occasions - what a lovely lady and a pleasure to work with.
Agent replied · 31 December 2024
Thanks for the positive comments on Abbie!! Great to see that the serviced you received was of such a high level. It means a lot to Abbie and the team to get such positive comments. Always here if you ned anything else!
4/5
GoogleLottie & Langton both guided me through my property-purchase recently from start to finish. They were more than happy to answer all my questions and provide updates as soon as possible. Professional and helpful!
Agent replied · 31 December 2024
Hi Eamonn, Thanks for taking the time to leave the review on the sales team at Belvoir Brighton and Hove. Langton and Lottie are so happy to receive the positive comments and is great to hear that it was a positive experience! We appreciate that purchasing a property is never straight forward and lots of things can happen along the way, so is brilliant to know all went well! We all wish you well in your new home!
4/5
GoogleOverall, my experience from Belvoir was good. Charelle Treurnich, our property manager was always kind, helpful and communicated excellently with us which was much appreciated.
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