Trusted Agent profile · Brighton and Hove

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Belvoir Brighton and Hove reviews

4.3

★★★★★ Great

489 reviews across 2 platforms

119-20 Western Road, Brighton and Hove, BN3 1DB

Part of Belvoir, see every office.

Belvoir's office in Brighton and Hove, at 119-20 Western Road, is rated 4.3 out of 5 across 489 reviews on two platforms, including 479 Google reviews rated 4.3.

Google logo

4.3 / 5

479

Reviews on Google

This office

Direct reviews logo

4.5 / 5

10

Reviews on Direct reviews

This office

Reviews may appear on more than one platform.

About Belvoir Brighton and Hove

Established in 2015, Belvoir Brighton & Hove has been locally owned and operated, offering a wealth of experience and a deep understanding of the Brighton & Hove property market. Over the years, we have built a reputation for providing professional, reliable, and personalised service to our clients, whether they are selling, letting, or investing. Our friendly and knowledgeable team is dedicated to delivering tailored advice and seamless support, backed by the strength and resources of a trusted nationwide network. We take pride in helping our clients navigate the property market with confidence and ease.

Reviews

Every review we hold for the Brighton and Hove office, from every platform, shown as written. First names only.

5/5

Google

My boyfriend and I had the lovely Jess dealing with our enquiries, viewing etc and found her to be a very efficient and professional! Emails answered within minutes and always at the end of the phone! Very happy with both Jess and Belvoir as a whole!PositiveResponsiveness, Quality, Professionalism

Toria · 8 February 2021

Agent replied · 7 February 2025

Hi Toria, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Belvoir Brighton and Hove. We wish you all the best in your new home and hope the move went well. Anything, please let us know.

1/5

Google

Rude, not professional and not organized staff, very bad experience NOT recommend

Nouran · 12 July 2024

Agent replied · 7 February 2025

Hi Nouran, It would be good to understand the comments and situation better, as I cannot find you on our current client database. If you could please contact the office to discuss matters, and we can look at what happened and understand this comment better.

5/5

Google

WE JUST STARTED LOOKING FOR A NEW ACCOMMODATION AND OVERALL WE HAVE FOUND A WARM WELCOMING AND A PROFESSIONAL STAFF.

Gloria · 8 February 2024

Agent replied · 7 February 2025

Hi Gloria, Thanks for the feedback on the team and how helpful you have found them. It means a lot to the whole team and really goes a long way. If you need any help finding properties at any point, please let us know.

4/5

Google

Charelle Truernich​​​​ is the property manager and was very helpful.

Ken · 26 September 2025

5/5

Google

I was very impressed with Belvoir in a recent transaction where one of their staff went above and beyond to help resolve a situation. Even taking her laptop home with her to complete the job in her own time on a Friday night!! Cannot thank her enough.PositiveResponsiveness, Professionalism

Amanda · 1 January 2021

Agent replied · 31 December 2024

Hi Amanda, thank you for your kind review; and positive comments at Sophie. It's great to hear that one our lettings negotiators went above and beyond to help and resolve the issue. At Belvoir Sales and Lettings, we take a lot of pride in going above our customers expectations. If you need anything else, please let us know at any point.

5/5

Google

Belvoir Brighton & Hove take great care of the properties that they manage. They are a pleasure to deal with, everyone in the office is very helpful and they are super efficient!! We would not hesitate to recommend them.

Brighton · 2 January 2017

3/5

Google

Neither great nor bad. Communication is not good.

Olivia · 11 August 2024

Agent replied · 7 February 2025

Hi Olivia, Thanks for taking the time to live this review and comments. It is good to get feedback and look at ways we can improve our service and make things a smoother experience.

5/5

Google

Very polite, friendly and easy to deal with. Found excellent tenants and respond to any issues promptly.

Rachel · 5 February 2024

Agent replied · 31 December 2024

Hi Rachel, We appreciate the comments and you taking the time to do this review! Great to know that things have gone well with your new tenants and wish you all the best with your rental property. We would be delighted to help if you need anything else in the future.

5/5

Direct reviews

It was a pleasure dealing with Patsy and Matthew at Belvoir. They were professional, prompt, and helped navigate through the process of a property purchase with a minimum of fuss. I wouldn???t hesitate to work with them again if the opportunity arose.

Jim · 22 May 2024

5/5

Google

Belvoir were really great to deal with when we moved home recently. Letting process was quick, easy and professional. We had Jessica helping us every step of the way, and any questions we had she responded to super quickly which was really helpful!

Phil · 1 January 2021

Agent replied · 31 December 2024

Hi Phil, thank you so much for your positive comments about Belvoir Brighton and Hove! It is great to hear that Jessica able to help with all the questions in such a prompt and efficient way! if you need anything else, please let us know at any time.

5/5

Google

The flat I rented was new to Belvoir - but they have gone over double to make sure that everything they could do was done. Many thanks to Nathan for going that extra mile!

Joanne · 2 January 2017

5/5

Google

Belvoir have been really helpful whilst me and my partner find our first place together. They have been accommodating, and explained everything very clearly without trying to hide fees/pull the wool over eyes. They haven't minded me calling up every time I have a question and have always made me feel I am in good hands, who have a genuine care for the cause. Belvoir have completely driven themselves away from the notorious reputation of estate agents and are a lovely, efficient bunch of people. We have now found the perfect place and been supported every step of the way by the Belvoir! Would 100% recommend.

Ayshen · 2 January 2018

5/5

Direct reviews

We're always keen to help , the 2 properties I viewed , I found them very knowledgeable on the property details and very amenable when buying the property trough them , allowing me to measure up and take notes before I moved in .

Paul · 18 February 2024

5/5

Google

Briony at Belvoir has been such a help! She made the whole process incredibly easy for us and has honestly been the best Letting Agent I have ever encountered! She is prompt, helpful and such a delight to work with! Would highly recommend Belvoir!

Georgia · 2 January 2020

Agent replied · 31 December 2024

Hi Georgia, Thanks for taking the time to leave this review. Could not be happier that things went well and really pleased that you were happy with the service Briony provided. If you need anything else, please let us know at any time.

5/5

Google

i have let out my property with belvoir for around 4 years now and have never encountered any problems with them. they've proved to be professional in their dealings and always very helpful. they're responsive which is a big plus to me anyway - especially now that i live overseas and can't always call due to the time difference. i've never had a void period since i began letting with them. i can - and will! - thoroughly recommend them.

Debb · 2 January 2017

5/5

Google

I have been renting in Brighton for several years and have had so much hassle with previous lettings agencies. When Belvoir took over the management of our property from our previous (terrible) letting agents, we thought it would just be much of the same again. However, we were pleasantly surprised. The team are very friendly and helpful, my housemates and I had never had such a positive experience! After our previous tenancy came to an end, we decided to rent again with Belvoir - they were so accommodating with move in/out dates and deposit arrangements (which was very very helpful as we were moving just before Christmas, so you can imagine how stressed we were). Whenever we have had an issue - no matter how big or small - Belvoir are so quick to chase things up and follow through. Reliable letting agents are so hard to come by in Brighton, soooooo glad to be renting with them!!

Annie · 2 January 2017

1/5

Google

Worst customer service We have got the viewing today and nobody in their office know the address, different people give us different address. So disappointing.

HOSSEIN · 8 February 2023

Agent replied · 7 February 2025

Hi Hossein- Thanks for the feedback on this and apologies on any confusion called. One of the team was at the property and was delayed on the previous viewing otherwise would have been outside waiting. We send out confirmation reminders via text and emails with the details on to ensure all the information is available for you. The team always do their best to help, so can only apologise if this fell short on this occasion.

5/5

Google

I’ve only ever had an exceptional experience with Belvoir. Great team that are always willing to go above and beyond. Keep up the good work!

Jamie · 8 February 2023

Agent replied · 7 February 2025

Hi Jamie, Many thanks for the positive comments and taking the time to leave this review. It means a lot to the team who always aim to deliver exceptional service.

5/5

Google

I used Belvoir first time about three months ago to arrange a new tenancy for my flat in Brighton. I was very impressed with their speed, efficiency and how pro-active they were to ensure there weren't any problems. They found a very good tenant in matter of days although I approached them just a day or two before Christmas. A very helpful, knowledgeable and friendly agency. I will highly recommend Belvoir to anyone looking to rent out their property.

Ljerka · 2 January 2017

5/5

Google

Professional, courteous and friendly - Nathan, Briony and the team at Belvoir are providing us with a superb service as a Letting Agent for our flat in Hove. Thoroughly recommended.

Dave · 2 January 2018

5/5

Google

Amazing staff and service. - I highly recommend Belvoir

Mark · 14 March 2024

Agent replied · 7 February 2025

Hi Mark, Many thanks for the review and comments! Great to hear you have had a very positive experience!

5/5

Google

Excellent level of professional service. I had previously had a bad experience of using letting agencies to secure tenants but Belvoir provided a great service and I wouldn't hesitate to use them again.

Sarah · 8 February 2022

Agent replied · 7 February 2025

Hi Sarah, Many thanks for the positive review and comments. It is great to see that the hard work is appreciated and means a lot to ourselves as a business. We hope all goes well with your tenant and will be happy to help in the future.

5/5

Google

Working with Belvoir over the past year has been an absolute pleasure. The whole team are incredibly friendly and organised. It seems all their tenants and landlord are always happy with the service they receive, no wonder they are doing so well! Highly recommended.

Jason · 2 January 2019

Agent replied · 31 December 2024

Hi Jason. Thanks for taking the time to leave this review.

5/5

Google

I wanted to share that my viewing, service and communication has been excellent with Sadiya at Belvoir and I wouldn't hesitate to recommend her!

Natasha · 8 January 2023

Agent replied · 7 January 2025

Hi Natasha, Many thanks for comments and feedback on Sadiya. Really positive to see such great feedback and we will share this with Sadiya and the team.

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