5/5
The Trusted AgentMatt has been brilliant. Very helpful and quick to answer any queries.
Trusted Agent profile · Brighton and Hove
Verified
Belvoir Brighton and Hove reviews
★★★★★
489 reviews across 2 platforms
119-20 Western Road, Brighton and Hove, BN3 1DB
Part of Belvoir, see every office.
Belvoir's office in Brighton and Hove, at 119-20 Western Road, is rated 4.3 out of 5 across 489 reviews on two platforms, including 479 Google reviews rated 4.3.
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About Belvoir Brighton and Hove
Established in 2015, Belvoir Brighton & Hove has been locally owned and operated, offering a wealth of experience and a deep understanding of the Brighton & Hove property market. Over the years, we have built a reputation for providing professional, reliable, and personalised service to our clients, whether they are selling, letting, or investing. Our friendly and knowledgeable team is dedicated to delivering tailored advice and seamless support, backed by the strength and resources of a trusted nationwide network. We take pride in helping our clients navigate the property market with confidence and ease.
Reviews
Every review we hold for the Brighton and Hove office, from every platform, shown as written. First names only.
The Trusted Agent1/5
GoogleHad a short term stay in a flat with Belvoir. Let the pictures speak for themselves. Took the flat, due to move in end of August ended up being beginning of September (Personal Issues) Advised them the flat was unclean soon as I moved in. Advised will be noted. Freezer frozen to ice block, lights not working. Extraction fan dirty. Advised this is normal as I moved in later then scheduled 2 weeks or so. Installed many extract fan units not sure about others I didn't see this much build up in over a year in other places. Toilet hmm lets say had stuff stuck on it. Advised flat had been cleaned. 6 month contract, new freezer come in month six.. in a box in the middle of the floor... For me to unpack dispose of rubbish old unit saved as the fridge still worked.... tho water dripping everywhere from freezer. Gave notice left.... deposit agency withholding some monies for cleaning fee. Sent pictures, email evidence, date reported. (Added to review.) Monies awarded to me. If you use Belvoir take lots of pictures report and save all communications.
5/5
GoogleSince we approached Belvoir Agents to find tenants to let our house in Brighton we have found Wai to be very friendly & knowledgeable and he always responds to any questions with calm efficiency. I am confident that Wai, Nathan and Lizzy are a great team to work with. Highly recommended!
5/5
GoogleMy experience with Belvoir has been great no hidden costs always at hand to assist with any issues and dealt with quick and efficiently. A very lovely team of staff aswell! Highly recommendedPositiveProfessionalism
Agent replied · 31 December 2024
Hi Jaegan, We appreciate the comments and has been great working with you throughout this process. We wish you all the best and thank you for taking the time to leave a review. Anything you need, please let me know.
5/5
GoogleI am delighted to share my experience with Belvoir, especially your professional team Sadiya and Tate. They help me in all steps and make it a great experience to rent accommodation in Brighton.
Agent replied · 31 December 2024
Hi Majed, Thanks for the comments on Tate and Sadiya. It is brilliant to hear that they were helpful during the lettings process. The team work very hard to deliver an exceptional level of service, and pleased that the process went well for you.
5/5
GoogleFor first time renters we found Belvoir to be exceptionally reliable and friendly. We had all of our checks swiftly and efficiently checked and the welcome package was a lovely touch.
Agent replied · 31 December 2024
Hi Carlito, Many thanks for the review and we hope you have now settled into your new home. It is great to hear that things went well and the team were helpful and supportive during the application and move in process. If you need anything else, please let any of the team know at any time.
5/5
GoogleJessica has been responsive and highly professional, would recommend!
Agent replied · 7 February 2025
Hi Mathilde, We are very happy we could provide you with a positive experience! We're happy you found our staff to be so supportive during your experience here at Belvoir Brighton and Hove. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
5/5
GoogleI have been repairing washing machine for Belvoir now for about 3 years. I have to give special mention to "Lizzy Orden". I tend to buy into people and in the past 3 years she has been fantastic, not only being a delight to talk too but incredibly professional while still remaining genuine and down to earth. I hope she never leaves!
Agent replied · 31 December 2024
We appreciate your positive review about your recent experience with us! We always strive to provide top quality service, and are pleased to hear that you enjoyed your experience working with Belvoir Brighton and Hove!
5/5
GoogleThe whole rental experience was great, and albeit I had another great offer, Tate McCarthy was fantastic, and worked with me and kept me informed at all times. Great service!
Agent replied · 31 December 2024
Hi Simon, Thanks for taking the time to leave the review and comments on Tate. It means a lot to the lettings team and we are always here if you need anything else.
5/5
GoogleVery professional and efficient service!
Agent replied · 15 February 2025
Dear Miriam, Thank you so much for your kind words and for taking the time to leave us a 5-star review. We strive for professionalism and efficiency in all our services, and we're thrilled to hear that we met your expectations. It was a pleasure assisting you, and we look forward to serving you again in the future! Warm regards.
2/5
GoogleHave had a faulty fridge for 3 months which has not been replaced. Currently dealing with all emails being ignored. At this moment in time would not recommend Belvoir. The lack of communication is infuriating. Maybe this form of communication will work.
Agent replied · 31 December 2024
Hi Imogen, Thanks for the comments and feedback. We are sorry to hear that this has been going on for a long period of time. We always try to be prompt and deal with matters as swiftly as possible. Such feedback is always important to us to ensure we can improve.
5/5
GoogleBillie-Jo Robinson at Belvoir has been so so helpful! After months of struggling to find somewhere to live, Billie helped us every step of the way. We are now happy and thriving in our new home. I have never had a move this straightforward before. Thank you!PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 31 December 2024
Hi Jack, Thanks for taking the time to leave the review and comments about Billie-Jo in particular. This is greatly appreciated and we will make sure that the comments and feedback are passed on. It means a great deal to the whole team, and we would like to wish you all the best in your new home.
5/5
GoogleVery good service by Nathan and team! approachable and reliable
Agent replied · 31 December 2024
Hi Abhi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
4/5
GoogleVery lovely service for me and my partner! Would recommend using them! They made us feel very comfortable! :)
5/5
GoogleWai & Nathan are consistently professional and very prompt at replying, ultimately leading to a very high standard of service. Payments reach me on time every month and they are always a pleasure to deal with. I'm definitely glad I decided to work with them!
1/5
GoogleI couldn't recommend you go anywhere else enough. Belvoir are awful to deal with, they can't piece together proper contracts, spell everyone's names correctly or keep us up to date about anything. They've also been in breach of contract multiple times by not having the property ready for move in, entering the house without notice or permission etc. They also broke coronavirus regulations by bringing people over for viewings without following government guidance or warning anyone. We didn't know a viewing was taking place until a group of people was in our kitchen. Landlords should avoid them too because they're slow, unprofessional and fine to breach contracts and the law. They're shocking to work with.NegativeProfessionalism
5/5
GoogleAs a landlord with Belvoir I have been really happy with their service. I find the team professional, helpful and always quick to respond to queries. I also like the fact they seem to look after the tennants well and are fair to all sides.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 31 December 2024
Hi Alexa, Many thanks for the kind words and has been a pleasure working with you over the past few years. We always aim to deliver a high level of service to both tenants and landlords, and is great to hear that this is appreciated. Speak soon.
1/5
GoogleIt is very different for them whether you are a woman or a man, an immigrant or a citizen! WHY? Why you do this?
Agent replied · 7 February 2025
Hi Michael, We take all feedback on board and always look at what we can do to improve. However, the comments made are not reflective on how we work and operate and we do not discriminate in anyway.
5/5
GoogleExcellent Service. Miss Charelle Treurnich was very helpful in preparing the renewal of the contract.
5/5
GoogleExcellent service from Belvoir, very prompt response to emails, professional and accurate photos taken in record time, and a very thorough vetting of prospective tenants. They also provided quick and useful solutions to potential issues and requests, I didn't have to ask twice. Highly recommended!
Agent replied · 31 December 2024
Hi Anu, Thanks for taking the time to leave the positive comments and review. It means a great deal to the team and we always try to ensure that all matters are dealt with as efficiently and pro-actively as possible. Should you need anything else, please let us know.
4/5
GoogleI was looking for a flat and I had really little time. They found a flat and they helped me to rent it.
Agent replied · 7 January 2025
Hi Ugur, Thanks for the comment and leaving the review. Great to hear that things went well and the team were able to help. Let us know if you need anything else.
1/5
GoogleSlightly concerned that Belvoir is happy to associate with and list properties on behalf of the extremely dodgy company that is SB Lets.
Agent replied · 31 December 2024
Thanks for leaving the comments and feedback. Following some issues that have come to light which we were unaware of at the time we have reviewed our working relationship, and would like to thank you for bringing this to our attention.
5/5
GoogleSaw a property with Shannon Hughes, she was very informative and has made sure we know every element in the process. Would definitely recommend to anyone looking to rent in Brighton. Thank you! James & Holly
Agent replied · 31 December 2024
Hi Holly, Thanks for the leaving the review and comment about Shannon. She was so pleased to see this, and really means a lot! Please let us know if there is anything else we can do.
5/5
GoogleI am absolutely satisfied with the result, I will recommend it to my friends.
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