Trusted Agent profile Β· Brighton and Hove

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Belvoir Brighton and Hove reviews

4.3

β˜…β˜…β˜…β˜…β˜… Great

489 reviews across 2 platforms

119-20 Western Road, Brighton and Hove, BN3 1DB

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Belvoir's office in Brighton and Hove, at 119-20 Western Road, is rated 4.3 out of 5 across 489 reviews on two platforms, including 479 Google reviews rated 4.3.

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4.3 / 5

479

Reviews on Google

This office

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4.5 / 5

10

Reviews on The Trusted Agent

This office

Reviews may appear on more than one platform.

About Belvoir Brighton and Hove

Established in 2015, Belvoir Brighton & Hove has been locally owned and operated, offering a wealth of experience and a deep understanding of the Brighton & Hove property market. Over the years, we have built a reputation for providing professional, reliable, and personalised service to our clients, whether they are selling, letting, or investing. Our friendly and knowledgeable team is dedicated to delivering tailored advice and seamless support, backed by the strength and resources of a trusted nationwide network. We take pride in helping our clients navigate the property market with confidence and ease.

Reviews

Every review we hold for the Brighton and Hove office, from every platform, shown as written. First names only.

5/5

Google

I've just rent the property from Belvoir the agency is one of the best I've deal with. My agent Jessica was very helpful,quick respond for the emails and messages always there to help very friendly and professional. Highly recommended !!!Thank you one more time.PositiveResponsiveness, Quality, Professionalism, Value

Magdalena Β· 1 January 2022

Agent replied Β· 31 December 2024

Hi Magdalena- Many thanks for the positive reviews and comments. This is great to hear and really pleased that Jessica was so helpful over this period. We hope the move went well, and please let us know if we can help anymore.

5/5

Google

Inge was lovely and managed to deal with my maintenance issues in a prompt manner…:)

EvΓ© Β· 15 September 2025

5/5

Google

A helpful and responsive managing agent company. My lead agent, Inge Rauch, has been extremely helpful, resolving issues in short order and invariably following up, whether it’s a main building issue or unique to my flat. Super friendly and extremely knowledgeable nothing is too much trouble for her. All in all a refreshing change from previous managing agent experiences in Brighton/Hove and Highly Recommended.

Roly Β· 24 August 2025

1/5

Google

Having made a booking a week ago to view an apartment, and after calling them to advise this was too long, they went and accepted an offer from someone else days earlier, and told me 1 hour before. Complete waste of time, however, judgeing by the number of one star ratings and the many dire issues within this company, it was probably my luck that I didnt rent with them after all.

William Β· 1 January 2024

Agent replied Β· 31 December 2024

Hi William, Many thanks for the comments and points above. I appreciate the frustration and how difficult it can be when properties are let agreed after viewings have been booked in. I can see from our system that you registered on the 13th of November 2023 which is when you booked the viewing for the 18th of November 2023, which was 5 days away. From the email and cancellation confirmation I can see that you were advised and confirmation of the cancellation was sent out at 10:11am when the viewing was booked in for Midday, with nearly 2 hours notice. My colleague also called you first to advise and offer alternative properties. Again, I know that thesis disappointing but believe we tried to notify at the earliest opportunity and communicate as best as we could. We take all reviews and feedback very seriously and all constructive comments are always looked into to resolve matters moving forward.

5/5

Google

Belvoir have been amazing during this entire process. I cannot praise Langton Mavuka enough. He has been professional and helpful during the entire sales process, which hasnt been an easy one. I have had dealings with quite a few agents over the years and this is the best service I have had. Highly recommend them.

Alison Β· 29 October 2024

Agent replied Β· 26 February 2025

Hi Alison, Firstly, congratulations on the sale and we wish you all the best! It is great to hear such comments and means a lot to Langton to receive such feedback. It is always important for us to offer support and value, and pleased that this was a positive experience for you! We will be here if you need anything in the future.

4/5

Google

Belvoir have generally been very helpful and quick to respond to any issues or queries. Charelle, our property manager is great, and I can alway rely on her to get back to me quickly.

Erin Β· 22 July 2025

Agent replied Β· 25 July 2025

Dear Erin, Thank you for your kind words and the 4-star rating! We're delighted to hear about your positive experience with Belvoir and the exceptional service Charelle has provided. Your satisfaction is our top priority and we're always here to support you. Looking forward to continuing to exceed your expectations. Best wishes, Belvoir Team

5/5

Google

We have had Natalie as our account manager for a couple of years now and she is always so helpful and friendly. We couldn’t ask for a lovelier service 😊 …

Katherine Β· 20 August 2025

Agent replied Β· 25 August 2025

Hi Katherine, many thanks for taking the time to leave such feedback and lovely comments about the service recieved from Natalie. This will really mean a lot, and will make sure this is passed on to her! We will be on hand should you need anything else.

4/5

Google

Billie was very helpful and easy to talk to. We felt comfortable asking all our questions and we knew we were in good hands throughout the process. Our questions were answered promptly and truthfully, and we appreciate everything the Belvoir team did for us.

Milly Β· 1 January 2022

Agent replied Β· 31 December 2024

Hi Milly, Many thanks for the positive feedback on Belvoir Sales and Lettings, and in particular Billie. It is great to hear that She has provided a fantastic level of service for you.

5/5

Google

Very polite and helpful team, I had a lot of help securing my first flat from my property manager Ina, I'm very happy with the service provided and would deffo recommend to a friend.

Nacho Β· 10 July 2025

Agent replied Β· 18 July 2025

Hi Nacho, Many thanks for taking the time to leave the review and comments about Ina and how supportive she was with the move. It is great to hear that things went well, and want to wish you well in your new home. All the best!!

5/5

Google

Nathan and Ellysia are absolutely on it. When it comes to making relationships and trust Belvoir has it down!

Chris Β· 6 March 2024

Agent replied Β· 31 December 2024

Hi Chris, We really appreciate the kind comments and review. It is great to get this feedback and always want to ensure that we have a great working relationship. Myself and Ellysia are here when needed! Speak soon…

5/5

Google

During my dealings with Belvoir I was very impressed with the above and beyond level of help afforded to me by Sadiya , she was able to keep me up to date and informed every step of the way , one time I contacted her with a query without realising it was her day off but nevertheless she went ahead and sorted it out for me , most impressed !

Chris Β· 1 January 2024

Agent replied Β· 31 December 2024

Hi Chris, Sadiya was really pleased to receive such great feedback, and it is great to hear comments like this. She always endeavours to do the best she can and this really means a lot to her and the team. Please let us know if you need anything else!

5/5

Google

Definitely one of the most professional / best agents in Brighton - happy to recommend Langton (the agent) and Belvoir in general.

Bruce Β· 1 January 2024

Agent replied Β· 31 December 2024

Hi Bruce, thanks for taking the time to leave the comments and review on Langton. Any feedback is always welcome, and is great to know when the team deliver exceptional service. Please let us know if you need anything else.

5/5

Google

The most helpful and friendly agency I've dealt with. Anytime we texted, called they helped immediately ALWAYS with a lovely, friendly voice and patience. Even the director texted me back after work to keep me updated! Thank you again Nathan and Jessica!PositiveResponsiveness, Professionalism

LΓ‘szlΓ³ Β· 8 January 2022

Agent replied Β· 7 January 2025

Hi Laszlo, Firstly we would again like to wish you all the best in your new home. The whole team at Belvoir Sales and Lettings in Brighton and Hove wish you all the best and we are here should you need anything. It means a lot to hear the feedback on the lettings team and great to hear that it went so well.

5/5

Google

Property Manager Charelle, at Belvoir Brighton has been beyond helpful and responsive. Thank you so much, you've made the whole process go very smoothly!

B Β· 18 April 2025

5/5

Google

This was my first experience with Nathan and the Belvoir team - it has been absolutely flawless. Great communication, efficient, and a very smooth process. They found a tenant for my flat within 2 days and fully manage the property. All positives and refreshing given prior dealings with other agencies. Thank you!

Marc Β· 2 January 2019

Agent replied Β· 31 December 2024

Hi Marc, thank you for your positive comments about Belvoir Brighton and Hove! We are always more than happy to assist you if anything else comes up.

5/5

Google

Great team with thanks to Jessica and billie who helped me move into my new flat quickly and easily within the tight time frame I was under. Very easy to talk to and my questions were were always answered clearly.PositiveProfessionalism

J Β· 8 February 2022

Agent replied Β· 7 February 2025

Hi Jack, thanks for the taking the time and leaving such a positive response to the customer service delivered by the team, and is great to hear the Jessica and Billie were both so helpful. It is always great for the team at Belvoir Brighton and Hove to get such positive comments. I will make sure I pass this on to Jessica and Billie. Please let us know if you need anything else.

5/5

Google

I had the pleasure of working with Ellysia during my most recent tenancy in Brighton. She was incredibly attentive towards any repairs, queries or concerns we had throughout the tenancy and was very responsive in providing us with the support we needed in a timely manner! One of my most positive experiences with a letting agency!

Sorcha Β· 3 August 2024

Agent replied Β· 31 December 2024

Hi Sorcha, It is great to get such positive comments on the team, and know that this will mean a lot to Ellysia particularly! We always aim to try and be as responsive and supportive as possible and brilliant to hear these positive comments.

5/5

Google

Very professional, Helpful and polite letting agents. I Highly recommend, for anyone looking for a nice, affordable apartment, in Brighton and Hove. Sadiya was especially helpful to me, with my search.

Super Β· 8 February 2023

Agent replied Β· 7 February 2025

It is great to hear that Sadiya was so helpful in your search, and is a great reflection on the team and business. Please let us know if we can help in any way in the future.

5/5

Google

I have recently had to move to a new place in Brighton and I fell in love with a beautiful studio flat. I did the application and after only a couple of hours I had the confirmation from both the agency and the landlord. The entire process was followed with speed and care. I'm extremely satisfied with the service, both from the professional and the human side.

Irene Β· 1 January 2024

Agent replied Β· 31 December 2024

Hi Irene, Thanks for taking the time to leave the feedback and comments on the experience. It is always great to receive feedback on the service and communication the team deliver. We always aim to deliver a high level of service and great to see things went so well!

1/5

Google

I would give zero stars. AVOID There are plenty of other agents in the area. Originally thought they were disorganised, but I now believe it is just how they run the business. Everything at the last minute unless it's collecting money, or holding onto a deposit. They have 10 days to return deposit or say what next. On the EVENING of day 9, a SUNDAY, they email to say they're going to cost the 'repairs'. WEEKs later, a random sum of money is announced with no proof, but now they don't have bank details so they make that the problem of a now dispersed group of ex-tenants. Just more deliberate delays. Dreadful service, dreadful manners, utter disregard for tenants. Arrogance must be on the job description for the immature and inexperienced staff they employ.

C Β· 1 January 2023

Agent replied Β· 31 December 2024

Hi, Thanks for the comments and points raised. We always try and respond to the deposit deductions as quickly as possible, and have to wait to receive costs and quotes. All points and deductions have been emailed out along with the checkout report. Without bank details we cannot return any funds, and this request was sent out to all tenants, and is the only way we can return funds. I have not seen any evidence of any arrogance or unprofessionalism and would be happy to discuss this further to understand these comments. 01273 311077.

1/5

Google

I only had a brief dealing with this agency and I have to say it was pretty poor. They epitomize the money grabbing wideboy estate agent stereotypes. They took over managing a rental and were finding a new tenant for a property I was vacating. They made no contact to introduce themselves and then proceeded to attempt to access the property without giving the correct notice. They were in and out of the property so frequently I was forced to move out early as I couldn’t work with the constant interruptions. There seemed to be no communication with the current letting agent as to what was being left on the property. I was forced to get involved in conversations about what was mine and what was being left. On one day I was at home while a viewing was being conducted and I over hear Belvoirs agent telling the person viewing the property if they had pets not to tell them. I also heard the agent saying they needed to take the property earlier or the landlord would choose someone else. There seemed to be no professionalism of care for the customer in my dealings with them

Fraser Β· 1 January 2023

Agent replied Β· 31 December 2024

Hi Fraser, Thanks for the comments and feedback. Whilst we always try and work in a professional and courteous manner, we do appreciate that in some circumstances there is always room for improvement. Your current agent had been in contact with you and informed you that we would be in contact, and an initial date was arranged and then changed so we could get photos of the flat due to your work commitments. We then arranged viewings, which I believe the first set could have been managed better, but an email was sent to you by myself advising we would be able to set up specific time slots on certain days if this would be more convenient. We are very flexible and are always mindful of not being too disruptive and intrusive. With regards the pet comments, none of the team are aware of this and this is not how we work. Feedback is always important to us, so we can look to improve, but am unsure of the 'money grabbing wideboy comment. We have had not been involved in your tenancy, checkout or deposit return and worked with our client to find a suitable tenant in a manageable timeframe.

1/5

Google

I have just about had it with them, no idea who handed these awards since the service is abysmally bad. Day 1 we got in our house the place was dirty and needing repairs, both issues were never addressed. Every maintenance issue is drawn out for weeks, if it's not crucial to living in the house it goes on for even months. After waiting on repairs for months we ended up doing some of them ourselves, only to be met with pushback in the next inspection due to a pet that was already agreed upon and added in the contract clause. This was also never addressed despite voicing my disappointment to them. The final straw was paying a week's worth of rent to move our payment date to the first of every month only to be receive a text saying our rent is overdue 3 days before the newly agreed pay date. I am tired doing everything right for them and only receiving disappointment from them, truly incompetent bunch, we love our place but will need to think hard if it's worth renewing, cause I cannot deal with these people anymore.

Pan Β· 1 January 2023

Agent replied Β· 31 December 2024

Hi Pan, Thanks for the comments and feedback. It is always important to us to review and see how we can do things better for our clients. We always aim to do all we can, but we do sometimes have restrictions to work with, which I appreciate can be frustrating at times. It appears that communication may not have been where it should and can only apologise should this have caused any inconvenience. It would be good to talk things through and discuss this further- 01273 311077

2/5

Google

We were told when we moved in that a window that was boarded up would be replaced asap (neighbours mentioned it has already been boarded up at least 6 months prior to us moving in)but it still wasn’t replaced when we moved out a year later, clearly due to the agents not getting a price that suited them as they had about 5 different contractors come and size up the window, which meant the flat was so hot due to no ventilation, and no apologies given. Then asked us to send our details over as soon as possible for the deposit and then took over 2 weeks with no responses to receive the money back and a Β£200 cleaning fee when we left the flat in better condition then we moved into in, would not recommend

Jack Β· 1 January 2023

Agent replied Β· 31 December 2024

Hi Jack, Thanks for the feedback and comments. The situation with the window was due to the type of window and that fact the way it is manufactured. It was not to do with the price, but the complexity of fitting the window in the building and the work needed. I can only apologise for the lack of ventilation and issues caused, but in this purpose built block ,it is unfortunately not a straight forward process to replace the window and we were having to liaise with the managing agents, manufacturers and installers. We wish you all the best.

5/5

Google

I wanted to share a very positive review of one of Belvoir Brighton Property Agents - Tegan, who has supervised the viewing and kindly supported the letting procedure of my flat at Warleigh Road in Brighton. I have never met such kind, helpful and compassionate agent before. Tegan has shown impressive professionalism and positive attitude while solving a problem with the access to the property at urgent manner. He was also very thoughtful of everyone interested in the viewing. I wish all my property search went as smooth and pleasant as this one! 5 stars from me :)

Karolina Β· 1 January 2023

Agent replied Β· 31 December 2024

Hi Karolina, Thanks for letting us know about the recent experience with Tegan. That is great to hear and I know Tegan was so pleased to receive such positive feedback. We wish you all the best.

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