Foxtons Willesden Green reviews in Brent

★★★★★ 5/5

Google

We just bought our place through James Tarrant Robinson. Our journey was anything but straightforward, and James was a constant professional, helping us navigate a really stressful process. He made sure he was always available to give us access to the place when needed and was compassionate throughout. I would buy through James without hesitation if I ever went through this process again.

Jess · 26 April 2024

★★★★★ 5/5

Trustpilot

I was assisted by the agent Noah

I was assisted by the agent Noah; from the very first house I visited, he provided support and constantly sent me options. Excellent service.

Talisson · 8 October 2026

★★★★★ 5/5

Trustpilot

Nathan was my advisor and he did all…

Nathan was my advisor and he did all for our comfort.

Juan · 18 September 2026

★★★★★ 1/5

Trustpilot

I truly do not understand who in their…

I truly do not understand who in their right mind has ever rated Foxtons 5 stars. Unfortunately I have been in contact with them at multiple occasions but I am happy to say that today was the last. They arrange viewings for properties that has already been let, WHY not cancel if anything happened between the time of booking and the viewing actually taking place. This seems to be a common occurrence for Foxtons. Other than that, the agents are the rudest human beings I have ever spoken to. Surely I’ve not been unfortunate enough to have come across the ONLY employees at Foxtons that hate their jobs so this seems to be a big issue over there. When calling it seems as though you just ruined their entire day. I’m SORRY I was interested in the properties you have listed, that by the way isn’t even available. If calls like these are a displeasure to the agents I would suggest removing the ads.

H · 24 April 2026

★★★★★ 1/5

Trustpilot

Incompetence and lies on a legendary scale!

I had my property up for sale with Foxtons, an offer collapsed, and so I decided to consider rental. After I spoke to the rental department, they took a renter into my property without my permission, hadn't even signed a contract. Luckily, the person liked it and offered a good rent. The agent lied to the renter and me, messed up three contracts, so by the time he signed the fourth contract on my behalf, the renter had been in my flat for 10 days. Lucky he signed! He told me that I could not protect the deposit...lie. He told me that the second 6-month rent payment would be paid on the fourth month...lie. And it was not paid in advance on the 5th month like every other agent; the tenant is now late with the second 6-month payment. I complained to the manager, but he ignored my complaints. The whole office is corrupt. Really, do yourself a favour, there are good letting agents out there, Foxtons is not one of them.

Anthony · 13 April 2026

★★★★★ 1/5

Trustpilot

New X Foxtons is appalling

New Cross Gate letting office is appalling. I had a misfortune to invite them a few years back for valuation and then when changed my mind, asked them to delete me from their database as wasn't planning to do anything with my house. And guess what every year I am receiving unsolicited calls inquiring about valuation, letting, selling. They promise to delete my number every time they call once every half a year in average, pathetic.

Nic · 22 April 2026

★★★★★ 5/5

Google

After almost 10 weeks of searching for a rental property and spending a small fortune on short lets, we finally found the perfect home through Foxtons. …

Honey · 10 August 2026

★★★★★ 5/5

Trustpilot

The agent

The agent, Hamad was brilliant.

Bill · 18 September 2026

★★★★★ 5/5

Google

Foxtons approach is positive, proactive, modern and yet empathetic and friendly. Sally Murdoch completely understands what is required to make things happen.

Richard · 10 September 2026

★★★★★ 5/5

Trustpilot

Foxtons Estate Agents

My experience with Foxton's has been absolutely fantastic. Lauren always goes over and above to help me find my next home : from arranging multiple viewings to answering my (many!) questions, nothing is too much trouble. I feel very well looked after and I can truly recommend her friendly and professional service.

KK · 20 September 2026

★★★★★ 5/5

Google

Have been working with Marianne Rameh-Saad from Willesden Green office to view and purchase some properties, great service overall.

Aleks · 26 September 2026

★★★★★ 2/5

Trustpilot

Priorities are wrong

Foxtons can't seem to answer simple enquiries about a property - for example "how long is the leasehold" or "what are the service charges". Instead their focus is on gaining as much information about the person inquiring as possible. Ie they have more interest in adding to a dataset of potential buyers and marketing themselves than in answering a simple enquiry. I certainly wouldn't sell with them given how they prioritise themselves over the sellers interests..... of course all this is in the guise of "customer service" but it's not really is it? It's blatant marketing and self promotion.

Teidi · 2 March 2026

★★★★★ 1/5

Trustpilot

nightmare agents

nightmare agents. do yourself a favour and use a different one. these are the guys who give estates agents their bad name. its been almost 2 months since i completed and they still havent given me the full set of keys or removed furniture as promised. i dealt with jordan at the temple fortune branch and every day he has a new excuse. they dont respond to messages or phone calls and provide a truly awful service. there are plenty of other good agents around who provide a much better service.

Bernard · 25 February 2026

★★★★★ 5/5

Google

We didn't end up buying through Foxton, but out of all the estate agents I've dealt with, Aiden was the most amazing. He was attentive, accomodating, patient and polite, and just friendly throughout our search. I really wanted him to be the agent we ended up buying from because he was just so deserving. Great experience!

Ivett · 27 March 2024

★★★★★ 1/5

Trustpilot

They take the money & abandon…

They take the money and then abandon their landlords. Do not rent a property with these agents as there is no customer support or response. I have had a couple of issues and queries - I have had to ring several times with long wait times and email multiple times for a response, still waiting three weeks later. They never reply or respond costing me hours of wasted time and stress.

Sally-Clare · 1 May 2026

★★★★★ 5/5

Google

Absolutely fantastic service from Aidan Scotte at Foxton’s office in Willesden Green. Aidan had a great understanding of the area, his knowledge of the sales process and most importantly, he was incredibly patient making sense of my feedback after each viewing. Can’t recommend him highly enough if you’re looking for an agent, thank you Aidan.

Andrew · 27 March 2024

★★★★★ 5/5

Google

I recently enjoyed working with Prit as my real estate agent, and I can't recommend him highly enough. Prit was incredibly attentive, taking the time to understand my needs and preferences. He demonstrated exceptional professionalism and knowledge, making the whole experience smooth and enjoyable. His friendly and approachable manner made all our interactions a pleasure.

Marcello · 27 March 2024

★★★★★ 5/5

Google

Sophie has been brilliant, always easy to contact and speak to and has been so proactive in our search. She found the perfect property for us, one we hadn’t even considered - which shows how she takes the time to get to know her clients and really listens to their/our feedback. Thanks so much Sophie!

Skin · 27 March 2024

★★★★★ 5/5

Google

Aidan was great at helping us to find a home, sending over suggestions of properties coming on the market, and being helpful and honest when viewing them. Although we ended up finding somewhere through a different estate agent, Aidan at Foxtons has been a pleasure to work with

Max · 25 June 2024

★★★★★ 5/5

Trustpilot

Had an amazing viewing experience with…

Had an amazing viewing experience with Krishna, would definitely recommend her to everyone!!

Nimisha · 6 October 2026

★★★★★ 5/5

Google

Had a lovely time viewing some great places! Patricia drove us around and back and she couldn’t have been any nicer!

Cormac · 10 August 2026

★★★★★ 5/5

Google

James at Foxtons was fantastic! We couldn't have asked for a better agent. Even when things went off track, James was always there to help us out. We really appreciate everything he did, and I highly recommend James Tarrant Robinson to anyone looking for great service. Cheers!

Amir · 25 June 2024

★★★★★ 5/5

Trustpilot

I had an amazing viewing experience…

I had an amazing viewing experience with Krishna. I would definitely recommend.

Consumer · 6 October 2026

★★★★★ 1/5

Trustpilot

I rented a flat in Richmond through…

I rented a flat in Richmond through Foxtons. While I want to acknowledge that Ciara DuPont was professional and genuinely tried to help, my overall experience with the lettings team, particularly Margot Redpath, was very disappointing.

B · 9 November 2025