Foxtons Willesden Green reviews in Brent

★★★★★ 5/5

Google

Lauren Clarke really took time to get to know my needs and preferences for a home with my little ones. I really appreciated the attention to detail and range of relevant properties viewed. Fantastic service. Thank you.

Adnan · 10 September 2026

★★★★★ 2/5

Trustpilot

used to be good but ever since the…

used to be good but ever since the intro of the renters rights acts, property management service has dropped off a cliff. This bad for landlords because they get poor management, bad for tenants because they get poor representation, and bad for the industry because estate / letting agents are no longer accountable.

Hugh · 18 May 2026

★★★★★ 5/5

Google

We dealt mainly with Brodie from the Foxton's team and when he wasn't around we were smoothly passed on to Oliver. They were both brilliant and hugely professional throughout the process. They were always available whenever we needed them or had questions and always friendly and helpful. From the minute we saw our flat, Brodie was efficient & personable but never put any pressure on us. We couldn't recommend them enough!

Fay · 24 October 2020

★★★★★ 1/5

Google

They dont deserve even one star. This summer we were looking for one bedroom flat in NW2. Went to Foxtons Willesden Green branch to view one flat- it seemed perfect having everything we needed. I liked it straight away and told that interested to start process of the agreement. I was just focusing on reservation first. The agent Shereen told that to reserve it for us she will take 2Ksecurity deposit straight away, and it was done a minutes after viewing. As not experienced at renting I naively agreed, as I thought after such a deposit the landlord will take us as 100% deal. She gave me invoice with a Foxtons account and I was about to start referencing. But she was:- oh, dont worry, I really want you this to be done, I can see you are very clear keeping your jobs for the long time I will do all for you. It was very strange for me that someone can pass reference for me and my partner. I mean it takes so many financial and personal questions. But I was blaming it all on lack of my experience-I thought maybe she is very keen. Wasn't getting a single email from her just WhatsApp calls and few messages. A very few basic details was updated from us. After a few days she called me saying, congratulations, landlord is very happy, you passed it all,you can meet with him, put signatures and get a keys. It felt like too good to be true and said that we can pay rent and move in 25th July. We thought ok, great. The day after she started to text me on WhatsApp, :the landlord wants to meet you. After: how much you pay for the rent at your present flat? After two days nothing- silent. Than I send email and asked about our status, I made ultimatum of letting us now by the end of week. Than she send me email with very unclear explanation:unfortunately we really tried with my manager but the landlord pulled out due to your income.He is not very happy with it. Nobody from the office was trying to contact me or send a notification about my deposit. I have to chase my agent, I have to send emails, I have to walk into office and rise my voice asking where is my deposit. Only after a month I have got my deposit back. The only advice to everyone searching for the renting- avoid Foxtons and agent Shereen. They will take your money in a seconds, turn your search with empty promises into complete unknown and your deposit will be hanging in a air for months. We passed all referencing and our income wasn't issue with other agency and happily renting two bedroom flat.

Gina · 23 September 2025

★★★★★ 1/5

Trustpilot

Do not rent through Foxtons

If you are a renter, please do not use Foxtons. They are a scammy horrible company that only serves the interests of the landlord. They rented us an overpriced disgusting dump by using old out-of-date photos in the rental ad, and locked us into an abusively restrictive contract that made it impossible to leave the horrible dump that ruined my mental health. Do yourself a favour and stay away from these money hungry scammers.

Laura · 12 November 2025

★★★★★ 1/5

Trustpilot

Extremely poor experience with Foxtons

Extremely poor experience with Foxtons. We were left without proper cooking facilities for 25 days, which had a major impact on our daily life and forced us to spend extra money on food. A functioning cooker is a basic part of any home, yet this was not handled with the urgency it deserved.

Moushumi · 3 May 2026

★★★★★ 1/5

Google

Utterly appalling experience as a landlord using Foxtons’ property management services. While the front-office team are slick and very effective at viewings and closing deals, everything that comes after that has been nothing short of disgraceful. • Completely unresponsive management: Neither I nor my tenants could ever get timely replies. Basic queries dragged on for weeks with no accountability. • Contractor kickbacks: Foxtons consistently pushed contractors with abysmal reputations (2-star reviews) and outrageous quotes, three to four times what independent contractors would charge. I ended up paying over £4,000 to replace a boiler that should have been repaired for £500. When challenged, Foxtons eventually admitted, after weeks of evasiveness, that they also receive commissions from these contractors, on top of the management fees I was already paying. This practice is disgraceful and, in my view, borderline fraudulent. • Gross incompetence in handling rent: They inexplicably advised my tenants that they had overpaid rent and refunded them half a month’s rent, money that was absolutely due under the tenancy agreement. This error created cash flow issues for me with my mortgage payments. To this day, I have received no rational explanation for how or why such a “mistake” was made. The combination of incompetence, lack of responsiveness, and self-serving behaviour makes Foxtons’ management service the worst professional experience I have ever had. As a landlord, I cannot stress enough: avoid their management services at all costs.

Margaux · 1 September 2025

★★★★★ 5/5

Google

Had a really positive experience with Imani, a real professional. Very helpful in answering any questions and a great asset to Foxtons. 5*

Christian · 9 April 2026

★★★★★ 5/5

Google

James , Rebecca and all the team at Foxtons Willesden Green have been superb. As a seller, we have found Foxtons’ to be diligent, proactive and committed. A safe pair of hands, the team knows the market and have local expertise. James in particular was excellent and very professional throughout, and the communication from the team was always great. Foxtons stand out from the crowd - having bought and sold with other agents previously, we would absolutely trust Foxtons to help with future sales and purchases. Thanks again for a top quality service James.

Lauren · 25 June 2024

★★★★★ 5/5

Google

Amazing service from Prithvi at Foxtons, Willesden Green. Hands down the best estate agent I have dealt with , very patient , helpful and professional but not pushy and impersonal like other agents. He found the perfect house for us. His …

C · 16 October 2025

★★★★★ 5/5

Google

shereen is absolutely fantastic at her job, she answered the phone with such a positive attitude and ready to help mindset. she was thorough and ensured we got the best home suited for us physically and financially as she knew this was our first home. shereen not only help with finding us a home but she maintain her contact with us after to ensure we had support and help from her for anything we needed. shereen is an amazing estate agent and has help me more than she will ever know.

Maddie · 26 May 2024

★★★★★ 1/5

Google

I have been though a lot of painful experiences in my life. Break ups, missed flights, being bitten by a pig in Thailand... And let me tell you, trying to deal with the team at Foxtons Willesden, is up there. As a renter, I was stood up for viewings, lied to and ignored. I was given the lettings manager to work with after one of the team stood me up and I complained. He then took about 10 working days to answer emails, resulting in me missing out on properties I was interested in. I haven't heard back from him since despite a promise to 'look after me'. Landlords - I am an insurance case - my insurance were going to pay for the entire stay, and I have my own home to go back to so zero risk for you. Foxtons fumbled it. Renters - There are many other estate agents in the area who treat their customers well. If you ask to be passed on to the manager, the team will not pass on your message. I had to go in in person to find him.

Aly · 19 July 2025

★★★★★ 5/5

Google

I really just have to commend Prithvi. He is an absolute superb gem of an agent. We are currently looking for our dream home and Prit has put in so much time and effort curating properties that fit our requirements. Just a genuinely lovely guy who is passionate about property and really knows his stuff. He is very knowledgable about the areas he covers to the point where he has made us love areas that were not initially in our brief. Looking forward to continuing our search with Foxtons and specifically with Prithvi!

Lauren · 27 March 2024

★★★★★ 2/5

Google

As a landlord I really regretted giving my Willesden Green flat to Foxtons. The fees are the highest on the market but the service is poor and staff seem to work in a short-term sales driven culture with some having attitude problems arguing with the customer. The website did not work, my request for an inventory to be taken was ignored, quotes for works were high and for not for irrelevant tasks, it took months to resolve the part of deposit owed to me… Foxtons’ bad reputation is fully deserved, the Willesden Green branch is no exception. Never again.

Henry · 27 March 2024

★★★★★ 5/5

Google

Chloe has been very good at showing me properties, keeping me updated. She provides all information l need to know about the properties. Thank you very much.

Muyunda · 25 June 2024

★★★★★ 1/5

Trustpilot

I've recently started renting from…

I've recently started renting from Foxtons. They are both the letting agent and the managing agent. I have never paid so much for such a bad service. None of the extractor fans work, my heating doesnt work, the curtain rods are bent and now one has fallen off & luckily no one got hurt because they have taken so long to resolve the issues. I'm wondering is this even legal?

Maria · 15 October 2025

★★★★★ 1/5

Trustpilot

WARNING: Extreme harassment and zero internal coordination

I contacted ONE agent for a specific property viewing, and it has turned into a total nightmare. I am being hounded by at least FOUR different colleagues from this branch. The frequency is beyond unprofessional, I just received 2 calls in the span of 5 minutes.

Derya · 15 May 2026

★★★★★ 5/5

Google

Prithvi gave an amazing customer service he found me a suitable house that fitted with all My list of desirables including location , budget and style of the property , …

Chantelle · 16 December 2025

★★★★★ 5/5

Google

Ashley was of great help. He showed me a bunch of places and even responded to my likes and dislikes. He was fair and transparent about the places

Pranav · 26 May 2024

★★★★★ 5/5

Google

We recently bought a property through Foxtons WIllesden Green. James was straightforward to work with throughout the process. The purchase went through without a hitch! Happy to recommend!

Liz · 26 May 2024

★★★★★ 1/5

Trustpilot

Outrageous and awful management service

As a landlord (don't hate me!) paying for a managed service, they tried to charge me £90 + vat to fix a meter door with two cable ties. This is typical, and I have to chase them repeatedly for everything. My tenants and I deserve better.

Paddington · 4 May 2026

★★★★★ 5/5

Google

We recently rented our flat through Shereen at Foxtons. She was absolutely amazing. She quickly understood our needs, filtered a good selection of properties to review and showed them well highlighting all the important considerations. She …

Raghavan · 16 October 2025

★★★★★ 1/5

Trustpilot

Appalling lack of transparency, 5 months of silence followed by an “ambush” claim

I had an incredibly unfair and unprofessional experience with the Foxtons Deposits Team. We moved out in October 2025, yet it took five months for any clarity regarding our deposit, a delay that felt like a tactical move to strip us of our right to provide counter-evidence.

John · 19 April 2026

★★★★★ 5/5

Google

I will be forever grateful to Shereen Hatami and the team at Foxtons for helping me during a very stressful period of finding a home and moving. She went out of her way and well above and beyond to help me find a place, and we found one I couldn’t be happier with! Thank you so much, you definitely got it done… all within a month! 😍👏🏻 …

Jessica · 24 October 2023