Foxtons Willesden Green reviews in Brent

★★★★★ 5/5

Google

I had the pleasure of working closely with Aidan Scotte. He was accommodating to our very tight schedules and even came in on Saturdays he wasn’t scheduled to work to take us to viewings. We spent maybe 3 or 4 weekends with him, and he showed us over 10 properties in this time. Aidan was extremely knowledgeable and had answers to the rapid-fire questions we threw at him. I was thoroughly impressed with his depth and breadth of detailed knowledge about the properties he looked after. Having worked with several agents, this is an extremely rare quality. Aidan went above and beyond to deliver us a 5* service and even drove us to where we needed to be after our viewing with him. Ultimately, we were saddened when we secured a home through a different estate agent as we felt that for his consistent professionalism, Aidan should have won our sale. Aidan is a real asset to the Foxtons team and should be offered several promotions if he gives all his clients this level of service. Thank you, Aidan.

Louis · 26 April 2024

★★★★★ 5/5

Google

My husband and I had a great experience with Chloe. Chloe helped us find the best right property for us. She is very reliable, straightforward, she takes notes in details and has great communication. I will recommend Chloe over and over again. We thank her so much. 🌟🌟🌟🌟🌟 …

Gret · 27 March 2024

★★★★★ 1/5

Trustpilot

Landlords don’t be fooled by the nice…

Landlords don’t be fooled by the nice offices and friendly staff. They are ruthless. They take 13 percent + VAT for rent collection only and lock you in for 5 years. It’s not the tenants we need protecting from. It’s the ruthless agents.

MS · 18 September 2026

★★★★★ 5/5

Google

I went out on a viewing with Imani Marshall. She was lovely and very helpful.

Rohan · 10 August 2026

★★★★★ 5/5

Google

I would like to thank you for Sophie. She is so professional and the most helpful Estate Agent we have ever met. She is really friendly and did the fantastic job. Highly recommend Sophie if you are looking to buy property.

Mohamed · 25 June 2024

★★★★★ 5/5

Google

Thank you sally for all your help and knowledge

Harry · 10 September 2026

★★★★★ 5/5

Google

Shereen Hatami did an amazing job showing pro properties considering our budget and needs , she listened to us and was actively helping us find the best option for us. It was great working with her !

Gabriela · 16 February 2026

★★★★★ 1/5

Trustpilot

Terrible experience

Non-existent communication. Viewings done by an unprepared team: didn't know level of service charge, exposure, if the appliances were new or not, size of the flat or rooms. One claimed we had replaced the kitchen (we hadn't), another that the Hue Lights we installed were staying in the flat for the buyer (we never said that).

Gianluca · 23 May 2026

★★★★★ 5/5

Google

I have been foxton for few years. Recently Sally Murdock letting Manager have been superb with communications and updates is spot on time. I highly recommend her service. Sophie

Sophie · 15 April 2026

★★★★★ 5/5

Trustpilot

I was looking for a flat on short…

I was looking for a flat on short notice, and Ellie showed me 3 great options the very next day. She was really positive and helpful, and we ended up finding a place that I’m really excited about.

Sof · 21 September 2026

★★★★★ 5/5

Trustpilot

My experience with Foxtons

My experience with Destiny Basto , who conducted the viewing of 3 properties managed by Foxtons was great. She was very friendly and helpful . She was punctual and made a note of my requirements.

Preeti · 9 October 2026

★★★★★ 5/5

Google

Unbelievable service received from Shereen at Foxtons WG. She went above and beyond and has been a pleasure to deal with. Thank you so much!

R · 10 May 2026

★★★★★ 5/5

Trustpilot

As a Director of a property inventory…

As a Director of a property inventory company, I have had the pleasure of working with Hassan from Foxtons Mile End for many years, and I can genuinely say that he is an absolute pleasure to work with.

Akikur · 18 September 2026

★★★★★ 5/5

Google

If I could put 10 stars out of 5, I would. Lauren Clarke and Aidan Scotte were FANTASTIC. In what was supposed to be an 'easy' purchase, and turned out to take much more time and energy than expected for everybody involved, they were lifesavers, keeping me posted and going above and beyond to help by contacting both solicitors, the vendor or even the Council when needed, reassuring me for what is my first purchase, and resolving issues along the way. I couldn't praise either of them enough.

Angeline · 28 November 2023

★★★★★ 5/5

Google

Specifically for Marianne S - This is the lady you want in your corner! 10/10. No other agent that I have come across has been willing to really hunt for properties that meet your criteria, you can genuinely tell she cares about your needs …

Rhi · 16 November 2025

★★★★★ 1/5

Trustpilot

Terrible service

Terrible service. Very disappointed. I found a short let property on their portal myself, the agent (Amir Abbasian) kept suggesting either awful properties, or ones over my budget. They were very quick to call back and close the deal but once the deal was made, I never once was able to speak directly to my agent Olivia Taylor, or anyone from Foxtons again. Repeated messages and email queries went unanswered. Every two weeks a new person would be in touch and all my queries would be ignored. The property was nice and in good condition but i paid Foxtons 350 pounds for the end of tenancy clean, and was slapped with a 600 pound cleaning claim on my deposit. The property was never cleaned and my landlord claimed the charges from my deposit. at least a dozen emails later, I still don't have a protection document number for my deposit. I was told my deposit was protected. I ws told I would be provided an inventory upon moving in. I was told the place would be cleaned at the end of my tenancy, for which i paid. None of the above happened. Still waiting for part of my deposit to be returned, even though they said it was transferred three weeks ago and should take 5 to 7 days to be credited. I've settled the dispute with my landlord now, even though it is extortion, but it seems even he was being cheated by Foxtons.

Fizza · 18 October 2025

★★★★★ 1/5

Trustpilot

Three words - don’t do it

We listed our house with foxtons and the service has been abysmal. There’s been next to no effort or movement with trying to sell the house, no communications with any options etc. You get an account online which shows upcoming viewings - almost all viewings ‘booked’ haven’t actually happened and they don’t contact us to confirm it either. You expect a lot from an estate agent with their level of commission - dont bother.

Nicola · 9 December 2025

★★★★★ 5/5

Google

After searching for properties since November, Sophie was one of the most helpful and friendly Estate Agents we met. She put so much effort into helping us search for a property. We really appreciate all her hard work!

Jake · 26 May 2024

★★★★★ 5/5

Google

We worked very closely with Abdus-Samad Kazmi on finding a new place. Abdus was very knowledgeable about the local area, types of buildings, and things to look out for. From the very get go he was extremely polite, highly professional, and very understanding of our requirements. Abdus clearly has a knack for this line of work - after showing us three properties, he was able to figure out exactly the type of properties we liked. The properties he showed us were always exactly within our requirements (sometimes even went above what we had asked for!). For anyone who is in search of property around the area, I would strongly (and very confidently) urge you to reach out to him and speak to him about your requirements.

Subin · 24 October 2023

★★★★★ 1/5

Google

Landlords and Tenants should avoid Foxtonsflation in 2023! The current Letting's Manger at Willesden Green is purely driven by OTE and he inflated a rental valuation from £1100 pcm to £1500 pcm, a whopping 36.36% increase in desperate attempt to stop me walking out of the door and taking the business elsewhere. I was seeking financial compensation for mismanagement and the Letting's manager could do nothing for me except hike the rent of the next tenant and offer me a miserable £250 discount on the next contract. Effectively getting the next tenant to pay more rent to subdue my compensation claims for Foxton's own incompetence. The current tenant had been there just over a year and had already complained directly to me about Foxton's rental price valuation already being too high for a studio of only 20 square meters and had given notice to leave at the end of the fixed term. We had previously given some other business to Foxtons and we were shocked that they had flagged us for a £20,000 fine to the Government for not having a valid Gas Safe certificate once the tenant had already moved in. We have our own engineer doing such work and our valid certificate was rejected on multiple occasions and the threats of the fine continued. I spoke with the Letting's manager multiple times who failed on every occasion to take any responsibility for this plainly wrong action and blamed the IT department and our technical skills were challenged by their insistence on the only possible way we could avoid this £20,000 fine would be via the myfoxtons portal. I continued to email the the valid Gas Safe certificate multiple times to the Lettings Manager and the only way to remove these unwanted notifications was to leave Foxtons altogether which is much more complicated than you can imagine! They do not negotiate and they charged us 21.6% (18%+VAT) for the fully managed service which is nothing more than a online portal which contains incorrect information that will waste your time on every occasion and will result in further friction between Landlords and Tenants. As a Landlord I genuinely feel that the tenant should feel comfortable about the level of rent paid and I will be reaching out to Rt Hon Michael Gove MP, Ben Twomey of Generation Rent and Ben Beadle of the NRLA. The current draft of the Renters Reform Bill should be updated with a maximum commission that can be charged by a lettings agent as that price is ultimately paid by the tenant. This would have a more significant impact than any other measure and the savings should be passed onto the tenant. I will give them a full account Foxton's ruthless business practices and will update here in due course.

Rumit · 24 October 2023

★★★★★ 5/5

Google

I am impressed and positively surprised by the professionalism, work ethics, dedication to work and attitude of Shereen from this branch. I appreciate she didn't try to up-sell random properties, but once we discussed my requirements and what property I am looking for, she did a very good prep work in researching which properties would interest me. That way I did not waste my valuable time in seeing properties I am not interested in. As a matter of fact, the second property she arranged viewing for was the property I successfully made an offer on. Whole process was very quick and simple thanks to Shereen following up and helping whenever possible. If you are looking for property this is the person to work with, highly recommended!

Veddy · 24 October 2023

★★★★★ 5/5

Google

If you every get in touch with Foxtons Willesden Green, ask for Aidan! Although we had very mixed experience of Foxtons, Aidan was always attentive, well-prepared and focused on finding us a perfect place! He did not rush us and allowed us to take things at our own pace. Also, many agents disregarded our preferences and sent us anything they wanted. However, Aidan always ensured that what he sent us fitted with our long list of requirements. Other than that, he's a great person and pleasure to spend time with.

Jan · 24 October 2023

★★★★★ 5/5

Trustpilot

Fantastic experience with Mercedes…

Fantastic experience with Mercedes Cole. Is so helpful and accommodating with my various requests and always goes the extra mile. Is very knowledgable and is a pleasure to do business with. Would highly recommend. Thank you

Anne · 18 September 2026

★★★★★ 5/5

Google

Lauren was an efficient communicator who made sure she followed up on every stage, often going above and beyond. She was also pleasant and understanding of my occasional frustrations in the face of a long and complicated sale (nothing to do with her work, all circumstantial). If I were selling via Foxtons Willesden Green I'd recommend specifically asking for her :)

Jenni · 17 October 2024