99Home Ltd Brent reviews

★★★★★ 5/5

Google

I would like to thank Puja Mehra and team for making my experience so simple and painless. They understood what my needs were, kept me updated at regular intervals about the progress. I am very pleased with their service and will continue to use them in future. Keep up the good work and wishing you very best.

Mukesh · 15 February 2024

★★★★★ 5/5

Trustpilot

Great service and great supportive staff

Vivek has been a great help in guiding me through the process and helping negotiate the price. Highly recommend them

Ashish · 18 May 2026

★★★★★ 5/5

Google

I recently had the pleasure of working with 99home, and I couldn't be more satisfied with the service I received. Amit K, our dedicated agent, went above and beyond to ensure a smooth and stress-free experience. From the very beginning, Amit demonstrated exceptional professionalism and knowledge. He took the time to understand our needs and provided invaluable advice throughout the process. His friendly demeanor and unwavering patience made us feel comfortable and confident every step of the way. What truly sets Amit apart is his commitment to excellence. He was always available to answer our questions and address any concerns, making us feel like a top priority. His attention to detail and proactive approach ensured that everything was handled efficiently and effectively. Thanks to Amit's hard work and expertise, we were able to achieve our goals quickly and with ease. I highly recommend 99home and Amit K to anyone in need of reliable and outstanding real estate services. We couldn't be happier with our experience and look forward to working with them again in the future.

Akanksha · 14 July 2024

★★★★★ 1/5

Google

Took 2 weeks to reply to my offer. 4 weeks after offer accepted pulled out due to "taking too long to complete" No communication from them in the meantime. Customer service outsourced to a team who didn't understand. Update: 2 offers were submitted and the second one accepted. After spending thousands in solicitor fees, survey fees and mortgage broker fees the vendor pulled out after 4 weeks because "it was taking too long". Property is still represented by yourselves. No doubt accepted a higher offer

AJ · 12 November 2021

★★★★★ 5/5

Google

Just sold through 99 Home after a terrible experience with Doorsteps. The website is basic but do not let that put you off. Buyers seems to be able to navigate it and I got plenty of enquiries to my email and they also save onto your dashboard. You can update your ad yourself and change the status when you want, so its completely in your hands. Anil Sharma has been super helpful with all emails and calls returned within a few hours. Choose this over Doorsteps - they are cheaper and the service you will get is infinitely better. Doorsteps wont even return an email and do not try and get through to them on the phone! Give it a go, I will use them again for my next sale.

Elizabeth · 12 November 2021

★★★★★ 5/5

Google

My experience with 99 home was outstanding. Amit Kainth was incredibly helpful and professional, making the entire process easy and stress-free. His communication was clear and prompt, and his expertise gave me great confidence. Amit went above and beyond to ensure I understood everything, offering friendly and approachable advice throughout and he genuinely cared about finding the best solution for me, going above and beyond with his support. Overall, I had a fantastic experience with 99 Home Ltd.

Urvi · 13 August 2024

★★★★★ 5/5

Trustpilot

Very professional

Very professional company which gave me confidence in applying for a rental property. In particular, Puja, Head of Operations and Compliance, was extremely helpful and lovely to deal with. She was reassuring during what can be a stressful time. Very happy with the customer service provided to me and my wife.

Bob · 1 September 2026

★★★★★ 5/5

Trustpilot

Best ever service

Just sold my 4th property with our agent Craig Lockwood,he offers such a great service,its never any trouble to get updates or advice from him ,and he never fails to answer/return calls,he's always done the best job for us,I couldnt rate his service high enough

Paul · 8 October 2026

★★★★★ 5/5

Google

I've had the pleasure of working with Puja from 99home, where I faced a challenging situation that required the eviction of tenants from my property. This was an extremely stressful time for me, but Puja and her team at 99home went above and beyond to assist me. They navigated the complexities of the eviction process with remarkable expertise and empathy. In conclusion, I am extremely impressed with Puja's professionalism, commitment, exemplary service, and knowledge. Her clear communication and ability to handle challenging situations with grace and efficiency are truly commendable. She went an extra mile, responded to my numerous calls after work and on holidays, showing a level of dedication and support. I am immensely grateful to Puja and the entire team at 99home for their exceptional service. Thank you once again Puja and 99home for making what could have been a daunting experience, a smooth and manageable one.

Peeyush · 14 June 2024

★★★★★ 5/5

Google

Thanks to 99home and especially Ritika, I had a smooth experience with settling down. I contacted them even before arriving to the UK and Ritika arranged me a viewing. The property was as described and exactly like the photos therefore we went ahead and they explained me every step carefully from credit check to getting the keys and settling in. Every single step was explained in details and treated carefully (payments, bills, inventory)Thanks to Ritika and 99home that I got into property in a week after arriving to the UK and did not need to think about the rest.

E.Giray · 14 June 2024

★★★★★ 5/5

Trustpilot

I recently had the pleasure of working…

I recently had the pleasure of working with Mr. Anil Sharma to sell my home, and I couldn't be more satisfied with the experience. From start to finish, Anil demonstrated exceptional professionalism, expertise, and dedication.From our first meeting, Anil's deep knowledge of the local real estate market was evident. He provided a comprehensive market analysis, helping us set a competitive and realistic price for our home. His strategic approach to marketing included professional photography, virtual tours, and targeted online advertising, which attracted a high number of potential buyers.Throughout the process, Anil was always available to answer our questions and provide updates. His communication skills are outstanding, ensuring we were never left in the dark. He coordinated showings seamlessly and provided valuable feedback from potential buyers.One of Anil's most impressive qualities is his negotiation skills. He managed to secure a fantastic deal for us, far exceeding our expectations. His ability to handle negotiations with tact and fairness ensured a smooth transaction for all parties involved.In addition to his professional acumen, Anil's personable and friendly nature made the entire process less stressful and more enjoyable. He genuinely cares about his clients and goes above and beyond to ensure their needs are met.Thanks to Anil's hard work and expertise, we sold our home quickly and at an excellent price. I highly recommend Mr. Anil Sharma to anyone looking to buy or sell a property. His dedication, knowledge, and professionalism make him an exceptional estate agent. Thank you, Anil, for a job well done!

Gary · 31 May 2024

★★★★★ 5/5

Trustpilot

Amazing experience

Thanks to 99home and especially Ritika, I had a smooth experience with settling down. I contacted them even before arriving to the UK and Ritika arranged me a viewing. The property was as described and exactly like the photos therefore we went ahead and they explained me every step carefully from credit check to getting the keys and settling in. Every single step was explained in details and treated carefully (payments, bills, inventory)Thanks to Ritika and 99home that I got into property in a week after arriving to the UK and did not need to think about the rest.

Giray · 22 May 2024

★★★★★ 5/5

Trustpilot

Great and fast service

Huge thank you Ishan for guiding us so expertly through the whole rental process. I found the service very quick and efficient

Jackie · 31 March 2026

★★★★★ 5/5

Google

Perfect service... could not have been any better... I was coming out of a difficult contract, which was very painful to take over, but Poja made sure to cover all the paperwork and make the transition as smooth as possible, not only from her end but she also guided me through the entire process. It took eight months to move, but she supported us without any expectations.

Biren · 15 December 2024

★★★★★ 5/5

Trustpilot

Goes above and beyond to make sure you get the best service.

Perfect service... could not have been any better... I was coming out of a difficult contract, which was very painful to take over, but Poja made sure to cover all the paperwork and make the transition as smooth as possible, not only from her end but she also guided me through the entire process. It took eight months to move, but she supported us without any expectations.

Biren · 10 December 2024

★★★★★ 5/5

Trustpilot

Both Vivek & Payal were extremely…

Both Vivek & Payal were extremely helpful & patient in helping me upload all the material for my house sale. They managed to turn this all around within 24 hours too- thanks guys!

Barry · 21 December 2025

★★★★★ 5/5

Trustpilot

Really straight forward affordable way…

Really straight forward affordable way to advertise your property for let. We have used this 3 times now and each time got a good response rate and a quick let. We prefer to meet the tenants ourselves and are prepared to draft the advert etc so works perfectly for us and saves a fortune! Komal and her team have been helpful in letting our property.

Jude · 25 December 2024

★★★★★ 5/5

Trustpilot

Really straight forward affordable way…

Really straight forward affordable way to advertise your property for let. We have used this 3 times now and each time got a good response rate and a quick let. We prefer to meet the tenants ourselves and are prepared to draft the advert etc so works perfectly for us and saves a fortune! Komal and her team have been helpful in letting our property.

Komal · 22 December 2024

★★★★★ 5/5

Trustpilot

"Highly recommend 99home's full…

"Highly recommend 99home's full management service! I've been with them for six months now, and it's been a breeze, thanks to their attentive staff, especially Smita. Her kindness and patience have truly made the experience seamless. Recently, when issues arose with the toilet and washing machine, Smita efficiently communicated between the tenant and me, swiftly arranging for a contractor to resolve the problems. Their prompt action and excellent communication skills truly stand out. A big thank you to Smita and the entire team for their outstanding service!"

Helen · 18 April 2024

★★★★★ 1/5

Trustpilot

Let down by a poor website

You will be dealing with an Indian call center, in case that matters to you. I did find them to be courteous and had no issue understanding/dealing with the staff I spoke to. With Doorsteps you seem to get UK people and they offer a similar deal. But the reason for the 2 star review is not that but the website. It didn't do what it was supposed to do most of the time. There was a maintenance banner warning the entire time my listing was running, and my list of viewing contacts kept disappearing only to come back again on another visit to the site. Since they are an online estate agent they should at least get the 'online' bit right. I suppose it's useful that they do allow changes to listings using an online editor, but most of the time you need to prompt them to enact changes anyways. For Doorsteps you must email them each change and whilst that sounds more annoying than an online editor it worked surprisingly well. Whilst I liked the intention of 99home, the execution was appalling. I do like the fact that 99home are less aggressive than Doorsteps in up-selling. But the simple fact remains, it's much easier to deal with Doorsteps and you'll sell faster with them.EDIT: In response to the accusation of a fake review, I don't generally post stuff on public forums under my own name. The above review was fair, and I've even mentioned some points in your favour, if the aim was simply to promote a competitor I wouldn't have bothered would I? The reader will decide. Rather than throwing accusations around why not spend your time getting a decent web team on the job?EDIT2: Thanks for your efforts to get my review removed. I'm afraid this just further negatively impacts my experience with you. I've removed another star.EDIT3: I feel the only reason you want my ref. is to undermine my review, or possibly publish my details, bearing in mind the small-minded nature of your responses so far with multiple flaggings of my review, and playing the race card you are clearly petty and vindictive. I think this alone is enough of a reason not to deal with you. You can follow up with whatever unsubstantiated claims you want these are just words, impossible for people to prove or disprove independent reviews are what people come to Trustpilot for, not advertising spiel. And just so we're clear, if you do publish one shred of my PII here, I'll be taking the screenshot to the registrar, as that is a criminal offense under the DPA act 1998. Thanks.

Biff · 19 December 2020

★★★★★ 5/5

Trustpilot

Vivek was fantastic

Vivek was fantastic! He helped me very quickly and he was efficient.

Magdalena · 24 May 2026

★★★★★ 5/5

Trustpilot

Mmmm spend 99 quid ,possibly save £3900? A no brainer!

Estate agents are a headache at the best of times so I thought Id take a gamble and try 99 home And see how I get on, Only 99 quid after all! Anyway after writing my listing from stealing bits from other adverts and taking a few nice photographs I was away and the guys at 99 home had me on Zoopla, rightmove and on the market all the places the big boys play, and even gumtree!! I also used separately a local estate agent and Found I had just as many viewings from 99 home as I did from the estate agent but with 99H fees around 3900 pound cheaper if sold. This allowed me to take a little less and still have more as it only cost me 99 quid after all!!So big thanks to Swati and the team for a great service and good luck for the future!Give them a go , Could be the best 99 quid you've ever spent 👍( and NO, I am NO relation just a genuinely happy customer!👏👏👏👏)

Michael · 7 August 2020

★★★★★ 5/5

Trustpilot

Amazing service and excellent value

Amazing service and excellent value! Sujata was assigned to manage our property and took care of everything from the initial listing and photos all the way through to memorandum of sale and completion. Having an individual contact made the whole process run smoothly and Sujata was always on hand to chase things up when required. We actually had a buyer pull out at the last possible moment so we had to start the whole process all over. We changed photos and took the property off the market and then back on for a 2nd time and nothing was too much trouble and didn't have any extra fees.I would highly recommend 99home and will use again in the future.

Jarek · 30 July 2020

★★★★★ 5/5

Trustpilot

Personalised service, good communication and really supportive

This was our first experience of using an online estate agent and it was brilliant. The whole process was really easy to follow (we went for the combo package). The professional photographs of our house were excellent. Communication with 99Home was really prompt and helpful (email, texts and telephone), and they did what they said they would, in a timely manner. We felt in control of the whole process, but with support when we wanted or needed it, and the service was really personalised to our requirements. Swati Bhandari was particularly supportive over the telephone when things got stressful!

Carla · 30 July 2020