5/5
TrustpilotShared Ownership
Anil Sharma was helpful in managing the offer for a shared ownership flat
Trusted Agent profile · Brent
99Home Ltd Brent reviews
★★★★★
1,783 reviews across 3 platforms
38A Court Parade, East Lane, Wembley, London, HA0 3HS, Brent, HA0 3HS
99Home Ltd's office in Brent, at 38A Court Parade, is rated 4.8 out of 5 across 1,783 reviews on three platforms, including 303 Google reviews rated 4.2.
303
Reviews on Google
This office
11
Reviews on Facebook
This office
1,469
Reviews on Trustpilot
This office
Reviews
Every review we hold for the Brent office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotWhy would anyone use a conventional agent when you can have quality customer service and save thousands with 99 Home?
I have been using 99 Home for some years for both sales and lettings. They have saved me tens of thousands of pounds on agency fees on lettings alone and many more tens of thousands on property sales. 99 Home not only save me money but offer excellent customer service, and the full range of agency services as required, each priced transparently and much more cheaply than conventional estate agencies. All delivered professionally and to a high quality. Unlike conventional agencies, whose behaviour is driven primarily by commissions, 99 Home concentrate on service delivery. I cannot understand why anyone would use a conventional agency when 99 Home is available as an alternative. In my latest two lettings transactions, 99 Home identified quality tenants, undertook reference checking, developed contracts, undertook check in inventory, undertook various required inspections, providing great service and savings for both my new tenants and myself. All of this was undertaken with exemplary efficiency and brilliant customer service by the lovely Anjali who was with us every step of the way. Like Ritika, who has supported me through previous transactions, she could not do enough to help. I recommend 99 Home unreservedly for a fuss-free, efficient and excellent value service whether you are letting or selling.
5/5
TrustpilotI joined Puja Mehra at 99 Home Ltd
I joined Puja Mehra at 99 Home Ltd, initially I had doubts as I had not heard about the company and how well would they manage our property in Rugby. When I talked with Puja she gave me an insight into the management of the properties nationwide which convinced me. The Local Agents that I had used before were simply rubbish and caused me to lose thousands of pounds. Ever since I have joined Puja and team my stress levels are zero, yes there is a price to pay but it’s better with trained and qualified people. Puja is an excellent manager and attends to issues immediately. Highly recommend the company and Puja Mehra in particular.
1/5
GoogleScam do not go with them they take your deposit without knowing anything and do not refund you back. If you have ever been in this situation you can still sue them. Take them to court! When they get told they are being recorded they start to stutter and dont want to answer your questions and lie about having a manager everytime I have called they have said manager is in a meeting and will call back and they have not called back so when I said ill wait they still couldn't give the phone to the manager after waiting hrs know the phone.
5/5
TrustpilotAbsolutely excellent service from start…
Absolutely excellent service from start to finish,craig lockwood went above and beyond to look after us ,always on hand to help us with any queries and always provided updates , i cant fault the service ,
5/5
TrustpilotProperty for rent
Call was answered quickly by a friendly guy who recorded my enquiry
1/5
GoogleI wish I could give 0 stars! I've had the bad luck of trying to deal with this agency for the last 8 weeks and it's been a complete disaster. Fortunately, I don't rent or use them to look after my property. To cut a long story short, there was a leak in the bathroom above mine back in June. Builders came and confirmed there was a leak coming from the bathroom upstairs. Their tenant refused to give my tenant and management company the details of the landlord or the management company - apparently he didn't even know the property was managed by a company. For 3 months their leak wasn't repaired and it has totally ruined my bathroom and impacted the bathroom underneath mine! The walls are wet, there is mould and it stinks but they don't care! Eventually when we did find out the property was looked after 99 homes no one had the courtesy to respond to calls/ emails from my management company and myself ..... this went on for over one month. Eventually I had to hunt the director through LinkedIn! And after a-lot of communication we were still not getting any responses or resolutions. Clearly they think if you ignore people the problem will go away. Whilst the cause of negligence is clearly the landlord, they should have processes in place to ensure their tenants are aware of what protocol to follow (Tenant not giving us any contact details is un-acceptable) and they should respond to people on time as it creates un-necessary anxiety for other parties involved. I'm not surprised at all looking at the other low rating reviews they've got - my advice, Stay Away
Agent replied · 23 October 2024
Dear Ankur, Thank you for taking the time to share your feedback, and we sincerely regret the issues you’ve experienced. However, after reviewing your case, it appears that 99Home was not involved in the property situation you described. Your interaction was directly with the property owner, who declined further communication due to previous concerns. While we understand your frustration. We always strive to assist where possible, but in this case, the resolution was beyond our control as it involved the property owner's decision. We encourage you to reach out to the property owner directly to address the situation. If there's anything we can clarify or assist with moving forward, feel free to contact us. Best regards, 99home Team
5/5
TrustpilotPuja Mehra
Puja Mehra is so helpful and has very good knowledge to handle the issue. She helped me with clear communication and her best part is positive approach so that I felt very comfortable. Time to time she did follow up and accountability until the issue is resolved.Many thanks to puja and definitely I will recommend Puja Mehra to my friends and family.RegardsShashi
1/5
GoogleI experienced that this agency is not reliable in their business. In my opinion they might be the worst estate agency in the UK. I do not trust their landlords. They do not stick to agreements. I find their behaviour offensive and against disabled people&foreigners. if you ever read this review, I strongly suggest you not to do any business with these people. They lie a lot and they deny later and tell " you can't prove anything". They call you via private number, they try to do everything verbally. @99Homes--regarding your incorrect reply, the communication including emails denies your claim: you were letting rooms in the house one-by-one. why then you asked me to pay 1 room deposit? you waited one month: I did not offer anything. You broke the agreement the last day just before I sign and collect the keys. You lie.
Agent replied · 11 November 2024
Dear Emrah Sorry for the inconvenience. The property you wanted to move wasn't a HMO hence landlord declined your offer. Kind regards 99home team
1/5
GoogleThey are the worst company to rent a home from. When I rented the house, I gave them a deposit that same day. The following day, we moved in, but we had no refrigerator, no bed, no floor, and no garbage disposal in the garden, where there were several rats. I spent a week without a toilet since the agency didn't send someone to replace it, so we had to use a bucket to fill it with water.
Agent replied · 10 December 2024
This review is not genuine; the company is pressuring us to purchase their reputation management service, threatening to flood our profile with fake reviews if we decline. Google please could you remove this review. Many thanks 99home team
5/5
TrustpilotI’m smiling from ear to ear writing…
I’m smiling from ear to ear writing this.From start to finish Sagrika has made the process smooth. Sagrika is still supporting me through the sale.The portal is easy to use. The photographer was amazing. Unfortunately I had to cancel first appointment, however made another no problem. The pictures were amazing.Shared ownership and have sold within a week.Just waiting to start my journey now!
5/5
TrustpilotThe support and the scheduling was…
The support and the scheduling was absolutely easy. The team is very friendly and flexible. Provided all the information and gave us space to do our viewing easily. Thank you and wish you all the best
5/5
TrustpilotMy friend recommended this company to…
My friend recommended this company to me and I am more than happy with the way they have dealt with my rental from beginning to end. The staff were so helpful and professional and in particular, Ritika has been amazing. Whenever I needed help and support they always had the time to help. The service is great and so is the cost. I will certainly continue using them.
1/5
TrustpilotHORRIFYING PEOPLE! STAY AWAY!
To shorten an absurdly almost 2-year-long story: the agents at the 99Home Sutton agency are some of the very worst I ever had the misfortune of dealing with!No one there cares at all about the tenants, they will delay urgent processes for no reason whatsoever, will never respect the deadlines they give you, will cost tenants hundreds of pounds unnecessarily, will never do their job, will be very disrespectful, WILL DO NON-ALLOWED THINGS (like not protecting your deposit on your second tenancy, and sending various people to your house without prior legal notice), and will ultimately COST YOUR LANDLORD OVER £16000 due to their negligence, ineptitude, will to be paid to do absolutely nothing, and disregard for tenants' rights.They rented the house to me, my ex, and a friend of his, and then when my ex and his friend moved out, they agreed to me staying and paying only my share of the rent until two new housemates were found. They had lied, as they hadn' t even asked the landlord if he was okay with that before telling me they agreed to my proposition. They then tried to go back on our agreement (with invalid arguments such as them "not having the licence to deal with HMO houses" - which I checked and gave them PROOF FROM THE COUNCIL that we didn' t need an HMO licence!), asking me to pay the rent for the whole property, while also trying to illegally raise the rent.Oh, and let' s not forget: they will suddenly render your perspective new housemate homeless - costing them thousands of pounds - from one day to the next by black mailing both you and them with insane requests and legal action (even though you' ve done absolutely nothing wrong), going back completely on the previously agreed terms. The aforementioned legal action that they will have the landlord take, and that said landlord will lose, as it happened to my now-former landlord.WORST AGENTS EVER! DO NOT TRUST THEM FOR A SECOND!THEY' RE ALL HORRIBLE TRASH!
Agent replied · 22 October 2024
Dear GiulliaThank you for sharing your feedback. We are sorry to hear that your experience with us was not up to your expectations. However, we feel it is important to clarify a few points regarding the situation.As you mentioned, the property in question was shared by yourself, your boyfriend, and a relative. Unfortunately, due to issues/disputes between you and your boyfriend, the other relative left the property, leaving you as the sole occupant. If this wasn't the case, you would not be writing this review. Despite this, the full rent was not being paid, and as a result, the landlord suffered a significant financial loss. It is also important to note that the property is not an HMO (House in Multiple Occupations), and your actions effectively attempted to convert it into one. Due to this, we had no choice but to pursue legal action to regain possession of the property and rent it to a family.While we understand that rental arrangements can sometimes be complex, it is important to note that any actions taken were in line with our obligations to the landlord. We aim to act fairly and professionally towards both tenants and landlords, and we regret that you feel this was not the case.Should you wish to discuss this matter further, please feel free to reach out to us directly.Many thanksThe 99home team
5/5
GoogleFrom the very start, my experience with 99home (Komal, Ritika and team) has been great. In the process of letting my rental property I have been supported the whole way through. I received lot of interest after the property was advertised by 99Home which were all handled and arranged through their (99Home) own dashboard. Once I confirmed the tenants and informed 99home, the referencing and tenant move-in process had been very smooth. They made the whole process extremely easy. Response (on my queries and issues) that I received from the team was far better than the high street agents. I would definitely recommend using them.
3/5
TrustpilotAverage service. A lot of money to advertise on Rightmove with no feedback provided by 99 homes.
Ok not the best service. The initial sales pitch was good but thereafter things are not so great. I signed up to also advertise my property on Rightmove. The contract was £120 for the first month then £100 thereafter. 99Homes just upped the fee to £120 without telling me they were changing the contract. There is no feedback with regard to the Rightmove viewings. I know the agents are provided with statistics by Rightmove but I have to keep chasing to get a copy of the stats. Will this months arrive before I renew? Who knows. 99 homes are quick enough to send out a bill demanding their £120 pcm but don't seem to keen on providing back up data to see if it is worthwhile continuing with the Rightmove fee. It takes quite awhile to fill out the form to advertise your property but in fairness that might be me being unfamiliar with the site.
5/5
TrustpilotExcellent customer service when we got stuck
Our contact Anil Sharma was really helpful. It was a struggle trying to help my 86 year old aunt complete the form but Anil led us through it and stayed on the phone to confirm that we'd done everything correctly. I rang the company several times for help and each time got through promptly and received really good customer service.
1/5
FacebookTo shorten an absurdly almost 2-year-long story: the agents at the 99Home Sutton agency are some of the very worst I ever had the misfortune of dealing with! No one there cares at all about the tenants, they will delay urgent processes for no reason whatsoever, will never respect the deadlines they give you, will cost tenants hundreds of pounds unnecessarily, will never do their job, will be very disrespectful, WILL DO ILLEGAL THINGS (like not protecting your deposit on your second tenancy, and sending various people to your house without prior legal notice), and will ultimately COST YOUR LANDLORD OVER £16000 due to their negligence, ineptitude, will to be paid to do absolutely nothing, and disregard for tenants' rights. Oh, and let' s not forget: they will suddenly render your perspective new housemate homeless - costing them thousands of pounds - from one day to the next by blackmailing both you and them with insane requests and legal action (even though you' ve done absolutely nothing wrong), going back completely on the previously agreed terms. The aforementioned legal action that they will have the landlord take, and that said landlord will lose, as it happened to my now-former landlord. WORST AGENTS EVER! DO NOT TRUST THEM FOR A SECOND! Varun, Ritika, Komal, Sachin, et cetera: HORRIBLE "HUMAN" BEINGS! TRASH!
Agent replied · 22 August 2025
Dear Giullia Thank you for sharing your feedback. We are sorry to hear that your experience with us was not up to your expectations. However, we feel it is important to clarify a few points regarding the situation. As you mentioned, the property in question was shared by yourself, your boyfriend, and a relative. Unfortunately, due to issues/disputes between you and your boyfriend, the other relative left the property, leaving you as the sole occupant. If this wasn't the case, you would not be writing this review. Despite this, the full rent was not being paid, and as a result, the landlord suffered a significant financial loss. It is also important to note that the property is not an HMO (House in Multiple Occupations), and your actions effectively attempted to convert it into one. Due to this, we had no choice but to pursue legal action to regain possession of the property and rent it to a family. While we understand that rental arrangements can sometimes be complex, it is important to note that any actions taken were in line with our obligations to the landlord. We aim to act fairly and professionally towards both tenants and landlords, and we regret that you feel this was not the case. Should you wish to discuss this matter further, please feel free to reach out to us directly. Many thanks The 99home team
5/5
TrustpilotAnil has been very informative and…
Anil has been very informative and helpful during the process.
5/5
TrustpilotVivek is really helpful and I would…
Vivek is really helpful and I would highly recommend
5/5
GoogleIt's been an amazing service since the very beginning. They have a great team, very professional, helpful and efficient and Smita has been incredible since the very start!
5/5
TrustpilotExcellent Service
Just had our home put on the market. Sagrika Maurya was our sales negotiator, she was very friendly and helpful. Also got back to me really quickly everytime I had a question. Took about a week from requesting to have my property on the market, to the photos and then uploaded on all major portals. Let's just hope it sells as quick!
5/5
TrustpilotSmita is incredibly helpful and hardworking
It's been an amazing service since the very beginning. They have a great team, very professional, helpful and efficient and Smita has been incredible since the very start!
5/5
TrustpilotGood Experience
We wanted a straight-forward way of selling our house and 99Home provided this. You knew exactly what you were getting with extras if you wanted them. The price is fair and good value. Communication was prompt and courteous.
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