Prospect Estate Agency Bracknell reviews

★★★★★ 5/5

Trustpilot

Kate my property manager is clear, concise and proactive

Kate is my property manager and recently with all the changes in cost of living in the UK, she has really been attentive to changes needed to provide both my tenants and myself the best service. Always proactive in communication and raising any issues in a clear and concise fashion enables me to make the right decisions, and quickly, for the benefit of my tenants. I would recommend Prospect to any landlords needing full management, if they were all like Kate.

Gregory · 24 March 2023

★★★★★ 5/5

Trustpilot

Daniel @ Aldershot branch is the best!

Daniel @ Prospect Aldershot is the best agent I’ve come across. We were the buyers and he was very responsive, helpful and decent. He held our chain together when we nearly pulled out, and took personal responsibility for resolving all issues we faced. I spoke to him more often than my own agents who were selling my old house. Not planning on moving house again any time soon (!) but if/when we do we’ll definitely use them.

Becks · 8 June 2023

★★★★★ 5/5

Trustpilot

Great service from Nikki G

I’ve been a landlord for many years and always been happy with Prospects letting services. In particular, very happy with my property manager Nikki Gardner who is always helpful and professional. 5 star Nikki. Well done. Tim

Tim · 17 July 2026

★★★★★ 5/5

Trustpilot

I have bought and am now selling through Prospect

I have bought and am now selling through Prospect Sandhurst and they have, as a team, been very supportive, helpful and professional throughout. Amy Ingle's (to just mention one of the team) support through viewings and follow up's have been outstanding.

Anette · 17 June 2026

★★★★★ 5/5

Google

Both Megan and Lewis have been really helpful and very professional throughout the whole process and kept us informed every step of the way. Where we've needed a bit of advice or assistance they've been easy to deal with and it's been in a lot more pleasurable with this estate agents and letting agents than any of dealt with in my previous years of moving houses!! Fully recommend prospect and thanks to Megan and Lewis again.

John · 16 June 2023

★★★★★ 5/5

Google

We have recently purchased a property from Prospect of Bracknell. We cannot thank Ricky and his team enough for supporting and advising us throughout the whole process, from the start to the very end. They were with us every step of the way, right up to ensuring our safe arrival at our lovely new home here in Bracknell, having moved from Yorkshire to be near our family. We would highly recommend using Prospect Estate Agents.

Susan · 16 June 2023

★★★★★ 5/5

Google

I purchased a property which was listed with them, very attentive and professional individuals to deal with and once I made the completion I asked them to rent it for me. Harry and his team are exceptional they managed to find a suitable tenant and let it within 2 weeks. So far so good!

Hayat · 28 August 2024

★★★★★ 5/5

Google

I used Prospects to sell my first house and although there were some teething problems, and i had to drop the price quite a lot from their initial valuation, i eventually sold my house. Connor was great and answered all of my queries and made what was a very stressful time, a nice smooth process!

Emma · 5 August 2024

★★★★★ 5/5

Google

I can’t thank Connor at Prospect enough for his help and support during the sale of my property. He has always been there to answer any questions and help with anything I needed to know. The communication has been excellent and I would highly recommend Prospect to anyone looking to sell or buy a property.

Nick · 27 July 2024

★★★★★ 4/5

Trustpilot

I have always found the team at…

I have always found the team at Prospect helpful, open and professional. They have made getting the new tenants in very easy and straight forward

Nick · 9 September 2026

★★★★★ 1/5

Google

my experience with Prospect has been deeply disappointing due to consistent management failures and poor property standards since early 2025. Issues encountered since move-in: • Hygiene & Maintenance: Upon moving in, the property was handed over with a broken washing machine and carpets that had clearly not been professionally cleaned, despite expectations for a managed property. • Health & Safety (Mould/Damp): For over a year, I have dealt with persistent damp and mould issues. My requests for resolution were met with significant delays. I eventually had to purchase my own dehumidifying products and protective materials to maintain the property's condition at my own expense. • Ventilation & Pest Issues: A severe external pigeon infestation has made it impossible to open the windows for hygiene reasons. Instead of addressing the root cause, the agency provided conflicting and inaccurate advice regarding local regulations. • Privacy & Professionalism: Only a few months after I moved in, the agency contacted me out of the blue demanding to bring prospective viewers to the property while I was still a sitting tenant, which was highly intrusive and unprofessional. Conclusion: It was only after the formal intervention of the Environmental Health Housing Team (West Berkshire Council) that any real action was taken. The lack of proactive communication and basic maintenance is unacceptable for a reputable agency. I strongly advise any prospective tenants to thoroughly document every detail of the property before signing, as the management has shown a consistent lack of accountability.

Taylor · 26 March 2026

★★★★★ 5/5

Trustpilot

Shout out to Charlotte Morgan for…

Shout out to Charlotte Morgan for guiding me through my recent house rental experience and clearly handling the pre‑agreement, tenancy agreement, and all reference checks.

DimitrisV · 12 May 2026

★★★★★ 5/5

Trustpilot

Professional

Prospect have been our agent. Amanda Jenkins and Stefano Aloi are professionals for the processing with helpful advices and high efficiency. Would like to give 5* recommendations. Thanks so much.

Mabel · 28 July 2026

★★★★★ 5/5

Trustpilot

⭐ Outstanding support from Nikki, highly recommended!

We had a great experience with Prospect Estate Agency while moving into a property in Wokingham, thanks to Nikki Gardner (Senior Property Portfolio Partner).

Customer · 13 May 2026

★★★★★ 5/5

Google

Nothing but good things to say about Prospect. Great communicating, prompt service, issues are dealt with so quickly. If I need something, my requests are dealt with right away. Everyone I've encountered on my rental journey has been wonderful big thanks to Becky Baxter and Chase Jacobs. Update: our landlord sold his property and Becky Baxter was wonderful at having our backs throughout the process, she informed us of our legal rights and supported us completely whilst we found a new property.PositiveResponsiveness, Professionalism, Value

Nic · 16 June 2022

★★★★★ 5/5

Trustpilot

Very professional experience at…

Very professional experience at Prospect Letting Agents in Reading. We have personally had the pleasure of working with Lily Sines who has been excellent with regards to making sure that she is always there for us by email or phone should we have any queries. Lily is very professional, helpful, knowledgeable and goes over and above to make sure you have any questions answered in a timely manner. Lily is a credit to Prospect Letting Agents.

Susie · 12 November 2024

★★★★★ 5/5

Trustpilot

Re: Ashleigh Ackermann (Letting)

Prompt response to any maintenance issues and comprehensive feedback gives me full confidence in the letting team which is very important since I live abroad.

K.M.Spicer · 20 August 2026

★★★★★ 5/5

Trustpilot

Good management

We have entrusted Prospect with the management of our rental property for several years, and our experience has consistently been exceptional. Any matters that have arisen have been resolved promptly and professionally, with clear, dependable communication at every stage.

Leo · 13 May 2026

★★★★★ 5/5

Trustpilot

Great experience because of Bernadette!

We recently sold our flat in Reading with Prospects. The whole process took close to a year but Bernadette Martin at Prospects was an absolute gem and made the process that little bit easier. Excellent communication (there was an awful lot of back and forth). She always let us know what was going on, chased answers more times than I can count and helped with any issues we had post selling the house. If you’re selling a house - I’d only be recommending Prospects because of Bernadette and how much easier she made the whole process.My only negative comment is to NOT use one of the solicitors they recommend (Melia Mumford). They were by far the worst solicitors I have dealt with. Emails not replied to for weeks, despite their ‘10 working day turn around’. Would not recommend these solicitors to anyone.

Jennifer · 5 September 2024

★★★★★ 5/5

Trustpilot

Bernadette has been amazing

Bernadette has been amazing! She has always been helpful, friendly and great at responding to queries quickly. She's been the person to keep me calm and helped me know what was happening and where we are in the process of what is a very stressful process. Thanks Bernadette!

Claude · 9 October 2025

★★★★★ 4/5

Trustpilot

Beth Murphy was great

Prospect (specifically Assistant Manager Beth Murphy) just completed a sale for us of a 4 bedroom property in Finchampstead. Beth gave a pretty good presentation to win our trust at the outset and we went with Prospect over several other Estate Agencies. There were a few wobbles along the way when the eventual buyers were struggling to sell their own home but Beth was great at communicating and kept the process moving along - ultimately to a completion not far short of our asking price (and in excess of what some other agencies suggested we could get). I have no hesitation in recommending Beth and Prospect.

Sean · 1 September 2024

★★★★★ 5/5

Trustpilot

Sale of Wokingham maisonette

The sale of my maisonette is clearly not a plain-sailing process as the first sale fell through because the buyer was misled by the mortgage advisor about the construction of the maisonette. Thanks to Beth Murphy and Matt Reynolds that, the second (cash) buyer was soon found. We had been kept informed by Beth of the sale, moving the process along and constantly keeping us updated all the way even though responding in late evenings, Credit also goes to Matt Reynolds who advised us after the first sale fell through. Thanks so much!

Alex · 29 August 2024

★★★★★ 5/5

Trustpilot

I rented a flat under prospect for a…

I rented a flat under prospect for a year and have recently existed due to person reasons however prospect were nothing but informative and helpful in the exit of lease. our property manager was Vicky Crispp and during the course of the tenancy was nothing but helpful, she arranged with the landlord new sofas coming to the house due to our old ones being broken, she had the extract fans fixed and was very speedy in helping us get our deposit back due to a delay from the landlord. I would like to thank Vicky and prospect for all there help while I rented the property and say thank you for all the support they gave when existing contract.

Maisy · 28 August 2024

★★★★★ 3/5

Trustpilot

Prospect: helpful at times but slow and uncommunicative at others

Prospect is renting a property in Frimley (Camberley) to us. We found that at times when we needed to pay money or they needed us to do some paperwork urgently then they were very quick to communicate. But when we needed something from them such as a broken Goodlord link making it hard to complete our references, then they were unable to help. They were also very slow to produce the tenancy agreement and I had to call to chase them up several times, then they expected us to complete our steps quite quickly. However, we have managed to get to the point of renting and everything else has gone fine. In particular Edward Joslin has been helpful in giving us the information required to rent the property.

Kaiah · 28 August 2024