Leaders Bracknell reviews

★★★★★ 1/5

Trustpilot

Appalling disregard for customer service

I hesitate to write this review as having previously received at least an acceptable service from what was Rosedales, I cannot believe how poor the service has become under Leaders.As a landlord, Leaders/Rosedales found my new tenant in November 2023. I recently received an email from their Derby office informing me that the Tenancy bAgreement would be ending on 1 November 2024 and that if I wished, I could increase the monthly rental for which they quoted an amount within inflation. So far so good. They suggested I would need a new tenancy agreement at a cost of £230 plus VAT. This is where things turn bad. I am happy with my tenant and she would like to remain in my apartment for at least another year. She also has a partner who would like to move in. She will remain the Tenant and the partner will be an authorised occupant. I wished to have an addendum to the lease agreement drawn up to reflect this for which I was willing to pay.I contacted the Derby office and spoke to Abi who was very helpful but said this was something that could be dealt with by the Bourne office. I spoke to Linzi at the Bourne office. I was told that no that was wrong, these things are dealt with by the Derby office. I asked her politely if she could contact the Derby office as I had been given conflicting information and get back to me with a way forward. I have still not heard from her after one week and despite phoning the Bourne office again and being told she is not available. I then tried the Derby office again only to be told this was not something they could do. A member of their management team is now ‘looking into this for me’.I am still waiting for a call/email…..anything.Despite what it might seem, I do not have enough hours in my day to be given this kind of runaround. Each time I have required a new tenant in my apartment I have given Rosedales/Leaders my business. I am left with a bad taste and have to say that I will be extremely hesitant to use them again given this outrageous customer service that seems to be acceptable to Leaders. A polite phone call would suffice at least to let me know that they had not forgotten about me. Instead I am being shifted from pillar to post with no satisfactory outcome. Come on Leaders, get your act together and let’s have some real leadership!

Pamela · 2 October 2024

★★★★★ 1/5

Trustpilot

Not recommended

Our experience with this company and landlord was absolutely awful, after paying a large sum of money for 6 months rent, it was two months before being able to move in. There were many problems with this property, things that could not be seen on their virtual viewing. After many phone conversations, one of which was to their head office, and an email from Tonbridge office asking me not to contact them, so many text messages and a visit to the office, nothing was ever done. So 6months rent was paid, but only 4 months lived in. Disgusting way to run a company. My review will not change, customer service for our numerous e.mails, phone calls and visit all fell on deaf ears!

Andrea · 30 September 2024

★★★★★ 5/5

Trustpilot

Debbie is a lovely lady who comes to do…

Debbie is a lovely lady who comes to do the initial and 3 monthly inspection. Both times I've found her to be friendly and helpful. She also stops to say hi when she is out and about on the estate.

Amber · 3 September 2026

★★★★★ 5/5

Trustpilot

Aleyna has been very helpful and…

Aleyna has been very helpful and informative throughout the process so far! She also has been super responsive which has been really refreshing!

Rhodri · 22 May 2026

★★★★★ 5/5

Trustpilot

Really happy with the service from the…

Really happy with the service from the whole of the lettings team at Leaders! They were professional, friendly and helpful throughout the whole process. Any questions were dealt with quickly. Special mention to Sharon, Macy and Selwyn ! I would highly recommend them!

Emma · 13 August 2026

★★★★★ 5/5

Trustpilot

Just wanted to say a big thank you to michelle

Just wanted to say a big thank you to Michelle ...she has been fantastic in sorting any issues with our rental property ..always fast to reply and gets things sorted so quickly ...then she always follows up checking we are happy with everything ...first class service Michelle ...wouldn't use anyone but leaders

Sarah · 12 June 2026

★★★★★ 5/5

Trustpilot

Best Service

The experience of renting an apartment through Leaders was seamless, beginning with the viewing and extending through to post-rental services such as document signing and ongoing support. During the viewing, Hannah from Sales was helpful answering all of my questions.The documentation process was straightforward and could be completed from the convenience of my own home. After I moved into the apartment, Natalie, the property manager, was exceptionally helpful in resolving a few issues. Professional assistance was organized promptly, facilitating the resolution of these matters. With the emergency contact numbers provided by Leaders for after-hours help and a 24/7 Report & Repair online service, I feel reassured that I have one less thing to worry about.

Nitin · 24 September 2024

★★★★★ 5/5

Trustpilot

Had a pleasure working with leaders

Had a pleasure working with leaders. Me and my partner are very happy with the place they found for us. They were very efficient, quick with responses. The agent we worked with Metz was so kind very clear and just all round a great experience

Ciarrai-Anne · 29 July 2026

★★★★★ 5/5

Trustpilot

Informative viewings

Calum was really informative about what properties were available and had an honest dialogue with me about what I liked and if there were any concerns I had that could go back to the landlord in order to make renting that bit more accessible.

FranFauxPas · 4 August 2026

★★★★★ 5/5

Trustpilot

We have been letting our one bedroom…

We have been letting our one bedroom flat in Cheltenham for 22 yrs and Leaders purchased our previous agent around 2027.As with all companies there has been a steady staff turn over the years but there has been almost continuous letting since that time. Leaders have continually arranged the relevant trades to maintain the flat services if we did not have our own contact and efficiently found new tenants whenever that was necessary.Shelley Thomas, who is our current contact in Lettings, has ensured our requests are quickly attended to and keeps us up to date effectively. Shelly is also very cherfull and reliable when under pressureJ T E Vick

Joe90point5 · 19 September 2024

★★★★★ 5/5

Trustpilot

Great experience

Great experience - I only have a couple of days every month when I'm at home and Leaders always accommodate this when booking an appointment for inspection. All their agents have been very respectful to myself and the property, offering to take the shoes off is very much appreciated and the right thing to do :) Last inspection was done by Ellie and that went very smoothly, many thanks!

Tadas · 1 June 2026

★★★★★ 5/5

Trustpilot

A Refreshing Estate Agent Experience

I can't recommend Jake and Lucy at Leaders Estate Agents Bromley highly enough. From start to finish, they kept me updated every step of the way and always took the time to explain everything clearly, which made the whole process so much less stressful.

Natalie · 3 August 2026

★★★★★ 1/5

Trustpilot

We had bad leakages in the house and it…

We had bad leakages in the house and it took them over 5 months to fix anything. They barely helped out just gave us many excuses nor helped us out to get any sort of compensation for the landlord's failure to comply with their landlord duties. Horrible management. The house was advertised with white goods which weren't there when we moved in, asking us to buy our own. They love to provide missleading communication and it's absurd how they work. Scammers is the first work that comes to my head, specially with this branch.

Jerzy · 15 September 2024

★★★★★ 5/5

Trustpilot

Great service and professionalism

Had a very smooth viewing process all thanks to Calum! He was very professional and really went above and beyond with finding a home for us. I didn’t feel any pressure with asking questions and he’s very informative and really knows his field. Kudos to Leaders for having a staff like him.

Ella · 6 June 2026

★★★★★ 5/5

Trustpilot

I had a great experience with Jake…

I had a great experience with Jake viewing a property. He was friendly, professional and made the whole process feel really easy and comfortable. I would definitely recommend Jake to anyone looking for a helpful and reliable estate agent. He was fantastic.

Hannah · 14 August 2026

★★★★★ 5/5

Trustpilot

Lucy was a huge help in securing the…

Lucy was a huge help in securing the flat and ensuring we had everything in order, even assisting during some technical difficulties.

Kyle · 22 May 2026

★★★★★ 5/5

Trustpilot

Debbie was amazing

Debbie was amazing ! She was fast , thorough and friendly , she also kept talking to me and talked me through the process so I knew exactly where she was and what she was doing ! Highly recommend x

Brooke · 26 August 2026

★★★★★ 5/5

Trustpilot

Chloe was extremely helpful to me today…

Chloe was extremely helpful to me today when I called in. She promised that she would provide feedback by way of email before the close of the day and she carried out that promise. Excellent service. Thank you

Susie · 7 September 2026

★★★★★ 5/5

Trustpilot

Aleyna and Selwyn at the Forest Hill…

Aleyna and Selwyn at the Forest Hill Leaders branch have been super helpful throughout and have been very responsive ensuring all the questions we have asked are answered quickly and clearly. Henry and I really appreciate all their help to make this process so smooth! Highly recommend! Kendall and Henry

Kendall · 2 October 2026

★★★★★ 1/5

Trustpilot

No respect for tenants

I am afraid that I view the glowing reports on this page with a very mistrustful eye. It is so easy for a company to create content that accompanies a five star banner to offset the remarks made by customers who feel they have not been treated respectfully. The heartfelt comments are those from people who are dissatisfied and I am one of them. My concern is part of a bigger picture because there is not enough regulation regarding the way property is managed in the UK and the current generation of university students - in this case in Manchester - are easy targets to exploit. My son shared a flat in Manchester with a fellow student. I paid the exorbitant rent every month and despite the pleas for a solution to the lack of hot water in the kitchen (yes he had to wash up with cold water all year - no dishwasher of course) and despite the complaints about the disgusting rampant mould in the bathroom that I bleached a couple of times when I blitzcleaned the bathroom... nothing happened. Nothing was repaired. Nothing was improved. Nothing was checked. I was born a Mancunian and live abroad now. I am horrified at the lack of legislation to protect tenants that allows landlords and agencies like Leaders to bleed vulnerable students and their families without offering a service commensurate with the price of the monthly rent. A further problem is the wait for the return of the deposit. I have now been waiting for a month and a half for the deposit I paid over a year ago be returned to me. I have just telephoned Leaders and the response was that they are very busy and it will take time because lots of students have finished their academic year. I cannot accept these double standards. When the money was due to Leaders we had to act very quickly - however, when our money is due back to us Leaders can make us wait. My son is embarking on a Masters Degree in France and that money is required to help him get started on his next academic journey. This is beyond disappointing.TIME HAS NOW LAPSED..... I contacted the customer care address and was told I would get a response before 5th Sept at the most. I am still waiting - Today is Sept 2nd. Latest update...it is now Sept 6th. We were promised news by Sept 5th. Nothing. So I phoned them today. What was the response? I was told that "Natasha" deals with the property in question. She is having lunch.... So I phoned later because she didn't phone me back as promised. No answer. So I asked my son to call. I thought that perhaps they were not answering because they recognised my number. Lo and behold, they answered my son. He was told that the landlord is ignoring them. This means he holds on to our money and hides. We have also been told he is outside the UK. Furthermore, another set of vulnerable students are now renting the property in question and he has pocketed their deposit. Why do Leaders continue to work with a landlord who is behaving illegally ??? Are their standards so low?Obviously, this is theft and steps will have to be taken to deal with this. Students in Manchester are making a mistake if they rent via Leaders. Please note that my profile photo is the mouldy bathroom that had to be bleached several times.

PF · 6 September 2024

★★★★★ 5/5

Trustpilot

Thank you Sian!

Sian was amazing and took the time to explain everything to us, as well as help us navigate any issues.

Katie · 2 June 2026

★★★★★ 5/5

Trustpilot

Amazing and stress free moving experience!

Me and my family have just moved into our first official family home, and the whole experience from start to finish with Leaders Bourne was amazing. Both Matthew & Sophie in the Bourne branch, who were our main contacts, were so friendly and helpful during the whole process and moving experience! Naturally I’m quite an anxious person, but I didn’t stress out once and felt at ease the whole time. Thank you for making this experience so easy and happy for us - we really appreciate all the work you do.

Holly · 4 September 2024

★★★★★ 5/5

Trustpilot

Debbie is always considerate when…

Debbie is always considerate when carrying out our inspections. She always talks us through and make sure everything is okay. Inspections can be quite nerve racking as a Tennant but Debbie always makes the experience positive.

Sarah · 18 September 2026

★★★★★ 5/5

Trustpilot

Great service

Lucy was really helpful and gave me all the information that I needed. Would use again

Ruth · 30 June 2026