Leaders Bracknell reviews

★★★★★ 1/5

Trustpilot

Don't touch Leaders with a bargepole…

Don't touch Leaders with a bargepole especially the Bury St Edmunds branch! I reminded them that the new renters rights bill passed in May is to investigate not only BAD LANDLORDS but BAD ESTATE AGENTS such as corrupt LEADERS!

Kate · 29 August 2026

★★★★★ 5/5

Trustpilot

Faringdon branch

From the moment I saw the property advertised, I knew it was going to be my new home! The decision was made easier by the friendliness and professionalism of everyone I spoke to in the Faringdon branch. As a first time renter I had a lot of questions which were answered with great knowledge and patience. Nothing seems to be too much for this guys! Communication is incredible, they find things out and call you back, you always know where you’re at. A special mention to Millie and Mel for helping me through the process, you are amazing!

Michela · 1 September 2024

★★★★★ 5/5

Trustpilot

I really appreciate the way leaders…

I really appreciate the way leaders team helps, Agent Callum was really friendly, helpful and supportive. I really recommend their expertise service!

Lasanthi · 16 May 2026

★★★★★ 5/5

Trustpilot

I just rented a room through Leader Agency

I recently rented a room through Leader Agency Luton, I couldn't stop talking about their services and how professional they were throughout the process. It such a good experience, from start to finish, the process was smooth and stress-free, thanks to the fantastic team at the agency.The staff were incredibly professional, responsive, and friendly. They took the time to understand my needs and found the perfect room for me. The whole process, from viewing the property ( I did a virtual viewing and it was effective), to signing the lease, was handled efficiently and with great care.I want to especially thank Bilal Raqeeb, for his exceptional service. He is always available to answer my questions, provided clear communication, and made sure everything was in place for a seamless move-in.If you’re looking for a reliable and supportive letting agency, I highly recommend Leaders Agency. They truly go above and beyond to make the rental process as easy as possible. They will provide every information you need need to make an informed decision. Thank you to the entire team for making my move such a positive experience!

Fakorede · 29 August 2024

★★★★★ 5/5

Trustpilot

Amazing estate agents

My second year of renting and my first one put me off it completely with a previous estate agents. However, Kate at Leaders has restored our hope in estate agents. From day one with helping us with our application to us moving in tomorrow Kate has been nothing but amazing, she's communicated with us at every stage ensuring we were updated on any issues, she's answered numerous questions that we've asked both over the phone and email. I couldn't have had a smoother experience thanks to Kate.Tia who became our property manager has also worked her hardest to ensure everything we needed was done.Both ladies are always happy when answering the phones regardless of how busy they are, they ensure we are satisfied before hanging up and the communication time has been amazing. Couldn't have asked for a better pair of people to look after us and our new home. Would recommend Leaders to anyone looking to move in or around Worcester.

Sam · 29 August 2024

★★★★★ 5/5

Trustpilot

Great service indeed Leaders…!

Great service indeed especially Lillian . I got so much of doubts as l’m renting for the first time, she got answers for all of that.Very responsive staff towards email or phone calls. The staff were friendly, professional during the whole process. They made finding a property straightforward and stress-free, with a good selection of homes to choose from and flexible viewing times.The service was reliable as well. I would surely recommend to anyone looking for a property to rent. Also thank you very much for the gift as well.

Delvin · 27 August 2024

★★★★★ 5/5

Trustpilot

Katie

Katie, Was absolutely amazing! From start to finish everything was seamless. She is very knowledgeable and she replies promptly. Would highly recommend Leaders as all the staff have given fab service. Many thanks Julie

Julie · 27 September 2026

★★★★★ 5/5

Trustpilot

Leaders have managed our property in…

Leaders have managed our property in Tonbridge, Kent, for more than 5 years, and I would like to highly recommend them. They really do a great job for us. Our property manager is Mea Evans, who is always kind and ready to help. Thank you, Leaders! Thank you, Mea!

Rosen · 3 October 2026

★★★★★ 4/5

Trustpilot

I was disappointed when I first heard…

I was disappointed when I first heard that Cameron was leaving but after speaking to Scarlet I realised that she was a competent member of staff and I now have every faith in her to answer and deal with any issues or questions I may have.

C · 9 July 2026

★★★★★ 5/5

Trustpilot

Property visit

Ellie was very professional, thorough, and friendly throughout the inspection. She explained everything clearly and made the inspection straightforward and easy

Abin · 20 May 2026

★★★★★ 5/5

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Selwyn: Leaders Forest Hill

Selwyn was extremely helpful and timely in her replies while I was looking for a suitable place to live in Forest Hill. Courteous and knowledgeable, Selwyn sorted a viewing out for me quickly and assisted me with my enquiries. I cannot recommend her enough.

Seth · 22 July 2026

★★★★★ 5/5

Trustpilot

Great Service

Tim Jordan was very detailed and explained all Leaders services very clearly. It's just a shame that I had to cancel the viewings as my landlord is no longer going to sell our property.

Mrs · 25 September 2026

★★★★★ 5/5

Trustpilot

Happy Home!

Me and my wife recently had the pleasure of working with Olivia at Leaders Harlow to find a place to live and we can't thank her enough for the exceptional service she provided; from the very beginning, she demonstrated an incredible level of professionalism, urgency and genuine care in helping us find a place to live and we appreciate her dedication and expertise.We was in a bit of a rush to find a new home and Olivia went above and beyond to ensure that the entire process was smooth and efficient as this was our first time moving. She quickly understood our requirements and presented me with suitable options which would be suitable for us to maintain together and always keeping my preferences and timeline in mind and we felt supported every step of the way.We were able to secure a fantastic property in no time. We highly recommend Olivia, Ellie and the team at Leaders Harlow to anyone looking for a new home. They truly deliver exceptional service with a personal touch.Thank you, Olivia, for all your hard work, we are very happy in our new home !

Shammi · 18 August 2024

★★★★★ 5/5

Trustpilot

Amazing service

I cannot recommend Caitlin at Leaders highly enough. From our very first interaction, she was professional, knowledgeable, and incredibly supportive throughout the entire process. Moving home can be stressful, but Caitlin's friendly approach, excellent communication, and attention to detail made everything feel straightforward and well managed.

Nicky · 7 July 2026

★★★★★ 1/5

Trustpilot

Has anyone got issue with Leaders account

Has anyone got issue with Leaders account and monthly statement? I have had so many issues, statement logic, missed payments, late payments, monthly statement with items refer to last and following months items, balance floating from property to property, refund of maintenance by mistakes...am I the odd one with them?

Peter · 25 September 2026

★★★★★ 5/5

Trustpilot

Aleyna was very helpful and attentive

Aleyna was very helpful and attentive, not pushy at all just showed me the property and helped me with all my questions, I also got a pre call and text from Selwyn thanks very much to you both

Talya · 29 August 2026

★★★★★ 5/5

Trustpilot

Had an amazing experience with Leaders…

Had an amazing experience with Leaders spoke to Calum in the morning he arranged for me to view the property that afternoon he was extremely professionally and had all the necessary information I needed. Can’t fault them or him.

Raquel · 22 August 2026

★★★★★ 1/5

Trustpilot

When will return the deposit

My sister Betty was a new comer. In June 2022, after she quit the rental room at No. 22 Walton Street, I act for her to go to the Long Eaton branch several times in person and also sent several emails to request a refund of the £500 rent deposit, but until today there is still no response from anyone. Before she decided to rent the room, the agent stated especially that the rental deposit would be kept in their company, and that the process of returning the deposit would be much simpler and faster than keeping it with the owner. But now it seems that it is obviously unreliable.

Yan · 13 August 2024

★★★★★ 5/5

Trustpilot

Only just enquired but great so far!

I’ve only just enquired with Leaders, but they’ve been very helpful so far! Selwyn has been lovely and replying to emails extremely efficiently. I’m confident that they can help me find the perfect property to rent

Bethany · 9 September 2026

★★★★★ 1/5

Trustpilot

Awful

Awful - avoid!Do not use Leaders and certainly don't use their recommended third parties e.g. Lifetime Legal.I have used Leaders to let a flat twice (they convinced me the first time that mistakes wouldn't happen again), and for selling a property.In all three instances they were terrible.Both lets were completed with zero communication with me. I was chasing for weeks both times for Check Out, Check In reports etc. This delayed me in resolving issues and sorting deposits for new tenants, who I was trying to help settle into their new home.The sale was so bad I raised a complaint. But despite having it in writing (from an agent at Leaders themselves) that there had been unnecessary delays for weeks caused by their partners, they accepted no responsibility. They sent a poorly written letter with the sort of grammar you'd expect to see at a primary school.In short, they use third parties for everything, take the commission from those third parties, and do not help with the process from there or do anything expedient when those third parties are awful.I was strongly advised to use "their solicitors" for example. It turns out that - unlike other agents - they don't have any solicitors. They have a relationship with a third party called Lifetime Legal who find solicitors for their clients.Lifetime Legal were shocking. With both me AND the buyer we had to start paperwork again, because they'd set up records in wrong names, or because the solicitor they found was wholly inappropriate based on basic information everyone had at the start (i.e. the country the buyer was from). There is much I could write about from months and months of unnecessary stress, but I do not wish to spend anymore of my time wasting it on Leaders or the likes thereof.So just avoid!

Rachel · 8 August 2024

★★★★★ 4/5

Trustpilot

Thank you Trinity for doing an…

Thank you Trinity for doing an incredible job and handling the whole process with patience. Please keep up the hard work.

Ghirmay · 13 May 2026

★★★★★ 1/5

Trustpilot

Absolutely shocking experience from…

Absolutely shocking experience from start to finish. I was due to move into my rental property on 2 October. I had completed all the due diligence checks around two weeks beforehand, paid my holding deposit and signed the tenancy guide confirming the tenancy would start on 2 October. For the next two weeks I repeatedly chased for the tenancy agreement. Every time I was told it would be sent over shortly. It never came. Then at 4:30pm the day before I was due to move, I was told that an electrical test had been carried out THAT DAY and the property had failed, meaning I couldn’t move in. Seriously, why was the electrical test only being done the day before the tenant was due to move in? Why wasn’t this done two weeks earlier, or before the property was even put on the market? I had made it very clear that I was moving from Essex to Liverpool, had a 4.5 hour journey, was starting a new job on 5 October and had hired a van for £150. They eventually agreed I could take my belongings to the property on 2 October and we agreed to meet at 3pm. Then, while I was halfway through the journey, they called asking me to get there for 2pm instead. I explained that I was already on a 4.5 hour journey with a van full of belongings and obviously couldn’t just make the journey an hour shorter. I was then told they couldn’t facilitate the 3pm time we had already agreed. I was instead told to get a storage unit. With a fully loaded van, I explained that this wasn’t remotely practical. Eventually they agreed to meet me at 6:30pm. The next morning I was told a contractor would be there at 8am and they’d update me. 10am. No update despite calling. 10:40am. Still nothing, despite again calling. Shortly after I then received a text message to be told I couldn’t move in until Monday, the exact day I start my new job. I am now facing nearly £300 in hotel costs, on top of eating out costs, as I do not have place to cook, and all the other disruption this has caused. I requested that they cover the hotel costs caused by this situation. They refused. The whole thing has been an absolute shambles. How do you get to the point where a tenant has completed all the checks, paid a holding deposit, signed the paperwork and been given a move in date, only to carry out an electrical test the day before and discover the property is not fit for them to move into? Then you change agreed arrangements while the tenant is already driving 4.5 hours from Essex with a van full of belongings, fail to provide updates and leave the tenant having to constantly chase for basic information. Apologies are all well and good, but they don’t fix the £300+ I have now had to spend or the stress that has been caused to date and is going to be caused by starting a new job and moving on the same day. Really poor organisation, communication and forward planning from start to finish. What should have been a straightforward move has turned into an absolute nightmare, and I would seriously question using this company after my experience.

Adam · 3 October 2026

★★★★★ 5/5

Trustpilot

Great agent

Recently spoke to Selelwyn about a rental property, he was very straight forward and professional about it which I personally liked. He is very quick and seems eager to help you get a rental property to as soon a possible.

Donnell · 12 August 2026

★★★★★ 5/5

Trustpilot

Great customer service from Selwyn

Selwyn was lovely on the phone. Super easy to chat with and understand. Great service.

Tobias · 24 June 2026