Leaders Bracknell reviews

★★★★★ 1/5

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Our two-year experience with Cambridge…

Our two-year experience with Cambridge Leaders was extremely disappointing, and unfortunately we were left feeling seriously let down. When we first rented the property, instead of being allowed to pay monthly, we were required to pay one full year's rent upfront. We were told there were issues with our credit score and paperwork, and we had no real alternative at the time, so we agreed. Throughout the two years, the property was inspected almost every month. However, when we genuinely needed help with a serious maintenance issue, we did not receive the same level of attention. Our toilet broke and was unusable for approximately two months. We contacted Cambridge Leaders numerous times by email, but we could not get the issue resolved. We were told that we could show them during the inspection, but when the inspection took place the issue was not properly dealt with. In the end, we had no choice but to arrange the repair ourselves and pay £800. We provided the invoice and all relevant documents, but we were not reimbursed. On top of that, before leaving, we paid £300 for a professional deep clean and left the property clean, yet £400 was deducted from our £1,500 deposit for cleaning. After two years of paying our rent, cooperating with regular inspections, and trying to resolve problems through the proper channels, the way this tenancy ended left us extremely frustrated and financially out of pocket. The biggest disappointment was that there seemed to be plenty of time for regular inspections, but when we had a toilet unusable for around two months, getting a proper response and actual solution was incredibly difficult. We have kept the relevant emails, invoices, payment records, and other documentation relating to these issues. Based on our personal experience, we would not recommend Cambridge Leaders to other tenants. If you are considering renting through them, I strongly suggest keeping detailed records of every email, repair request, invoice, and payment.

Mehmet · 1 October 2026

★★★★★ 1/5

Trustpilot

LEADERS CROYDON EMPLOYEE Calum misbehaved and abused on call after asking for a 5 star review.

Initially on first day of visit the person “Calum” showed me the apartment and send the review link asking for a 5 star review mentioning his name. I gave the review without asking anything as a 5 star review wont hurt anyone. I started noticing rude behaviour from his end after that when started dealing with him for documentation through goodlord. Everytime he called, he used abusive languages and kept asking for proofs of documentation whilst they were already provided. His abusive words and aggressive wordings kept increasing on every call and also threatened me that in case I cant get the hard copy of bank statement of my girlfriend they wont give me the apartment. We uploaded multiple proofs and also communicated that we can give a hard copy once she is here. He kept forcing to get it via post otherwise I wont get the apartment on time. We made sure the bank statement of her is uploaded in english language and also carries all address proof details. Also we shared right to rent share codes and all income details. I was fine to be patient with the documentation but he abused on call using words like “ you are frustrated” any many other abusive words I have called Leaders croydon and shared this matter with one of the executives working there and asked him please send a different person while handing keys and do the due diligences. Also I would happily remove this review once Leaders croydon address this issue and make sure I deal with a different person throughout the lending process. Here is the original review I gave after the first communication which he asked to leave with a 5 start review: “”Calum from Leaders took a lot of effort to show me one property today and was very professional and helpful describing the process

Prabal · 25 September 2026

★★★★★ 1/5

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Leaders Letting in Poole

Leaders Letting in Poole, Dorset are a disgrace to the profession. They are treating a bereaved family disgustingly. The family have been trying to get a £700 deposit returned, following the death of a tenant in a rental property. The accommodation was cleared and cleaned. The landlord inspected and was more than happy for the deposit to be returned to the family. That was 7 weeks ago and Leaders are still making up excuses for the delay in returning the money. They pass you around from pillar to post telling lies, blaming systems and making promises. The family are grieving and should not be treated like this. Leaders letting in Poole should be ashamed of themselves.

Jenny · 16 August 2026

★★★★★ 1/5

Trustpilot

Leaders -bad service

The Problems started last year - a member of staff who orginally orgainised my contract left suddenly before going on the rental market took so there was a delay.I am an accidental Landlord due to my husband dying suddenly on holiday, leaving no life insurance and a mortgage to pay. Leaders Estate Agents found me this troublesome tenant , The tenant asked to change payment date from 1st to 11th of month which i did then still didnt pay on time.so when the law was changing i felt for survival i needed to serve section21-now i am in jeopardy as tenant has paid a token amount of a few hundred in 3 mths when a few thousand are owed and guarantor doesnt want to know. The contract finshes 31st July 2026 and all i get form leaders Estate Agents is how much is outstanding -not paid, and do i want to pay for a organised boiler maintenance due 22/8/26 which i always organise myself and i have in place with my usual gas safe engineer-i am upset with the tactics sent by email by Leaders £!! they didnt recheck tenant after the 1st year and charged £150!! for pressing a few buttons seams tenant new he would be out of work so Leaders surely are responsible also they have charged last month the £150 booking out fee!I The tenant is due to leave 31st July and had 3mths a week notice- There has been a total lack of continuity and no confirmation by email of discussions when asked.Don't use this company as not very helpfull

Paul · 23 July 2026

★★★★★ 5/5

Trustpilot

Brilliant service

Due to a looming overseas move, I had a very accelerated timeline to get my property rented out but Leaders and especially Sian couldn’t have been more helpful and above all professional. They really made a very stressful few weeks easy for me. Even when there were some unexpected bumps in the road it has all been absolutely smooth sailing and I would be very quick to recommend Leaders to anyone looking to rent out their property in Sutton.

Joe · 2 July 2026

★★★★★ 1/5

Trustpilot

Their website has been intermittently…

Their website has been intermittently out of action for about the last 4 months. I can't be the only person experiencing this. As a client it is most frustrating. A website in this day and age is essential, but i shouldn't have to be saying this. There is no channel through which you can bring this to anyone's attention. Perhaps they will read this and do something.

Joseph · 19 September 2026

★★★★★ 5/5

Trustpilot

Renting our new home with Leaders

We are currently in the process of securing our next flat to call home, and we couldn't have asked for a better team to help us! Aleyna, Macey, and Selwyn from Leaders have been absolutely amazing throughout the entire process. They were always spot-on with their responses and handled everything with the utmost professionalism. A very special thank you to Aleyna for everything she has done for us so faryour help has been invaluable. I definitely recommend Leaders and their fantastic services to anyone looking for their next home!

CIPRIAN-NICOLAE · 22 May 2026

★★★★★ 5/5

Trustpilot

Fiaza and Trinity

The entire progress from start to finish was very straightforward. Our showing with Fiaza was a very plesent experience and she was able to answer all questions we had while moving through the process of applying. We were in repeated contact with both Fiaza and Trinity who were both consistently helpful and professional helping to ease our nerves while waiting for approvals. When we picked up our keys we were given a charming gift box as a welcome package for our new home, it was a pleasure to work with such professionals.

Charles · 15 May 2026

★★★★★ 5/5

Trustpilot

Thank you Trinity.

I would like to say a big thank you to Trinity at Leaders Kings Norton. She has been an absolute pleasure to deal with. Always cheerful, extremely professional and nothing was too much trouble for her. If she isn't available calls are always returned in a timely manner. I would say she goes out of her way to get the job done. Thank you for making the experience a very smooth one Trinity your hard work and enthusiasm are really appreciated!

Maggie · 14 May 2026

★★★★★ 5/5

Trustpilot

Excellent service!

Josh Baldock was the agent dealing with the flat my daughter was buying recently as a first time buyer. The process was particularly long and arduous ( (no fault of Josh's or the seller) and although Josh was acting for the seller, he was so proactive, helpful and supportive to us. He liaised with the various parties to progress the purchase, and always responded promptly and professionally. My daughter and I are really very grateful to him

Lyn · 1 June 2026

★★★★★ 1/5

Trustpilot

I rented a property in Luton from…

I rented a property in Luton from Leaders and the Hob was not working, the extractor fan above the Hob was broken, the washing machine was broken and the House was filled with Bed Bugs. We complained and they took weeks to get back to us and we had to practically leave the property. Extremely bad experience with this Company. I understand that this could be situational, but I won't recommend this company to anyone.

Robin · 11 May 2026

★★★★★ 5/5

Trustpilot

Tee has been a key excellent agent…

Tee has been a key excellent agent throughout our process it wasn't an easy process as we struggled to find the right fit for us but she didn't stop at nothing to match us with the perfect home .She is kind and she has made the process easy for us thank you Tee and thank you leaders ,this is our second time renting with leaders and it has been a lovely journey.

Natalie · 31 May 2026

★★★★★ 5/5

Trustpilot

Professional, Supportive and Efficient Service

After all the recent legal changes, I decided to use Leaders to find and carry out the checks on my new tenants, and I’m so pleased that I did. Both Sian and Metz were extremely professional, helpful and supportive throughout the whole process. They answered all of my questions quickly and clearly, which gave me a lot of reassurance as a landlord. They were also very efficient and managed to find a suitable new tenant within just two weeks, which was fantastic. I would definitely recommend Leaders, and particularly Sian and Metz, to other landlords. Their professionalism, communication and support made the whole process much easier and less stressful.

Suzanne · 7 October 2026

★★★★★ 5/5

Trustpilot

Bilal Raqeeb was my contact at Leaders

Bilal Raqeeb was my contact at Leaders. He was exceptional, he looked after every possible issue, and all the services sources at reasonable prices and completed to high level. He genuinely wanted the best for me as a landlady and the best for the Tenants. He did not take advantage of the fact that I live far. He kept me updated, even when I'd forget he did not. He should be the Service Manager of the branch. Thank you Bilal, I would have sold the house but he fixed the property to a high level now is a true investment and I can easily sell it for a lot more. He is an asset to the company.

Rubi · 5 October 2026

★★★★★ 5/5

Trustpilot

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐ Excellent experience with Leaders I had a very good experience with Leaders when renting my new home. From the beginning, the whole process was smooth, professional and straightforward. The team were very helpful, responsive and made the moving process much easier than I expected. Everything was handled efficiently, and I really appreciated their communication and support throughout the process. Moving house can be stressful, but leaders made everything simple and hassle-free. I’m very happy with their service and would definitely recommend Liders to anyone looking to rent a property. Thank you to the whole team for making our move such a smooth and positive experience!

Barkatullah · 5 October 2026

★★★★★ 5/5

Trustpilot

We couldn’t be happier with the service…

We couldn’t be happier with the service we received from Leaders particularly Fiaza Haider from their team throughout the entire letting process. From our very first interaction,Fiaza was friendly, professional and incredibly helpful. She kept us informed at every stage, responded quickly to any questions we had and made the whole process feel straightforward and stress free. Her communication was excellent, and she went above and beyond to ensure everything was handled smoothly. We really appreciated her patience, attention to detail and willingness to help whenever we needed it.

Samantha · 3 October 2026

★★★★★ 5/5

Trustpilot

Exceptional Service

Exceptional Service, Truly Above and Beyond! We cannot thank Ben Ironside enough for the outstanding support he provided throughout our property search and application process. As a family with a young baby, finding a suitable home was particularly important to us. From day one, Ben understood our situation and treated it with genuine care, patience and consideration. What truly sets Ben apart is his proactive approach. At every stage, he took the initiative without waiting for us to ask questions or chase updates. He anticipated what we needed, provided the right advice at the right time and guided us through every step of the process. The level of support we received from Ben went far beyond our expectations. His willingness to go the extra mile, attention to detail and genuine understanding of our circumstances made a significant difference to our experience. Finding an estate agent who takes such personal responsibility, communicates so effectively and genuinely cares about their clients is rare. Ben didn't just help us secure a property; he made the entire journey considerably less stressful for our family. Ben is a real credit to Leaders. His professionalism, dedication and commitment deserve recognition. We would wholeheartedly recommend him to anyone looking for an estate agent who genuinely puts their clients first.

Deshani · 1 October 2026

★★★★★ 5/5

Trustpilot

Hello

Hello. I'm leaving this review as I contacted leeders in Ipswich today. I spoke to Logan. He was very polite, professional and listened well to me. He did what he said and sent me an application form via email. He said to me that if my application wasn't successful then he would help me in trying for other properties. I thought this was very caring of him. So yes I was very satisfied today with the service. Susan Barker.

Susan · 7 October 2026

★★★★★ 5/5

Trustpilot

Really happy with the service we…

Really happy with the service we received from Leaders during our move. James and Sharon were great to deal with and made us feel looked after from the moment we started the process. They kept us updated, were always approachable and never made us feel like we were asking too many questions. It made such a difference having people who were so helpful and easy to communicate with. We’re really pleased with how everything went and would definitely recommend Leaders.

Matty · 30 September 2026

★★★★★ 5/5

Trustpilot

Malik Miah

I cannot recommend Malik Miah highly enough. From the very beginning, Malik went above and beyond to help me find the right property. As a Branch Manager, his professionalism, communication and level of customer service were outstanding. He was always approachable, kept me updated throughout the process, answered every question I had and genuinely made me feel like finding the right property for me was a priority rather than just another transaction. Finding a property can be stressful, but Malik made the whole experience so much easier. He was patient, reliable, knowledgeable and incredibly helpful from start to finish. Whenever there was something that needed sorting, he was there to help and made sure things kept moving forward. It is rare to come across someone who takes this much pride in looking after their clients. Malik is a credit to his branch and to the company he represents. A massive thank you to Malik Miah for all of his hard work and support in helping me secure my property. I genuinely appreciate everything you have done for me. If you are looking for a property and have the opportunity to deal with Malik, you will be in very capable hands.

Daniel · 28 September 2026

★★★★★ 5/5

Trustpilot

I originally saw a property on Tik Tok…

I originally saw a property on Tik Tok which I think is a fantastic way to showcase properties as everything is online. After seeing it I contacted Leaders and spoke to Calum who has been great, he has been soo helpful and informative. He showed me around a property and was able to answer all the questions I had which gave me reassurance. Can’t fault his service.

Chelcee · 21 May 2026

★★★★★ 5/5

Trustpilot

I had a really positive experience with…

I had a really positive experience with Leaders, especially with Macy. She was extremely helpful, professional and friendly throughout the process. She always responded quickly to my questions and made everything much easier to understand. The whole process has been smooth and well organised, and I really appreciate the time and effort Macy has put in to help us. Excellent customer service from start to finish. I would definitely recommend Leaders and especially Macy to anyone looking for a property.

Andreea · 25 September 2026

★★★★★ 5/5

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Melanie Humphries @ Leaders Faringdon

Working with Melanie Humphries at Leaders to find our new rental home was a fantastic experience. From the first viewing to signing the lease, Mel was professional, knowledgeable, and incredibly patient. Even through a few hurdles with referencing and other paperwork Mel took the time to explain every step of the process and always provided the reassurance we needed during the transition. We are grateful for Mel’s support which made what could have been a chaotic move feel seamless. We are so happy with our new home and are incredibly grateful for Mel’s guidance.

Flavia · 24 September 2026

★★★★★ 4/5

Trustpilot

Jade is excellent

Jade Revill has been managing the tenancy for my house and her communication is excellent. Always responsive and happy to help with any of my queries. Overall Leaders have been good, my only criticism has been around errors with payments. When directed to someone else they haven’t been as forthcoming in addressing the issue and it seems they were working out of a different office somewhere else in the UK; not particularly knowledgeable about my tenant or tenancy and therefore the service felt much less personal. It took quite a bit of pushing to get it sorted but this was perhaps because I was dealing with someone other than Jade who was unavailable at that time.

LG · 23 September 2026