Leaders Bracknell reviews

★★★★★ 5/5

Trustpilot

5* all the way!!

Logan has been absolutely amazing in helping find my son accommodation. He truly has gone above and beyond to help us secure a suitable place for my son to call home. Both my son and I couldn’t be happier and would highly recommend him and the other staff at the Ipswich branch!

Lynne · 1 June 2026

★★★★★ 5/5

Trustpilot

Perfect service

Thank you to the lovely Gracie, and the wider team at Leaders Northampton, for helping us find a lovely rental property so quickly and seamlessly. Within about a week we had viewed a property, made an offer and had it accepted thanks to Gracie’s help. The process was very quick and seamless, communication was excellent from everyone, and it’s made what could be a very stressful time quite easy. Best experience we’ve had so far of renting. Thank you Gracie and team 🥰

Elizabeth · 29 June 2026

★★★★★ 5/5

Trustpilot

Excellent

A huge thank you to Aimee and Kim at Leaders for all of their help in renting out our property. From start to finish, their communication has been excellent, they’ve kept us informed every step of the way and have always been quick to respond to any questions.

Oliver · 29 June 2026

★★★★★ 5/5

Trustpilot

I just moved out of my let flat in the…

I just moved out of my let flat in the Marina. Leaders and the lovely team led by Chloe have managed the let for the Landlord. I have dealt with a lot of Estate Agents over the last few years, both selling and letting property. Anyone wishing to buy or let property in the Marina are in safe hands if they go to Leaders, Chloe and her team

David · 14 September 2026

★★★★★ 5/5

Trustpilot

My move has been finalized and I’d like…

My move has been finalized and I’d like to give a big thank you to Ellie who supported me every step of the way. Finalizing the paperwork was complicated by the change in the law. Ellie took an active role in resolving the issues to make it happen. She was also very patient and a pleasure to deal with. I really appreciated this type of interaction, which made the move so much easier. I highly recommend Ellie and thank you once again.

Devi · 18 June 2026

★★★★★ 1/5

Trustpilot

Extremely Disappointing Experience with Leaders Hedge End - would not recommend using them.

Based on my personal experience, I would not recommend Leaders Hedge End. Our tenancy ended with a dispute that, in my view, was handled poorly and inefficiently from start to finish. Despite the matter arising at checkout, it took approximately four months for the dispute process to progress to a resolution. During that period, I frequently had to chase for updates, responses, and action, often by both email and telephone. Communication was inconsistent, and I was regularly left feeling that progress was only made when I actively pursued the matter myself. One of the most frustrating aspects was the financial impact. The prolonged delays appeared to unnecessarily extend the process, and I do not feel that reasonable steps were taken to address concerns promptly or minimise the costs involved. As a result, we were left significantly out of pocket. We also found ourselves being held responsible for issues that we strongly disputed and did not believe were supported by the evidence available. Despite raising our concerns and providing information throughout the process, we did not feel that our position was given appropriate consideration. I was also disappointed by what I considered to be a lack of ownership and attention to detail by staff at the branch. On numerous occasions, I found myself having to repeatedly follow up on matters that should, in my opinion, have been managed proactively. This created additional stress and left me with little confidence that our concerns were being handled efficiently. Another longstanding issue involved a Leaders "Let" board that remained displayed at the property throughout the entire tenancy. We requested its removal on multiple occasions by both email and telephone, yet the board remained in place until the end of our tenancy. When this was raised, we were advised that the board could remain there for as long as the company wished. Regardless of the reasoning provided, we found it unreasonable that repeated requests for its removal were not acted upon and their response was not in alignment with legislation. Overall, this experience was unnecessarily stressful, time-consuming, and financially damaging. The combination of prolonged delays, poor communication, the need for constant chasing, and an outcome that we did not consider fair has left me with very little confidence in the service provided by this branch. Whilst others may have had a different experience, based on our own dealings with Leaders Hedge End, we would not choose to use their services again and would encourage prospective customers to carefully consider their options before proceeding unless you like to be left out of pocket and do their admin work yourself.

M.M · 1 October 2026

★★★★★ 5/5

Trustpilot

If Selwyn were a footballer, he’d be Messi.

Selwyn is a true professional and an excellent asset to the company. He took the time to understand my needs, asked the right questions, and genuinely worked to find the best solution for me. What impressed me most was his responsiveness, even answering my messages at 7:00 AM London time. Having someone like Selwyn on the team is a real credit to the company.

AZİZ · 1 October 2026

★★★★★ 5/5

Trustpilot

I had a wonderful experience during my…

I had a wonderful experience during my house viewing thanks to Calum. He was friendly, professional, and welcoming from start to finish. He took his time to answer all my questions, explained everything clearly, and made the whole process feel comfortable and stress-free. I would recommend him anytime any day.

Mojisola · 1 June 2026

★★★★★ 5/5

Trustpilot

Hannah Fulcher has provided us with…

Hannah Fulcher has provided us with excellent service and we are delighted that she is in her current role. Hannah is highly efficient in organisation, management and most importantly in communication. She offers thoughtful advice and promptly follows up any outstanding issue. Her personal approach is much appreciated and she is always attentive to our needs and wishes. Hannah is a credit to the company.

Richard · 21 September 2026

★★★★★ 5/5

Trustpilot

We have recently started renting using…

We have recently started renting using leaders and Jade is our property manager. Jade is attentive and seems to genuinely care about her tenants. Nothing is ever too much trouble and Jade has always been approachable. So far so good, and thank you very much for all your Support Jade. Particularly as the beginning of the tenancy was a bit rocky, and you've managed to reassure us and make us feel comfortable whilst renting with leaders.

Stefan · 10 July 2026

★★★★★ 5/5

Trustpilot

Jake was incredibly helpful and kind

Jake was incredibly helpful and kind, he allowed my friend to view the property on my behalf and she had nothing but good things to say. Even though I didn’t end up going with the property viewed, I’m confident that Jake will help me find the best new home.

Lottie · 2 June 2026

★★★★★ 5/5

Trustpilot

Moving from cornwall to Worcester area…

Moving from cornwall to Worcester area has been challenging trying to secure a new home for me and my son due to the back and forth, brooke has been so very thoughtful and kind to help us with our transition and find us a property. I'm very grateful and am looking forward to our new chapter! Thank you leaders and thank you Brooke! Xx

Helen · 25 September 2026

★★★★★ 1/5

Trustpilot

Left me in hell!

Absolutely appalling! My first time letting, they lost my first tenant without taking a deposit, cost me £1k. Next tenants (father and daughter) were not vetted and after two years, the daughter left, he was unable to pay the rent. I decided to sell. I served notice to him, then section 21, then applied for an eviction order. He changed the locks and is squatting. Meanwhile my house has sold. Leaders have hindered the process, witheld information, gave me no access to my property and my sale may fall through. They have fallen silent, collected no rent for 4 months and have left me stranded. Meanwhile they gave the daughter a clean reference, to help her alight to a new home, despite owing me £4k back rent! Leaders will not help me recoup those losses, they will not even give me the tenant’s deposit, though he has breached the tenancy and owes 4 months’ rent! LEADERS DON’T GIVE A DAMN!

George · 25 September 2026

★★★★★ 1/5

Trustpilot

Avoid Leaders Horsham: Forced zero-deposit schemes & "conditional selling"

I am writing this to warn other tenants about the unethical practices at Leaders Horsham regarding their "No Deposit Option" (The Residency) scheme. After being verbally offered a property in the Cranleigh area by the branch, we immediately sent a follow-up email confirming our acceptance and providing all the necessary documents to start the formal referencing process as requested. Crucially, we explicitly exercised our legal rights under the Tenant Fees Act 2019 to request a standard, refundable 5-week cash deposit instead of their optional monthly fee scheme. Immediately after declaring our preference for a standard deposit, Leaders halted our application and handed the property to someone else. I have screenshots confirming the property was abruptly given away right after we declined their optional financial product. Making optional deposit schemes a mandatory requirement to secure a property is a clear form of "conditional selling." We have already submitted a formal complaint letter to Leaders, and if this is not resolved transparently, we will be escalating our full written paper trail to The Property Ombudsman and Trading Standards.

Susan · 25 September 2026

★★★★★ 5/5

Trustpilot

A thank you to Paris Harvey…

I sold my property through Paris Harvey at Leaders MK. After calling multiple Estate Agents before choosing, I was tired of other agents sounding just like market traders, and talking with Paris she had a professional and calm positivity that I took too straight away. I was in the unfortunate situation of having a difficult tenant during the sales process, but Paris went above and beyond in not only dealing with my sale, but also a lot of the tenant problems as they arose, never once complaining but just explaining it was as much in her interest to secure my sale. Thank you Paris, we got there in the end, thank you for all your assistance. I would recommend Paris to anyone looking to sell/buy in the MK area

Stevebendall · 9 June 2026

★★★★★ 5/5

Trustpilot

Great experience

We had a great experience with Leaders when moving into our new flat. James and Sharon were incredibly helpful throughout the whole process and made everything feel so easy and stress-free. They were friendly, professional and always happy to help with any questions we had. We’re really grateful for all their help and would recommend Leaders to anyone looking for a new home!

Asha · 30 September 2026

★★★★★ 1/5

Trustpilot

Disappointing experience with Leaders agency

Disappointing experience, I would think twice before renting through this agency (Leaders) I rented a property in Oadby through this branch. I'm an international PhD student and took the tenancy to bring my children to the UK, but their visas were refused. I never lived in the house, yet I paid over £4,600 in rent in full and on time while also paying for student accommodation. The "No Deposit Option." - I paid a monthly fee in place of a deposit. I did not understand that none of this money would ever come back to me, and I felt misled when I learned that at the end of the tenancy. The agency says this was explained and is in the paperwork. My experience is that it wasn't made clear to me. If you're offered this option, ask directly whether any of the money is returned, and get the answer in writing. The leak. The evening before I left, I found a pipe leaking in the empty property. I contained it with my own rugs and a storage bin to protect the landlord's property. Because of that and my previously booked travel plans, I returned the keys a week late, and I was charged rent for that week. The agency's view is that the leak wasn't reported through their online portal. I was disappointed that helping protect the property counted for nothing. I had communicated with the property manager on email about the leak and the keys return. I cooperated with Leaders and allowed them to bring potential tenants for viewing while I still held the tenancy. When I explained why it was unfair to charge me for an extra week yet I had allowed them to freely bring in potential occupiers, part of the response from their customer care told me tenants should make sure they can afford all the costs before seeking to rent a house. As someone who had paid every penny, I found that quite dismissive. Overall, I felt treated as a source of charges rather than as a tenant who had acted in good faith. If you do rent through this agency, read every term carefully, especially about deposit alternatives, and keep a written record of every contact. My opinion, engage other agencies. These ones lack empathy.

Fiona · 23 September 2026

★★★★★ 5/5

Trustpilot

I used Leaders in Witham Essex for my…

I used Leaders in Witham Essex for my sale. They got me an offer at my asking price on the first day and have been helpful and efficient in progressing the sale. It has not been a simple sale due to solicitors taking their time over small issues but we have now exchanged and Leaders have been supportive through the whole process. Many thanks to Martyn, Tom and Kass.

Andrew · 21 August 2026

★★★★★ 5/5

Trustpilot

A great letting experience

I had a great experience finding a brilliant place to rent with Leaders Lewisham. Lillie Blackabee was a really supportive and friendly agent who helped deal quickly with issues and helped to clearly explain the offer and referencing process. She answered queries quickly and was always incredibly positive! Thanks Lillie!

Jonathan · 22 May 2026

★★★★★ 5/5

Trustpilot

Excellent Service as Always

Michael, Sian and the lettings team worked professionally, quickly and efficiently to obtain a good quality tenant for me when my previous tenants gave notice to leave. Sian kept everyone 'in the loop' so all knew what was going on throughout the process. My new tenant has now moved in and everything went smoothly. An excellent service as always with Leaders of Sutton. I can highly recommend them.

Fiona · 26 August 2026

★★★★★ 1/5

Trustpilot

HARASSMENT AND BOMBARDING WITH UP TO 50…

HARASSMENT AND BOMBARDING WITH UP TO 50 EMAILS AND UNWANTED PHONECALLS AND MASSAGES ON TOP BINNEN 5 MONTH!!!!! DON`T RENT FROM LEADERS THEY HARASSING AND STALKING YOU. STEALING YOUR BELONGINGS TO CHARGE A FORTUNE TO COMMIT UNLAWFUL EVICTION YOU CANCEL RENTING AGREEMENT THEY CAN FIND NEW TENANT TO ABUSE AND HARM AGAIN. NEIGHBOURS TOLD LONGER AS 2 YEARS NO ONE STAYS IN THAT FLAT NOT EVEN 6 MONTH. ALSO LEADERS HARASSING AND HARM TENANTS IN FULL ITS GOING ON AND ON AND ON EVEN IF YOU TELL YOU MOVING THEY STILL HARASSING YOU UP TO 5 EMAILS DAILY

Guest · 18 September 2026

★★★★★ 2/5

Trustpilot

Selwyn Pacheco

Selwyn Pacheco was assigned to the property I was looking to rent, however it was a shame that the dates did not align well. Selwyn then texted me on WhatsApp asking for a “favour” and to write a review here. However after writing a very positive review, he has stopped replying to my messages and left me on seen. I must say I’m quite disappointed.

Alex · 11 September 2026

★★★★★ 5/5

Trustpilot

Exceptional and dedicated agent

I’ll say Macy Abbott is an exceptional agent who goes above and beyond for her potential clients. After my initial call with them and I was told the property I was enquiring was out of the market, Macy kindly sent me different lettings for me to choose from. My experience so far has been excellent - her patience and dedication ought to be rewarded.

Hamida · 16 September 2026

★★★★★ 5/5

Trustpilot

Excellent Estate Agents

From our first dealings with Josh and his team, all the way through until our property finally sold, we were very impressed with the level of service and all the help and advice we were given. We couldn’t have asked for anything more, so I would highly recommend using them if you have a property to sell. Huge thanks to Josh, Spencer, Teagan and the rest of the team

Nicky · 13 August 2026