Every review we hold for the BRACKNELL office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotA great letting experience
I had a great experience finding a brilliant place to rent with Leaders Lewisham. Lillie Blackabee was a really supportive and friendly agent who helped deal quickly with issues and helped to clearly explain the offer and referencing process. She answered queries quickly and was always incredibly positive! Thanks Lillie!
Jonathan · 22 May 2026
Agent replied · 29 May 2026
Dear Jonathan Lewis We greatly appreciate your 5-star review and the time you took to share your experience with Lillie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotExcellent Service as Always
Michael, Sian and the lettings team worked professionally, quickly and efficiently to obtain a good quality tenant for me when my previous tenants gave notice to leave. Sian kept everyone 'in the loop' so all knew what was going on throughout the process. My new tenant has now moved in and everything went smoothly. An excellent service as always with Leaders of Sutton. I can highly recommend them.
Fiona · 26 August 2026
★★★★★ 1/5
TrustpilotHARASSMENT AND BOMBARDING WITH UP TO 50…
HARASSMENT AND BOMBARDING WITH UP TO 50 EMAILS AND UNWANTED PHONECALLS AND MASSAGES ON TOP BINNEN 5 MONTH!!!!! DON`T RENT FROM LEADERS THEY HARASSING AND STALKING YOU. STEALING YOUR BELONGINGS TO CHARGE A FORTUNE TO COMMIT UNLAWFUL EVICTION YOU CANCEL RENTING AGREEMENT THEY CAN FIND NEW TENANT TO ABUSE AND HARM AGAIN. NEIGHBOURS TOLD LONGER AS 2 YEARS NO ONE STAYS IN THAT FLAT NOT EVEN 6 MONTH. ALSO LEADERS HARASSING AND HARM TENANTS IN FULL ITS GOING ON AND ON AND ON EVEN IF YOU TELL YOU MOVING THEY STILL HARASSING YOU UP TO 5 EMAILS DAILY
Guest · 18 September 2026
Agent replied · 8 October 2026
Dear Guest,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
★★★★★ 2/5
TrustpilotSelwyn Pacheco
Selwyn Pacheco was assigned to the property I was looking to rent, however it was a shame that the dates did not align well. Selwyn then texted me on WhatsApp asking for a “favour” and to write a review here. However after writing a very positive review, he has stopped replying to my messages and left me on seen. I must say I’m quite disappointed.
Alex · 11 September 2026
★★★★★ 5/5
TrustpilotExceptional and dedicated agent
I’ll say Macy Abbott is an exceptional agent who goes above and beyond for her potential clients. After my initial call with them and I was told the property I was enquiring was out of the market, Macy kindly sent me different lettings for me to choose from. My experience so far has been excellent - her patience and dedication ought to be rewarded.
Hamida · 16 September 2026
★★★★★ 5/5
TrustpilotExcellent Estate Agents
From our first dealings with Josh and his team, all the way through until our property finally sold, we were very impressed with the level of service and all the help and advice we were given. We couldn’t have asked for anything more, so I would highly recommend using them if you have a property to sell. Huge thanks to Josh, Spencer, Teagan and the rest of the team
Nicky · 13 August 2026
★★★★★ 5/5
TrustpilotBilal Raqeeb has been amazing
Bilal Raqeeb has been amazing! The services he provides are impeccable. If you need any assistance to do with leggings and renting he is your man! Believe me! He has been soo helpful and the communication has been wonderful. He always keeps me up to date with everything and notifies me when things need to be done. I appreciate all your help Bilal you are a genuinely nice person and very helpful in many ways!
Chimfulumnaya · 29 June 2026
★★★★★ 5/5
TrustpilotRosie has made the whole process so…
Rosie has made the whole process so easy and stress-free. She was incredibly helpful throughout, and no question was ever left unanswered, no matter how many we had! Everything was explained clearly, communication was great, and the whole process felt simple from start to finish. We couldn’t have asked for a more helpful and supportive estate agent. Highly recommend Rosie!
Chloe · 22 September 2026
★★★★★ 5/5
TrustpilotViewings experience
My partner and I attended a viewing yesterday in Stansted Mountfitchet and had an outstanding experience! Our lettings consultant Phoebe Cross was so kind, helpful and friendly. She answered all of our questions and knew a lot about the property, which was very refreshing compared to several viewings that we've had with other agencies recently. Thank you so much for your help!
Natalia · 9 September 2026
★★★★★ 5/5
TrustpilotThe Croydon Leaders team 5/5
The Croydon Leaders team have always been extremely helpful in all aspects of managing my property over many years. In particular Kyle Tavares has been fantastic, going the extra mile to resolve some recent issues. He's made things very easy for me, calling to keep me updated, explaining my options and understanding my needs as a remote landlord - all whilst navigating our different time zones. Thank you Kyle!
Andrew · 24 July 2026
★★★★★ 5/5
TrustpilotI had a fantastic experience with… Leaders
I had a fantastic experience with Leaders from start to finish. The team was professional, friendly, and incredibly helpful throughout my entire move‑in process. Everything was explained clearly, all questions were answered promptly, and they made what can be a stressful process completely smooth and easy. I really appreciate their attention to detail and genuine care, highly recommended!
Shedrach · 3 October 2026
★★★★★ 5/5
Trustpilot5 star service
Jake was fantastic to work with while helping us secure our flat in Bromley. From the outset, he was approachable, knowledgeable and always willing to help. He kept us well informed at every stage, responding promptly to any queries we had throughout the process. Jake made the entire experience straightforward and hassle-free, which was appreciated. We wouldn’t hesitate to recommend him to anyone searching for a property in the future.
Rebecca · 16 July 2026
★★★★★ 4/5
TrustpilotThank you Ruby!
Ruby was absolutely lovely to deal with. She was friendly, professional and really helpful during the viewing, and has been excellent with communication since. She made me feel comfortable asking questions and was very clear about the next steps with the application. Moving house can be stressful, so having someone approachable and responsive made a real difference.
Jade · 7 October 2026
★★★★★ 5/5
TrustpilotGood experience while
My partner and I have been looking for a flat recently, and Selwyn has been a great point of contact throughout the process. She replies quickly and has provided clear, detailed information whenever possible. It also helps that she has been friendly and professional, which has been making the whole experience much smoother. We really appreciate her support.
Nikole · 30 September 2026
★★★★★ 5/5
TrustpilotWe had the pleasure of working with Metz
We had the pleasure of working with Metz who is part of the Leaders Sutton branch team. He is great, communicates clearly and promptly, asks and listens to what we were looking for, and is a lovely positive energy. A big thank you to Metz for such great work and care which led to us finding what we were looking for by just our second visit. I would highly recommend Leaders (and Metz!)
Anon · 22 June 2026
★★★★★ 5/5
TrustpilotExcellent service and communication
I had a brilliant experience with Tim at Leaders. He was very patient and took the time to explain everything clearly and in detail. I was really impressed with his professionalism and helpfulness.
I would definitely recommend Leaders to anyone looking for a good property agency. A big thank you to Tim Jordan for his excellent service and support!
Mercy · 23 September 2026
★★★★★ 5/5
TrustpilotWe have been with Leaders for two and a…
We have been with Leaders for two and a half years , with a very good tenant . Unfortunately the tenant has served notice which is a concern , however Leaders really stepped up in terms of the marketing of our flat . Subsequently Leaders have found replacement tenants who sound very promising, so a huge shout out to Kyle Tavares for expertly managing this transition- many thanks
Tracy · 25 July 2026
★★★★★ 5/5
TrustpilotSelwyn at Leaders is incredibly…
Selwyn at Leaders is incredibly responsive, which is a huge relief when looking for properties. Even though the property i enquired about had gone under offer, Selwyn assured me I would be kept in mind for future properties that come up to rent, which is greatly appreciated. You do not just get told no! I would definitely recommend Selwyn and Leaders!
Frankie · 8 September 2026
★★★★★ 5/5
TrustpilotProfessional and friendly
Calum was very helpful giving us all the information we needed, and showing us around the flat that we looked at. Very professional and friendly!
Zainab · 3 October 2026
Agent replied · 10 October 2026
Dear Zainab Attiq, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
★★★★★ 4/5
TrustpilotHad a house inspection recently
Had a house inspection recently, and Sam was friendly as usual, made the inspection smooth and efficient as usual have been in the house a long time now with Rosedale and now Leaders, never had any problem with them.
Linda · 30 June 2026
Agent replied · 3 July 2026
Dear Linda Lilley, Thank you for your 4-star review! We're delighted to hear that you had a positive experience with Sam. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence. Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotHallie Tucker has been outstanding
Hallie Tucker has been outstanding. She has replied to every email swiftly and phone call, she has provided information upon request and every phone call made me feel that I was listened to.
It is always stressful moving but Hallie has certainly helped massively along the way always professional and polite, I felt looked after at every step
John · 19 September 2026
★★★★★ 5/5
TrustpilotHolly at Leaders has been incredibly…
Holly at Leaders has been incredibly helpful throughout the whole renting process. She showed me around the property, answered all of my questions clearly, and has been responsive and supportive at every stage. The whole experience has felt straightforward and well managed thanks to her. I would definitely recommend Holly to anyone looking to rent through Leaders
SK · 24 September 2026
★★★★★ 5/5
TrustpilotReally great experience with Leaders
Really great experience with Leaders! Phoebe was super friendly and welcoming when she showed us around the property and made the whole viewing feel easy and comfortable. Leaders in general have also been really helpful whenever we’ve needed clarification or had any questions. Really appreciate the great service, thank you Phoebe and the team! 😊
Fabrizio · 30 September 2026
★★★★★ 5/5
TrustpilotFive stars for Methembe Ncube
Five stars for Methembe Ncube! Highly professional, incredibly responsive, and fantastic to work with. He made the entire letting process fast, transparent, and completely stress-free. If you need a reliable and sharp real estate agent, Methembe is the best in the business."
MrEdwardAmankwah · 29 May 2026
Agent replied · 2 June 2026
Dear Mredwardamankwah
We greatly appreciate your 5-star review and the time you took to share your experience with Methembe. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
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