Chancellors Bracknell reviews

★★★★★ 1/5

Google

Would give 0 if I could Worst estate agents, it’s like a school playground, Why have young women who are not educated or experienced working ??? No answer to any questions We have to wait days and days for a reply Terrible service, they all pass the blame on each other, Stay clear of chancellors if you want a professional Service

Kelly · 4 November 2024

★★★★★ 5/5

Google

Very happy with Chancellors handling of my sale, good communications and helpful friendly people - excellent all round

David · 13 February 2026

★★★★★ 5/5

Google

Dana Valentine is always available and ready to help, also good on follow up and ensures the client is satisfied and comfortable.

Dan · 22 May 2024

★★★★★ 5/5

Google

Georgia was great. She was really friendly and welcoming. She was very well prepared and showed us around the property and answered all our questions. Always with a smile, she is excellent at her job.

Eirini · 5 August 2023

★★★★★ 5/5

Google

Lea was very helpful and friendly to talk to she really took the time to understand my needs and has also sent me other property details I had not seen myself on my search for the perfect property Very happy with the service 😀 🙌 …

Poolcall · 29 July 2022

★★★★★ 5/5

Google

I recently had a very good experience with chancellors. Whenever we call for support they are always there to support. Especially Rebecca Thyer was guiding me through and helped me sort out few issues. Thanks a lot the entire team in providing good experience for tenants.

Jobina · 29 July 2022

★★★★★ 5/5

Google

Dylan help a lot and was very supportive throughout my house hunt.

Suvy · 30 March 2026

★★★★★ 5/5

Google

George was very friendly and clear over the phone and has sent over some potential flats immediately! very quick and good customer service:)

Emilie · 22 April 2024

★★★★★ 5/5

Google

Joe was fantastic knew a lot about the property and the area. Made some great recommendations and made the viewing process very easy. Would highly recommend working with Joe in the future

Shane · 2 October 2023

★★★★★ 5/5

Google

We've just recently moved into our flat and Bethany Vincent has been wonderful in helping us get settled. She's been very responsive in coordinating repairs and requests to the landlord to ensure the tasks are completed. Would recommend!

Eva · 31 March 2023

★★★★★ 5/5

Google

Very happy with the work Chancellors put in to sell my house at the start and then for James Johnson, who did a great job by progressing the sale to its completion.

David · 22 September 2025

★★★★★ 1/5

Google

The reason agents have a bad name. Unlawful fees? Check False promises? Check Twisted communications? Check Ignorant? Check Will they lie? Check Will they steal? Check The list sadly goes on. Whilst this review is merely an expression of my opinion, it is one reached after 7 years of interaction. I rented a 4 bedroom house from them, and they acted as agent for the landlord who I never met. After viewing the house, it was agreed a lot of work was needed to make it a habitable family home. The agent very clearly agreed, and we struck a deal based upon basic things such as cleaning and painting would be done for us to enable a fresh start. On move in day we arrived to find none of this had been done, and when we raised the issue, we were told: ‘just leave it as you find it.’ This of course was unacceptable as the house, as-well-as dirty, was actually unsafe. When we left, they ignored us for months, and then tried to steal our deposit on the grounds that the house needed works!!! Saying that the check I had been lost and all issues were down to us. After taking this to the authorities they ruled, correctly, against the agents. However, this does not make us for months and years of stress and risk. Avoid like the plague.

Martin · 25 August 2023

★★★★★ 5/5

Google

Juliet Ehinger was amazing, great communication skills. She was pro-active and really good at following up with the issue we had with the water heating.

Anjana · 30 January 2024

★★★★★ 5/5

Google

Aimee was very friendly, personable and most importantly helpful definitely deal with her if you have a choice

Jamie · 14 June 2024

★★★★★ 4/5

Google

Amy contacted us early about the renewal and the process was quick and efficient taking only a few weeks to complete.

Edward · 22 December 2025

★★★★★ 1/5

Google

I rented an apartment in Staines for two years which was managed by chancellors, I left apartment on 22nd June 2023 and till now i haven't got my deposit back. After chasing them for few weeks I been told we don't owe you anything as i was on some "deposit replacement scheme", i shared i never signed any such document and i got proof my deposit is protected under deposit protection scheme, then they acknowledged they got my deposit. Whenever I call Chancellors letting team about my deposit, they got only one story to tell i.e. landlord is not responding etc so as per Tyler( Chancellors letting manager), they can't share when i will have my deposit back and it can even take months. You don't delay monthly rent for few days, how can you hold someone deposit for so long? If I send email about my deposit, there is an automated response that your correspondence has been recorded but no one calls back and neither there is any progress... Based on my experience so far, I got reasons to believe they are intentionally holding my deposit, probably students also rent from them and they leave country, so  that's Chancellors way of going quiet till they stop chasing them, so they don't have to pay deposit back. Luckily i live here, so will chase them till they pay my deposit back! If you ever rent from them, make sure in your letting agreement you got explicit clause saying they will return your deposit back within couple of weeks. Really feeling disappointed, i wish there was option to give them 0 star. Avoid them!!

Inferno · 5 August 2023

★★★★★ 5/5

Google

Just to say thank you to Stuart Douglas from Bracknell team for helping me to get through this very difficult deal. It is almost done! Hopefully I'll get the keys from the property soon. Thanks again Stuart! Wish you the very best! Carlos

Carlos · 29 July 2022

★★★★★ 1/5

Facebook

To start on a high, the estate agent actually was very helpful. Answered any questions I had and was very kind. The issues started with communication. I was given a sales progressor who failed to give thorough updates and when they did, they were weeks after my solicitor gave me one. When I communicated this to them, they got very defensive, deflected and I was passed onto another sales progressor. No accountability taken. Again, same happened with the new progressor, slow/no updates, but I just cracked on and waited (almost pulled out at this point as I was now on the 5th month of waiting and the thought of them gaining commission on such an awful service really annoyed me). Completion day then came around, a day that is supposed to be so exciting and luckily was but only due to the people I was with. CHANCELLORS DIDN'T EVEN KNOW WHO I WAS OR THAT I WAS THERE TO COLLECT THE KEYS. They didn't even know about the property even though it was their listing! They turned me away and I had to wait 6 hours until my solicitor gave me the go ahead to try and collect the keys again. I came back and was pretty annoyed (rightly so) and the person who gave me the keys tried to justify the situation by telling me how bad their experience was when they first bought a property?! I literally couldn't be arsed at that point. When I finally did collect the keys, someone was still vacant in the property! Luckily they were very kind but I didn't think it was very appropriate.

Rachel · 23 July 2023

★★★★★ 4/5

Google

I would like to give a review of the work of Rebecca Hayes, who has been managing my property in Burford for the past weeks. Since she came on board, things have swiftly moved forwards, the problem of leakage has been solved and she has been dealing with the tenant. I would like to thank her for her help.

Judith · 23 September 2024

★★★★★ 5/5

Facebook

I am in contact with Matthew Collins who is conscientious, diligent, polite and professional. He is endeavouring to keep us in the loop and send relevant info out on a rental house we like. We haven't always had great service from estate agents so Matthew is a welcome relief! Robyn Hollingworth.

Robyn · 13 March 2021

★★★★★ 5/5

Google

Excellent support from the team especially Daniel Limbu, who has been really helpful in getting the issues resolved in a timely manner.

Nirmal · 29 February 2024

★★★★★ 5/5

Google

Juliet has been of invaluable assistance. She has assisted me on two different occasions. She has been both professional and supportive.

Marguerite · 16 March 2024

★★★★★ 4/5

Google

Very friendly and helpful, even although information regarding the sale seemed to be rather slow sometimes.

Paul · 22 January 2026

★★★★★ 5/5

Google

Updates, information and advice proactively given by telephone and in writing throughout the process.( I wish conveyancing solicitors were as on top of things as Chancellors.)

Neil · 22 October 2025