Chancellors Bracknell reviews

★★★★★ 5/5

Google

Grace Curry has been very helpful and always quick to respond and follow up.

Imane · 31 May 2024

★★★★★ 5/5

Google

Exchanged contracts today and it is the biggest relief, I cannot thank Alicia enough for all her continued support throughout the process. She has reassured me and always kept me updated the entire time, very grateful to her!

Lily · 29 July 2022

★★★★★ 5/5

Google

Eve has been extremely attentive, efficient and thorough in helping us purchase our home. She has been very approachable promptly replying to our emails and following through with our queries. Thank you Eve and Bracknell branch of Chancellors.

Saman · 29 July 2022

★★★★★ 2/5

Google

I am writing based on my own personal experience as someone who let a property through Chancellors in Bracknell for 2 years. Richard the lettings manager was always extremely pleasant and helpful to me. In my first year the letting agent Ryan dealing with the property was professional and helpful, prompt in his responses. My main gripe at this time was the cost of the contractors they used which was exorbitant and caused me to change the contract from full management to rental collection. After my first year things went down hill. The property manager dealing with the property (as I opted again for management due to an offer they had) was hopeless. Hardly responded to messages from me or tenants and it seemed I had to deal with about 4 or 5 different people and never got anything done. They kept losing track of information and I had to repeat myself multiple times and often never got a response to correspondence. While being overseas this was extremely inconvenient. I have moved to a different agent and so far things are fine with them. Chancellors has a separate department that deals with lettings which is centralized so the Bracknell office only finds clients I think. The centralized office is really bad in my opinion. They also appear to be loose with data protection. My information was shared incorrectly for example with another branch in Harrow area and I have been contacted a few times wrongly about letting a property there which I don't even own. Whilst Richard and Georgia are pleasant and will certainly find you a tenant, it may not be the right tenant for you and any subsequent dealings with the centralized lettings side may well be a let down. Unfortunately it was for me.

Jude · 1 March 2023

★★★★★ 5/5

Google

Very Professional and Efficient. Dylan was very polite,friendly and helpful.

Liam · 25 July 2024

★★★★★ 1/5

Google

We were advised of an incorrect final rent figure in July which we paid in full in our final rental payment in August, we then cancelled our standing order as instructed by Chancellors. Once we had moved out, we discussed return of deposit and exchanged bank details. Today we received our deposit invoice to find that the final rental figure quoted by Chancellors in July was incorrect and 'Rent' had been taken out of our deposit. There had been no previous warning of this during deposit discussions last week and we were shocked to find this on our invoice without any prior explanation. We have since spoken with Chancellors about this. However, firstly providing us with an incorrect rental figure and then not even letting us know about the error, the missing rent or the deductions from our deposit in discussions on deposits last week is disgraceful and entirely unprofessional when a simple communication would have sufficed. We wont be dealing with Chancellors again.

Chris · 2 September 2020

★★★★★ 5/5

Google

After a disappointing experience with another letting agent, I approached Chancellors for a property they advertised online. Matthew Collins responded to my inquiries promptly and since has been professional, responsive and helpful. He is reassuring and supportive from the first phone call to filling up application from process and I am sure he will continue to do so during my tenancy with Chancellors. He took the time to do the viewing with me, and answered all my questions patiently and in a friendly and respectful manner. Communication with Matthew has been clear and maintained so I am never on a blind spot, every step of the way. I feel that I can rely on him with everything to do with my tenancy. I think this is the first time that I genuinely feel like I am in good hands when it comes to letting agents. Thanks a lot, Matthew! I am so glad you’re the one who’s helping me! All the best for your career.

Nisablue · 25 August 2020

★★★★★ 5/5

Google

Just want to say huge thank you to Molly for your assistance in solving my problem!

Meeravali · 23 March 2024

★★★★★ 5/5

Google

Impressive support. Amy has been amazing in following up till our issue was fixed. world class service.

Ahmed · 29 February 2024

★★★★★ 5/5

Google

Dylan is very helpful and everything gone really smoothly

Yuk · 27 July 2024

★★★★★ 5/5

Google

Juliet Ehinger was always on board, showed good engagement, accessible and quick to respond. Good liaison work with tenant.

Bijaya · 31 December 2023

★★★★★ 5/5

Google

I was very well supported by Georgia and others in the Lettings team of Councillors Estate Agents in Bracknell from coming to estimate how much rent I could expect for my apartment, advertising the property, finding tenants and finally guiding me through the process until the tenants moved in. I was impressed with their professionalism and ‘can do’ attitude.

Roobina · 7 June 2024

★★★★★ 5/5

Google

The Staff at Chancellors are friendly and proactive. George Cotter has been very responsive and supportive.

Chris · 29 February 2024

★★★★★ 5/5

Facebook

Francesca is my property manager, she is a pleasure to work with. When I have some problem, doubt, ...she always responds fast, by telephone and also by email. She is really helpful. It is a pleasure talk with her, always polite and nice. I am really happy with her.

Noelia · 3 November 2019

★★★★★ 5/5

Facebook

Ben Robertson was the only estate agent that we came across that explained everything we needed to know about renting our first property. As my husband was from Bali I was concerned that It would affect our renting prospects.. Other estate agents Haven’t been very helpful compared to Ben. You have put our mind at rest and we are no longer stressed about the renting process. Look forward to working with you in the next couple of months. Thanks again!

Sammy · 26 February 2020

★★★★★ 5/5

Google

I have been a tenant renting from Chancellors for 3 years now I have been very impressed with the service Richard and his team are so helpful and can't do enough for you also anything I need is delt with very quickly.ive always rented and by far this agency is the best I feel like nothing is to much trouble for them.Im moving again again new new year and so please to be staying with Chancellors and switching over is so much more less stressful as they do alot of the leg work for you what more could you ask for as a busy working mum.

Katie · 27 December 2019

★★★★★ 1/5

Google

The whole company is absolutely useless!! Specially ELEANOR - arrogant and incompetent!! She let us in a mouldy and filthy apartment with no floor and full of slugs. 2 months she tried to sort it out with no luck, so we had to take it up with management. But what would you expect from someone who needs several months to report a faulty dishwasher to a manufacturer, as it was under a warranty? At the end she tried to charge us for cleaning and removal of their own rubbish, which was clearly visible in check-in report. Shocking!!! YOU DECIDE IF YOU WANT TO DEAL WITH THEM WOULDN’T P.S. If you were concerned you would contact me directly using my DETAILS THAT ARE ON FILE.

Lukasz · 1 December 2022

★★★★★ 4/5

Google

The service was on point.Time factor and the viewing by George Cotter was excellent.

Colin · 23 March 2024

★★★★★ 5/5

Google

I have had excellent experiences with chancellors since I started my journey. In particular, Eve Clark was absolutely amazing from start to finish, she was very professional and very helpful. Thanks for all your support.

Sandhya · 29 July 2022

★★★★★ 5/5

Google

Richard is brilliant and so helpful. I would highly recommend him. His knowledge is extensive. He is so friendly and very invested in ensuring you find the right property for you and your needs.

Nicole · 2 September 2022

★★★★★ 5/5

Google

Georgia was incredibly helpful, polite and informative. She was keen to make sure she knew all of my specifications and requirements before sending on some properties and booking in relevant viewings to suit me!

Iesha · 2 September 2022

★★★★★ 5/5

Google

Leeann was very helpful and friendly. I wouldn’t of been able to complete the form as quickly without her help! Thanks again Leeann.

Karen · 23 August 2023

★★★★★ 5/5

Facebook

Francesca has recently become my property manager, she is an absolute pleasure to work with. Very quick to respond to any of my queries and sorts out any problem we may have immediately. Francesca is incredibly polite and very easy to talk to you. Would highly recommend ??

Evie · 15 October 2019

★★★★★ 1/5

Google

I moved into a property which was "fully managed" by Chancellors back in June and the lettings office was incredibly helpful through the whole process of referencing and moving in, I cannot stress enough how helpful David was during this process. However, upon moving into the property I sent across a list of issues to our property manager and 3 months later not a single issue has been sorted despite sending multiple emails and making phone calls. These issues include improvements to the property which were agreed and signed for as part of my tenancy agreement, I had hoped that curtain rails for the windows was not a big ask but 3 months later I still have no privacy in my bedroom as it looks out to windows opposite and my front room is not being used as I'm not willing to have valuables on show to the street. Other issues include no running hot water in the bathroom sink, no gas connected to hobs, a shower that has a constant stream of running water even when turned off and many other more minor issues. They have pushed the blame onto the landlord not responding to their communications. Even after calling to chase a response to one of my emails I was told I would get a reply by the end of the day or first thing the next day and this didn't happen, I have also sent multiple emails and had no response or even acknowledgement that they had read my email and were looking into it. This doesn't really fill me with confidence that they are doing their utmost to chase the landlord and resolve these issues. As a tenant I'd advise you to avoid this agency as I've had bad experiences before but 3 months of waiting and still no idea when these issues will be fixed really lands this as the worst experience I've had with a letting agency.

Ryan · 28 July 2019