Chancellors Bracknell reviews

★★★★★ 1/5

Google

I have to say my experience with Chancellors was by far the worst I have had with a company of any industry. Me and my girlfriend were looking for places to rent, so we turned trustingly to Chancellors to help us acquire a new home for us. We were told that new room had just come onto the market at Summit House Bracknell. Our excitement grew after viewing the promising looking apartment on rightmove, so much so we decided to view the apartment. We were told that the apartments were going quick and that they are great apartments. The moment we pay all the fees and our first months rent we find out that Max Estates, who are the landlords, completely lied to us along with Chancellors, who knew all about the problems they had in the apartment. The broadband we paid £20 a month for was a whopping 0.5 Mbp/s. To give some reference to that figure, that's just a little bit better than the internet connection at the base camp of mount Everest. We had no blinds for two weeks after moving in which were required to block the bright sunlight beaming through our 10 foot windows in the bedroom. No hot water for days at a time, not getting deposits back, no ventilation, not being able to open windows. There were a whole bundle of problems with Max Estates management, all of which Chanellors knew about and knowingly blindsided me and girlfriend into investing in a property that to the everyday citizen looked habitable. I am ashames at this services and would happily advise every single person I know to never rent or buy through Chancellors again, and to definitely stay well clear of Max Estates.

Aaron · 28 July 2019

★★★★★ 5/5

Google

There is a lot of competition in the Bracknell area for estate agents. I chose to move my sale forward with Chancellors as my initial meeting with Brian filled me with confidence. After my property went on the market, I simply couldn't fault the service provided by the team at Chancellors. Brian, Richard and Leonie have customer service and selling your property as their number 1 goal. Nothing is too much trouble for this team, they are incredibly knowledgeable and I had complete confidence at every stage. Not only this but I had accepted an offer on my property less than a week since it went on the market! I would thoroughly recommend using Chancellors Bracknell for your future home sale! Its a process that is stressful and knowing you have a quality outfit backing you helps take some of that burden away!

Ross · 28 July 2019

★★★★★ 1/5

Google

The property management arm of the business based in Bracknell is hopeless. I've had so many problems with them. This wasn't with just one individual either. They were useless across the board. Some of the problems included me having to chase them for everything, not once did they call back when they said they would, sending me incorrect contracts, inabilty to calculate simple rental calculations and finally taking 6 weeks to return our deposit, despite my continuous chasing. I was deeply disappointed by the service and I will never use them again

F · 28 July 2019

★★★★★ 5/5

Google

Each year around February/March the accounts department hold back 6 days tenants rent due to payment date clashing with retail index rises. On none of the statements has it ever shown the shortfall so where does it?? Having raised this problem with at least three different people in accounts promising to clear up this problem for this year and similarly last year, none have or even called me back until this week. You have a new staff member Megan Jenkins who not only sorted this problem within a couple of hours but returned my call on three occasions. If Ms Jenkins is a junior member of staff I think she is brilliant and sets an example that your other staff members should follow. In my opinion she well deserves a promotion in the way she handles your clients. Well done indeed.

Malcolm · 28 July 2019

★★★★★ 5/5

Google

Just wanted to share a few words of praise for our rental account manager Megan Jenkins. We have had a few things crop up recently with contractors that have required a quick response from Chancellors, and I have found Megan's efficiency and attitude to be outstanding, every time things needed sorting out or doing Megan was on the case and let me know what was happening, giving me a real sense that their is someone at Bracknell HQ that is on our side and cares, this is a real and pleasant change since the problems I had 18 months ago. Well done Megan keep up the good work.

Nick · 28 July 2019

★★★★★ 5/5

Google

I would like to thank Ellie Sparks who organised our marketing pack. She is a great communicator, friendly, helpful and efficient. She always sounded cheerful on the phone. Thank you Ellie and well done!

Alison · 29 July 2022

★★★★★ 5/5

Google

Lauren was an excellent agent, very professional and accommodating, it was a pleasure to talk to her and I got all the information and more that I needed. Chancellors have been great so far.

Robert · 29 July 2022

★★★★★ 1/5

Google

"Chance-Rs" branch in Sundbury is incredibly unprofessional. Cowboys are an understatement. Chancellors can be proud and fly a flag being the equivalent of Lidl in supermarket hierarchy. Unprofessional bunch, suits don't fit and have no idea what they're selling or how to sell. Re-vamp your workforce, some knowledge for you invest money in your staff. Get them clued up on how to interact and listen to customers. Maybe reduce their sale targets clearly they all look tired!!

Darren · 29 July 2020

★★★★★ 1/5

Google

This review is only for Amelia who works in the head office. At the start she came across helpful and patient. As and when we started the process of filling extremely comprehensive online forms via a third party, she grew so impatient. She started calling before around noon and said “if you do not complete payment soon I can’t help with your move this week.”, “where is that money, I’ve not seen a payment from you yet” she was condescending and was warning us, this was after a time agreed for payment by 3pm. For key collection I needed to know the name of the person in high Wycombe office so I could email them. She was our point of contact so called her three times and left messages for her to call back. She didn’t return my calls but finally got on the phone to very rudely respond, “we’ve have given a sign off, why do you keep calling”. I’ve never been spoken to like this.

Meeruna · 2 October 2022

★★★★★ 5/5

Facebook

??????????Five star quality service was demonstrated by Kassandra Hopkins?????????? in assisting me, from beginning to end! She made the process easy and simple. Very understanding to my needs and requirements... I would definitely recommend Kassandra to anyone and everyone! Thank you for being such a star ????

Micaela · 29 August 2019

★★★★★ 5/5

Google

I have been delighted with the service and have every confidence that we will have a sale soon. Tony has been thoughtful and extremely helpful, which I can't thank him enough for. Knowing our circumstances he has gone above and beyond to accommodate us with the sale of the house as have Lyndsey and Manon from our Llandrindod branch, What a fab team, thank you

Mary · 29 July 2022

★★★★★ 5/5

Google

Elizabeth Loew has been incredibly helpful in coordinating a number of complex repairs to the property we let. She is prompt, friendly and provides a wealth of information to help us make appropriate decisions with our property maintenance. A great asset to Chancellors.

Chris · 13 November 2020

★★★★★ 5/5

Google

Georgia is very friendly and on time, she always find right property based on tenant situation and requirement.I am very happy with her service.she deserves 5 start rating.

Bala · 30 January 2023

★★★★★ 5/5

Google

A big thank you to Hannah Bramwell of Chancellors - Bracknell - for listening to and providing support during these past few months to get the sale of my property finally concluded.

Beatriz · 2 September 2022

★★★★★ 5/5

Facebook

I would just like to say thank you to Jaymie Cobb who helped me last week she is an absolute star and a credit to the company. By far the best service I have received from Chancellors. Thank you once again Jaymie Cobb.

David · 13 October 2020

★★★★★ 5/5

Google

Professional team , Jennifer is extremely efficient.

Metrolux · 18 June 2024

★★★★★ 5/5

Facebook

We just moved out of a property managed by chancellors, the agency and most of the staff working there are extremely incapable, downright unhelpful, with the exception of Isabelle Smyth - Senior Property Manager, so this 5 star goes to her and her only. She remained kind, polite and professional at all situations, was super helpful and where all others failed went out of her way to assist us with our queries. She deserves the recognition, if it wasn't for her we would have had a much worse experience than we did. Thanks Isabelle!

Stephanie · 26 July 2018

★★★★★ 5/5

Facebook

Kassandra Hopkins was really helpful in assisting my girlfriend with her insurances. She was friendly which made the whole process simple and easy! My girlfriend doesn’t have Facebook but wanted to make sure Kassandra got the recognition for the brilliant customer service she received! Thanks again!

Sean · 30 July 2019

★★★★★ 5/5

Google

Thank you Madock Matthews for a great service

Abhay · 22 May 2024

★★★★★ 5/5

Google

Grace, my property manager at Chancellors, has been amazing. I feel safe and that my property is in good hands. She has sorted out any issues that have come up with such professionalism and speed. I highly recommend this service for property management.

Rewadee · 18 December 2024

★★★★★ 5/5

Facebook

I would like to to say a big thank you to my property manager Casey Gramson at Chancellors property management in Bracknell. Casey is always available whenever I or my tenants need help. She deals with all situations professionally and quickly and has made being a Landlord easy as she takes great care of my property and all the unexpected issues that arise from renting it. I would recommend Casey and Chancellors Estate agents any time to look after your property.

Orla · 27 February 2018

★★★★★ 1/5

Google

made an appointment to see a property one week in advance, at the time, they told me no one was booked and viewing is only available mid week next week, so I asked to please book me in to the first viewing available to this property. One day before the appointment, they called and said sorry we have overbooked, so we are not able to show you the property. How do u decide to look at the property if I called one week in advance to make the booking appointment. Now my whole day is wasted because I planned around this appointment and it's totally unprofessional and unacceptable!

Dorothy · 29 July 2022

★★★★★ 5/5

Google

Hannah is a super star! Really helped me in driving to exchange the house I bought. So vibrant, kind and enthusiastic. When I buy one million houses I shall be using her!

Nesan · 29 July 2022

★★★★★ 1/5

Google

I've had the worst experience with this agency and especially with my agent, Lucy. She and the landlord decided to kick me out of my apartment while I was 8 months pregnant and I had nowhere else to go given that I was too pregnant to move and I was going to have a C-section. The landlord wanted to give the place to a friend, even though he knew my situation and I had paid the rent always on time and improve a lot the state of the humid hole he was renting out to me (I had to use 2 dehumidifiers night and day). I asked if I could do something and Lucy told me there was nothing I could do, which was not true, because I then called Shelter UK and they told me to stay in the apartment for longer because the landlord couldn't really evict me just like that. It's surprising a real estate agent doesn't know even the basic rights of tenants, assuming she was just ignorant and not lying to me.The amount of stress Lucy and the landlord caused me to experience is unforgivable. I got no sympathy, no attempt at finding another solution, and I was given downright false info about my rights. It has been the worst time of my life, they spoiled what was supposed to be the happiest time of my life. I wish I could give negative stars.

Francesca · 29 July 2022