Trusted Agent profile · Bracknell Forest
Verified
★★★★★
2,175 reviews across 3 platforms
36 High Street, Bracknell, RG12 1LL, Bracknell Forest, RG12 1LL
Prospect's office in Bracknell Forest, at 36 High Street, is rated 4.7 out of 5 across 2,175 reviews on three platforms, including 400 Google reviews rated 4.5.
400
Reviews on Google
This office
41
Reviews on Facebook
Business-wide
1,734
Reviews on Trustpilot
Business-wide
Every review we hold for the Bracknell Forest office, from every platform, shown as written. First names only.
5/5
GoogleWe have had a great experience buying through Prospect so far. From the first viewing, we felt Harry was very professional and informative which made us feel like we would be in great hands throughout the process. Since then, Harry has been …
Hi Rosie, thank you for taking the time to leave this feedback regarding Harry in our Sales team and for the 5 star review. All the best from all the team in our Bracknell branch. … More
5/5
TrustpilotNikki Gardner
Nikki Gardner has been very helpful and active whenever we need any support ,thanks Nikki.
Hello Victor, Thank you for the great 5 star review for Nikki! We really appreciate the feedback. kind regards
5/5
TrustpilotGreat property management
I had been with a competitor letting my flat for several years. Everything was disorganised, turnover of staff crazy, communication terrible. As soon as I moved to Prospect, Chloe Reilly has been great. I trusted her, knew she was on top of everything. Very impressed and highly recommended.
Hello Kevin, Thank you so much for the 5 star review for Chloe! We really appreciate the feedback on her hard work. Many thanks
5/5
TrustpilotSt Bernadette!
Bernadette has been amazing in pushing through our sale and purchase. She has always been at the end of the phone to answer queries and always replies to emails very promptly. She has been a calming influence during the whole process. Thank you, Bernadette!
Hello Simon, Thank you for the 5 star review! We're so pleased you had a great experience with 'St Bernadette' :) We hope you are enjoying your new home. Kind regards
5/5
GoogleWe had a fantastic experience working with Amy to find our new home. She was proactive, friendly, and incredibly knowledgeable throughout the entire process. Amy provided us with lots of useful information about the local area, which really helped us make an informed decision. She was always responsive, approachable, and happy to answer any questions we had. Her support and guidance made the whole experience much easier and more enjoyable. Thank you, Amy, for all your help!
5/5
TrustpilotTop work Prospect!
Second time using Prospect to sell our house. First in Bracknell and second in Sandhurst and they have always been excellent. The Sandhurst team were brilliant from start to finish. They sold our house quickly and managed to push through from sale to completion, within 34 working days. I wouldn't hesitate to reccommend Dan and his team to anyone selling their house.
1/5
TrustpilotCustomer service after sales
I bought a new build thorugh Prospect in 2024 Oct. I found water leaking and flooring damage in March 25. I sent enquires along with finding from my flooring company and plumper to Prospect a couple times and there 's no response at all. In Sep, again, my surveyor came and found it is caused by an installation issue. I told them again but no response at all.They have a lack of customer 's attention after sales. I remind every buyer to be careful with this company. It 's not a company with a customer care.
Hi Bernard, Thank you for your review and we are disappointed that the home you received had some damages. However, during the sales process, you did employ a private snagging specialist to note all errors in the property, which they were able to compile a list of over 99 issues. The builder rectified all of these, which you inspected prior to exchange. The flooring issues and water leaking was not picked up and any that were raised at the time, were satisfied by your final inspection of the property. You did message us in March 2025, however you did also express that you had bought up those concerns with the builder, as you were in direct contact. We did contact the builder, who also confirmed you had reached out and he was helping solve the issue privately. This also happened again in September 2025, almost a year after we have sold you the home. At this point, we redirected your concerns back to the builder and advised you bring this up through a legal forum with the solicitors, to which we did not receive a response. We appreciate you are frustrated and we are always willing to help post-completion however, after this point, issues such as these do become a legal issue and can rarely be solved by an estate agent especially when involving bad installation and even more so when you are in direct contact with the developer. Kind regards
5/5
GoogleWe can’t thank Davina enough for her outstanding support in selling our home, and in record time too... within just 2 weeks! From the very beginning, she took the time to sit down with us, understand what mattered most, and most …
Hi Amelie So happy to read this positive review for Davina and the rest of the sales team … More
5/5
TrustpilotI came back from holiday late Friday…
I came back from holiday late Friday night to find a leak in my kitchen. I emailed Nikki Gardener at Prospect at although she doesn't work weekends she was straight on the ball first thing Saturday morning....I had a plumber round and all sorted before midday...would absolutely recommend Prospect and Nikki Gardener...thankyou
Hello Debbie, Thank you for the kind review for Nikki in our property management team. We really appreciate hearing of the great service you received. Kind regards
5/5
TrustpilotGreat work team
Thank you so much Nikki for all your help. Charlotte was exceptional to deal with. Really great team in getting our house let.
Hello Sonia, Thank you for the 5 star review for Nikki and Charlotte. We really appreciate the feedback. kind regards
5/5
GoogleI recently enquired with Prospect about a property in Binfield and am extremely happy with the great service I received. The agent and office staff have been fantastic at giving advice around my personal situation as well as minimising all the stress that typically comes with finding and securing a rented property. I can’t fault them at all. Fantastic team, great service, highly highly recommend!
Hi Liam Thank you so much for taking the time to leave this 5 star review for our lettings team in Bracknell, and we're please to hear that they were able to support you in finding a rental property. We wish you all the best in your new home. From the whole team at prospect Estate Agents in Bracknell.
5/5
TrustpilotSonam Gurung
Sonam G. is the go to since he understands our language, and needs very well. He's always working hard and going above and beyond to meet our needs. He is well informed on the subject and has your genuine interest at heart. Thanks Sonam!
Hello Ashwin, Thank you for the 5 star review for Sonam in our Aldershot office. We're happy he could be there to help you in your search. Kind regards
5/5
TrustpilotThe few years I’ve been with this…
The few years I’ve been with this letting agency, Emily Cross has been so efficient and helpful whenever I needed assistance from them, she always helps get things organised and I couldn’t recommend her enough, she makes me feel look after and valued. Thank you Emily, I will always be grateful how much you’ve helped me.
5/5
GoogleI purchased a property through Prospect and found the whole process with them to be as easy as a move can be. Updates are timely and key contacts are easy to reach. Big shout out to Davina and Kenny. Thank you so much for all your support!
Amazing! Thank you for leaving the Bracknell Team a 5 star review especially for Davina & Kenny. We wish you all the happiness in your new home. … More
5/5
TrustpilotRental experience
Lynne has been managing my rental property for some time now, and I couldn’t be happier with her service. She is extremely organised, very knowledgeable, and always quick to respond to emails and queries. It’s reassuring to know my property is in capable hands, I’m very happy with the support she provides and wouldn’t hesitate to recommend her.”
5/5
TrustpilotAs a new client in lettings from the…
As a new client in lettings from the landlord side , post finalising all initial details which went very well , I was in the expert hands of Katie Clark regarding the tenant handover processes and checks as well as adjustments and monetary issues . I received a VIP service in every sense with a really quick and polite response , a friendly approach to all questions and a real willingness to solve major and minor issues . real hassle free attitude ! Many thanks Katie !!
5/5
TrustpilotConsistent good. Kelly Evans at Prospect....
Kelly Evans at Prospect has looked after several of my tenanted properties over the years. Kelly and the team at Prospect have always provided the highest level of service; fast efficient and issues sorted right first time. Feedback from my tenants has always been consistently high. As a landlord I would recommend Prospect as an agent.
5/5
TrustpilotJust completed our first house purchase…
Just completed our first house purchase with Prospect. The staff handled themselves professionally and with due care throughout the entire process. Particularly grateful for the hard work and perseverance of Michael, who was instrumental in achieving a quick turnaround from offer acceptance through to completion. He liaised with me frequently and was more than willing to answer any question I had (of which there were many being a first time buyer).
Hello Mohammad, Thank you for the great 5 star review for Michael, we really appreciate it. We hope you enjoy your new home. Kind regards
5/5
GooglePreviously purchased my property with prospect which was a really smooth process they were professional and informative and helped me through the process, 5 years on I’ve now sold through them they found me a buyer in 10 days and have been absolutely fantastic throughout the selling process thanks Harry, Paul and Rachel!
5/5
TrustpilotEasy professional agency
Easy professional agency, my contact with Nikki Gardner has been great. Explained everything and prompt in replying to emails etc.
Good morning, Thanks for the 5 star review for Nikki. Greatly appreciated. Kind regards
5/5
TrustpilotVery happy with our experience from the…
Very happy with our experience from the renting team at Prospect. They are super helpful and thorough. Special thanks to Nikki who is our main point of contact via the landlord. She has been an excellent communicator and responsive to all our concerns/queries. Thank you.
5/5
TrustpilotHelpful, Friendly and Professional
We had a great experience working with Charlotte! As first-time renters, we weren’t sure what to expect, but Charlotte made the whole process smooth and easy to understand from start to finish. She was always friendly, responsive, and happy to answer all our questions, no matter how small. Charlotte kept us updated at every step and really helped take the stress out of the process. Now that we've been handed over to the property manager, we just wanted to say a big thank you for all your support in getting us to this stage. We’re really excited to move into our first rental home, and Charlotte played a big part in making that happen!
5/5
TrustpilotMy First Removal to the UK
I moved to the UK several months ago and have been renting a home through Prospect. As this was an international relocation, I initially had many concerns, but Lynne has been very supportive from the beginning. She is friendly, professional and always respond to any requests. I trully appreciate her dedication and the excellent service provided.
5/5
TrustpilotA Truly Helpful Letting Agent
Since utilising Prospect and liaising with Nicola (specifically) my experience was brilliant throughout, helpful, responsive, and consistently efficient with her replies. She’s been honest and straightforward at every step, which made everything much easier and far less stressful. I’d happily recommend Nicola to anyone looking for a reliable letting agent.
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Prospect's Bracknell Forest office has 2,175 reviews across three platforms: 400 on Google, 41 on Facebook (across the whole business), 1,734 on Trustpilot (across the whole business).
Prospect Bracknell is rated 4.7 out of 5 across all 2,175 reviews, and 4.5 out of 5 on Google from 400 reviews.
Prospect Bracknell, 36 High Street, Bracknell, RG12 1LL, Bracknell Forest, RG12 1LL.
