Trusted Agent profile · Bracknell Forest
Verified
★★★★★
2,174 reviews across 3 platforms
36 High Street, Bracknell, RG12 1LL, Bracknell Forest, RG12 1LL
Prospect's office in Bracknell Forest, at 36 High Street, is rated 4.7 out of 5 across 2,174 reviews on three platforms, including 399 Google reviews rated 4.5.
399
Reviews on Google
This office
41
Reviews on Facebook
Business-wide
1,734
Reviews on Trustpilot
Business-wide
Every review we hold for the Bracknell Forest office, from every platform, shown as written. First names only.
5/5
TrustpilotReally helpful when moving in and…
Really helpful when moving in and getting all documents sorted. Nikki was really helpful and easy to contact with all parts of the move in process.
Good morning, Great 5 star review for Nikki! Thank you for sharing your experience. Kind regards
5/5
TrustpilotI would like to thank Joanne Kay
I would like to thank Joanne Kay, Head of property Management, for managing our properties for over 8 years. Good management is the main reason to keep ‘Prospect’ being our letting agent, Joanne looked into the complaint, and resolved it, when mistake made by her staffs/their contractors, without any hassle/argument, different from other previous letting agent I had used where there is nowhere to put complaint forward.
5/5
TrustpilotHighly recommended
Huge thank you to Ross and the team. Having dealt with a number of estate agents, Prospect were by far the best. They responded promptly to any questions, helped keep the process moving and kept stress to a minimum. Thoroughly recommend.
Hello Chris, Thank you for the 5 star review for Ross and the Reading sales team. We're so pleased to hear they made the process less stressful for you. Kind regards
5/5
TrustpilotA very well managed agency with kind…
A very well managed agency with kind and hardworking staff. Despite our quite terrible landlord, Nikki was able to handle our tenancy and end of tenancy in good time and efficiency, making the experience much better for us.
5/5
GoogleProfessional, personable service. Davina was everything we needed in an estate agent and couldn’t do more for us. In fact the whole team was great and helped our house sale to be completely painless. I would highly recommend.
5/5
TrustpilotAnna
Anna, has worked tirelessly to keep our chain alive under difficult circumstances . She really has gone over and beyond what would be expected of a progress specialist . Even under pressure, she kept calm and pushed through the difficult times soothing our concerns and kept us informed A real asset to any team Privileged to have had Anna on our case Kind regards Sue and Rob Billington
Dear Robert, thank you for your kind words about Anna. We are thrilled to hear how she has gone above and beyond as a progress specialist, providing reliable support and keeping you informed during challenging times. Your feedback is invaluable, and we are grateful to have had the opportunity to serve you.
5/5
TrustpilotTrustworthy business partners
Prospect have managed several properties for me over the last 8 years and I feel they are a joint partner in my business. They are the first port of call for the tenants if there are any problems at the properties and manage them efficiently and professionally. I can always speak to someone should I need to and Nancy, our dedicated property manager is just fantastic; capable and approachable and always at the end of the phone or email and ready with a solution when needed. I trust Prospect to make me aware of any legal requirements, especially with the new renters rights bill due imminently and also rely on the check in/ inspection/checkout reports they organise for us. When it's time to renew contracts, it's always a joy to speak to Stefano. He is friendly and efficient and I trust him to find us the most suitable tenants. A full turn key service that I couldn't manage without.
Good afternoon, Thank you for the amazing review for Nancy. We really appreciate hearing the feedback on all of her hard work and long may it continue. Kind regards
5/5
TrustpilotI rented my flat through Prospect and…
I rented my flat through Prospect and had a really positive experience. Nikki Gardner has been really helpful and professional throughout. She has always been friendly, clear in her communication and quick to respond whenever I’ve had any questions. I really appreciate her support and would happily recommend Nikki and the team at Prospect. Thank you, Nikki.
5/5
GoogleI’ve had a really positive experience with Amy Ingle. She's been incredibly helpful and patient throughout the whole process so far. She's taken the time to understand exactly what I'm looking for and is always responsive and happy to answer any questions I have. I highly recommend her. Thank you, Amy! :)
Thank you, Jurgena, for your feedback! We're happy to hear that Amy has provided you with such reliable support and has taken the time to understand your needs. Your recommendation means a lot to us, and we look forward to continuing to provide you with a quality service.
5/5
TrustpilotStaff- Nancy Suri MARLA
I’ve had a very positive experience with Nancy so far. From the very beginning, she has been incredibly kind, helpful, and polite in all of our interactions. Her professionalism has really stood out, and she has made the whole process feel smooth and stress-free. She handled everything efficiently, from the contract stage up to now, always taking the time to explain things clearly and ensure I was comfortable with each step. I really appreciate her friendly approach and willingness to help whenever needed.
Hello Rosha, Thank you for the lovely review for Nancy. We really appreciate the feedback on all her hard work! Thank you for the 5 stars! Kind regards
5/5
GoogleI really recommend prospect, especially Demi who did everything she can to assist me in the purchase of my new home, excellent service she went above and beyond and satisfied everyone one of my needs to help and assist finding me the perfect property and made the whole process easy and stress free 10/10 amazing service
Thank you for leaving this review, we are pleased that Demi was able to help you and find your perfect property. … More
5/5
TrustpilotI only started renting through Prospect…
I only started renting through Prospect at the end of February and Nikki Gardner has been absolutely amazing, every question or query I have had, she has responded to me straight away and got answers for everything the same day from landlords. Any information I have needed, again Nikki has provided it very quickly.
5/5
TrustpilotReliable support and clear communication
I have had a very positive experience working with Nancy Suri. She addressed my requests promptly and in a practical, solution‑oriented manner, which made collaboration efficient and straightforward. Nancy is a clear and effective communicator, and I always felt that issues were understood and handled with care and professionalism. Overall, she has been reliable, responsive, and a pleasure to work with.
5/5
TrustpilotReliable Property Management
Prospect have been managing our rental flat for the past 3 years, with Nancy as our main point of contact, and we’ve been very pleased with the service. Nancy is professional, efficient, and always quick to respond. She’s approachable, easy to deal with, and handles any issues smoothly . It’s reassuring to know our property is in such capable hands.
5/5
TrustpilotI have a difficult situation with…
I have a difficult situation with previous tenants. Our agent - Amanda Jenkins - has done a fantastic job to sort us the mess and also managed to recover some of the rents for us. She has gone extra miles to help the landlords which we are very grateful for.
Hi, Thank you for taking the time to leave this 5 star review and for your kind words regarding Amanda in our Property Management Team, we're pleased that she was able help you with this difficult situation. All the best.
4/5
TrustpilotI’ve been with Prospects many years now…
I’ve been with Prospects many years now and they do a great job, especially Nancy (Marla) who looks after the property and tenants very well! Thanks to all.
Hello Adam, Thank you for the lovely review for Nancy in our property management team. We really appreciate the great feedback on her hard work. Kind regards
4/5
TrustpilotNancy Suri is excellent as a property…
Nancy Suri is excellent as a property manager and the experience on the whole has been really good with Prospect. There have been times throughout our tenancy where prospect have not communicated properly such as booking viewings without informing us or booking maintenance on our behalf without telling us. I think this could be improved quite easily
5/5
TrustpilotVickie Cripps
Vicki Cripps is a wonderful property manager. She is helpful, on point with communication and keeps us updated with information and maintenance of the property. She has made my family's experience a great one. I would recommend Prospect to others and would rent with them again.
Hello Kerndeen, Thank you for the 5 star review. We're so pleased you had an amazing experience with Vickie. Kind regards
5/5
TrustpilotThank You Beth
I would like to sincerely thank Beth Murphy from prospect to help me find my first home, she has been very transparent and helpful throughout the journey, including staying up late even after her officer hours to accommodate my availability which you generally don't see people doing it for you. This shows her professionalism and going above and beyond for her client. Thank you Beth.
5/5
GoogleI would recommend this company to anyone. The customer service level is beyond expectation especially by Sonam who showed us a prime example of this. He really is passionate about his job I can tell, And he was genuinely interested in what our requirements were and done what he could to fulfil them A big thanks to him and the company
Thank you, Imran, for your wonderful review! We're thrilled to hear that our customer service, especially from Sonam, exceeded your expectations. Your kind words about our customer-centric approach and the quality of support mean a lot to us, and we look forward to serving you again soon!
1/5
TrustpilotBeaware
I would like to suggest to all the buyers, before using the state agent check the riview. Last year I was so upset because of this state agent mr Liam. At first he gave me quick appointment for viewing and the offer was accepted, mr Liam congratulated me that was my 1st home and as first time buyer. According to him I had done my and my partner ID check which was cost £85 , after that he venished, no response at all 🙂 after couple of weeks I could contact him hardly and he said the seller gave another party. I was so upset 😭 how much excited was I to buy my own home he didn’t know, the agent played with my feelings 😥😥 please don’t do this with anyone 🙏🙏 be as human and kind 🙏🙏
Hi Sabita, We’re sorry to read your review. Please can you call me on the number below to discuss further. Regards Ross Hobbs Branch Partner 0118 955 9710
5/5
GoogleI used Prospect to sell my house in Priestwood in June 2025. Paul handled the sale with Ricky standing in when Paul was on leave. It was a good experience overall. The house sold quickly and I felt that my interests were represented well. …
Thank you for your 5 star review for Ricky and Paul in our Bracknell Sales Team, we are pleased that you had a good experience whilst selling your property with us. Thanks again for the recommendation! … More
5/5
TrustpilotCaring and Professional
Nikki Gardiner has been my property manager for some time . She is highly Professional courteous and friendly. She has dealt expeditiously with all issues and keeps me well informed, moreover she is trustworthy and and extremely helpful recently due to personal circumstances she was extremely kind and considerate Highly Rated
5/5
TrustpilotNancy has been exceptional in managing…
Nancy has been exceptional in managing my property. Her proactive approach, attention to detail, and willingness to go the extra mile have been outstanding. She's consistently available to address concerns, provides thoughtful solutions, and demonstrates a genuine interest in ensuring everything runs smoothly. It's clear she takes pride in her work and is dedicated to providing excellent service.
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Prospect's Bracknell Forest office has 2,174 reviews across three platforms: 399 on Google, 41 on Facebook (across the whole business), 1,734 on Trustpilot (across the whole business).
Prospect Bracknell is rated 4.7 out of 5 across all 2,174 reviews, and 4.5 out of 5 on Google from 399 reviews.
Prospect Bracknell, 36 High Street, Bracknell, RG12 1LL, Bracknell Forest, RG12 1LL.
