Prospect Bracknell reviews in Bracknell Forest

★★★★★ 5/5

Trustpilot

Highly recommended full management

Very patient and helpful conversation with them. I have let the agency to manage my property in the past few years, almost nothing need to concern, and I can receive detailed updates regulargely from them, especially thanks Nancy for her kindly support. High recommended.

Yuanqi · 17 March 2026

★★★★★ 5/5

Trustpilot

So Happy

Iv been renting my property for 4 years now and I could not be happier. I would like to take this opportunity to hightlight the fantastic work Lynne Jones has done for us. If we ever have any issues with the house, Lynne take care of the issue in no time at all, she reponds to our emails very quickly and is always extremely professional. Thank you Lynne for your hard work and dedication. Prospect are extremely lucky to have you.

Mark · 11 February 2026

★★★★★ 5/5

Trustpilot

Great Customer service

I’ve had a very positive experience with Hazel Sims, who has been handling the issues in my flat. Hazel is always quick to respond, clear in communication, and proactive in making sure everything is resolved properly. It’s been reassuring to deal with someone so reliable and attentive. Thank you, Hazel, for the consistent support and professionalism.

Sonia · 1 December 2025

★★★★★ 2/5

Trustpilot

Flat was in a terrible state on the day…

Flat was in a terrible state on the day of moving in. We had to request a clean and numerous repairs. Letting manager ignored my complaints until I escalated it. This would have been a 1 star review, but I've given an extra star because our property manager Vickie was friendly and helpful throughout the 2 years of renting.

Steven · 2 November 2025

★★★★★ 5/5

Trustpilot

We had a really good experience with…

We had a really good experience with the lettings team, particularly Nikki. She was very helpful, quick to respond, and proactive in getting things resolved. The whole process was handled smoothly and efficiently. Would highly recommend.

Zoe · 12 May 2026

★★★★★ 5/5

Trustpilot

We have been renting since 2023 and…

We have been renting since 2023 and have to say Nikki Gardener has been absolutely amazing and is always consistent and helpful every time we need something looking at or having to do with information that is needed very quickly. She has been very accommodating in helping with a recent matter to do with an overpaid instalment which we settled very quickly. Thank you Nikki. Your a ⭐

Anita · 12 May 2026

★★★★★ 5/5

Trustpilot

Lynne has been amazing

Lynne has been amazing. If there is something that needs fixing in our home Lynne gets it sorted as soon as possible. We had a few issues with our next door neighbour and Lynne helped us get this sorted and also checked in with us to make sure us and our children were ok. We have been renting for 3 years and cannot fault Lynne and everything she has done for us and our family. She has been amazing.

Maria · 12 February 2026

★★★★★ 4/5

Trustpilot

Nancy Suri at Prospect Estate Agents…

Nancy Suri at Prospect Estate Agents has been an absolute pleasure to work with in her role as Senior Property Manager. She is dutiful, sincere, and very personable in her approach. What truly stands out is her willingness to help even in challenging situations, especially when dealing with tenants who may not be the right fit. Nancy consistently goes the extra mile, coordinating efficiently with her property management team to ensure issues are resolved smoothly and professionally. Her calm, supportive manner makes a real difference, and it’s reassuring to know the property is in such capable hands. Highly recommended.

MP · 3 February 2026

★★★★★ 5/5

Trustpilot

Kudos to Nikki Gardner from Prospect

We have been a tenant through Prospect for the past 6 years and Nikki Gardner has been absolutely brilliant. Whenever we had a challenges she personally made sure that it gets resolved soonest. Definately a please to have her as our agent.

Customer · 19 March 2026

★★★★★ 5/5

Trustpilot

Best in berkshire

One of the best businesses I’ve encountered in the UK. I stayed in a Prospect-managed property in Berkshire and they’ve been incredibly professional throughout the tenancy. This includes check-in management issue reporting and renewal. Even when I requested a rolling contract during the property purchase the agency and landlord communication was spot on. Sophie handled the checkout and was very professional and diligent in communicating. I received my deposit back even before a month, which is unusual in the UK market.

Subin · 2 June 2026

★★★★★ 5/5

Google

Rachel was very helpful, professional and genuine when she was showing us around the properties. She was very informative about each property that we did not leave the viewings with a question in mind. I would recommend this agency for first time buyers.

Michelle · 7 March 2026

★★★★★ 5/5

Trustpilot

Great support and service

We recently found ourselves having to sell our mother’s home and Bernadette was on hand to help us every step of the way. Regular updates were provided and some major issues were dealt with by Bernadette who was just great. A real asset to Prospect. Thank you for your help especially in the final days you really helped to get the sale finalised.

Jo · 2 September 2025

★★★★★ 1/5

Trustpilot

Shocking lack of care, unaddressed safety hazards, and total radio silence

I moved into a property managed by this agency almost 2 months ago, and the experience has been incredibly frustrating. Despite identifying and officially logging multiple high-priority safety and structural issues on their Fixflo system, the agency has gone completely silent and ignored multiple emails and phone calls. We are currently living with a faulty front door lock (a major security risk), unstable sunken internal stairs, a loud water tank defect causing severe sleep deprivation, and black mould. To make matters worse, a contractor sent by the landlord literally drilled holes into a utility door, abandoned the job unfinished, and stopped answering calls. Furthermore, despite a verbal agreement during our viewing that we did not need the landlord's white goods, the agency refused to remove them. They forced us to move them onto the driveway, where they blocked our parking space and were ruined by the rain. Due to the agency's prolonged delays in collecting them, one of the appliances was actually stolen last week (which has been reported to the police). The most frustrating part is that we have tried to be cooperative, even accommodating the landlord’s urgent mortgage surveyor, yet our good faith has been met with total neglect. Because the agency has failed to meet their statutory obligations and basic contractual duties, we have now been forced to escalate this entire matter to The Property Ombudsman and the local Council's Environmental Health Team. Prospective tenants beware: once you sign the contract, your safety and communication no longer seem to be a priority for this team.

Mario · 25 May 2026

★★★★★ 5/5

Google

Recently moved in to a property that was to let with prospect Bracknell. Ollie was great from start to finish, answering 100x questions that I had. I also viewed the property with Jasper, who again, answered all my questions and made sure I was happy with everything 5* service and would recommend Many thanks guys!

Adam · 9 November 2025

★★★★★ 5/5

Google

Amy Ingle has been extremely helpful and has maintained incredible customer service and communication throughout the process of my property search.

Jack · 1 August 2026

★★★★★ 5/5

Trustpilot

Good management

We have entrusted Prospect with the management of our rental property for several years, and our experience has consistently been exceptional. Any matters that have arisen have been resolved promptly and professionally, with clear, dependable communication at every stage. A special thank‑you goes to Nikki Gardner, who has been absolutely fantastic to work with. Her high level of professionalism, quick responsiveness and meticulous attention to detail have given us complete peace of mind that our property is being expertly cared for. We would wholeheartedly recommend Prospect to anyone seeking a reliable property management company

Leo · 13 May 2026

★★★★★ 5/5

Google

We contacted Prospect after losing our buyer with another agent. Davina got in touch and has been outstanding from start to finish! Our property sold really quickly which was a huge relief as this meant we didn't lose out on our onward purchase. Davina was so pro-active in liaising with our buyers and solicitors to ensure the sale went through as quickly and smoothly as possible. She kept us fully informed and made the whole process generally a lot easier. It was great to know we were in good hands. Thank you!

Hannah · 18 January 2025

★★★★★ 1/5

Trustpilot

Very Unprofessional

1- I had some viewings with them and found a place for 150K. I offered 140K and they didn't put it forward. Now the place is for 140K on the market. 2- They confirmed twice by email and their brochure that the service charge was zero. After the offer, it turned out that there was a service charge for aroud £600. 3- They have a mortgage broker, even though you agree to have a call with them, they don't bother to call you. I tried calling them at least 10 times, but they didn't even answer the call. Okay, the viewing side was good, but then everything became so unprofessional. And now I cancelled my offer and they are saying that they won't show me any more properties. If you need to validate my review, please contact back and happy to provide any evidence.

Red · 8 May 2026

★★★★★ 5/5

Trustpilot

I have just started a new tenancy with…

I have just started a new tenancy with Prospect and I have been so grateful to have Nikki Gardner as a property manager. She has always responded quickly to all my questions (of which there were many ) and has made sure everything has been ok at all stages throughout. It can be such a daunting process but Nikki has made it so easy .

Tracy · 18 August 2026

★★★★★ 5/5

Trustpilot

Excellent, knowlegeable property managements services

I've been renting 3 flats with Prospect for several years now, with Samantha Baron as my property manager. I am very happy with Samantha - she is experienced, resourceful and really on top of all matters for flat management. She is professional, pro-active and we have very good communication. I cannot recommend Samantha high enough - she has taken a lot of stress out of renting and I trust her completely. Thank you!

Monique · 20 February 2026

★★★★★ 5/5

Google

Since starting to use Depositary we have loved using this platform and has made deposit handling a lot easier and clearer for all involved. The training and support has been exceptional and our main contact Carla is so …

Richard · 25 February 2026

★★★★★ 5/5

Trustpilot

Nikki Gardner is a credit to Prospect

Nikki Gardner has been my contact at Prospect for nearly two years now and has always been friendly and prompt in her replies to my messages. Anytime there was an issue, she was always happy to help and empathetic. Because of her, Prospect would be my first port of call if I moved or were ever to become a landlord myself.

Chris · 13 May 2026

★★★★★ 1/5

Trustpilot

I recently had a very disappointing…

I recently had a very disappointing experience with PROSPECT that I feel compelled to share. I had an appointment scheduled for 5:00 PM, which I arranged in advance and planned my day around. While I was already on my way, having travelled a considerable distance, I received a call at 3:00 PM informing me that the appointment had been cancelled. This last-minute notice was highly unprofessional and showed a lack of respect for my time and effort. Such poor coordination and communication are unacceptable, especially from a property agent where reliability and professionalism are essential. Based on this experience, I would strongly advise others to consider alternative agents who demonstrate better organisation and respect for their clients. Very disappointing service overall.

Snehasish · 16 April 2026

★★★★★ 1/5

Google

Most awful experience with prospect just recently selling our property. The lies we were told which we later found out about from other people in the chain was just unacceptable! Considering we was selling and buying through them you would think they would want to do a good job. Would not recommend them to anyone.

Carla · 5 October 2026