Prospect Bracknell reviews

★★★★★ 5/5

Google

Ricky Hobbs made the process of selling our house a bit less stressful, as he made us feel like we were in safe hands. He was at the end of the line at all times, and this made all the difference, with putting us at ease We managed to sell our house in a matter of weeks, as he found us the quick sale that we wanted. We sold for less than we wanted but it was worth it for the speed and simplicity. Well done Prospect. They also referred us to great solicitors!

Bethan · 9 January 2026

★★★★★ 5/5

Google

We had an excellent experience with Prospects throughout the purchase of our house. From start to finish, the team was professional, responsive and genuinely supportive. They kept us well informed at every stage, handled any issues promptly and made what can often be a stressful process feel smooth and straightforward. Their knowledge and commitment really stood out and we always felt that our best interests were a priority. We would highly recommend Prospects to anyone looking to buy a home. Thanks Davina, Ricky, Harry and team

Richard · 9 January 2026

★★★★★ 5/5

Trustpilot

We were extremely satisfied with the…

We were extremely satisfied with the experience we had when selling my mother's property. We had a six month deadline to sell and complete with Christmas falling in that timeframe. Michael Sharp brought in many prospective buyers and we had several offers. His excellent communication and professionalism along with that of his colleague Anna Jackman made the whole process go very smoothly. We would highly recommend Prospect.

AN · 9 April 2026

★★★★★ 5/5

Google

We went for a house viewing on the 18th Nov 25. Our agent was Rachel, who showed us around and gave us some background to the house. She was engaging and informative, which we do prefer when it comes to agents as this builds a rapport so they also understand our situation. She did not rush us and gave us plenty of time to look around and ask questions. So far we looked at around 40 houses, and she is certainly one of the few great agents we met. Thank you Rachel!

Prim4l · 9 December 2025

★★★★★ 5/5

Trustpilot

Excellent Service

I’ve worked with Nancy for the past three years and have been consistently satisfied with the service provided. The company has managed my property efficiently and kept me well informed of any developments or changes relating to the apartment. As an international owner, I’ve particularly appreciated their clear communication around updates to UK regulations, which has been very helpful. Overall, a professional and reliable company to work with.

Igor · 17 March 2026

★★★★★ 5/5

Trustpilot

First time buyers

As we all know buying a house, special when you are a first time buyer, is a big challenge. Fortunately I had an excellent team behind the scenes to help us out, from the beginning until the completion date was a real good experience l, with weekly updates and honestly. Even the solicitors that they refer to us was really helpful and everything went really smooth. Thank you Bernadette Martin four your patience and commitments, not only her but team Sundhurst Prospect team. Thank you again

Rui · 12 November 2025

★★★★★ 5/5

Trustpilot

We would like to say a big thank you to…

We would like to say a big thank you to Davina Dobe, Kallee Furguson and colleagues for all their help in selling our property, they were so friendly and professional, they gave us good advice, nothing was to much trouble for them. Julie and Gary

Julie · 11 August 2026

★★★★★ 5/5

Google

Davina was absolutely faultless from beginning to end, from her valuable advice, to helping us secure the speedy sale of our flat once we’d found our dream home. She kept us updated every step of the way and advocated for us throughout the whole process, going above and beyond on countless occasions. I’m not sure we would have kept our sanity without her and her unquestionable hard work, I can’t recommend her enough.

Georgia · 9 January 2026

★★★★★ 5/5

Trustpilot

Recently moved and purchased through…

Recently moved and purchased through Prospect. They were brilliant from minute one all the way up to completion. The knowledge they had of the property and surrounding areas was so helpful as we were moving to an area we didnt have much knowledge of. After our offer was accepted Bernadette from sales progression assisted us and genuinely we couldn't have got through the process without her. During the whole process we found it difficult getting answers or sometimes even contact from solicitors but Bernadette was brilliant. She went above and beyond and we are so grateful for everything she did and Prospect as a whole. Would highly recommend and will definitely be using them for all aspects of buying and selling again in the future.

Tom · 1 November 2025

★★★★★ 5/5

Trustpilot

Excellent service from the property…

Excellent service from the property management team, with special thanks to Amy who was amazing. The team are supportive, professional and friendly. Communication was first class, ensuring I had in depth feedback from each viewing.

Debra · 30 September 2026

★★★★★ 5/5

Google

From the moment we engaged with Davina to get a valuation, we knew we would be in good hands. Davina is very personable, knowledgeable and engaging. During our time with Prospects, she has always kept us informed throughout the process, even if there was not much to update on; if she said she would do something, she always did; if you called her, she would always call back. Davina, Kenny and the rest of the team were always attentive, nothing being too much. We would highly recommend Prospects.

Rawle · 9 October 2025

★★★★★ 5/5

Google

5 Stars, Quick and Hassle-Free Sale I couldn’t be happier with the service I received from Davina at Prospect Estate Agent. They managed to sell my house incredibly quickly and made the whole process feel smooth and stress-free from start to finish. From the initial valuation to completion, Davina was professional, responsive, and always kept me in the loop. Their market knowledge and pricing strategy clearly worked, as we had strong interest almost immediately and secured a great offer within days. What really stood out was their efficiency and communication, nothing was ever too much trouble, and they handled everything with confidence and care. I felt completely supported throughout. Highly recommend Davina and Prospect Estate Agents to anyone looking for a fast and reliable sale. A truly excellent experience.

Gary · 9 October 2025

★★★★★ 5/5

Trustpilot

Best property manager

Nikki Gardner is my property manager. She is very professional and helpful. No job is ever too big for her. She goes out of her way to deal with any issues, even when it is not even part of her job description. I am very happy to have her as my point of contact.

Mitra · 17 May 2026

★★★★★ 5/5

Trustpilot

THANK YOU to Ross (and your Prospect team)

A huge THANK YOU to Ross (and his team at Prospect) who assisted us with the purchase of our first property in the UK. From start to finish, he was pushing our solicitors and communicating with the sellers to make sure the deal moved forward. We were kept in the loop the whole way and he drove the process to completion. Thanks again Ross, you made that easy for us."

Robert · 7 January 2026

★★★★★ 5/5

Trustpilot

I’ve had a really positive experience…

I’ve had a really positive experience working with Nikki at Prospect. She has been consistently professional, responsive, and easy to deal with throughout our tenancy. Nikki handled our renewal smoothly, ensuring all documentation was clear and completed promptly, and was also very helpful in liaising with the landlord to negotiate a more manageable rent increase. Whenever we’ve had queries or maintenance issues, Nikki has always been quick to respond and proactive in progressing things, keeping us informed along the way. Overall, a great level of service and a genuinely helpful point of contact, I wouldn’t hesitate to recommend Nikki and Prospect.

Chris · 28 May 2026

★★★★★ 5/5

Trustpilot

Buying our apartment via Prospectus Estate Agent

The support provided by Prospectus Estate Agent, from the initial property viewing through to placing an offer and completion, was smooth and well-managed. At each stage, different members of the Prospectus team were involved, and the transitions between teams were seamless. Responses were prompt, follow-ups were timely, and the staff were consistently friendly. Communication was clear and professional throughout the process, which made the experience reassuring. However, the service from the conveyancer recommended by the estate agent was less efficient. Some enquiries went back and forth for several weeks, resulting in avoidable delays and a degree of frustration.

Teddy · 28 May 2026

★★★★★ 5/5

Trustpilot

I just want to thank nikki at the…

I just want to thank nikki at the reading branch for doing a great job with getting me moved in smoothly. Nikki went above and beyond to make everything as smooth and stress-free as possible. Her communication was excellent, and I really appreciated how helpful and responsive she was whenever I had any questions. Thank you again E williams

Emelio · 8 October 2026

★★★★★ 5/5

Google

Amy was absolutely amazing during our property viewing. She was incredibly friendly, welcoming, and very attentive throughout. She took the time to answer all our questions, was knowledgeable about the property, and made us feel comfortable with no pressure at all. She was genuinely helpful and professional, and it made the whole viewing experience a really positive one. Thank you, Amy!

Mallika · 25 September 2026

★★★★★ 5/5

Trustpilot

We were selling using a power of…

We were selling using a power of attorney so needed to get multiple quotes, we chose prospect because they seemed to not just professional but confident in selling the property. Unfortunately after selling the house the owner passed away so the sale had to be transferred to the company looking after the estate, Lloyds bank estate service. Lloyds were happy to accept the sale and instructed prospect to continue to completion.

Stevan · 3 November 2025

★★★★★ 1/5

Google

I would strongly advise others to think carefully before using Prospect Estate Agents based on my experience. One of the most serious issues I encountered was being left without heating for approximately six weeks during the colder months of the year. Despite repeatedly contacting the agency to report the problem and request updates, communication was extremely poor and I was left chasing responses. Living without heating for such a prolonged period was incredibly stressful and uncomfortable, yet there appeared to be little urgency in resolving the issue. Throughout my dealings with Prospect, I also felt that concerns were handled in an intimidating and dismissive manner. Rather than receiving support and understanding when raising legitimate issues, I was often made to feel like I was being unreasonable for expecting updates or asking for action to be taken. The tone of communication at times felt confrontational rather than helpful, which left me feeling pressured and uncomfortable. The lack of correspondence was a recurring problem throughout my tenancy. Email updates were not proactively provided, and I often had to make multiple attempts to obtain basic information. As a tenant, this left me feeling ignored and unsupported. Being without heating for six weeks, combined with poor communication and what I perceived as bullying and dismissive behaviour, made this a highly negative experience. Prospective tenants should keep written evidence of everything, including emails, maintenance reports, photographs, videos and records of unanswered calls. In my experience, you may need this evidence at the end of the tenancy if deposit deductions are proposed. When I experienced a water leak, the water was turned off and the property developed a horrific smell of damp. I was expected to continue living there despite those conditions. If another tenant finds themselves in a similar situation, I would advise them not only to report it to Prospect in writing but also to seek advice from the council or an independent housing service. I would never recommend Prospect Estate Agents based on my experience. In my dealings with Chloe, I felt that the landlord’s interests were consistently prioritised while my concerns as a tenant were dismissed. I have an email stating that the agency works for the landlord rather than the tenant. Regardless of whom the agency represents, tenants are still entitled to have serious property issues managed promptly, communicated clearly and handled respectfully. I found the approach intimidating and felt bullied when trying to obtain action on legitimate concerns. Future tenants should protect themselves by keeping comprehensive records and should not hesitate to seek independent support if they are left without essential services or feel that their concerns are being ignored.

Sarah · 2 September 2026

★★★★★ 5/5

Trustpilot

Above and beyond property management

Prospect have been my letting agency for the last 10 years and my lettings manage Nikki Gardner is second to none. Nikki has a great understanding of my requirements, works tirelessly to provide a 5 star service, even going as far as checking in outside normal office hours. She understands the market we are and provides a wonderful service to myself and my tenants. She is proactive and amazingly supportive. Nikki is the reason I’ve stayed with Prospect so long and goes to great lengths to foster & develop our commercial relationship. Thank you Nikki.

Paul · 13 May 2026

★★★★★ 5/5

Trustpilot

Fully managed property management from Nikki Gardner at Prospect

Nikki Gardner has been my property manager for a number of years now providing a fully managed service for my two properties. She is very efficient in advising of any issues brought to her attention and arranging rectification works to be carried out which is perfect for my situation as I now live in Somerset following retirement. On the rare occasion Nikki is not around e mails are picked up by a colleague and responded to in a timely manner. All together a first class serivce and highly recommeded if you are thinking of letting property.

Phil · 12 May 2026

★★★★★ 5/5

Google

Very happy with the service and support from Prospect with my house sale! Davina Dobe was my main contact and she was very responsive to any queries and did a sterling job organising viewings and providing feedback! The Sales Progression team were also on point liaising on queries and following-through with updates. Also would like to thank Harry for making sure the house was ok when I was away for a few weeks!

Pallab · 9 October 2025

★★★★★ 5/5

Trustpilot

Excellent service from start to finish

Excellent service from start to finish. A big thank you to Anna and Matthew for all of their hard work, professionalism and support throughout the process. They were always responsive, helpful and went above and beyond to keep everything moving. Highly recommended!

Harry · 19 June 2026