Every review we hold for the Bournemouth office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe dealt with several estate agents while looking for a flat and I must say that I was impressed on the kindness and professionalism of C. Shaw, compared to the others; but besides that, they were also the cheapest in terms of fees etc. They kept a personal and friendly demeanour throughout the whole process and treated us with a lovely and unexpected gift box on the day of the key collection. A special thanks goes to Lloyd for looking after us so kindly and patiently.
Jen · 13 June 2019
Agent replied · 11 June 2024
Thank you so much for taking the time to review our business it is always very much appreciated. Your feedback and kind words for Lloyd will be passed on and we hope that you are very happy in your new home. Best wishes - Matt
★★★★★ 5/5
GoogleWe moved to the far north of Scotland some years ago and Christopher Shaw Residential handled both the letting and subsequent recent sale of our apartment in Branksome Wood Road. This has been over a period of about 5 years in total. Most of our dealings have been by email or telephone with Matt and Amanda for lettings and Mike for the sale and we have been extremely happy with all aspects of their service, particularly as we have been so far removed from the property itself. Nothing has been too much trouble for the company and they have dealt with any problems that have arisen in a very efficient and personal manner, leaving us free of worry - just what one would expect from a good property agent. Many thanks to all at Christopher Shaw!!
Pat · 13 June 2019
Agent replied · 11 June 2024
Thank you Pat, we are genuinely sad to lose Andrew and yourself as customers, equally it was sad to see your tenants go as they were the nicest people. Thank you for allowing us to sell the property and we are pleased it went through before Christmas. We have since spoken to your buyers who have settled into the property and they love living at the flat. Best wishes for the future.
★★★★★ 5/5
GoogleI rented with Christopher Shaw and received absolutely fantastic service throughout my time there. Right from the moment I found my property, the team were extremely helpful and efficient with getting all the paperwork processed without any hiccups-- so I could move in within a week. They then ensured that my move was wonderfully smooth and provided a really thoughtful moving in gift which was a lovely touch!
Throughout my tenancy the office were in regular contact, responded to messages extremely promptly and whenever maintenance issues arose they got them resolved in a timely manner. Move out was also as efficient and they had my check out and deposit returned to me within 48 hours. All in all I was delighted with my experience and would encourage others to rent with them in future!
Natt · 13 June 2019
Agent replied · 11 June 2024
Hi Natalie, thank you for your very thoughtful and detailed review of our team. You have always been a model tenant and we thank you for making the move out so easy, the flat was spotless! we wish you all the best in the future and would love to work with you again. All the best, Matt
★★★★★ 5/5
GoogleFriendly but professional service. Lauren was very proactive and made the whole process easy. A pleasure to deal with.
Andreas · 12 June 2022
Agent replied · 11 June 2024
Hello Andreas, Thank you for your kind feedback, we will pass that on to Lauren. Best wishes. Matt
★★★★★ 5/5
GoogleFriendliest lettings agents I know! Great service, quick responding and you even get a free hamper when you move in which is such a lovely touch! Very friendly staff and extremely happy with our new home! Thank you so much for all your help, me and my partner are looking forward to letting with you! Special thanks to Matt for sorting everything out for us!
Jemma · 13 June 2018
★★★★★ 5/5
GoogleHaving rented from a number of different estate agents I have to say, Christopher Shaw is second to none. The service they provided was excellent and they were always happy to help. They were quick to respond to the few issues we had, and always treated us like valued customers even though it was only a small 2 bed flat that we were renting. Thanks!
Jon · 13 June 2018
★★★★★ 1/5
GoogleWOULD URGE ALL STUDENTS TO STAY AWAY FROM THIS COMPANY. The property rented was below standard I.e fleas in carpets, broken oven and freezer , soiled mattresses to list a few . The agency would often without prior notice let themselfs into the property . The property was left in a better conditioned than when they moved in , however a list of costs cleaning ect was taken from deposits . I think no matter what they never intend on giving deposits back , it's a way of making extra money .They lie and are very unfair to deal with taking there time to mend or replace anything .I am writing this review as a mother of a student.
Natalie · 13 June 2018
Agent replied · 11 June 2024
Hi Natalie
I have searched our system for your name and cant see your name attached to a tenancy that we manage. May I ask you to please get in touch to discuss this and please let me know which property you are referring to. I am not for a minute doubting the genuine nature of this complaint but we have had experienced bogus negative reviews in the past and in order to address the issues i need to look at the records relating to the property in question.
Regards
Christopher Shaw
★★★★★ 1/5
GoogleOne star is generous If you notice, the 5 star reviews follow the same structure of positivism however I found out this is not the case. Our first problem began when we was given the incorrect key to enter the property. This took over an hour to resolve and was incredibly frustrating. If you are a student, then you are not considered a valued client. Your point of view and explanation is ignored and the hidden costs of issues that can be resolved without the need of contractors is an extreme exploitation. The house we rented did not even supply the bare minimum and we were punished by the ridiculous standards that Christopher Shaw expect. Previous rubbish from past tennants was documented and used against us and ignored our complaints. Our neighbours constant erratic complaints were taken seriously even after proven to be false and we were left with the blame. Ive never hated a company more. In summary they treat landlords well, but absolutely do not rent here
Jroc · 13 June 2018
Agent replied · 11 June 2024
I am extremely disappointed that you are unhappy and that you were given the wrong keys upon move in, this clearly set your opinion on the business from an early stage however whilst I regret whatever reason caused us to give you the wrong keys I don't think that a 1 hour turnaround to resolve the issue is really something that should be considered a bad response. That said I appreciate how frustrating this must have been.
I can assure you that we absolutely value you whether your a student or a working proffesional, we are delighted to accommodate any tenant that chooses to rent through us.
Regarding your neighbours complaints we have an obligation to take these reports seriously and act upon them as best as we can, we have to reserve judgement on who we might feel is in the right.
Regardless of the various other points that you mention that I might disagree with in your review, You are the customer and ultimately what matters is that you are satisfied and you are clearly not. I would welcome a call from you to discuss your dissatisfaction.
Regards
Chris
★★★★★ 5/5
GoogleJust finished an 11 month tenancy with Christopher Shaw as a group of students. We had 0 issues with dealing with Christopher shaw and were treated like anybody else would be. We had issues with the oven and washing machine and these were resolved within the week. They fully explained all costs behind their service and we felt it was justified. Overall great service and we'll be going back to them in our final year of study to help sort us out once again. Also at university i believe christopher shaw was one of the highest scoring agencys for customer service to students on a survey in the student union
Joshua · 13 June 2018
Agent replied · 11 June 2024
Hi Josh
I massively appreciate that, our industry is one that rarely gets recognition or praise and particularly in the student lettings department.
We try to work with landlords that allow us to maintain and offer there properties in a condition that all tenants would be happy to live in which is not always the case in the student marketplace.
This helps us to offer a service that you can be happy with.
That is great to hear about our agency being discussed in the student union at all, never mind being a high scorer.
We would be delighted to find you another property for your final year, and if you havent already then please do not hesitate to get in touch with the office.
Once again thank you for taking the time to review us so positively.
Regards
Chris
★★★★★ 5/5
GoogleI am a professional investor and have dealt with MRKT prop for over 10years and have always found them very helpful, available, articulate and willing to help.
Jeff · 12 December 2024
Agent replied · 9 January 2025
Thank you for your note Jeff. Really great to have your feedback!
James
★★★★★ 5/5
GoogleThis is to say thank you to the Christopher Shaw estate agents team Matt, Mike and Lloyd who have all been outstanding with the quality of service they have provided to me from buying to then renting out the same property.
With great advise and help in so many different directions.
I would whole heartedly recommend them to anyone who is in any part of the property market and would like to receive a brilliant service.
Thanks again
Steve
Steve · 13 June 2018
Agent replied · 11 June 2024
Thank you Steve, we're happy we could be a part of your purchase, refurbishment and subsequent successful rental, I have to say you proved me wrong on the rent, it smashed the local average and all down to the care and attention you took in the refurbishment, I don't mind being proved wrong when this is the result. All the best for the future and we hope we can be involved when you buy the next one. - Matt
★★★★★ 1/5
GoogleWorst agency i ever faced with! Once you get a property from them, they will always try to avoid dealing with any problems occuring after. After moving in we realised that the fridge was full of mold and the sink was leaking. It took them one week to change the fridge for us. As a result we had to throw away all out food we brought with us and eat in take-aways for the whole week. Electricity bills were inadequate at the beginning and we had to search for a compromise to reduce the sums for 2 months. Old carpets had secret life inside them, namely carpet beetles. They were biting me for over a month - that's how long it took them to call Pest Control to stop that nightmare. They were never willing to help unless threatened with complaining about their service. They might be a good agency for landlords but definitely not when it comes to tenants. I advice to stay away from Christopher Shaw.
Stacey · 13 June 2017
Agent replied · 11 June 2024
Hi Anastasia
I am sorry and regret to hear that you were this unhappy with your property, I would have liked to have had the opportunity to have discussed this with you before you issued this review.
Looking at the times and dates on our maintenance reporting system, your report does not actually seem to be correct or accurate
You reported the fridge not working to us Monday 21st March at 10.35am
We replied to you at 11.23 on the same day advising that we would arrange for a replacement fridge freezer and again at 13.17 advising that the fridge was being delivered the next day and that the supplier would call you direct to arrange a time slot for delivery so this was in actual fact dealt with as far as we could within 3 hours.
The sink however did seem to take a bit longer which I must apologise for, it was reported to us 8th April (friday), it was passed to a contractor the same day but upon touching base with you to make sure that this was dealt with on the Monday, we discovered that the contractor had not been in contact. So it was immediately passed to an alternative contractor who carried out the work and emailed us confirming the work was completed on the 15th at 19.46. I am not satisfied that this was dealt with as quickly as it should have been however whilst I accept the responsibility for this, the reason for this really was with the contractors.
Regarding the carpets, this was reported to us Sunday 8th May at 1.43pm, and we responded 13th May at 10.41am arranging access for the contractor to come out and treat the carpet.
Whilst it is a shame that you had problems with your flat I really struggle to see that we haven't tried to rectify these in a timely manner and the delays that you suggest do not seem to tie in with the date stamped reports that we have. I would welcome the opportunity to discuss this further, and like to ask that you re consider the rating and review that you have given us as this has a real detrimental effect on our business and I believe that we have in actual fact worked hard to make your tenancy as comfortable as we could have.
You received your entire deposit back and to be honest this is the first that we have heard of your dis-satisfaction.
I look forward to hearing from you.
Regards
Chris
★★★★★ 1/5
GoogleRubish letting agents would never recomend this company to anyone.
Rented for 3 years the house was not in a good way when we moved on so redocorated they took 3 years to put kitchen cupboards back on wall even though reported god knows how many times plug sockets falling off wall exposing wire with young children in the house again reported nothing done they had too many maintenance people coming and going house inspections waste of time as things reported were never done the whole 3 years we were there a rubidh agency full of lies is our opinion.
When we moved out we cleaned carpets with hired carpet cleaner costing £100 and repainted all walls and they tried charging us over 300 for cleaning when the property was mot clean when we moved in or tenant before us DO NOT RENT !!!
Carley · 13 June 2016
Agent replied · 11 June 2024
Hi Carley,
Im genuinely sorry you felt that way and I wish you could have called me to discuss this before discussing it with the public as I would have liked to have dealt with this for you. We have a large portfolio and it tends to only be the occasional negative aspect that gets published and the continual good work that we do doesnt get a mention. However I am in a service industry and I am sorry and unhappy if the service that you have recieved is anything less then perfect.
We pride ourselves on our maintenance department, we have a dedicated property manager that coordinates a very advanced online reporting system but with the volume of business that we do we we could have of course been subject to human error and I will deal with this accordingly if so. It should also be noted that we are always limited to the landlords instruction/ permission.
Regarding the deposit claim you were only charged for the works needed to return the property to the condition that it was in when you moved in. I am happy to go through this with you looking at each item individually if there are any costs that you feel are not justified, you have every right to dispute this through the deposit protection service who will adjudicate the process.
As a long term tenant, I hugely regret your dissatisfaction and would welcome the opportunity to try and rectify this as best we can. The length of time that you remained in the property lead me to believe that you had a successful tenancy with us but that was clearly not the case. Please call me on 01202 554470 to discuss this or arrange a time to come and see me so that we can try and improve this situation.
★★★★★ 5/5
GoogleThank you so much to MRKT team for helping us moved especially to lauren who is so helpful, patience and kind in answering our inquires questions clarifications and also updating us regarding the the property. Smooth and easy transaction also. Highly recommended 😊😊 …
Grail · 14 November 2023
Agent replied · 11 June 2024
Thank you for your kind feedback Grail, we will pass on your thanks to Lauren. We hope you are happy in your brand new home! Best wishes. Matt
★★★★★ 1/5
GoogleDespite an offer on a property, then phone calls and email, not one courtesy call or email to tell me what is happening. I wouldn’t use these cowboys to manage my property, or recommend them to anyone who is looking at renting a property. Absolutely disgusting treatment. Don’t even deserve one star, but can’t post on zero stars!
Peter · 16 October 2024
★★★★★ 4/5
GoogleI am an international student and I experienced dealing with Christopher Shaw Residential in October 2020 when I was searching for renting an apartment. I am truly thankful to Christopher Shaw staff for being helpful in the letting process. They made it easier for me and were friendly throughout the process. I am especially thankful to Amanda and Lauren for their help and friendliness. Best regards.
H · 12 June 2021
Agent replied · 11 June 2024
Thank you for your very kind words, we will make sure Lauren and Amanda get your feedback. Best wishes. Matt
★★★★★ 1/5
GoogleHave been waiting for apartment repairs for nearly 4 months. Multiple calls, emails and false promises to contact the landlord/get repairs with James with no resolution.
Upstairs neighbors have flooded my flat, leading to mould over all the walls, contractor has broken the boards in the kitchen.
Agents are doing nothing about it. No acknowledgement of the issues at all.
I cannot recommend this agency at all. They're only responsive when everything is going well and money doesn't need to be spent.
If you would like to get literally laughed at by James on the phone - getting told he's too busy when calling to follow up on you issues, go ahead and use this company.
Deimantas · 12 June 2023
★★★★★ 4/5
GoogleLauren kept me updated on every step of the move
James · 17 August 2024
★★★★★ 5/5
GoogleWe recently bought a buy to let 2 bed apartment with the help of Lauren at Christopher Shaw. She was fantastic to work with, really helpful, thorough, and efficient throughout the entire process, always responding quickly to both our solicitor and our queries.
We also used their services to secure a tenant. Lauren understood the kind of tenant that we were looking for and found us a very good one.
We absolutely recommend her and her company
SB
Su · 12 June 2023
★★★★★ 5/5
GoogleJust moved into a property over in BH1 1DW and I have to say, my overall experience with the company and the speedy move in, was phenomenal. I was always greeted and treated with respect and a smile. I felt so at ease with them by my side and after moving in yesterday, I feel more at home than I could possibly feel.
Major thank you to the team.
Kalila · 13 June 2018
Agent replied · 11 June 2024
That is really kind of you to take the time to review us, it is very much appreciated and I sincerely hope that you enjoy your tenancy.,
As you know we are really close to your new place so no doubt we will see and speak to you soon. Please pop in for coffee any time your passing.
Thank you again.
Chris and the team
★★★★★ 5/5
GoogleMRKT let our apartment to wonderful tenants. The marketing process was excellent and included a professional video. Lauren and Matt are a pleasure to work with and the process was smooth from start to finish. Thank you.
Eric · 12 December 2023
Agent replied · 11 June 2024
Thank you so much Eric, it was a pleasure working with you for the first time and we hope we can act for you again in the future. Have a Merry Christmas and a Happy New Year. from Matt and the team
★★★★★ 5/5
GoogleI have been searching for a house to rent for nearly two months. Lauren helped me to find a house that suits my needs. The entire team of Christopher shaw is very friendly and I have to say , I am grateful to you guys. Cheers. Keep up the good work !PositiveResponsiveness, Quality, Value
Sidharrth · 12 June 2022
Agent replied · 11 June 2024
Thank you Sid, it's been great getting to know you and we hope you're happy in your new home! best wishes. Matt
★★★★★ 5/5
GoogleI have used Mr Shaw and his team for tenant finding, selling, buying and management for many years now and will continue to do so. They are approachable and efficient. Mr Shaw himself is very hands on and approachable at all hours if required to be. Good new look team in place now.
Gerald · 13 June 2017
★★★★★ 5/5
GoogleOur washing machine stopped working just before Christmas and within a day it was repaired!
We have also just had a new dishwasher installed and the whole process from start to finish was quick, easy and very professional. Thank you to all involved!
Me · 13 February 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
