Every review we hold for the Bournemouth office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleLauren and Matt have been very helpful and available during the whole process of starting my tenancy. Despite the difficulties to obtain a reference from my previous letting agent, they managed to find a solution so we could move forward with the referencing.
Nicolas · 12 June 2023
Agent replied · 11 June 2024
Hello Nicolas, Thank you for the kind words it was certainly more challenging than it needed to be, thankfully we got there and I'm happy we managed to get you moved in before the weekend! I hope you settle in nicely and if you need anything of course just get in contact with Lauren or myself. Take care. Matt
★★★★★ 1/5
Googlenever answer emails, never answer the phone, totally useless
Carolyn · 1 December 2024
Agent replied · 8 December 2024
Hi Carolyn
Thank you for bringing this matter to our attention. We are a small team and work extremely hard to ensure enquiries are answered. Please drop us an email hello@mrktexperts.co.uk, and we'll look out for it.
Best wishes
★★★★★ 5/5
GoogleWhat a delightful and completely efficient team! They have just sold our flat for us and were super helpful. They found the purchaser very quickly and then managed the process through to exchange. A great big thank you to Michael and the team.
Susan · 13 June 2017
★★★★★ 5/5
GoogleGreat customer service, prompt response to issues, and friendly staff. They got us a great house. Thank you.
Michael · 12 April 2024
Agent replied · 11 June 2024
Thank you Michael, we hope you are very happy in your new home. All the best and get in touch again if you need anything else. Best wishes. Matt
★★★★★ 5/5
GoogleWe have been landlords in Bournemouth for 14 years, we have just 2 houses which we purchased after our son, who was at Bournemouth University, and his friends experienced pretty awful student accommodation. We have tried to maintain a fairly high standard in our houses over the years and respond as quickly as possible to any problems.
We have been with Christopher Shaw for 6+ years now and have found them so much better than other agents we have used in the past. The student tenants we have had also seem to have had no complaints about Christopher Shaw.
Unfortunately as landlords we have seen good and not so good tenants. Of those who are not so good most do not take responsibility for issues or damage they have caused. Much of this may be due to inexperience. For example not realising that a fridge needs to remain closed as much as possible, needs to have food in it and food needs to be cold when put in the fridge. Then they complain their food is going off and that the fridge is at fault. Or complaining about damp and mould when they do not ventilate the room, dry their hair and clothes in the room and are unaware that each person breathes out a considerable amount of moisture each night whilst sleeping. That moisture, water vapour, will then condense on the coldest surface which could be the furniture or walls, when the heating is inadequately used, or on the windows. Mould will then grow in these damp areas. Many tenants think they have done a wonderful cleaning job at the end of the tenancy but often it has been left to the last person remaining in the house who then leaves it to the last minute, is often resentful of being left to do it and does a poor job. The other tenants, all the tenants, then complain when they are charged for cleaning. We have been left out of pocket many times in returning the property to a good standard for the next tenants. Conversely we have had several who tenanted our properties in year 2 at University then returned for their final year after being away in placement or tenanted in year 2 and stayed on for year 3. We have had some great tenants who have done their best to look after the property and treated it with respect as their home. We thank those tenants and hope we will be fortunate to have others like them in the future. We would also like to take this opportunity to thank the staff at Christopher Shaw, Chris, Amanda, Matt, James and Lloyd in particular, thank you.
Jane · 12 June 2020
★★★★★ 1/5
GoogleStudents stay away, they will waste your time and try and squeeze every penny from you. I feel they try and violate students and will always be in favour of the landlord just because they can. Still waiting on a deposit that was meant to be returned 3 months ago!
Ryan · 13 June 2018
Agent replied · 11 June 2024
Ryan, I feel your comments are completely unjustified and carry no substance. It may appear that we are 'in favour of' the landlord but the truth of the matter is we facilitate the landlords wishes as they are our client and not yourselves, we have to act on there instruction. We do our very best to get a mutual satisfaction and it is not always possible despite our best efforts. I am sorry that you feel that we try and 'squeeze every penny from' students Again I am not sure what you are refering to here as you are not charged anything that you are not aware of before taking the tenancy on a property. To accept a rent, deposit, fees, costs etc before reserving a property and then complain about once you have vacated is completely unfair.
If you wish to discuss this you are welcome to call me in the office on 01202 554470 I would like to hear more about the reason for your poor review.
★★★★★ 5/5
GoogleMike and James have been incredibly helpful and communicative in relation to our purchase, letting and subsequent sale of a flat in Bournemouth. Their level of expertise gave me great confidence in the company and they were both very easy to work with. Genuinely nice people. Thank you.
David · 13 June 2019
Agent replied · 11 June 2024
Thanks David that is very kind of you. James is on Holiday but I know I speak for both of us when I say it has been a pleasure dealing with you. I hope you and the family are really happy in your new home. Mike
★★★★★ 5/5
GoogleFrom the moment I was introduced to the Lettings department at Christopher Shaw I have received a first class service from all of the staff there. They have managed to fill my student property quickly and efficiently, managing viewings and maintaining excellent communication with myself throughout the whole process. They are responsive, efficient and on the ball, which is precisely what you need in the business. I will certainly continue to work with them in the future and would not hesitate to recommend them to anyone else.
Amanda · 13 June 2018
★★★★★ 5/5
GoogleI've been with Christopher Shaw for nearly three years now and as a newcomer to this area with two children to consider, they have always treated my needs and requests for places to rent with honesty, respect and diligence at all times. I've rented all my life, and I can honestly say that the team at Christopher Shaw are in a league of their own. Given that moving house is supposed to be one of the most stressful events you can go through, their helpful and motivating attitude really helps things! There's none of that horrid 'us and them' feeling you get with other letting agents. Matt in particular has always bent over backwards to ensure my little family and I are looked after and in suitable homes. They are courteous, efficient, friendly and flexible to your needs, I would not go to anyone else now, they're the best! Thanks, guys!
Chech · 13 June 2016
★★★★★ 5/5
GoogleJust purchased my flat through Christopher Shaw Estate Agents. Due to contractual complications the whole process took nearly 6 months. Throughout this period I have received an excellent professional service from the company. Their negotiator Lloyd dealt with my purchase from start to finish and his enthusiasm and excellent communication skills certainly kept the sale alive through what has been at times a rather frustrating process. So many thanks to him. Would use their services again in future.
Nick · 13 June 2018
★★★★★ 5/5
GoogleHaving been recommended to these agents by a friend, I can say that my 1st experience as a landlord could not have gone any smoother.
They found a suitable, reliable tenant for my property within a week of advertising and I have just been able to sit back and relax throughout the entire trouble free 6 month period.
Would certainly recommend to anyone looking to let out their property.
Quick to respond to any queries you may have at the drop of a hat.
David · 14 June 2014
★★★★★ 1/5
GoogleAwful, do not use! We tried to view a property through Christopher Shaw and were immediately deterred by the agent who put up many barriers. Despite attempting to make an appointment on several occasions, we were continually told to email our details and someone would come back to us to make.....no one ever did! The property status then quickly changed to under offer.......what a surprise!!!!!NegativeProfessionalism
Andrew · 25 August 2021
★★★★★ 5/5
GoogleAmazing service and always happy to help. Really nice helpful staff and happy to go the extra mile.
I rented my flat out through Christopher Shaw and sold my flat through Christopher Shaw. Every department was very very helpful.
Robert · 13 June 2017
Agent replied · 11 June 2024
Thanks Rob, Appreciatte that massively. Similarly it was a pleasure to work hard for nice people like yourself and your wife. All the very best.
★★★★★ 5/5
GoogleI recently rented a property through Christopher Shaw Residential. I found the whole experience a pleasure and I was very well informed throughout the process. Very professional and friendly service I couldn’t recommend them enough.
Nathan · 13 June 2019
Agent replied · 11 June 2024
Thank you Nathan, the feedback is much appreciated! we hope all is well your end and you are happy in your new home.
★★★★★ 5/5
GoogleThank you for your all assistance James & Matt.
Excellent job
L&P · 12 June 2023
Agent replied · 11 June 2024
Thank you very much, congratulations on your new investment purchase, we hope to find you a tenant the next time the property becomes available. If you need anything else please call myself or James anytime.
Matt
★★★★★ 5/5
GoogleWould recommend Chris Shaw as I received excellent customer service from polite and efficient staff who helped me with lettings.
Karen · 13 June 2017
★★★★★ 1/5
GoogleNever in contact. Expensive to be with. Rubbish. Wouldn't recommend to other students as they describe student ambitions of a house to be "too high". Therefore a working fridge is too much to ask for!
Rachel · 13 June 2017
Agent replied · 11 June 2024
Hi Rachel
I am sorry to hear that you are so disappointed. I have spoken to all of the staff involved and I don't necessarily think that this is entirely fair. From what i can see on our maintenance reporting software i can see the following
Reported Mon 05 Sep 16, 11:44 by Tenant
Passed to contractor and tenant advised
Tue, 06 September 2016 at 11:57
We were advised by the appliance engineer that they were unable to find any sort of fault with the appliance. We have not billed you for a failed call out and have no intention of as we understand that you wouldn't have reported this for no reason, however other then sending out a professional to repair the appliance we are limited as to what we can do.
Can I ask that you call us in the office in order to discuss exactly what fault is continuing to cause an issue and we will ask the engineer to return. Am i right in saying that you have 2 fridges in the property.?
In the mean time may I ask that you consider removing this post as we pride ourselves on working hard to ensure our tenants enjoy living at their properties. I am the first to hold my hands up and apologise if I have made a mistake, however I dont believe that this is the case on this occasion and I do not feel the review is justified. These reviews not only personally sadden everyone involved, but they also potentially effect the livelihood of me and my staff.
★★★★★ 5/5
GoogleMoved in renting with a friend, everything was easy and felt as if in really good hands with this company, nothing was too much trouble. Would recommend using Christopher Shaw :)
Charlotte · 13 June 2019
Agent replied · 11 June 2024
Thank you Charlotte, that a great property you have there! we hope you are very happy in your new home and settle in perfectly. If you need anything else from us just call. Best wishes - Matt
★★★★★ 5/5
GoogleThe best estate agents I have ever dealt with!
The team helped me through a very difficult sale and we're always on hand to help. They went out of their way to provide an exceptional service and I cannot thank them enough. Immensely friendly staff who are very supportive, I highly recommend them and will use them again if I come to sell.
Cat · 13 June 2017
★★★★★ 5/5
GoogleExcellent service from friendly and professional agents. Nothing was too much trouble and they were very efficient at every stage of the process.
Check in to the property was stress and hassle free and they genuinely alleviated a lot of the hassle of what would have otherwise been a very stressful relocation to the South Coast!!
Many thanks to a great team!!
Kevin · 13 June 2017
★★★★★ 5/5
GoogleWe have used Christopher Shaw for a number of years now and get the same fantastic service time after time. Recently we had a failed tenancy due to an unsatisfactory reference. This was dealt with in a very professional manner and subsequently they have found us a new tenant. Thanks again to all the team for their continued hard work.
Chris · 13 June 2017
★★★★★ 5/5
GoogleFirst class service. Staff are polite, very friendly and highly professional. They are clearly determined to offer a quality service which is what I have received so far. My overall experience with this company is great and I'm sure that will continue throughout our tenancy. Couldn't recommend them enough, by far the best estate agents I've used.
Jordan · 13 June 2018
★★★★★ 5/5
GoogleAfter my property being for sale for 3 months with other agents, I had nothing on the table. Within 48 hours of instructing Christopher Shaw Residential, they had found the perfect buyer!! Michael and Matt where outstanding, so knowledgable and professional. Thank you so much, I will definitely use these agents again in the future.
Aimee · 13 June 2017
★★★★★ 1/5
GoogleNot customer value giving. Even I am paying rent as they demand but they acting like they give me the house for free. I am staying in 88 hankinson There staff talking with the customer very rude sometimes. Not a good agent in my opinion.
Sakeer · 12 June 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
