Trusted Agent profile · Bournemouth
★★★★★
155 reviews across 1 platform
4 Yelverton Road, Bournemouth, BH1 1DF
MRKT Property Experts's office in Bournemouth, at 4 Yelverton Road, is rated 4.0 out of 5 across 155 reviews on 1 platform, including 155 Google reviews rated 4.0.
Every review we hold for the Bournemouth office, from every platform, shown as written. First names only.
5/5
GoogleAs a professional landlord. I have used MRKT since inception and the same people under their previous name. I use them for tenant find and other compliance requirements. Wholly professional and thorough. Never had a bad tenant from them …
Thanks for this lovely review Gerry! Here's to many more years working together!
5/5
GoogleHaving being recommended by a friend to use Christopher Shaw, I was not disappointed. I had a lovely young lady who helped me find a flat that PERFECTLY suited me. Great location, great flat, great service! Would personally like to thank Lauren for all her hard work and effort she put into finding me the perfect flat. I have recommended Lauren and the team at Christopher Shaw to my friends and family so hopefully, should anyone find themselves needing somewhere to rent, that they fall into Lauren's hands. Thank you again!PositiveProfessionalism
5/5
GoogleAn absolute delight, both professional and friendly approach. No problem too big . Will definitely be using them in future. Bill Irving Bournemouth
Hi Bill Thank you so much for the feedback! Greatly appreciarted! MRKT Property Experts
5/5
GoogleAs a first time renter, MRKT have been outstanding! Lauren had kept me updated as much as she could and have gone above and beyond for me. The rest of the team have also been brilliant. Thank you to you all.
Thank you so much! We were so pleased when you collected your keys after such a wait. We wish you all the happliness in your new home!
1/5
GoogleThey sold the property whilst we were in the process of setting up a one-year tenancy agreement. They did not tell us they were looking at selling the property, and did not tell the new landlord and new lettings agency about us, so the property went back up on the market with an increased price. Awful service. Stay away from them, especially if you are a student or a young professional as they will not care about you.
Dear Sophie While we understand your upset about what happened with your tenancy in 2021 we would like to clarify a few points. When the sale was agreed on the property in question, the buyer (a landlord), was fully aware of the fact that we had signed a group up (your group) for the forthcoming academic year. The sale to the new landlord under normal circumstances would have not had any bearing on your tenancy. However upon completion and at the point the buyer took ownership of the property they decided rather than honouring the agreement between you and the previous owner (which had yet to begin meaning that there was no formal contract in place), they wanted a higher rent and were prepared to remarket the property with another agent in order to achieve that. At the time we were as dismayed as you were, and communicated as such, however we were powerless to do anything as matters were quickly passed to another agent who remarketed the property before we had a chance to resolve matters with you. The whole incident was very unfortunate, however you seemed to indicate in your review that we are responsible for the decisions made by other people. We acted within our remit, following the instructions given to us by the client and your comments that we "don't care" couldn't be further from the truth as we fought as hard as we could for you given the circumstances of the situation and lost out considerably as well. To be clear, what happened with this incident is not the way that we handle business and it is very unfortunate that you have chosen to publicly brand us with a one-star review when we have no control over the decisions of other people. As a small business, negative reviews really hurt us. We really felt for your group and were put in a really difficult position by the buyer. who later became your landlord. I would hope that after considering the points I have made you would be kind enough to remove it.
1/5
GoogleAppalling communication and support. Been without heating for the last 2 months, still haven't been able to establish who are bills are with. Flat was in an awful condition when we moved in with a sketchy, incomplete inventory that would have no doubt left us with deductions in our deposit. Countless issues. Will never use again.
Im sorry and extremely disappointed that you feel this way. we pride ourselves on communication. Looking over our notes, Amanda our dedicated property manager has been in regular conversation with you and I personally feel that you have had considerable communication and support from the trail of messages recorded on our property management portal, perhaps we can review this together. Regarding your utility supplier, Amanda advised you of this during your conversation and it is actually down to you to chose a supplier so any supplier you choose can tell you who the current is and change them over. I have looked at the inventory and cant see what you mean by 'sketchy and incomplete' if im honest, we outsource our reports to one of the largest local inventory companies and I cant see what you refer to. If there was anything wrong with the flat then it has been detailed on there. Please let amanda know of any issues that need sorting and she will do this promptly and without fail. All of that said, what i feel is quite frankly irrelevant. I set out to make your tenancy hassle free and enjoyable, and if this has not been that case then I feel that I have failed on this occasion and am truly sorry. I want to do whatevers needed to turn this around for you. With that in mind could i suggest you contact me directly to arrange a meeting to see me and go through the sequence of events so that I can better understand. Kind Regards Christopher
5/5
GoogleIn August last year, I had been accepted for a placement in Bournemouth and with the placement beginning in September, was in a rush to secure a place to stay. I got into contact with a few landlords and agencies but Christopher Shaw was the one that stood out the most. Being a student who moved away a very long distance from home for the first time, Christopher Shaw made it very easy and stress free for me. Whether it was through the initial process or any issues I had in regards to my room, I felt confident with Christopher Shaw helping me out. They made the process swift and pain free, answering any questions I had, something that I felt was important for a student looking to move away a long way from home for the first time. I dealt mainly with Matt & on a few occasions Lloyd and I have to say their professionalism was what made me commit to renting a room in a house share with Christopher Shaw. Upon moving in, there were a few issues I noted in regards to the room such as a broken socket and the wardrobe being somewhat flimsy. Both of these issues were addressed within 2-3 days of me getting into contact with them without a problem. Looking at earlier reviews from students, I saw that some had bad experiences but from my own personal experience this was the complete opposite. I can say that I would definitely recommend any student Christopher Shaw if you are looking for a room to stay in! Finally I just want to give an honorable mention to Matt, who was pretty much my main point of contact, for being extremely helpful during my stay.
5/5
GoogleJames Tiller and his team having been managing a property for a number of years now and have made the entire letting process totally stress free.Excellent communication, great tenant /landlord liaison /maintenance tasks promptly dealt with and very proactive with legal matters that landlords need to aware of. I will certainly be using them for property management and highly recommend the services that they offer. Great value for money.PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleUnfair deduction of deposit…. Charged more for cleaning even though we cleaned and returned back to them …
Hi Vijay, Thank you for your feedback. Please note that when it comes to deposit … More
5/5
GoogleThis was our first buy-to-let project and we don’t live in Bournemouth area, so there were many variables we weren't sure about. Christopher Shaw were very helpful not only in terms of helping us find a suitable property, the one we ended up buying wasn’t one we’d chosen ourselves, but recommended by them, but also in getting the deal done. Through their contacts, they helped us get a good deal. As a renovated building, there were many complications despite a short chain, but Christopher Shaw were very helpful, very patient and very persistent to help get the deal over the line. They also helped us find a tenant, and offered to go above and beyond when it came to getting the tenant in and settled. By far our best experience with any estate agent, so we wouldn’t hesitate to recommend. There is a such a good thing as a good estate agent after all. Nice people.
5/5
GoogleI have dealt with a lot of student estate agents since my son joined Bournemouth Uni a few years ago. Matt Dilkes from Christopher Shaw has undoubtedly been the best experience for myself, my son Scott and his 3 house mates. Matt was on the ball, well informed about property in the area, gave us many options and pointed out realistically the positives and negatives of all of them objectively. We eventually chose a pretty new property with all bills included and very close to local shops and the Uni. Matt gave us lots of background on the landlord and this gave us great comfort that any issues would be dealt with positively by both Christopher Shaw or the landlord himself. It was clear this landlord specialises in student accommodation and has a good relationship with Matt and the agency. Matt also led us through the admin process extremely well....nagging when he needed to! The boys moved in 3 weeks ago, the place was immaculate (very rare in my experience) and they are happy, safe, warm and delighted. Thanks Matt, would come back again and recommend you to anyone! Regards Shirley Cove
5/5
GoogleEasy process, great communication, issue solved.
Thanks David! Really pleased your matter was resolved and that Tim was able to help. Best regards James
1/5
GoogleVery bad experience with property viewing.Was sheduled an appointment i reached there and was informed at the last minute that they have some issue. Also even when i explained regarding my interest in the property there was no valid response. Would never recommend. 👎👎👎
Thank you for your feedback. We’re sorry to hear about your experience with your viewing. Unfortunately, there was a last-minute access issue due to a access code change, which impacted both your viewing and others that day. Lauren did her best to notify you as soon as possible and reschedule to minimize any inconvenience. I understand your disappointment, especially as you were keen on the property. However, as the property had later been agreed upon with another applicant who viewed it on previous days, so we couldn’t proceed further. We aim to keep our clients informed promptly and work hard to accommodate everyone’s schedules. If there’s anything further we can assist you with or if you’d like to view other properties, please feel free to reach out.
5/5
GoogleI highly recommend Christopher Shaw if you are looking for professional and honest letting agency. Their representative, Matt, listened to what type of property I was looking for when I called right before closing time. The first thing the next morning he was taking me to see three properties that fell well within the standards of what I was looking for, in the price range I was interested in and in the area I wanted to relocate to. As a mature, international student with a family- there was no discrimination unlike what I experienced with at a different agency when I initially moved to the UK. In the event that I decide to buy a home, they will be my first choice.
5/5
GoogleReally helpful estate agents and kept us up to date all throughout the process of renting. They always pick up the phone and reply to emails very quickly. Lauren has been very patient with us and understanding.
Hello Andreea, we are delighted to find you a home in a very difficult fast moving market for tenants currenlty. We hope you enjoy your new home. Best wishes. Matt
5/5
GoogleI had a great experience working with James tiller at MRKT. From the initial inquiry to the completion of my home purchase, they were professional, responsive, and always kept me informed.
Hi Ali Many thanks for your comments - we really appreciate them and are so pleased that you happy with our service. … More
4/5
GoogleI've recently moved in in one of the properties through Christopher Shaw, I'd like to thank Lloyd and his colleagues for a nice welcoming and for dealing with issues in a decent and professional manner. Keep up the good work.
Thank you for your lovely review, we hope you enjoy your new home. ~ Matt
5/5
GoogleWe rented a flat off of Lloyd in February 19 and found him to be very helpful, fast and efficient. It was a nice touch being gifted moving in goodies. I would highly recommend Christopher Shaw and specifically Lloyd.
Thank you Michael for your review, we hope you are still happy in your flat. I will certainly pass your praises onto Lloyd and know this will motivate him! best wishes - Matt
1/5
GoogleEnquired concerning a property and our expected move date, to which we were told we were wasting their time as we were not available to move in immediately.
Hi Joe I am sorry to hear this, please reach out to us at hello@mrktexperts.co.uk with some more details and we will come back to you.
5/5
GoogleThe best agency in Bournemouth,we received a fantastic service from all the team at Christopher Shaw .Great , friendly and nice people as Olivia , Lloyd and Especially Matt many thanks you have been always outstanding.Highly recommended
Thank you for your kind words Anila, we are so delighted to help you find your third property with us and we hope you enjoy your new home. Thank you for your loyalty and as always being superb tenants for our clients. Best wishes - Matt
1/5
GoogleHi To All residents or students and visiting must aware from this agency Christopher show how they deal with Clint without respectively when they leave them as much as they could to deaseption yours.I might when they meeting you as first time with smile to showing frindley faces I have been dealing with them for many years unfortunately get rid of you depolmatic way they denied all the period spent with them such shame for the egncy to do so. Also no one deal with they professional represent james Tiller his untrustful person deeply resis person they only provide you the owful accommodation if you are international or forgin shame for the company employee really unjustified however we are in 2020. Thank you very much for your concern. Bye Used to be resident for many years.
Hello We are not sure who this review is from, but believe that you may be a former tenant who has recently moved from one of our properties. As an agency we are employed to follow the instructions of our clients (the landlord), and unfortunately this means that sometimes tenants must move out of properties that they have been settled in. No landlord serves notice maliciously and in most cases they do so as they need their properties back either to move back into or sell. We have been through this process on many occasions and always follow the procedures correctly. Where possible we will always try to assist tenants in finding alternative accommodation if they have been served notice. We are sorry that you did not take us up on that offer.
5/5
GoogleOver the past few weeks, I have been helping someone find new housing and I am so thankful to have met Lauren Sweatland from Christopher Shaw Residential. She has been an absolute delight to work alongside this past month. Her communication skills are incredible, her emails are prompt and extremely dense with all the information we could have possibly needed. She has been amazing at keeping us informed about any changes, communication from the landlady, the whole process to solidify the booking of the flat. I would highly recommend her as an estate agent to anyone! This whole process has never felt like a weight on our shoulders due to her skills and charisma. Thank you, Lauren!
Hello Kyana, Thank you for taking the time to review your experience with Lauren! she is a hard working and much liked member of our team and we will pass on those kinds words and feedback. Good luck with your move! ~ Matt
5/5
GoogleThe team at Christopher Shaw area always available and on hand to answer any questions or resolve any issues that I or the tenants have. Matt and Alison make you somehow feel that you are their only client and the owner Christopher Shaw is also at the end of the phone which is reassuring. I highly recommend this company and feel that my property is in good hands.
5/5
GoogleMike and I have build a good working relationship with helping me sell a couple of properties. Having experience with a number of estate agents in Bournemouth,they are not all equal. What makes Mike stands out for me is that he has the ability to listen and understand your situation and put a plan forward to reach that goal. Every time a viewing takes place he will always give you feedback, sometimes good or bad but whatever news it is he will always keep you informed of the situation. He will not give you 100% effort but actually 120% and go an extra mile to work with you. Will I use Christopher Shaw again? Yes I would simply because they are happy to listen, understanding, always approachable and happy to help when you have any queries.
Thank you Tony. I am really pleased that you have been happy with the service so far. I say so far because hopefully there is more to come for us working in partnership. I am enjoying working for you, so here's to many more to come.
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MRKT Property Experts's Bournemouth office has 155 reviews across 1 platform: 155 on Google.
MRKT Property Experts Bournemouth is rated 4.0 out of 5 across all 155 reviews, and 4.0 out of 5 on Google from 155 reviews.
MRKT Property Experts Bournemouth, 4 Yelverton Road, Bournemouth, BH1 1DF.
