Trusted Agent profile
★★★★★
221 reviews across 2 platforms
719 Christchurch Road, Boscombe BH7 6AQ
Palmer Snell's Boscombe office at 719 Christchurch Road is rated 3.7 out of 5 across 221 reviews on two platforms, including 122 Google reviews rated 4.3. The 99 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Boscombe office, from every platform, shown as written. First names only.
5/5
GoogleA big thank you to Lee & Kayleigh for your professionalism in ensuring a nice smooth letting of my property. I can't thank you enough for your help with everything and look forward to speaking soon... Nath:)PositiveProfessionalism
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat estate agents really helpful when looking for a flat, thank you Emily for helping us so much. We ended up not going forward with our application for the flat and she was really helpful and understanding.
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleOne of the best estate agents I’ve ever used and Daryl was fantastic
Thank you for your excellent 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleIt wasn´t a straight forward rental but everything went very smoothly as Kayleigh and Megan were very energetic, easy to contact and extremelly efficient. Very impressed.
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotPalmer Snell in Taunton is an…
Palmer Snell in Taunton is an absolutely dreadful letting agent. When they are organising the contract ok, however when it comes to issues with the property such as heating not working leaks, water ingress, cooker not working and dangerous and many other issues, things DONT get dealt with.Weeks without heating or hot water, nothing done repairs promised and don't happen.Absolutely useless Letting agent
5/5
TrustpilotI recently rented a flat with Palmer…
I recently rented a flat with Palmer Snell in Bournemouth. Normally finding the right place and moving can be challenging. However, this was not the case with Palmer Snell. Kayleigh was fantastic from the start arranging the viewing considering my availability and making sure my move went smoothly. I would highly recommend this agency. Thank you:)
5/5
GoogleBest agency in Bournemouth, Lisa and Zach were really friendly and helpful. We can just reccomend the agency. We been to a few agency but only in Palmer Snell helped us to find a home with a baby. Thank you.
Hi Király Thank you very much for this 5* review and recommendation! Great to hear that Lisa and Zach provided such good service and helped you find your family home! Kind regards, Jake
1/5
TrustpilotDO NOT USE
We placed a house to be sold with Parker Snell Bournemouth. After the initial flurry to sign us it was noticed that they had not advertised our house to the market and we were told that this was due to illness. A buyer did come forward, however Parmer Snell were not proactive in any way and the sale fell through.
5/5
GoogleAlex was a pleasure to work with .. along with the rest of the team!!!
1/5
TrustpilotThis Estate agent will lose you 50k at least…
Another Estate agent that will lose you 50k to 100k by selling undervalued properties! It appears that most Estate Agents in Weymouth are probably the worst in the country, they clearly do not understand the local market in particular Chickerell. They don’t do their homework and will lose your hard earned monies by giving your houses away!
4/5
GoogleI couldn't be more happy with all the help. We have settled into our new home and have had no problems. Thank you to Emily for being very lovely understanding and helpful. Will definitely be recommending
Thank you for your lovely comments. I have passed your feedback to Emily and everyone else involved at the Palmer Snell branch. Lovely to hear you have now settled into your new home. Many thanks, Lucy.
5/5
TrustpilotA good team giving excellent service
Carole and her team successfully sold a house for us recently. They were supportive and efficient at all times during the process. Communications were good. Excellent outcome in difficult times. Would whole heartedly recommend.Peter and Maria Openshaw
5/5
GoogleVery good service and trusted The staff member I dealt with was incredibly helpful and polite. Made the whole process so easy. I would recommend Palmer Snell estate a trusted Estate Special thank to Emily
Thank you for your 5* review and wonderful recommendation! I will of course make sure your review is made known to our local team. Kind regards, Scott
5/5
GoogleLettings in Boscombe have gone above and beyond in our renting journey. Lisa and Zach helped me so much 5 years ago and now Kayleigh and Megan have been so polite, friendly and understanding in helping find our new home. Highly recommend Palmer Snells.
Leela many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotPalmer snell- wells Somerset
Palmer snell- wells Somerset.
1/5
TrustpilotAbsolutely disgusting service
Absolutely disgusting service. After being told on Thursday 28/3/24 I was accepted for a rental property at close of working day. It was a bank holiday weekend so couldn’t contact with the information they needed. After trying constantly phoning from Spain to repeatedly get answer machine no call back or acknowledgment from them in any way. After finally being able to speak to the person dealing with it to be told that they are sorry owners have decided to go with someone else. A bank holiday is out of anyone’s control. I feel this is disgusting on palmer snells behalf .. could never recommend them.
5/5
GoogleEmily has been so helpful throughout this whole process!! Palmer Snell and herself have made things so smooth and seamless, I could not be more grateful and satisfied with the experience they provide!!
Thank you for your brilliant 5* review and comments about our local team. Best wishes, Scott
1/5
TrustpilotI just booked a property visit
I just booked a property visit. Meeting at 16.45, I don't have a car so I took the bus from work, got out 1 hr earlier, bus late 10 min, I told the miss that would lead the visit that I would be late, just to be called a liar on the phone after 5 minutes, crying herself that she waited in the rain and closed the call. I didn't even bother to get down from the bus. Nice preview of the company customer treatment.
5/5
TrustpilotProfessional service from start to…
Professional service from start to finish. Highly recommended Sarah has loads of market knowledge and is so helpful. The office deal with every call promptly and this removes a lot of the stress buying and selling properties.
1/5
TrustpilotI've received in excess of 20 calls…
This goes back to an initial enquiry I filled in 2024!
1/5
TrustpilotIf you’re renting, don’t use Palmer Snell
Would I choose to rent through this company again? Absolutely not. They rented me a house with some of the owners belongings still inside, not advertised, and then expected me to look after and store them. I have had an issue for over a year with continued new ‘property managers’, each one not dealing with the issue and saying the issue was never passed over whilst continuing to raise the rent. As soon as a property comes up in the area I will be quickly jumping ship.
5/5
GooglePalmer Snell has been very efficient and helpful. They managed to advertise and get a tenant for my flat the next day. Lee Gilmore has been very helpful and professional. Thanks
Thank you for your superb 5* review of the great service you received, it is a pleasure to read and I will pass on your kind words to all involved. Best wishes, Lucy.
1/5
TrustpilotAWFUL SERVICE THROUGHOUT
CHRISTCHURCH BRANCH - AWFUL SERVICE, I WOULD AVOID AT ALL COSTS - I asked for my home to be valued. Firstly, I was given the wrong time via e-mail. However, I waited in for the appointment, and waited.... 40 mins later called the office and waited a further 20 minutes for a call back and explanation. I was then called by the Assistant Branch Manager (Amanda) who came across as very arrogant quoting office procedure and saying she'd called (which she hadn't). She didn't even apologise saying 'people often aren't in' Ah so you just don't turn up then? I won't be using the services of this amateur organisation.
5/5
GoogleKayleigh at Palmer Snell managed to assist my family getting a house. We had a unique situation and she succeeded in helping us on time according to our needs.
Many thanks for your fantastic 5* review Emax. I will of course pass on your kind hearted words to our Boscombe branch. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Palmer Snell's Boscombe office has 221 reviews across two platforms: 122 on Google, 99 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Palmer Snell Boscombe is rated 3.7 out of 5 across all 221 reviews, and 4.3 out of 5 on Google from 122 reviews, checked 9 October 2026.
Palmer Snell Boscombe, 719 Christchurch Road, Boscombe BH7 6AQ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.