Palmer Snell Boscombe reviews

★★★★★ 3/5

Google

We had a great experience with Palmer Snell from the beginning of our tenancy, the welcome box was amazing! Staff were professional but it's usually hard when things don't go the way we would expect as tenants, even though we were told the property was for long term let; it was actually being sold in a few months time and I'm sure Palmer Snell knew this right from the beginning but they were not honest to tell us this and just few months into the tenancy we learned the property was being sold and this was from someone who didn'teven work for Palmer snell. We were only officially informed a day to the first viewing by prospective buyers, really sad! We went through the hell of moving again, with all the cost and stress we had never anticipated, however, Alison tried her best to make the experience pleasant. She was not only professional but empathetic and caring. Such a amazing soul Alison is! 😊

Nada · 15 February 2026

★★★★★ 5/5

Google

Alison is a fantastic estate agent. She is responsive, proactive, and always one step ahead throughout the entire process. Her communication is clear and timely, and she consistently goes above and beyond to ensure everything runs smoothly. I would highly recommend Alison to anyone looking for a reliable and professional estate agent.

Duncan · 8 April 2026

★★★★★ 5/5

Google

Alison was so professoonal & her customer service was exceptional. We endured a little hiccup but Alison went out of her way to ease our anxieties which was so gratefully appreciated & an excellent reflection on Palmer Snell in Boscombe Alison goes above her call of duty to assist in selling houses & she is so polite to her customers.

Julie · 27 November 2025

★★★★★ 1/5

Google

Having bought my flat from Palmer Snell and having a good experience, I returned over the summer to sell my flat, finding the service this time round shockingly poor. I have since sold via Hearnes in Bournemouth who were incredible, though continued the relationship with the conveyancer PS recommended, DC Law, who were equally terrible. My experience relates to buyers who were worried about a survey and rather than engage immediately with me, PS waited until I approached them 8 weeks later asking what was happening with my sale progression. Even then I had to chase the agent to find out what was happening, so a further 1.5 weeks later I then had it confirmed the buyers had withdrawn. This wasted 2.5 months of my time. There was zero engagement with me and when I did manage to talk with them, they would tell me one thing and then do the exact opposite. It was a truly awful customer service experience. Especially so when I've now experienced a well managed agency with people who actually care about the sellers experience.

Siobhan · 3 March 2025

★★★★★ 1/5

Google

Big regret trying to sell my property through Palmer snell after giving them multiple chances. Incompetent staff and complete lack of communication. Viewings consisted of far too many no shows and 90% of the ones who did show “provided no feedback”. Lights were left on during viewings when we were away on several occasions which shows how little they care.. There is only one manager within the Boscombe branch, Daryl. So if he is away, there’s no one you can really speak to- which was confirmed to me over the phone. When we finally secured an offer, I was awaiting the memorandum of sale. Which I waited for for over 3 weeks. After phoning, calling etc, I was told after 3 weeks that the offer had been withdrawn. I do wonder how long they have known about this for… so, we set a week to secure a new buyer as quickly as possible. After which a viewer cancelled half an hour before the viewing… I asked to speak to Daryl, and was told he was not in the office for that week! Now, is this a lie also? I’ve asked the property to be delisted and I will use an estate agent who has time and truly cares. The property is still not delisted after over 2 days. Absolute chaos.. wish this review was positive but my experience was far from it. Stay away!

Marta · 18 December 2024

★★★★★ 5/5

Google

I got my keys to my new rental property today, and the whole process has been seamless. Lewis and Kayleigh were friendly throughout, explained everything clearly and always quick to respond. I am really happy with my experience. I even got …

Lauryn · 15 December 2025

★★★★★ 5/5

Google

Alison was an absolute delight. Very informative and very easy going. Palmer snell do have a fantastic team. All so lovely, polite and friendly.

Kirsten · 8 April 2026

★★★★★ 5/5

Trustpilot

Sales Enquiry

Deanne was wonderful when I called her about a property this morning. She has excellent people and communication skills and we are very impressed. Deanne was very thorough with her questions about our buying position, took the time to talk through options, suggest properties to view and she was very professional and super helpful. Thank you Siobhan

Siobhan · 14 March 2026

★★★★★ 1/5

Google

Every time you enquiry about a property they add you to their data base and you began getting texts about random propeties you are not interested in. There is no way that you can just ask to view a propery and after checking you are an Ok potencial tenant, they just arrange a viewing! No, they have to call you and make you register whilst you insist is just this one flat I am interested, they have to spam you and some time not even answer emails for the flats you really want to see. Honestly, If I see a property with Palmer Snell or A and W (they are the same) I will not bother to ask for a viewing. You are putting people off with this annoying system, and I am not sure if comply with GDPR.

Xamapola · 28 May 2024

★★★★★ 1/5

Google

Every time you enquiry about a property they add you to their data base and you began getting texts about random propeties you are not interested in. There is no way that you can just ask to view a propery and after checking you are an Ok potencial tenant, they just arrange a viewing! No, they have to call you and make you register whilst you insist is just this one flat I am interested, they have to spam you and some time not even answer emails for the flats you really want to see. Honestly, If I see a property with Palmer Snell or A and W (they are the same) I will not bother to ask for a viewing. You are putting people off with this annoying system, and I am not sure if comply with GDPR.

May · 26 May 2024

★★★★★ 5/5

Google

They work very hard to sell your property Alison Gollop has been very helpful and knowledgeable about selling our property. Thanks for your hard work

Michael · 15 February 2026

★★★★★ 5/5

Google

After many years successful Letting via Palmer Snell I decided to give their Sales Team the opportunity to sell the property for me. Daryl and his team were very professional and right on it, even though we did hit a few “Speed Humps” during the process Daryl worked hard to keep the deal together and I was updated when necessary! I would recommend Palmer Snell and Daryl 100%!

Steve · 14 September 2024

★★★★★ 5/5

Google

Zac Easley came to value my flat and explained everything very thoroughly without putting any pressure on me to go ahead with putting it on the market. I would recommend his advice and knowledge of the market and his enthusiasm. If I do decide to sell I would definitely get back to him as I think he is very competent and knowledgeable.

Julia · 15 March 2026

★★★★★ 5/5

Google

Alison has been amazing very proactive and hungry to sell my property. Very friendly and approachable.

James · 15 February 2026

★★★★★ 1/5

Trustpilot

Had the unfortunate experience of…

Had the unfortunate experience of buying a house off PS last year - has a bad reputation in Yeovil and surrounding areas for a reason! Emails and calls ignored, rude & unhelpful sleezy staff, excessive amounts of back and forth. Tried to intimidate me into paying asking price even though house had long list of snags, would not present my offer on my home to their solicitor, ended up having to get my solicitor to present the offer which ended up getting accepted. I was a first time buyer, no chain and it took me 1 year to get the keys! At a time where I was buying my first home and was supposed to be new and exciting turned into a nightmare. Extremely unhelpful, condescending staff in Yeovil & Martock - After asking around on Facebook and word of mouth a lot of people have pulled out from their sales or whatnot for these exact reasons. When you ask around, they have a very bad reputation buying and selling. Save yourself the stress and headaches and go literally anywhere else! Lacey’s and tower wills if you want a proper job, Palmer snell STAY CLEAR!

Mara · 29 April 2026

★★★★★ 1/5

Trustpilot

End to end a bad experience

We are renting an apartment through Palmer Snell and it has been very difficult to navigate the administration. Their portals for completing the initial admin don't work. If you ask them for help to get around the issues they create they are curt and come back with brief and unhelpful answers. It feels like they are being duplicitous. Either they don't know the answers themselves when they should, or in other instances they do but don't want to tell you because it makes them look bad or they are actually doing something wrong. They come across as untrustworthy and certainly living here has been a challenging, stressful and unpleasant experience. They don't drive essential admin like snag lists. We don't know how to turn on the heat. There is no love in their process. Only coldness and curtness. I would never choose to live in a home managed by them again.

Kat · 1 November 2024

★★★★★ 5/5

Google

Lewis has been amazing thank you palmersnell for all your help!

S · 27 December 2025

★★★★★ 1/5

Trustpilot

A very distressing experience.

Palmer Snell Yeovil states that ‘This branch and the business is committed to making the services they offer accessible to all customers.' This is not my experience. I asked Charlie to email me the terms and conditions so I could enlarge them on my computer. Promised to 'send something when I get home', but he did not. I also said I would find it difficult to upload my ID documents to an app. No help was offered. I got the impression he regarded me as a nuisance and had decided to ignore me. A very distressing experience.

Janet · 8 March 2026

★★★★★ 5/5

Trustpilot

Friendly and welcoming

Thank you so much to all the team at palmer snell taunton , they were all very professional and a welcoming and friendly team in the purchase of my property, special thanks to Lucy my mortgage advisor who went above and beyond to help me every step of the way and I couldn't off done it without her help!, and so very greatfull for all her time and effort on a very long and stressful journey to purchase my property. Thankyou.

Lorna · 13 September 2024

★★★★★ 5/5

Trustpilot

Palmer Snell Wells, excellent Service

Palmer Snell Wells, did an excellent job in helping us sell our cottage in Somerset. Everyone I dealt with was highly professional, well organised, polite and friendly. Special thanks to Carole Stocker and Maddison Brine who did an excellent job. I got good, clear advice and support throughout. A buyer was found pretty quickly and the final selling price was as expected. I can highly recommend Palmer Snell, Wells office. Friendly, professional, estate agents with excellent local knowledge.

Benedick · 1 October 2024

★★★★★ 4/5

Google

My property has been let and managed by PalmerSnell Boscombe for nearly 2 years now. The Letting team (originally Liza Franklin, now Lee Gilmore and Emily) have been very helpful finding tenants, viewing and contract management. I know several estate agents in Bournemouth area, who has disappointed me in the past. The management teams have been sorting out all the maintenance issues without me running down to Bournemouth from London. Repairs were done by first getting reasonable quotes for me then allowing me to decide and choose the most cost-effective option for me. Not many agents do this. Though communication was disrupted and slow during this recent lockdown, I was still able to maintain reasonable contact with the agency. So far I have received an acceptable level of service which I am happy with and I hope this will continue.PositiveProfessionalism

William · 25 August 2021

★★★★★ 5/5

Google

I have been with Palmer Snell for approx 17 years now and have always been happy with the service provided. Both Lee and Emily have been fantastic on the recent change of tenant. I am confident they have found yet another happy long term tenant as the previous ones. A good review is honest and balanced, so I need to mention this otherwise why believe the good 🤷‍♀️ Over these 17ish years there has been one sad tenant who ended up causing a problem and damage. Lee and the team helped sort things out in a timely manner. I had to bite the bullet on a complete refurb, but it was about due anyway. Excellent statistics in my book! It’s always a pleasure to chat with the guys, they make themselves available. Very knowledgeable, fingers on the property pulse, which is important to me as I live away from the area. Overall, I would not hesitate to recommend Emily, Lee and Palmer Snell to rent and manage your property.PositiveResponsiveness, Quality, Professionalism, Value

Suzy · 25 August 2021

★★★★★ 5/5

Google

I went to view the property with Alison she was absolutely wonderful with explaining every single thing of the property and was very positive thinker . She was going beyond and above her role to carry out her job role. The house was …

Samjhana · 15 February 2026

★★★★★ 5/5

Google

I have been very happy with Palmer Snell; Alison, Zak are very professional, friendly and helpful. My property has been sold very quickly and efficiently, and they are helping me to find a new property. Thank you

Charlotte · 8 April 2026