Every review we hold for the Boscombe office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleUnfortunately I was very disappointed. Agents don't tell about all costs of buying property and of owning it later, even when I asked about it. I resigned from buying, explained why, didn't hear "sorry to hear about it". Measurements of flat wrong given, I had to measure my own in front of agent and when said how different these figures are, I've heard "Oh, really?". Very professional! Never received call from agent when he promised to call regards refund money paid to lawyers. I had to call lawyers on my own. I just feel there is no professionalism, no passion, no care.
Kamil · 1 June 2018
Agent replied · 31 May 2023
Dear Mr Michiewicz, I am so sorry to hear that this was your experience but I would like to thank you for taking the time to leave us this feedback. If you would like to go into more detail about the concerns you have raised then please email me at review@countrywide.co.uk. Kind regards, Milena
★★★★★ 5/5
GoogleIt was a very smoth and fast process from the application to the moving in. Professional staff and services.
Ebhohon · 26 March 2025
Agent replied · 16 April 2025
Many thanks for your outstanding 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSuch a great agency, Kayleigh was very helpful throughout the whole process thank you so much.
Michael · 31 May 2022
Agent replied · 31 May 2023
Many thanks for your wonderful 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have moved with 2 properties now with palmer snell and the service has been fantastic. Emily has been so helpful with both moves! Would recommend.
Sarah · 31 May 2020
Agent replied · 31 May 2023
Thank you for your fantastic comments and 5* review! I will make sure your kind comments are forwarded to our local team. Best wishes, Scott
★★★★★ 5/5
GoogleReally helpful and professional, particularly as things are a bit difficult during the lockdown. Everything was very easy and communication was A++++++. Cheers guys!PositiveQuality, Professionalism
Gemma · 25 August 2020
Agent replied · 8 June 2023
Hi Gemma, thanks for taking the time to leave your wonderful 5* review! It's great to see that the Palmer Snell team once again provided a professional, polite and friendly service. Best wishes, Amy
★★★★★ 5/5
GoogleMegan and Kayleigh have been really helpful with my first rental property. Always available, really know what they're doing and have made me feel at ease.
Emma · 11 October 2024
Agent replied · 25 October 2024
Thank you for taking the time to leave us this amazing 5* review Emma. Kind regards Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotUseless
Useless. The sale of my flat dragged on for six months. It was very stressful. The guy who originally brokered the sale was on the ball but left. After then it was down hill. No communication, promised countless times to contact the buyer but didn’t. When the sale fell through - surprise surprise - Matthew the salesman at the Westbourne office, couldn’t be bothered to contact me and tell me why, even though he had promised to. Gormless, inefficient, dreadful. They might be ok if you’re selling a multi million property (think of the commission) and the lettings office, when I’ve dealt with them, have been more efficient. But I won’t be using Palmer Snell again.
Chris · 17 July 2023
★★★★★ 5/5
TrustpilotThanks Jay Jay!
I cannot thank Jay Jay enough for his perseverance and patience with our application to rent. We got there in the end and are now happily renting a fantastic property!
Julie · 31 August 2023
★★★★★ 1/5
GoogleAfter numerous contact to ask them to remove a listing that I did not approve they have ignored my requests.
They do not keep you up to date or follow your requests.
Restoring · 25 June 2024
Agent replied · 24 August 2024
Hi Restoring Minds UK,
We apologise for any inconvenience caused. Please contact review@countrywide.co.uk with the details of the listing issue so we can assist you promptly. Thank you for bringing this to our attention.
Warm regards, Palmer Snell Sales and Letting Agents Boscombe
★★★★★ 1/5
TrustpilotCommunication awful
Boscombe branch..Communication awful. Daryl persuaded me to sell via modern method of auction; what a mistake I made there! Why would a buyer pay an extra £6k just for the privilege of buying my property. I had let my property through them for more than a decade, so you would think they would show me some loyalty, but this didn't count for anything. Promised to arrange EPC but I found out after 2 months that it hadn't been done, but my property still went up for sale without it.Every time I phoned for updates either the computer system was not working or someone was out of the office. Promised to call me back but rarely did. Finally gave them 2 week's notice to leave them, but 3 days after that 2 week period, property still on their website and Rightmove. They didnt even inform the auction company Iamsold that i had moved away from them. I sent a complaint about communication through their online form, but this was never acknowledged or replied to. Just terrible! Avoid at all costs!
Mike · 6 July 2023
★★★★★ 1/5
TrustpilotDisappointing!
Sadly, our experience of selling a house with the Weymouth Branch of Palmer Snell (February - July 2024) was not a positive one. Initial contact was promising, however, we were not living in the house we were selling as it was my mother's house so we needed good communication to know what was happening or as it transpired was NOT happening.
Lynn · 5 August 2024
★★★★★ 5/5
GoogleGreat estate agents. Zach was a pleasure to deal with, everything was made very efficient and easy for us. Love our new place!
Hen · 9 June 2019
Agent replied · 8 June 2023
Hi Henrietta, thank you for the kind words and 5* review, very much appreciated, very pleased to hear you are happy in your new home. Kind regards, Mark
★★★★★ 1/5
TrustpilotA waste of time!
Absolutely horrendous! If I could give less than 1 star I would.Grace, the manager at Palmer Snell Canford Heath seemed like she would be great at marketing our home and pushed us down the modern auction method. A way for them to gain more fees no doubt because she could not explain the reservation fee satisfactorily to potential buyers and was also different to how we had understood this from her in the first place. Inexperienced staff although very lovely, could not answer questions on the auction process as they had not been trained!I can safely say that they did not deliver as they promised and we had a handful of viewings only, on a sought after road and property type. There did not seem to be any targeted marketing going on at all. Due to their lax attitude we also lost the house we had offered on!!!On leaving them and requesting the complaints procedure, they could not even provide this as and I quote 'they didn't know it'! And it took us 3 requests for them to remove our property details from under their agency!Best thing we did was get out and go with an independent local agent who in 4 days had more viewings than Palmer Snell did in a month and sold our house for full asking price!We have always used them previously and they have been good in the past BUT I would never use them as an agent again due to our experience this time.
Kathryn · 17 May 2023
★★★★★ 5/5
TrustpilotI was helped from start to finish .
I was helped from start to finish .With great advice and friendly.team .Jay Jay and team from Taunton ,can't thank you enough .
Jon · 5 December 2023
★★★★★ 5/5
GooglePalmer Snell, in particular Lisa Franklin, have been professional, efficient, courteous and helpful.
I would HIGHLY recommend using this agent.
Tanya · 9 June 2019
Agent replied · 8 June 2023
Dear Ms Ball,
It's great to see that the Lisa was able to provide the proven 5 star service.Thank you very much.
Kind Regards,
Sarah
★★★★★ 5/5
GoogleThis letting agents were outstanding! Nothing was too much effort, and has made the move easy! Kayleigh especially stood out and she has excellent people skills and is very warm. Everyone else that we had contact with in the lettings agent were also very helpful and supportive.
Charlie · 1 April 2023
Agent replied · 31 May 2023
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotI had a fantastic experience with…
I had a fantastic experience with Palmer Snell.It was the first time i am looking a flat for me in Yeovil and All staffs are very kindly ,respectful to us and supported me in every step of the process, explaining me all the details.He has been very kind, accurate and professional
Consumer · 31 October 2024
★★★★★ 1/5
TrustpilotVery Disappointed with Palmer'snell, Taunton…
Very Disappointed with Palmer'snell Letting Agency, 147 Queensway, Taunton
Prabhashani · 30 January 2026
★★★★★ 1/5
TrustpilotTerrible letting agent
Terrible letting agent! Please Avoid! I let my property through palmer snell and as a landlord who pays the full percentage for full management every month i expect a better service to which I have not been receiving. Not only have they not been doing property checks (but blame Covid to this) for the past three years for this, but they have terrible contractors who never fix issues for the property (some of which say they are gas safe - but sign faults off as safe which are not) They take your money, have a terrible and unprofessional workforce, the repairs team is part of countrywide who is separate fromThe letting agent, which is a pain in the ass as nobody is ever held accountable. I will not be using palmer snell again as I have ended up having to sort issues and faults myself as a landlord even though I pay for full management. I genuinely feel sorry for my tenants, as countryside’s repair team are incompetent. I’ve put in several complaints that seem to go nowhere. And the fault still isn’t fixed from 12 months ago!!!!! I could literally do a better job myself, as mentioned above where I’m having to sort Myself. I will be Managing the property myself from now on!
Aaron · 20 January 2023
★★★★★ 5/5
GoogleExcellent service from Lee and the team. I would recommend to anyone.
Molly · 8 June 2021
Agent replied · 8 June 2023
Thank you for your 5* review and great comments! Best wishes, Scott @ Customer Relations
★★★★★ 1/5
TrustpilotTerrible service
Terrible service. My heavily pregnant daughter was going to rent a property only to find out the owner is selling in 6 months. They knew but didn't tell her until the day she went to get the keys. Quite shocked they failed to disclose such important information.
Andrew · 29 November 2024
★★★★★ 5/5
TrustpilotPalmer Snell, represented by Katie M and Tom T; HIGHLY RECOMMENDED!!
A professional but friendly, and an easy but efficiently confident experience received from Palmer Snell and Katie M. This was for a 3-bed property for myself and 2 children, and I had been looking for a place to rent for 3 months beforehand; a surprisingly challenging experience until, I was contacted by them.
Natasha · 28 August 2024
★★★★★ 5/5
Trustpilot10 stars to Michael and the team.
From day one to completion. Michael and his team helped me with the conveyancing and beyond,no words can express my gratitude. Thanks everyone at Palmer Snell Christchurch.
Mr · 28 April 2023
★★★★★ 5/5
GoogleA fantastic service from Lee Gilmore. As a new landlord myself he’s taken the time out to help me understand each part of the process, give me time and not rush things and has been quick with replying to emails and messages, this has all changed my outlook on property. I would highly recommend and ask for Lee
Broughton · 31 May 2021
Agent replied · 31 May 2023
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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